Reviews from our customers

Had my water heater fail on a cold and rainy Saturday morning. The heater was under warranty and Ti went out his way to personally come over and replace it on his normal day off. Sutherland is company that stands by its work with professionalism and care.

Jack with Sutherland Plumbing provided one of the best customer service experiences in recent memory. From the start he provided great communication and a thorough explanation of everything involved in our kitchen faucet/plumbing replacement. He takes great pride in what he does. I was thrilled with the experience and results.

Shout out to Sutherland Plumbing! The City of Tualatin informed me of a water leak in our main water line on Friday, Feb 7th. I gave Ti a call that morning and he was able to provide info on their drilling process (to avoid days of trench digging) to install a new water line from the sidewalk to our home. It was quite informative! Cameron came out later that day to take specific measurements and provided a quote for the work, along with warning that there may be other things that weren't up to code and may need work. The team arrived this morning, Wed, Feb 12th, got to work, and were done by 3pm! They would've been done sooner, but needed to wait on the telecom inspectors to locate any lines that may have impeded their drilling. Needless to say, I'm impressed that the job was done in less than 8 hours and that my water bill will be back to normal. Thank you!

Ti and his team replaced our water main is 2020. Today, they replaced our worn out water heater. Ti and his team are a joy to work with; very professional. When they left, no sign that they had been in the garage. Explained everything in detail, answered all my questions, and encouraged me to call for even the smallest question or concern. Can't recommend this company enough.

Wow!!! I had a hot water heater leak and Cameron and Jack came out the same day to replace it. They were professional, competent, friendly, and respectful. I would not hesitate to hire them again. And did I mention they did a top notch QUALITY job? They reinforced the wall strap leaving the installation much better than they found it.

Sutherland Plumbing (and Ti especially) were incredible to work with during a very stressful time. We had an extremely complicated and time sensitive leak underneath our home, and Sutherland went above and beyond to get our water service back on. They walked us through every step of the process. They outlined all of the options available to us and my wife and I felt in very good hands. I can't recommend them enough if you're in need of their services.

I woke up to a water heater leaking all over the garage. Ti spent 25 minutes on the phone walking me through the process of shutting it down, so it would be safe until he could come to replace it. I highly recommend Sutherland Plumbing, they are reliable, professional, kind, and I am very happy with my new water heater. I highly recommend Sutherland Plumbing, they are reliable, professional, kind, and I am very happy with my new water heater.

The owner called me back and had some suggestions for me. He took his valuable time explaining everything to me in terms I could understand, and even walked me through correcting my issue. The level of service and care demonstrated by this man has almost made me hope I have plumbing issues in the future because I know where I can trust getting good, honest, quality care. Home issues can be scary - Sutherland Plumbing takes the scare away.

These guys are true experts at what they do and are committed to high quality work and materials. They went the extra mile to install a new water heater and took the time to communicate with me in an educational manner. I will not hesitate to recommend them.

The team at Sutherland is communicative, kind, tidy, highly skilled, and provide competitive prices. We've used them twice over the years and were impressed both times. I would definitely recommend them to friends and family.

Excellent response and very thorough explanation regarding recommendations. Installation team was very professional and very detailed. Cameron and Jack are wonderful representatives for your organization. Would not go anywhere else!

Ti, Cameron, Jack and the crew from Sutherland replaced the water line from the meter to our home. They were outstanding. They worked quickly and professionally. They helped me understand each step and educated me on plumbing in my older home. They helped me see what they had done and why. Their work was top quality and their price was very reasonable. I would hire them again for any plumbing job.

I've used Sutherland Plumbing in my current house. Great work. The reason I am writing this review is what Sutherland did for me while trying to buy a new house. We reviewed inspection findings together, and their counsel helped avoid buying a money pit. All under a really tight timeline, they even called at 9pm on a Friday. Thanks guys!

I’ve had Sutherland Plumbing take care of three separate issues and I’m so appreciative of their commitment to excellence. Fast, efficient, professional and friendly. They squeezed my work request into their schedule and took care of the problem. Cameron and Jack helped me out today. Great crew. Great customer service from Ti to Courtney to Cameron and Jack. Will use again!

