Testimonials & Reviews from our customers:

August 16th 2017

Zero surprise why this team has five star glowing reviews: OUTSTANDING service and quality of work! We had a very complicated (to us and many others we had quotes from!) project to reconfigure sub-level plumbing and an ejector pump.

From our initial bidding request all the way through completion of the job, Ti and his team gave us the utmost confidence our investment was in very capable hands.

Beyond the scope of our original project we also had two additional unrelated plumbing issues and Ti and his team very generously took care of the issues without us having to worry. This investment was significant for us and not once along the way did we have anything other than full faith we had the right team on the job.

While I'd not wish a major plumbing issue or project on anyone, I do take pride in singing this team's praises to those seeking professionals who are committed to quality work and communication. We are beyond grateful that businesses like Sutherland Plumbing exist and are glad we found them to partner with!

5 Stars (Yelp)

Andrea T - Portland, OR

***

August 12th 2017

I had an intermittent leak under the kitchen sink. The technician, John Benton arrived on time and was able to quickly identify the problem. The angle-stop leaked when I used hot water. He had a replacement part on his truck and was able to replace it in 30 minutes or less. John has taken care of a few other plumbing problems I've had in the past. He's always prompt & friendly and asks if there's any other plumbing issues that need attention.

He noticed a problem with the door knob and dead-bolt lock on my front door and took the initiative to fix that for me! I've been satisfied with the professionalism and service of the Sutherland Plumbing technicians and highly recommend them!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Suzanne K - Hillsboro, OR

***

July 28th 2017

I woke up to my outdoor faucet running full-blast and causing some water to flood into our garage. We attempted to turn the faucet off but had no luck! We called Sutherland Plumbing. They responded quickly and came the next morning. The plumber, Sean -  was prompt, honest, and very helpful. I will definitely be using Sutherland plumbing for all my future plumbing needs!

5 Stars (Yelp)

Amanda F - Boston, MA

***

July 19th 2017

Let me paint you a picture. We just moved into our new home and the family was enjoying our second weekend exploring the area. We came home around 10pm on a Saturday to a note on the door stating our water company had turned off our water due to a gushing cracked pipe in our irrigation system.

I called several plumbers in a desperate attempt to get someone out immediately. Only two actually returned my call and neither had availability to come out until the next day. One of those plumbers was Ti Sutherland from Sutherland Plumbing. Instead of saying, 'Sorry, see you later' he texted me pictures and walked me through step by step how I could turn off my irrigation and restore water to my home.

It was clear to me from the beginning of our conversation that I wasn't just a potential revenue source and that Ti actually cared that I was in a tough spot.

I will absolutely be using Sutherland Plumbing for my future needs!

5 Stars (Yelp)

Thomas E - Capitola, CA & Portland, OR

***

July 16th 2017

Rockwood Water Utility District was replacing meters along my street at 7:30am on a Monday morning and found my main water line was leaking.

I was able to contact John at Sutherland Plumbing, who had me take a couple of pics of the leak and came out at 2pm the same day. He gave me the news, which as I had already figured meant replacement into the house. He obtained the necessary permits and returned that Friday.

The work was done quickly, thoroughly and cleanly. John moved the shut-off valve from the bottom of the crawlspace to the top, where it is readily accessible. John also arranged to have the electrician come to my house after the city inspector had some trouble locating the necessary grounding rods. It made the whole process as painless as possible. This was the second time I've had Sutherland Plumbing do work on my home and I couldn't be more happy with the results. The staff is pleasant, knowledgeable, clean and completely on-time!

5 Stars (Yelp)

Heather A - Portland, OR

***

July 13th 2017

Working with a contractor I've never worked with before always makes me a little nervous but Sutherland Plumbing was an excellent company to work with and I'm glad I called them to do my repair work! I was having water pressure issues that I thought might be caused by tree-roots constricting a flexible-PVC water main line, but Sutherland Plumbing quickly and correctly identified the problem to be a failed pressure regulator.

They had great and clear communication on quotes & dates, as well as work to be done with a nice detailed walk-through of additional issues they discovered during the initial inspection. I ended up having them replace a 17 year old hot water tank as well as an old, horrible toilet. The quality of work was excellent and I will definitely be using Sutherland Plumbing again in the future!

5 Stars (Yelp)

Jason C - Hillsboro, OR

***

July 5th 2017

I thought I needed a valve under my sink repaired as it was leaking after I adjusted the water flow. I contacted Sutherland Plumbing and received a reply via text message within an hour requesting pictures of the valve. After a brief exchange and some advice they showed me what I needed to do to stop the leak. After a quick adjustment the leak stopped and Sutherland Plumbing saved me $150 and the time required to have someone come out.

Thanks for the quick help and will happily go back to Sutherland Plumbing for larger jobs!

5 Stars (Yelp)

Mike M - Beaverton, OR

***

June 26th 2017

We've had the opportunity to have Sutherland Plumbing work on our home a number of times over the past 5 years. We live in a 70's split level with plenty of aging fixtures and places for leaks to develop. However Ti, John, Sean (and Cameron!) have always given us excellent, thoughtful advice about what's worth fixing and what should be replaced. They are exceptional in their communication and customer service, so very pleasant to work with and budget conscious. Our first experience with Sutherland Plumbing was as a 2nd opinion - We had another plumbing company wanting to charge us $5000+ to jackhammer our foundation, dig up our front yard and replace a pipe to the house because they claimed to have diagnosed a leak.

Sutherland came to our house, checked things out, pinpointed the problem as a minor sprinkler system leak and saved us an enormous amount of money. Highly recommend! These guys are fair, honest and outstanding plumbers!!

5 Stars (Yelp)

Facebook Review

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Michelle & Joseph K - Aloha, OR

***

June 24th 2017

Sutherland Plumbing was wonderful! Sean and Cameron assisted me with a installing a new disposal, a new faucet and fixing a leak in my Portland home. They are very professional, prompt, responsive to calls & emails and they did a really great job. They are perfectionists.

They are also really personable, informative and just plain pleasant to work with! Sean reduced my bill without being asked because the job took about an hour less than he anticipated. I highly recommend them and will use them for any future plumbing problems!

