Reviews from our customers

Great job on my shower, made my wife happy. Very clean, informative, friendly and professional. I would recommend them to anyone.

Working with Ti was awesome. I noticed a leak in my water heater and started searching for a reputable company to work with. I spoke with Ti on the phone and he was informative and helpful. He seemed to actually care! My new water heater was installed yesterday and it looks and runs fabulously. I highly recommend Sutherland Plumbing.

When our water main broke we contacted Sutherland Plumbing at the recommendation of a neighbor. Sutherland provided an estimate and we subsequently hired them to make the repairs. I sent them photos to facilitate the process. They quickly came out to make a temporary connection until we could be scheduled for the replacement of the main as well as the irrigation connections and backflow device. They completed the work as scheduled and greatly improved the access to the shutoff valves.

Extremely pleased with Ti Sutherland and Jack. They called back immediately when we discovered a wet spot under our water heater. They gave thorough advice on what to look for in any plumbing contractor and what to do if our leak expanded, etc. They rearranged their schedule to come the next day. Incredible replacement job, with needed upgrades, they cleaned up and even rehung the door to our room. No hesitation in recommending them. Thank you!

I highly recommend Sutherland Plumbing. I compared prices and they are competitive. They returned my call immediately, and were very fast to schedule my water heater replacement. The repair men were courteous and professional, as well as leaving the area very clean. They upgraded some lines and made sure everything was in safe working order. I highly recommend Sutherland Plumbing.

Ti once again came to the rescue! Sutherland has been our go-to for various plumbing needs, including replacing our garbage disposal, water heater, and today, our kitchen sink and faucet. Each time, they have exceeded my expectations with their exceptional service. Ti, Cameron and Sean - they're all fantastic individuals. Knowledgeable, honest, punctual, tidy, and incredibly respectful of your home and requirements. I have complete confidence in Ti and his team and will consistently rely on them for all my plumbing needs!

We had a need come up. Ti was extremely responsive and was able to send out a crew the same day. They were courteous, did what they said they would do, in the time they said they would do it. It was a very professional operation from the moment I called them. Would recommend Sutherland Plumbing to anyone looking to replace a water heater.

I have been looking for a reliable plumber for quite some time. I found Sutherland Plumbing while doing a Google search and they have been such great partners in the issues I was trying to resolve with my home. All of the staff are very professional and knowledgeable, and Ti was so reasonable and understanding about working through the service needs. I will definitely be continuing to use them as my go-to plumber!

Replacing my water heater was simple and straightforward thanks to the Sutherland folks. Their estimate was clear and detailed, and the installation went very smoothly. Cameron and Jack are absolute professionals. Cameron carefully explained the replacement process, kept me informed along the way and thoughtfully answered all my questions. I could not be happier with the results.

This is by far the best plumbing group in the Portland, OR area. We had a complicated repair and numerous issues. Ti, Cameron and Jack along with Courtney and Katrina in the office, are the most amazing team I have ever seen. I cannot thank them all enough for everything. I highly recommend Sutherland Plumbing.

Second time experiencing Sutherland Plumbing's excellent customer service from start to finish! Communication from Courtney establishing the scope of work, along with appointment details, right down to the person that would be coming was all very friendly, courteous, and timely. Owner Ti's involvement in reviewing what was needed, visiting my home and doing a thorough walk through to establish a work plan, consultation and overseeing the crew along with direct communication was reassuring and very helpful. Finally, Cameron and Jack's professional workmanship above and beyond expectations was a pleasure to watch. I could not be more pleased with the whole experience!

Sean came to check a 2nd floor bathroom leak. He was very professional throughout the visit. He sent a text message to give a heads-up of his arrival time estimate, showed up on time, wearing a mask and booties. Sean walked me through his logic as he was diagnosing the situation, so I was fully aware of what was happening. Sean identified the problem and discussed the fix (which turns out wasn't plumbing). Even though Sean didn't need to fix anything this time around, he gave me great confidence in his knowledge and understanding of general construction over just plumbing. We definitely will work with Sutherland again on future plumbing needs.