We selected Sutherland because of their high ratings on Yelp. We were not disappointed. Scheduling and selecting the right toilets was easy. Nathan replaced all three toilets in our town-home. He was meticulous and we really appreciated his care in protecting our floors as he did his work. We very highly recommend Sutherland Plumbing.

I can't recommend Sutherland Plumbing highly enough. We've been using Sutherland for years. They've done everything for us: fixed a leaking greywater pipe in the crawlspace, installed a new toilet and sink, replaced a leaking hose bib, and upgraded all of the turnoff valves on the sinks, so we'd actually be able to use them in case of emergency! We call Sutherland every single time because they are courteous, knowledgeable, and fair with their pricing. They also make sure you get the highest quality materials that won't break. I like how you can communicate with them via text before your scheduled time and how they work hard to collect any necessary information in advance of the visit, so they don't show up without the parts they need. Call Sutherland Plumbing!

Sutherland plumbing helped me with a main waterline leak. They drilled in a new main line and hooked it into my house in around half a day. Excellent communication, good pricing, and an amazing team. I'd highly recommend!

Sutherland Plumbing is absolutely fantastic! I had received a notice on my door from the City that said I had a leak that needed to be addressed as soon as possible. I called Sutherland, and Ti the owner called me back within 20 minutes. He was able to send Cameron out that afternoon to analyze the situation and repair the leak the same day. If you are looking for a professional, caring and reliable plumber, these are your guys!!! I would highly recommend!!!!!

We had a pipe burst between the shutoff and our house - under the sidewalk. I reached out to multiple companies and Sutherland was able to come out and give a quote quickly. I felt very comfortable with the gentleman who came out and believed they could get the job done. They were competitively priced compared to others and I went with them.
They got the job done well and I will definitely reach out to them in the future if needed and recommend them to others.

Great job on my shower, made my wife happy. Very clean, informative, friendly and professional. I would recommend them to anyone.

Can’t say enough good things about this company. Even though our home isn’t very old (built 2017), it was clear the original contracted plumber used cheap materials and had poor workmanship. The water heater started leaking from the expansion tank on top which had poor fittings, and all of our bathroom sink drain pipes were leaking from poorly fitted drain piping and cheap materials as well. Cameron from Sutherland explained the "why" behind the issues and how they’d be addressed. The Sutherland team was very knowledgeable, responsive, kind, courteous, and worked efficiently but with care and attention to detail. When they walked me through the completed work, the quality and durability contrast from what we had before was immediately apparent. Highly recommend!

Sutherland keeps earning my business due to their professionalism and quality, most recently for a water heater upgrade. What has impressed me the most about their service, is that I am always presented with well-explained options, free of condescension, belittling, or infantilism towards my presumed knowledge about those options. I can't really say enough about how valued that makes me feel as a customer. Add reasonable prices and superior quality work and you've got a great company!

I was looking for a company to replace my 12 year old water heater. The owner of the business took time to call me personally and walk me through the choices for my house and helped me to understand why a tankless system may not be the best choice for my residence. More recently, Cameron helped with a pilot light issue and had me back up and running in short order. Sutherland has gained a customer for life.

Simply the best (and we've used several). Professional, careful, considerate, and highly responsive. We're frankly grateful to have found Sutherland.

Highly recommend Ti Sutherland and Sutherland Plumbing. We appeared to have a water leak and Sutherland Plumbing was incredibly responsive, very thorough, and provided the most reasonable estimate for replacing our water line and water heater. The crew showed up, not just on time but early, worked efficiently in the rain to get the job done, kept my house clean, and were super respectful along the way. I can't even tell where the holes they dug were when they left! We would recommend Sutherland Plumbing without a doubt!

Just had Cameron out for a general service call in my new home, and all I can say is I couldn't be happier with everything he did while explaining the workings of my plumbing system. In addition to resolving my problem with the reduced water pressure, he took the time to reset several other issues and made sure I'd winterized the outside spigots correctly. What a great plumbing company and Cameron is a real find! Thanks again for the excellent service!

Always responsive, professional, and friendly. I highly recommend Sutherland Plumbing.