5 Stars (Yelp)

Michelle I - San Francisco, CA

***

June 23rd 2017

I own a local landscaping company so I hire Sutherland Plumbing from time to time to do plumbing work for irrigation system tap-ins. They are always on time, punctual and really know what they are doing! Thanks guys!

5 Stars (Yelp)

Daniel D - Portland, OR

***

June 20th 2017
 
I called Sutherland Plumbing to replace a leaking water heater that had given me problems throughout the nine years that I had it. Sutherland Plumbing gave me a quote that was straightforward and transparent. Their estimate was detailed and listed all of the parts & labor that was included.

Sutherland Plumbing did the job right and they did it in a timely manner. Most of all, I was satisfied with their work ethic and high quality installation. I'm the kind of person that will pay for good customer service, quality work and a quality product. Sutherland Plumbing was professional and they even took the time to show me how to operate the heater and answer my questions. I am super pleased with my choice in using Sutherland Plumbing and I would definitely call them again. They are worth every penny for the assurance they provide.

5 Stars (Yelp)

Kreanna R - North Plains, OR

***

June 20th 2017

John and Cameron are AWESOME. They showed-up first thing in the morning, figured out the problem with our leaky shower, fixed it within the hour and then also replaced a shower-head and checked out our water heater for no additional charge!  Super polite guys with an incredible work ethic.  Use Sutherland Plumbing! You won't regret it.

5 Stars (Yelp)

Amanda S - NE Portland, OR

***

June 7th 2017

I need more stars! Since I don't have more, let me just say Sutherland Plumbing is SPECTACULAR! I have the utmost respect for John and the service he provided. He took time between jobs - on the same day that I called - to come and check out an odor that was coming from the upstairs bathroom. John was thorough, professional and kind. 

After the inspection I asked about installing a new bathroom sink & faucet and could he possibly do it this week, as I'm on vacation. John managed to rearrange his schedule and he and Cameron came a couple of days later! They were both amazing, prompt and did a great job. (Oh yes - and kind as could be with my shy dog!)

I've dealt with companies in the past that were far from thorough and lacked the compassion & professionalism that I was shown.  I am so very thankful to have found such a stellar company to deal with and I would shout it from the rooftops! I couldn't be happier and will definitely call Sutherland Plumbing  for any future plumbing work that I might require. Thank you so very much John & Cameron, you're amazing!

5 Stars (Yelp)

Janet L - Tualatin, OR

***

May 31st 2017

Sean did a fantastic job installing a new disposal along with new pipes up to code, adding a soap dispenser and getting our dishwasher to work again.  He explained everything to us and even helped us remove stuck drain screens in our showers! Sean is super friendly and knows his stuff!

5 Stars (Yelp)

K.G. - Hillsboro, OR

***

May 25th 2017

This is the first review I've ever written and this company deserves it!

John and his crew were extremely professional and came over one day to check everything in the house to determine what might have caused our high water bills.

They came back a few days later to replace the upstairs and downstairs "contractor special" toilets; a lowboy, under the stairs, a water heater (including a drip pan & hose to the crawl space in case of an overflow leak) and the outdoor hose faucet with a non-freeze unit.

John explained everything thoroughly, they worked quickly, gave us discounts, used only high grade materials, covered their work shoes and left everything spotless!!! What more could you ask for? You couldn't even tell they had been here!

And, without mentioning it, John replaced one of the shower heads and even put a light source & switch in the crawl space so that we no longer have to go down there like miners with our flashlight and lantern!

When you consider that we now have low flush, one-piece "Toto" toilets, a secured and potentially flood proof Bradford-White water heater, crawl space lighting and a non-frost outdoor water outlet that will be trouble proof for many years to come, it was worth it.

If you want to use lesser quality/lower price products, they might not be the company for you. But, if you want long term, solid products put in with excellent workmanship, then Sutherland Plumbing are the ones to call.

5 Stars (Yelp)

The Kent Family - Portland, OR

***

May 13th 2017

Value. It isn't always the lowest price. Often it's the peace of mind in knowing you received an excellent product with exceptional service at a fair cost, along with a great warranty.

I'm the maintenance coordinator of a 38 unit condo complex, so I see a lot of contractors every week. When my own hot water heater needed to be replaced, I called Sutherland Plumbing. John was quick to return my call, provided a written estimate right away and by the luck of a canceled appointment, was able to get out to me the same day (which is really helpful when you have no hot water in the house)!

John and Cameron were efficient, clean & punctual. They put plastic covers on the stairs & entryway & wore shoe covers, etc. They improved on the existing situation, explained what they did and how to operate the new unit, cleaned their work area to spotless when finished and the price came in at bid, even showing me how to save $25 on the bill. Nobody likes to have to come out of pocket for unexpected homeowner repairs but I was very satisfied with a job exceptionally well done.

Value. I found it with Sutherland Plumbing and give them my highest recommendation without hesitation!

5 Stars (Yelp)

Charles M - Lake Oswego, OR

***

May 11th 2017

I live in California, but own a home where my Mother lives in Hillsboro, Oregon. We had two leaky shower heads, so I needed to have a plumber check them out for us. I used Yelp and decided to call Sutherland Plumbing. I am so glad I did! The leaking faucets were much more of an issue than we had expected. Fortunately, Sean was the technician and he did an amazing job. He explained everything to both me and my Mom via phone.

I highly recommend Sutherland Plumbing!

5 Stars (Yelp)

Terri C - Lincoln, CA & Hillsboro, OR

***

May 5th 2017

Exceptional service! Called with a kitchen sink issue and Sean & Cameron fixed it quickly, while educating us throughout the process and being very kind & professional. Sutherland Plumbing has ensured themselves as my go-to plumbers!

5 Stars (Yelp)

Brittany D - Portland, OR

***

May 5th, 2017

I've called Sutherland plumbing twice now, once to fix to my water service main and once to fix a leaky shower faucet. Both times they have been timely, expert, efficient and polite. Best plumbers in town; look no further!

5 Stars (Yelp)

Jordan H - Hillsboro, OR

***

May 4th 2017

Our hot water heater was leaking and failing (12+ years old) so we decided it was time for a new one. I can't comment much on the price because I didn't shop around but I feel fine paying what we did because of the timeliness, professional attitude, and quality in which the work was completed! Our plumber from Sutherland Plumbing texted me when he was on his way - which was right on time and they completed the replacement of my gas water heater in just a few hours. 