I was totally overwhelmed starting with a knock on the door from a water district employee, telling me I had a major leak in my main line. I remembered my late husband telling me if I need plumbing help to call Ti Sutherland from Sutherland Plumbing. So I did! Ti was out within a day, explained everything to me, gave me two options, and took the time to explain it again to my son. Sutherland Plumbing had to put a new line in and they had it finished within four hours! Two weeks later, I had a major water issue at another home out of town and I called Ti once again. He came all the way out to look at the problem and gave me a recommendation on how to go about fixing the issue. In this day and age, it’s hard to find someone who goes out of their way to help, is straight-up, honest, kind, and with very reasonable repair costs. I will never use anyone else for any plumbing issue.

These guys rocked it, we found our plumber! I had a second story master bathtub leaking into the garage below. They assessed and needed to do some research on the tub, because the overflow on our model is a bit odd. They promptly followed up with an estimate and we scheduled the repair. Sutherland Plumbing showed up on time for a half day job, then they reassessed the situation and determined they could fix the issue by simply tightening the overflow cover. Amazingly, they charged me nothing. Zilch! They could have easily just done the job as scheduled and made some pretty nice coin. I love that people are still honest and have integrity. They valued gaining a new customer for life over making some cash in the moment. If you have doubts, don't. Hire Sutherland Plumbing!

Wow!!! I had a hot water heater leak and Cameron and Jack came out the same day to replace it. They were professional, competent, friendly, and respectful. I would not hesitate to hire them again. And did I mention they did a top notch QUALITY job? They reinforced the wall strap leaving the installation much better than they found it.

Sutherland Plumbing (and Ti especially) were incredible to work with during a very stressful time. We had an extremely complicated and time sensitive leak underneath our home, and Sutherland went above and beyond to get our water service back on. They walked us through every step of the process. They outlined all of the options available to us and my wife and I felt in very good hands. I can't recommend them enough if you're in need of their services.

I woke up to a water heater leaking all over the garage. Ti spent 25 minutes on the phone walking me through the process of shutting it down, so it would be safe until he could come to replace it. I highly recommend Sutherland Plumbing, they are reliable, professional, kind, and I am very happy with my new water heater. I highly recommend Sutherland Plumbing, they are reliable, professional, kind, and I am very happy with my new water heater.

The owner called me back and had some suggestions for me. He took his valuable time explaining everything to me in terms I could understand, and even walked me through correcting my issue. The level of service and care demonstrated by this man has almost made me hope I have plumbing issues in the future because I know where I can trust getting good, honest, quality care. Home issues can be scary - Sutherland Plumbing takes the scare away.

These guys are true experts at what they do and are committed to high quality work and materials. They went the extra mile to install a new water heater and took the time to communicate with me in an educational manner. I will not hesitate to recommend them.

The team at Sutherland is communicative, kind, tidy, highly skilled, and provide competitive prices. We've used them twice over the years and were impressed both times. I would definitely recommend them to friends and family.

Excellent response and very thorough explanation regarding recommendations. Installation team was very professional and very detailed. Cameron and Jack are wonderful representatives for your organization. Would not go anywhere else!

Ti, Cameron, Jack and the crew from Sutherland replaced the water line from the meter to our home. They were outstanding. They worked quickly and professionally. They helped me understand each step and educated me on plumbing in my older home. They helped me see what they had done and why. Their work was top quality and their price was very reasonable. I would hire them again for any plumbing job.

I've used Sutherland Plumbing in my current house. Great work. The reason I am writing this review is what Sutherland did for me while trying to buy a new house. We reviewed inspection findings together, and their counsel helped avoid buying a money pit. All under a really tight timeline, they even called at 9pm on a Friday. Thanks guys!

I’ve had Sutherland Plumbing take care of three separate issues and I’m so appreciative of their commitment to excellence. Fast, efficient, professional and friendly. They squeezed my work request into their schedule and took care of the problem. Cameron and Jack helped me out today. Great crew. Great customer service from Ti to Courtney to Cameron and Jack. Will use again!

This company is fantastic! Exactly what you hope for when you have any work done on your house. They installed a new water main for me in a tricky situation with many variables. They were professional, timely, communicative, responsive, and did superlative work at a fair price. Ten stars!

I called Sutherland plumbing for a clogged drain in my laundry room. Sean Anderson came to do the work and he was amazing. Sean unclogged the drain, gave me some great recommendations, and even offered to help move boxes or change a light-bulb that I couldn't reach. Overall great customer service and a wonderful experience. I highly recommend Sean and Sutherland Plumbing!