All around great experience. Very thorough bid, clear communication and fair price for the job done! I definitely recommend you give them a try!

Extremely responsive, knowledgeable, and well priced for the service and experience you get with this team. I called to replace a 75 gallon water heater and they had it replaced within 48 hours. Gave me an honest assessment of my situation and recommended against additional equipment that I really didn't need. Will be using them for all my plumbing needs moving forward. Great company.

Second time experiencing Sutherland Plumbing's excellent customer service from start to finish! Communication from Courtney establishing the scope of work, along with appointment details, right down to the person that would be coming was all very friendly, courteous, and timely. Owner Ti's involvement in reviewing what was needed, visiting my home and doing a thorough walk through to establish a work plan, consultation and overseeing the crew along with direct communication was reassuring and very helpful. Finally, Cameron and Jack's professional workmanship above and beyond expectations was a pleasure to watch. I could not be more pleased with the whole experience!

I called Sutherland plumbing for a clogged drain in my laundry room. Sean Anderson came to do the work and he was amazing. Sean unclogged the drain, gave me some great recommendations, and even offered to help move boxes or change a light-bulb that I couldn't reach. Overall great customer service and a wonderful experience. I highly recommend Sean and Sutherland Plumbing!

These guys rocked it, we found our plumber! I had a second story master bathtub leaking into the garage below. They assessed and needed to do some research on the tub, because the overflow on our model is a bit odd. They promptly followed up with an estimate and we scheduled the repair. Sutherland Plumbing showed up on time for a half day job, then they reassessed the situation and determined they could fix the issue by simply tightening the overflow cover. Amazingly, they charged me nothing. Zilch! They could have easily just done the job as scheduled and made some pretty nice coin. I love that people are still honest and have integrity. They valued gaining a new customer for life over making some cash in the moment. If you have doubts, don't. Hire Sutherland Plumbing!

My daughter recently bought her first home and the water heater failed before she finished moving in. Was impressed by Sutherland’s ratings so called them. Ti diagnosed the problem via text message, saw the water heater was 20 years old / at its end of useful life and recommended replacement. He emailed an estimate which we accepted and he was onsite within an hour. Removal of the old unit revealed rusty galvanized steel pipe and ‘builder grade’ shoddy work and Ti replaced / upgraded all of that with high quality materials for no extra charge. Truly outstanding work! Plus, easy to do business with. Ti and his team earned my highest recommendation.

I have hired Sutherland before for sinks and toilet installs and they have always been professional, courteous, thorough and fantastic about tidying the space afterwards. They explained why they used a particular brand and we went with their recommendation on all the taps and toilets though I felt no pressure from them to do so. Last night our water heater suddenly went out (we had a subpar water heater installed by someone before we had heard of Sutherland unfortunately) and I called Ti at Sutherland this morning. He sent Cameron and his apprentice Jack out today and fit me in an already busy schedule. I feel confident about the quality of the product this time and especially of the workmanship and am so grateful to have hot water back. If you’re looking for a plumber you won’t regret the quality and attention to detail Sutherland offers. Couldn’t be happier. Thank you!!

I have to say Ti spent a ton of time communicating with me about a service line replacement. Admittedly I ask a ton of questions to best understand what I am getting when comparing bids. Both Ti and his team did a great job and completed everything in under a day. Competitive pricing and exceptional customer service!

Please read this review, I think it may help you decide on the direction you take for your plumbing needs!!

I determined our water heater needed replacement. I spent 2 1/2 hours doing thorough research on plumbers doing water heater replacement in our area. I don’t know exactly how many I scratched off due to suboptimal reviews, but it was many.
**I ended up contacting 2 companies.
**I decided on Sutherland Plumbing
Why I chose- I spoke with Ti Sutherland about my water heater replacement need. Ti told me his way of doing business. You can read reviews and if that business has almost all good reviews that is helpful. But you also want to use your instincts. My instincts told me that Ti’s story was accurate.
Ti sent me a proposal immediately after we talked. I checked right back with him on a question, which he answered. I then scheduled the water heater replacement.
Sutherland Plumbing installs a water heater brand that I think is better than the average one most people end up with. While it is wise to buy a better product, for me, if it requires installation, that often is my number 1 concern. You’re usually better off with a somewhat lesser product installed very well, than a better product installed poorly. Here I got a better product installed very well!
Jack did my installation very well and he’s a quality guy!
I think we all want to work with people or companies we are comfortable doing business with again and again.
*** I added Sutherland Plumbing to my list of who I want to do any plumbing work needed***