The line to our outdoor water spigot was also faulty so they replaced that while they were here as well. Sutherland Plumbing explained each step to me and we went over the new setup when they finished. All around a great experience!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Katharine J - Hillsboro, OR

***

May 1st 2017

You know when something important or expensive breaks, it's usually at two o'clock in the morning on a Sunday and no one will help you for days? 

Sutherland Plumbing will help you ASAP.

I've called Sutherland Plumbing on multiple occasions. They've always been honest, forthright, realistic in their quotes and delivery of work quality. They show up when they say they will and are good at communicating. They are professional, courteous and respectful.

I know Sutherland Plumbing will fix things the right way, the first time and I trust them not to try and up-sell me on things I don't need or want.

I trust them in my home and I trust them to help me when I need a plumbing expert. Every time.

5 Stars (Yelp)

Sean J - Hillsboro, OR

***

April 26th 2017

Believe the hype! Sutherland Plumbing communicates quickly and thoroughly before, during and after the job! Their work is conscientious and characterized by quality and value to you. The right job at the right price. They now have a customer for life!

5 Stars (Yelp)

Adam C - Portland, OR

***

April 20th 2017

It's probably a stretch to say that you could look forward to having to call a plumber, but with Sutherland Plumbing it comes close. I really enjoy working with this company. Their work is top notch and their crews are super friendly.

We've had them out to the house twice now. Once to fix a leaky hose bib and once very last minute to replace a broken water heater. They have an incredible attention for detail. It's one thing to fix things, it's another to consider aesthetics and other finishing touches that make the final project look professional. Don't hesitate to call Sutherland for all your plumbing needs. I also appreciate being able to text them during business hours.

I've posted some before and after photos of our water heater project on Yelp. We selected a GE Heat Pump water heater and we love it. It lowered our electrical bill by about $25 in the first month!

5 Stars (Yelp)

Kevin S - Portland, OR

***

April 20th 2017 

I'm very new to the area and just purchased a house. Unfortunately one of the toilets wasn't working correctly and needed to be replaced. I Googled & Yelped and found a highly rated plumbing company, Sutherland Plumbing. They were very nice, punctual and found the perfect toilet at a very fair price. Unlike a lot of plumbers I've dealt with over the years, they didn't leave any messes for me to clean up after they were done. It was like they were never there. I highly recommend Sutherland plumbing to everybody. Thank you!

5 Stars (Yelp)

Matthew L - Salem, OR

***

April 17th 2017

My water heater started leaking and needed to be replaced. I Called another place and made an appointment but they never showed. I went onto Yelp and read more reviews and decided to give Sutherland Plumbing a shot. Ti was very prompt, responsive and forthright. He let me know exactly what the costs would be upfront and got the job done quickly and professionally. It was a pleasure working with Sutherland Plumbing and I wouldn't hesitate to do it again!

5 Stars (Yelp)

Dolan H - Portland, OR

***

April 11th 2017

Sutherland Plumbing once again came through for me when I needed a plumber I could trust. Even though they were double-booked, they were able to replace a toilet for me (even selecting, purchasing and picking-up the specialty toilet for me) all within just a few days. All other plumbers I called wouldn't even consider coming out for six weeks or more! Another job where I can say Sutherland Plumbing went above and beyond to make sure I was taken care of. 

I also have to say how much I appreciate Sutherland Plumbing's immediate response time whenever I have an issue. There's nothing more frustrating than waiting to hear back from a service provider. 

Sean Anderson did the work - request him if you can - he's polite, meticulous, tidy and knows what he's doing. He was even kind enough to explain to me how the new pressure flushing system worked and gave me helpful tips on how to best to maintain it. Sean also made sure there were no other issues that needed attending to or looked at before he left. :) THANK YOU!

I look forward to hiring them to do some more fixture change-outs on my old home again soon - as well as just love feeling confident knowing that if I have an emergency - Sutherland Plumbing will have my back! HIGHLY recommend Sutherland Plumbing. Thank you Sutherland Team. A happy client!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Jasmine F - Lake Oswego, OR

***

April 10th 2017

I had a leak under the kitchen sink. On the first call, they were not going to be able to get to me and I was leaving town. I got a call back the next day and their schedule had opened up and they were able to take care of my leak before I left town!

The plumbing in my house is original from 1972 and there were other places that were going to leak quite soon. So Sutherland Plumbing replaced everything under my kitchen sink - including the garbage disposal which was rusting through from the inside and showing rust spots on the outside. 

Wonderful, professional people that explained what needed to be done. The plumber created this "workshop" around him with everything he needed and cleaned up when finished. I would definitely recommend Sutherland Plumbing to others and will rehire again!

RATING A: (Due to the proprietary nature of some reviews, we may not display the source)

Arcangelo D - Beaverton, OR

***

March 27th 2017

Sutherland Plumbing installed a new water heater.  They were professional throughout the entire process - arrangements, removal & disposal of old water heater, installation and site cleanup. They arrived early after providing a courtesy call. The three-man team made short work of the project. Each team member was highly proficient and as a team worked very well together. I would highly recommend Sutherland Plumbing and plan to use them for all my future Plumbing needs.

RATING A: (Due to the proprietary nature of some reviews, we may not display the source)

David S - Beaverton, OR

***

March 23rd 2017

John and his crew from Sutherland Plumbing did a great job! I have new plumbing above ground but old plumbing buried under concrete. John knew exactly what to do and not only found the clog but also snaked the line again just to make sure it was completely clean. He was professional, used covers on his shoes and his crew was mindfully quiet as they worked so as not to wake the baby! He did what he said he would and nothing more (no extra costs). He also was patient enough to answer some other questions I had regarding the plumbing in my 1909 house. If I ever have need of a plumber again, I wouldn't call anyone else.

5 Stars (Yelp)

Susan O - Portland, OR

***

March 13th 2017

Great service and communication. I have a rental property in Portland and could not come down personally. John from Sutherland Plumbing made arrangements with the tenants, scheduled, communicated, took payment and even sent pictures all over phone, email and text. I did not feel uncomfortable or out of the loop even once.