Sean with Sutherland Plumbing has been my plumber for four years. I have had all of my toilets replaced, a new disposal installed and also had an additional water outlet installed on my deck. The work and service I get is consistently exceptional. They are always on time, it's easy to make an appointment, communication is really good (Sean always texts when he's on the way) and they are competent, professional and friendly. I just had my toilet replaced by Sean and Nathan. While Nathan was working on the toilet, Sean offered to do any other tasks around the house, so that both of them were maximally useful. I had a few tasks and Sean did them without charging. I was really appreciative of this extra service, as I needed these tasks completed, but they did not really add up enough to have my handyman make a trip. I highly recommend Sutherland Plumbing.

Can’t say enough good things about this company. Even though our home isn’t very old (built 2017), it was clear the original contracted plumber used cheap materials and had poor workmanship. The water heater started leaking from the expansion tank on top which had poor fittings, and all of our bathroom sink drain pipes were leaking from poorly fitted drain piping and cheap materials as well. Cameron from Sutherland explained the "why" behind the issues and how they’d be addressed. The Sutherland team was very knowledgeable, responsive, kind, courteous, and worked efficiently but with care and attention to detail. When they walked me through the completed work, the quality and durability contrast from what we had before was immediately apparent. Highly recommend!

Sutherland keeps earning my business due to their professionalism and quality, most recently for a water heater upgrade. What has impressed me the most about their service, is that I am always presented with well-explained options, free of condescension, belittling, or infantilism towards my presumed knowledge about those options. I can't really say enough about how valued that makes me feel as a customer. Add reasonable prices and superior quality work and you've got a great company!

I was looking for a company to replace my 12 year old water heater. The owner of the business took time to call me personally and walk me through the choices for my house and helped me to understand why a tankless system may not be the best choice for my residence. More recently, Cameron helped with a pilot light issue and had me back up and running in short order. Sutherland has gained a customer for life.

Simply the best (and we've used several). Professional, careful, considerate, and highly responsive. We're frankly grateful to have found Sutherland.

Highly recommend Ti Sutherland and Sutherland Plumbing. We appeared to have a water leak and Sutherland Plumbing was incredibly responsive, very thorough, and provided the most reasonable estimate for replacing our water line and water heater. The crew showed up, not just on time but early, worked efficiently in the rain to get the job done, kept my house clean, and were super respectful along the way. I can't even tell where the holes they dug were when they left! We would recommend Sutherland Plumbing without a doubt!

Just had Cameron out for a general service call in my new home, and all I can say is I couldn't be happier with everything he did while explaining the workings of my plumbing system. In addition to resolving my problem with the reduced water pressure, he took the time to reset several other issues and made sure I'd winterized the outside spigots correctly. What a great plumbing company and Cameron is a real find! Thanks again for the excellent service!

Always responsive, professional, and friendly. I highly recommend Sutherland Plumbing.

All around great experience. Very thorough bid, clear communication and fair price for the job done! I definitely recommend you give them a try!

Extremely responsive, knowledgeable, and well priced for the service and experience you get with this team. I called to replace a 75 gallon water heater and they had it replaced within 48 hours. Gave me an honest assessment of my situation and recommended against additional equipment that I really didn't need. Will be using them for all my plumbing needs moving forward. Great company.

Sean was fantastic! Super responsive, super quality work, super professional. Had a kitchen faucet, disposal and all the associated pipe guts upgraded and replaced. Very pleased, will use again.

We selected Sutherland because of their high ratings on Yelp. We were not disappointed. Scheduling and selecting the right toilets was easy. Nathan replaced all three toilets in our town-home. He was meticulous and we really appreciated his care in protecting our floors as he did his work. We very highly recommend Sutherland Plumbing.

Sean Anderson with Sutherland was extremely professional and patient. He did excellent work repairing our ancient, leaky faucet and other sink repairs, our sink looks better than ever! He gave options on these repairs and also made recommendations on other potential projects. We'd use again!

I can't recommend Sutherland Plumbing highly enough. We've been using Sutherland for years. They've done everything for us: fixed a leaking greywater pipe in the crawlspace, installed a new toilet and sink, replaced a leaking hose bib, and upgraded all of the turnoff valves on the sinks, so we'd actually be able to use them in case of emergency! We call Sutherland every single time because they are courteous, knowledgeable, and fair with their pricing. They also make sure you get the highest quality materials that won't break. I like how you can communicate with them via text before your scheduled time and how they work hard to collect any necessary information in advance of the visit, so they don't show up without the parts they need. Call Sutherland Plumbing!