Working with Ti was awesome. I noticed a leak in my water heater and started searching for a reputable company to work with. I spoke with Ti on the phone and he was informative and helpful. He seemed to actually care! My new water heater was installed yesterday and it looks and runs fabulously. I highly recommend Sutherland Plumbing.

When our water main broke we contacted Sutherland Plumbing at the recommendation of a neighbor. Sutherland provided an estimate and we subsequently hired them to make the repairs. I sent them photos to facilitate the process. They quickly came out to make a temporary connection until we could be scheduled for the replacement of the main as well as the irrigation connections and backflow device. They completed the work as scheduled and greatly improved the access to the shutoff valves.

Extremely pleased with Ti Sutherland and Jack. They called back immediately when we discovered a wet spot under our water heater. They gave thorough advice on what to look for in any plumbing contractor and what to do if our leak expanded, etc. They rearranged their schedule to come the next day. Incredible replacement job, with needed upgrades, they cleaned up and even rehung the door to our room. No hesitation in recommending them. Thank you!

I highly recommend Sutherland Plumbing. I compared prices and they are competitive. They returned my call immediately, and were very fast to schedule my water heater replacement. The repair men were courteous and professional, as well as leaving the area very clean. They upgraded some lines and made sure everything was in safe working order. I highly recommend Sutherland Plumbing.

Ti once again came to the rescue! Sutherland has been our go-to for various plumbing needs, including replacing our garbage disposal, water heater, and today, our kitchen sink and faucet. Each time, they have exceeded my expectations with their exceptional service. Ti, Cameron and Sean - they're all fantastic individuals. Knowledgeable, honest, punctual, tidy, and incredibly respectful of your home and requirements. I have complete confidence in Ti and his team and will consistently rely on them for all my plumbing needs!

We had a need come up. Ti was extremely responsive and was able to send out a crew the same day. They were courteous, did what they said they would do, in the time they said they would do it. It was a very professional operation from the moment I called them. Would recommend Sutherland Plumbing to anyone looking to replace a water heater.

I have been looking for a reliable plumber for quite some time. I found Sutherland Plumbing while doing a Google search and they have been such great partners in the issues I was trying to resolve with my home. All of the staff are very professional and knowledgeable, and Ti was so reasonable and understanding about working through the service needs. I will definitely be continuing to use them as my go-to plumber!

Replacing my water heater was simple and straightforward thanks to the Sutherland folks. Their estimate was clear and detailed, and the installation went very smoothly. Cameron and Jack are absolute professionals. Cameron carefully explained the replacement process, kept me informed along the way and thoughtfully answered all my questions. I could not be happier with the results.

This is by far the best plumbing group in the Portland, OR area. We had a complicated repair and numerous issues. Ti, Cameron and Jack along with Courtney and Katrina in the office, are the most amazing team I have ever seen. I cannot thank them all enough for everything. I highly recommend Sutherland Plumbing.

This company is fantastic! Exactly what you hope for when you have any work done on your house. They installed a new water main for me in a tricky situation with many variables. They were professional, timely, communicative, responsive, and did superlative work at a fair price. Ten stars!

I was totally overwhelmed starting with a knock on the door from a water district employee, telling me I had a major leak in my main line. I remembered my late husband telling me if I need plumbing help to call Ti Sutherland from Sutherland Plumbing. So I did! Ti was out within a day, explained everything to me, gave me two options, and took the time to explain it again to my son. Sutherland Plumbing had to put a new line in and they had it finished within four hours! Two weeks later, I had a major water issue at another home out of town and I called Ti once again. He came all the way out to look at the problem and gave me a recommendation on how to go about fixing the issue. In this day and age, it’s hard to find someone who goes out of their way to help, is straight-up, honest, kind, and with very reasonable repair costs. I will never use anyone else for any plumbing issue.