He took care of the job quickly (replaced water heater), there's a strong warranty, good customer service and reasonable prices. John and Sutherland Plumbing will now be my "go to" for plumbing needs. Thanks!

5 Stars (Yelp)

John G - Seattle, WA

***

March 11th 2017

My garbage disposal broke and I decided to call Sutherland Plumbing and they came that day. Sean Anderson came out and he was very patient explaining everything because I know nothing about plumbing. He was also honest and I felt comfortable with that. He also replaced the questionable plumbing I had under my kitchen sink. Would totally recommend these guys! Really nice and friendly.

5 Stars (Yelp Elite '17)

Bernadette M - Marylhurst, OR

***

March 6th, 2017

We've found the only plumbers we need! My partner and I struggled for weeks to decide on the right company to install a new water heater. We've had some bad experiences with contractors. I don’t think I've ever had such a strong feeling of confirmation that yes, I 100% chose the right people for the job as I did after Sutherland Plumbing wrapped-up their work. Can’t say enough good things about the team and the work they did!

John and his team were by far and away the most responsive & communicative of anyone we reached out to about the job. Even late evening inquiries by me were met with swift responses. They spoke with confidence and in a manner I could follow & understand. Sutherland Plumbing went out of their way to show us that they cared about having our business and about the job being done correctly. Yes, we had one other bid come in slightly lower, but in talking about the project and seeing the final product I am confident we would have absolutely sacrificed the end-result for what was truly a minimal cost difference had we gone the other route.

When Sutherland Plumbing arrived, they came with two trucks and four incredibly hard-working and personable folks to do the job. They were insanely clean throughout the whole process and left everything impeccable. As the water heater was being installed, folks were going to every single outlet and checking for pressure and blockage and other issues. They encountered a number of odd and unforeseen things (pieces of dip-tube clogging aerators & pipes, pumping CO2 & vacuuming out incorrectly built bathtub pipes to clear them out, etc) and quickly fixed all – without charging me a single penny on top of the original quote!

They were perfectionists. I overheard a lot of conversation that was all focused on getting things EXACTLY right with every part of the work. They treated the work like it was being done in their own personal homes. These are our guys now for ANYTHING related to plumbing.

5 Stars (Google Reviews)

Mike H - Portland, OR

***

March 1st 2017

We had a wonderful experience using Sutherland Plumbing. We unfortunately had to replace our hot water heater, but I couldn't have felt better about the process and what we ended up with. Scheduling was easy, over text message and they were able to diagnose the issue from pictures I sent. They were totally prepared when they came to our house, the prices are very fair and they gave a full quote up-front with no hidden costs. They were professional, efficient, and went “above and beyond.” I will definitely will use Sutherland Plumbing in the future for any plumbing issues we have!

5 Stars (Yelp)

Julia H - Portland, OR

***

February 26th 2017

I had 30-year old plastic valves replaced on two toilets and three sinks with new metal valves.

The plumbers from Sutherland Plumbing arrived on time, were very professional and efficient. They even replaced the sink nozzles since those had rusted through. They answered any questions I had and the price quoted to me in October was the same at the time the work was being done, which I felt was very reasonable. Thanks again gentlemen for the work performed!

RATING A: (Due to the proprietary nature of some reviews, we may not display the source)

Theresa Dailey - Aloha, OR

***

February 13th, 2017

I called around to three plumbing companies to get quotes to replace my 20 year old water heater. Sutherland Plumbing's price was right in the middle so I went with them. They were fast & efficient and the City Inspector was even impressed and said it's the best work he's seen in months! Highly recommend this company.

5 Stars (Google Reviews)

ALF - Portland, OR

***

January 31st, 2017

We had two really good plumbers from Sutherland Plumbing come to the house and replace our outdated (and small) pipes coming off the washing machine. It wasn't a known issue at first, but they suspected it from the problem we described and they made themselves available for us to contact them if we had another issue - which we did. No problems getting in touch with the staff or the plumbers directly and Sutherland Plumbing quickly responded. They were thorough and worked to the end of the job, helped move the washing machine and dryer back into place and tolerated our annoying little dog!

5 Stars (Google Reviews)

Jayne GS - Portland, OR

***

January 12th 2017

Summary: This went very well. Couldn't imagine it going any better!

We needed to replace a kitchen faucet, a utility room sink & faucet and a toilet. Ti Sutherland was very responsive and kept me updated during the entire process. He also answered any questions I had and made recommendations on which brands were the most reliable and whether a faucet with touch technology was worth purchasing. Since I purchased the fixtures from his recommended fixture supply store, he provided a 2 year warranty on his work. 

Ti, John and Cameron arrived the morning after our big overnight snow storm and spent about 2 1/2 hours installing everything on my wish list. They shoveled a path on our driveway and transferred their equipment and my fixtures into the house. Introductions were made which was appreciated. Then they quickly got to work. It was nice to see a team work so well together. I noticed that they walked around to double-check their work a few times and made sure the areas were nice and tidy after they were done. 

They obviously care very much about providing the highest level of customer service.

RATING A: (Due to the proprietary nature of some reviews, we may not display the source)

Anna Lam - Lake Oswego, OR

***

January 9th 2017

Sean replaced a leaking toilet with an improved model including a powerful flush mechanism.

We are completely satisfied with all aspects of this job. Sean hit all the marks and beat the estimate with a coupon. He also offered to fix squeaking front door hinges with some spray lubricant on his truck, which I took him up on!

RATING A: (Due to the proprietary nature of some reviews, we may not display the source)

Christopher Johnson - Milwaukie, OR

***

December 5th 2016

All around fantastic experience. Communication was prompt & polite and the pricing reasonable, especially considering the expertise that came with it. John and his team were incredibly professional and thoughtful; they walked us through all of the options and price points and answered all of our questions. They left our home cleaner than they found it. I have absolute confidence in Sutherland Plumbing's work and would recommend them to anyone!!

5 Stars (Yelp)

Emily V - Portland, OR

***

November 6th 2016

Great service, quick service and a job very well done! No one wants to pay for a toilet replacement, but once it was done I was happy that I used Sutherland Plumbing. Shout-out to Sean for an amazing job as well as listening to and addressing my concerns.

5 Stars (Yelp)

Kevin S - Happy Valley, OR

***

October 12th 2016

Look no further! Sutherland Plumbing is the company you want. Ti is a master at scheduling his team and provides superb customer service. Sean and Cameron worked relentlessly to install a new water heater in a very-very small closet. I could go on and on and on, but I won't. Call me crazy, but I look forward to the day I need a plumber again. Thank you fellas, you made an unpleasant experience completely painless. Choose Sutherland Plumbing for all of your plumbing needs, you will not regret it!

5 Stars (Yelp)

Kim B - Wilsonville, OR

***

October 10th 2016

My husband and I highly recommend Sutherland Plumbing. They were prompt, professional and highly skilled. Within 20 minutes Ti Sutherland and John found the issue. They explained exactly what needed to done, the cost and how long it would take. Every time they came into our house they put on protective booties and they cleaned up after themselves when the job was completed. They were fantastic!!

5 Stars (Yelp)

Teresa K - Portland, OR

***

September 29th 2016

I was fortunate that there was a cancellation in my area after waking up to a kitchen sink that wouldn't drain. Sean replaced the garbage disposal and reconfigured the plumbing under my kitchen sink the same day. He had all the parts with him and gave me two options to accommodate my budget. I didn't feel like I was taken advantage of, particularly in an emergency, which I obviously appreciated. I was at work when I realized there was an opening, so I gave Sean an entry code so he could let himself in the house and I felt very comfortable not being there.

Sean was even very careful not to let my indoor cat outside. He was awesome and sent me a photo when he was finished with the work. The customer service was great and I highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Allison B - Portland, OR

***

September 9th 2016

YAY!!! Another success with Sutherland Plumbing. We wanted to replace the faucet & showerhead on our claw-foot tub and John helped find something that looks traditional and works great. We couldn't be happier. These guys are quick to respond to messages, friendly, great listeners, clean and thorough!

5 Stars (Yelp)

Susie K - Portland, OR

***

August 17th 2016

This is my second time using Sutherland Plumbing. Sean just cleared-out a clogged drain problem in my kitchen sink. He also updated the plumbing fixtures in the process. Sean was a delight: professional worker, informative, non-pressuring and trustworthy. I still highly recommend this company!

5 Stars (Yelp)

Linda G - Lake Oswego, OR

***

August 8th 2016

How I wish these guys did all home repairs! I couldn't be happier with the service I received today. John and Cameron arrived early, installed a new garbage disposal and repaired a couple of leaky hose bibs in an hour and a half. They also completely replaced my "fragile" plumbing under the sink that was a remnant of the previous homeowner and not to code.

Great customer service that you just don't find anymore and they are just all around nice guys! I highly recommend them.

5 Stars (Yelp)

Susan W - Beaverton, OR

***

August 8th 2016
 
I highly recommend Sutherland Plumbing! Sean was not only professional and knowledgeable but had amazing customer service. I appreciated his politeness, that he came prepared with shoe covers, and vacuumed after his work. Plus, he gave me a courtesy call with his ETA. I'm going to alert my block to get their kitchen plumbing fixed by Sutherland Plumbing!

5 Stars (Yelp)

Su M - Portland, OR

***

August 3rd 2016

This is the first time I've used a plumber on my house and Sutherland Plumbing was FANTASTIC! Very quick with responses and made sure to tell us exactly when, who and how much it would cost for the work. Right off the bat our plumber called us to tell us he was actually going to be early! What a shock. I don't think I could ever use a different plumber again. These guys are awesome!

5 Stars (Yelp)

Greysen S - Southwest Portland, OR

***

July 20th 2016

What is “old school?”  “Old school” is showing up to bid a job when they said they would.  “Old school” is starting and finishing the job at the top quality they said they would.  “Old school” is finishing on time without a mess for the home owner to clean-up & without charging more than the quote.  “Old school” is when a problem is fixed right now for no charge because they said from the beginning, "you're covered."  This is “old school!”

5 Stars (Yelp)

Gordon P - Tualatin, OR

***

July 18th 2016

Just hired the Sutherland Plumbing team for another size-able job on the home front.

Just as before, they are incredibly professional, customer-service oriented and just the nicest guys. I couldn't imagine the experience being any better.

We just moved and my wife has her hands full with a six month old baby boy while I was at work. The Sutherland Plumbing boys put my bed together with the spare time they had. Who does that?! The people with the best customer service, that's who!

You'd be a fool to hire anyone else for a plumbing job. They are that good! Incredible service, fair prices, best equipment on the install and incredible know-how. They are honest, good people. Call 'em!

5 Stars (Yelp)

Dylan S - Portland, OR

***

May 20th 2016

Just the best experience I've ever had! Ti was great to work with in scheduling since I had to have the work done on a specific day. He went to bat for me with my supplier so my project would stay on track. When Ti & Sean showed-up both were professional, friendly and displayed good humor. They wore shoe protection to keep my floors scratch-free. Both before and after installation, areas were cleaned & sanitized. They took their time and were meticulous with installation and safety. Sutherland Plumbing is definitely my first call next time I need a plumber.

5 Stars (Yelp)

Huck K - Portland, OR

***

April 25th 2016

As first-time homeowners in the Portland area, we didn't have a go-to plumber when we needed help removing the cap from our outdoor natural gas hookup. So, we chose to contact Sutherland Plumbing based on their great Yelp reviews.

We left a voicemail explaining our request and received a follow-up text shortly thereafter. Although they were booked for a few weeks, they were able to squeeze us in a couple of days later, as they would be in our area and it would be a really quick job. The day of our appointment, the plumber arrived right on time and he was very professional, efficient and courteous.

We're really pleased with the customer service we received. We'll definitely contact Sutherland for any future plumbing needs!

5 Stars (Yelp)

Melissa F - Portland, OR

***

April 25th 2016

These guys are fantastic! They just left my house and they couldn't have been better to work with. Sutherland Plumbing efficiently figured out what was causing our mystery toilet clog and solved the problem within four hours - even though that meant bringing in extra guys to help with no notice. They did an awesome, clean, extra-thorough job and were even were kind and patient with my insane dog who flipped-out every single time a door opened (and sometimes when it didn't).

Definitely our go-to for any plumbing issues in the future!

5 Stars (Yelp)

Sarah N - Portland, OR

***

April 10th 2016

Sutherland Plumbing did a great job prepping for a new refrigerator and replacing a toilet. John explained what needed to be done in both cases, which was much less costly and more effective than my preconceptions about the work. No up-selling!

John and his associate were very polite, professional and clearly skilled. We are very pleased with the results. Afterwards we got separate calls from both John and the owner making sure we were happy with their work. I think that shows a level of quality rarely encountered these days!

5 Stars (Yelp)
 
Mark B - Portland, OR

***

March 25th 2016

Sutherland Plumbing is great! Very organized and responsive.

I'm a landlord & scheduled to fix a leaky kitchen faucet for my tenant. Sutherland Plumbing was so easy to work with from start to finish, scheduling to billing. They showed up a little early and determined that the faucet was bad and needed to be replaced. They had the exact model of faucet needed in the truck, installed it and the work was quickly done. Sutherland Plumbing was able to explain to me over the phone exactly what was needed and why and outline my choices of products & prices.

I received a text photo of my bill immediately and a copy in the mail later, as I live out of town. Also, I was able to pay remotely with my credit card. I will definitely use Sutherland Plumbing in the future!
 
5 Stars (Yelp)

April A - Seattle, WA

***

March 22nd 2016 
 
Sean did a fantastic job installing a new water heater for us! Ten minutes into our three-hour window, Sean called to let me know he would be to the house in twenty minutes.

He showed up and got right to work. What I really appreciated was that each time Sean came into our home he wore foot covers. And when he was finished he showed me the install, walked me through its features, and even let me go through the process of lighting the pilot myself, so I would know how.

He cleaned up all the materials, including the old water heater and made sure the garage was clean when he left. I also really like that you can text with Sutherland Plumbing to set up appointments and even get estimates.

5 Stars (Yelp)

Selina M - Portland, OR

***

March 8th 2016

If there were 10 stars I would have clicked that!  I reached out this morning before Sutherland Plumbing was opening about our hot water being out, and Ti reached out to me within minutes of them opening for the day.  He sent an email and a text and we were able to work out a time for him to come the same day, as they just had a cancellation.  I had no idea what to expect, but Ti was prompt and arrived exactly when he said he would. 

He went right to the water heater, assessed and walked me step by step what was going on and what my options would be.  Not once did I feel pressure to fix the issue at that point, but Ti was knowledgable, extremely professional, friendly and I could tell he wasn't just trying to make a buck off me.  I trusted his advice and had him install a new water heater.  He called in the calvary and they got right to work.  Sean, John and Jonny arrived and were very respectful of my home, asking for permission to check faucets, bathrooms, and helped talk me through every step they were going through.  They even went and got a new pan for me because my current one didn't fit the new model. 

I didn't wake up expecting to have to go through all of this, but I'm glad I did my research and found Ti and his team.  I don't usually write a ton of reviews but I couldn't let this go unnoticed.  Their professionalism and customer service is second to none.  Thank you Ti, Sean, John and Jonny, I couldn't be happier with my experience.

5 Stars (Yelp)

Skyler A - Beaverton, OR

***

March 2nd 2016

The guys from Sutherland Plumbing were awesome! They recently came to fix a leak under my bathroom sink in a rental property we have. Ti gave me a few options on how to handle the leak. Once I chose which direction to go, Sean fixed the leak. He was courteous, helpful, and his work shows great attention to detail.

I would use them again.

5 Stars (Yelp)

Virginia H - Portland, OR

***

March 1st, 2016

We had a leak coming from upstairs. The team from Sutherland Plumbing troubleshot the areas it might be coming from, found the leak and then repaired & replaced what needed to be done.

So very impressed with Sutherland Plumbing! We had a mystery leak coming from upstairs into the downstairs bathroom. Even though they were extremely busy, a cancellation and some schedule shuffling allowed Sutherland to come out that same day. John, Jonny Lee and Sean were professional, quick in troubleshooting & finding the leak and getting it fixed. They were also thorough in cleaning up the work space. I think it might have been cleaner when they left than when they arrived! Sean also took a minute and fixed a squeak in my front door. Above and beyond! John explained each step of the process and how much it would cost before moving along. Great service. So glad they could fit me in that day and do the repair in short order!

RATING: A

Brent M - Portland, OR

***

March 1st 2016

After the very positive experience I had a month or so ago with Sutherland Plumbing, sure enough I had a major drain leak that I couldn't fix.  Ti came out and was professional, efficient and friendly.  What a find, a company that really does PRACTICE customer service.  Even though the water into the house had to be shut off and the valve needing to be replaced required some special treatment, the job was still done quickly and efficiently.  I couldn't be more impressed!

5 Stars (Yelp)

Phil S - Lake Oswego, OR

***

February 27th, 2016

Sutherland Plumbing replaced a 17 year-old 40 gallon water heater with new 50 gallon version.  They added a new thermal expansion tank to the water heater and installed a new Pressure Reducing Valve (PRV) in our crawl space to reduce overall household water pressure. They also replaced an outside pipe and faucet which was damaged by ice.

John Benton, Sean and Jonny Lee showed up when they said they would and assessed the situation. They recommended installing a Pressure Reducing Valve on the main line in the crawl space to eliminate the pipe chatter in the kitchen. They installed a better pipe and faucet in the yard that would not freeze and break so easily. Since our old water heater was over 17 years old and showing it's age, they thought it would be wise to replace it. They were very competent, courteous, helpful and cleaned up very well!

RATING: A

Robert D - Beaverton, OR

***

February 27th 2016

Y'all, I cannot even properly explain how good these guys were! I have been around the block with home service and without a doubt, this is the best service I've *ever* experienced!! John was incredibly thoughtful, diplomatic & professional. He is honest and keeps his word. That is so rare to find these days! Our kitchen is cleaner than when they found it!

I will be recommending them to everyone we know. Thanks John!

5 Stars (Yelp)

Deanna E - Portland, OR

***

February 26th 2016

I have had several minor plumbing issues fixed by Sutherland Plumbing from leaky faucets to botched drain-cleaning jobs.  After dealing with less professional and skilled plumbers, I will always choose to go with Sutherland because I know they will go above and beyond to deliver the services I require.

5 Stars (Yelp)

Thomas O - Portland, OR

***

February 15th 2016

We had a broken/leaking exterior faucet, perhaps a result of freezing.  Ti and his team fixed it quickly and expertly, and gave me good advice on how to prevent freezing problems without having to install an interior cut-off (heat tape).  He even extended the line so that the faucet is now mounted on the deck.  No more stooping below the deck to turn it on and off!

Everything I could want from a plumbing service - friendly, fast, and fair, with good advice thrown in.

5 Stars (Yelp)

Cindy P - Portland, OR

***

February 8th, 2016

TI Sutherland assessed two plumbing problems: a leaking toilet and a broken sink drain.

Ti fixed the sink quickly and well, replacing Home Depot parts with quality parts. He also took the time to explain the toilet issues to me and gave me two good options to consider. He was courteous and thorough, and I appreciated that he communicated about his arrival by text message.

RATING: A

Teresa D - Portland, OR

***

February 8th, 2016

John from Sutherland Plumbing responded quickly to my call about a spike in our water bill. He discovered a leak in our main water line near the water meter and gave us a bid to install/replace the main underground water service from the meter into the crawl space, and bring it all up to code.  It turned out that our water heater of 21 years needed to be replaced as well.

It was as good an experience as I think one can have with a plumbing issue.  John and Ti, and their crew, were all great.  John came out the Monday after my Sunday night inquiry, diagnosed the problem immediately, and was able to take care of the repairs two days later!  John didn't discover that our water heater was corroded and ready to burst until the day of the water line repair.  We talked through several options, and in the end we opted to have them replace the water heater, which they were able to do that same day.

The whole work crew was professional and friendly.  They changed-out faucet filters, checked to be sure the toilets were all working correctly, and took care of an additional leaky drain while they were here as well.  It rained during most of the work day, but they were careful to keep the inside of the house clean.  We have an irrigation system in the yard which they could not guarantee could be connected to the new installation - but they were able to take care of that too - and John sent me a few pictures so I could see the work they had done.
They worked with us on the invoice so we understood the pricing and extended any discounts they could offer.  We feel like they charged a very fair price for the excellent work, products and warranty they provide!

We highly recommend Sutherland Plumbing and are so happy we found them!

RATING: A

Koleen H - Portland, OR

***

February 1st 2016

Ti and his team replaced a water supply line to our house. Despite being pretty booked up, Ti was able to fit us in and get us a bid within a couple of hours of our initial call. Ti was very straightforward in his explanations, and made sure we understood each of the issues and proposed resolutions. We really appreciated that Ti worked to help us make informed decisions during the process. On the day the replacement was performed, Ti and his team were courteous and timely, continuing to be straightforward and honest about the work being done. There were no surprises, and the work performed was exactly as described in the bid.  We most certainly will be giving Ti a call if/when we need plumbing service in the future.

One other note - these guys really get customer service. Ti noticed that we had yet to recycle our Christmas tree, and when he noticed a wood chipper at a neighbor's house down the road, offered to carry it down to get rid of it for us. We really appreciate the small touches and fantastic customer service!

Thank you for the help!

5 Stars (Yelp) & 5 Stars (Google Reviews)

Kerry H - Portland, OR

***

January 27th, 2016

Sutherland Plumbing fixed our disposal, shower pressure, replaced a shower mechanism and sink faucet flow assembly.

We had an excellent experience with Sutherland Plumbing in December when they correctly identified a leak and saved us over $5,000 being bid by another plumbing company for a mis-diagnosed problem. The other plumbing company on their visit in December had told us that we could not correct a low water pressure situation in the master bath without replacing the pipes. With the poor experience we had with their accuracy in other areas, when our kitchen disposal seized up, we contacted Sutherland Plumbing to come and take a look and also check the water pressure situation.

Sutherland Plumbing set a time and arrived promptly. Their professionals are courteous and listen well, offering excellent customer care from beginning to end. Sutherland Plumbing fixed the disposal (kid had dropped a piece of metal into the gears) and got it up and running again. With the additional work we had done, they did not charge extra for the disposal. They looked at the master shower, identified the water pressure issue as a blockage in the shower mechanism and replaced it with a very nice, modern, new fixture - as well as offering a solution for the tall people in the family who never could stand under the shower - by installing an extender!

Sutherland Plumbing also corrected a problem with uneven water flow in the master sink faucet by replacing an assembly in the faucet. Beginning to end, Sutherland Plumbing was efficient, thorough, offered thoughtful solutions and did an exceptional job. Highly recommend!!!

RATING: A

Joseph K - Beaverton, OR

***

January 27th 2016

It was a pleasure to work with Sutherland Plumbing!  They were extremely professional and offered good advice.  Honestly, we had a terrible experience with the previous plumber we contacted.  It was a pleasure to deal with these people at Sutherland.  It felt like our plumbing problems were in good hands.  We will definitely call them in the future.

5 Stars (Yelp)

Helen G - Lake Oswego, OR

***

January 27th 2016

John and Sean were friendly, fast, professional, explained everything really well, and cleaned everything up afterwards which was better than when they found it. I've recommended them to a few friends already, and will continue to do so. Thanks guys!!

5 Stars (Yelp)

Cheryl D - Portland, OR

***

January 25th, 2016

Sutherland Plumbing repaired a water heater leak and replaced some parts that were connected the water heater.

I sent a message to them late Saturday night. They emailed and called on Sunday to schedule an appointment for Monday. I was pleased with the quick response time. They assessed the situation, explained to me in detail what needed to be done, and gave me a quote. They made the repairs and discovered that another part was broken. They gave a second quote. In both cases they asked if I wanted them to proceed with the repairs. In addition to explaining what repairs needed to be done, they took a picture of a repair that needed to be done under the house. John and Sean where professional, courteous, friendly, and remembered my previous work from last time I used them. They respected my property and cleaned-up after they completed the work. I would recommend Sutherland Plumbing to all of my friends and neighbors, as they did a great job, and always follow-up to make sure the job was done satisfactorily. Their price is fair and I feel good about paying what they charge for the good and reliable work. John and Sean at Sutherland Plumbing are the best plumbers I've ever had!

RATING: A

Lori L - Beaverton, OR

***

January 25th 2016

Fantastic service! John and Sean showed-up on time and ready to go, and within two hours had the problem diagnosed and completely fixed. John offered great guidance and explanation as to the source of the problem, and the possible options that we could enact. He even fixed up a couple of issues that might have given us some trouble down the road!

Easily one of the most positive experiences I've ever had with a plumbing service, and I'll definitely be using Sutherland for any future needs, including replacing our water heater.

If you're a new homeowner, or new to any plumbing issues, definitely go with Sutherland. You'll learn a lot while they diagnose, and you'll always feel like you're properly educated on what's going on in your house. They even do an exit interview to fully explain repairs. Incredibly professional and well worth it to go with them over competitors.

5 Stars (Yelp)

Steve S - Portland, OR

***

January 25th 2016

We can't say enough good things about our experience today with Ti. First, he showed up *early*. He's super-nice (even to our obnoxious, giant puppy). We had a really slow drain in our bathtub. Fortunately, it turned out to be a simple problem and Ti even showed us how to fix it ourselves if it happens again. He also showed us how to adjust the temperature on the water heater (our showers were warm but never hot). All done in record time and for an incredibly reasonable price. Oh yes, I also appreciated their on-line quote feature; it promised a response within two hours and I didn't have to wait anything close to that long. We wouldn't hesitate to call Sutherland again!

5 Stars (Yelp)

Lele W - West Linn, OR

***

January 25th 2016

I selected Sutherland Plumbing on the basis of 80 five star reviews and an overall five star rating.  I mean how good was this outfit!  Well they are better than just good, they excel!  I messaged them through Yelp and explained my problem, saying it was not an emergency.  Ti got right back and set up an appointment.  The day before the appointment, he emailed to confirm it.  On the day of the appointment he called and asked if I would mind if he came early.  Like no, make my life easier!  When he arrived, he carefully listened to me explain the issue and asked some clarifying questions. He then provided a low-cost, short-term fix and then the more expensive, but long-term solution.  I choose the long-term solution and they went right to work.  They were efficient and very cordial in explaining everything to a nosy homeowner!

5 Stars (Yelp)

Marshall S - Portland, OR

***

January 22nd, 2016

Sutherland Plumbing repaired and replaced a shower head and hand-held sprayer in my bathroom. John and Sean came out to do the work. They called and asked if they could come a few days early. I was thrilled that they were able to do the work sooner as my handheld shower wasn't working at all!

After they arrived, they explained everything they were doing. John and Sean went the extra mile to make sure everything was working before they left and that I didn't have any questions or concerns. They also cleaned-up after themselves which I appreciated, as the last plumber I used left things messy.

John called a week later to confirm that everything was still working well. He also followed-up with a thank you note which I really appreciated. I haven't ever had a plumber follow-up with a phone call or send me a thank you note. Sutherland Plumbing is the best plumbing service I have had in years. I will definitely use them in the future for all of my plumbing projects!

RATING: A

Lori L - Beaverton, OR

***

January 5th 2016

Ti was extremely responsive, and provided great communication for the service call that he did for our tenants.  From what I experienced, it is clear that he  is dedicated to developing long-term relationships with his customers - his recommendations have your best interest in mind, and not to make a quick buck. Very trustworthy, knowledgeable and good communicator! You cannot go wrong with Sutherland Plumbing!

5 Stars (Yelp)

Cathy N - LaCrosse, WI

***

January 4th 2016

Very happy with the service from Ti and his associate. My initial inquiry was answered within a couple of hours and an appointment was made. I tried two other local plumbers, who either didn't turn up to appointments or didn't respond to my inquiry.

The job was done professionally, and Ti fully explained the costs to begin with. Sutherland also advised on a couple of other queries we had with external taps. Honest responses and helpful.

We now have a new preferred plumber!

5 Stars (Yelp)

Simon D - Portland, OR

***

December 29th 2015

Needing washer hookups for an old house, I left a message with Sutherland Plumbing and within minutes I got a text message back recommending contractors more focused on work of that nature, and a link to a guide from the State of Oregon on avoiding remodeling and construction problems. Incredibly thoughtful and professional, I can see why the company has such a solid reputation. I Immediately signed onto Yelp to leave my first review and thank the fine folks at Sutherland Plumbing!

5 Stars (Yelp)

Marcos O - Portland, OR

***

December 23rd 2015

I entered a request for quote into Yelp about a week ago and Yelp suggested four more plumbing companies. Within hours Ti at Sutherland Plumbing contacted me and set up an appointment. Yesterday John and Sean were out and not only did I get one of the quotes I was looking for, they went ahead and took care of the kitchen part of it! I couldn't ask for better service!

They installed a new kitchen faucet, soap dispenser (last one was leaking), and garbage disposal (also leaking and didn't work), and reworked the old jumble of pipes under the sink within a couple hours! They even changed-out the emergency shut-off valves as they were over 40 years old. John made sure before they left that I was "very satisfied". 

These guys are very professional. They made suggestions and gave me a couple of different options on everything I was looking at doing. The cleanup afterwards was better than it was to start!

I will be getting a quote for the shower plumbing soon. Looking forward to doing business with them again!

5 Stars (Yelp)

Dotti B - Portland, OR

***

December 3rd 2015

We've had Sutherland out 3 times for different matters and I can't recommend them highly enough!

They changed-out a toilet and pointed out another issue while they were at it, one we wouldn't have known about, they cleared a clogged drain and they fixed a leaking fixture.

Sutherland Plumbing is always very clear about what they're doing and why, making sure we understand everything, every step of the way. (John, I've noticed, is a very deliberate listener. He repeats things back to make sure he's understanding. It's a little thing, but much appreciated).

I wish all our contractors operated at this level!

5 Stars (Yelp)

Kelly-Sue D - Portland, OR

***

November 27th, 2015

Sutherland Plumbing installed a new Pressure Reducing Valve in crawl access and installed a new Thermal Expansion Tank with all brass fittings. They corrected the incoming pressure reading from 120psi to 72psi. They also changed all faucet aerators and tightened all handles and even removed a huge wad of hair from the downstairs bathroom!

This was my first time using Sutherland Plumbing. I was not disappointed! I was given their name by a neighbor who had used them and was very pleased with their quality of work. John Benton and Sean Anderson arrived during the scheduled time and proceeded to assess the situation. We had a problem with the water pressure where if someone was taking a shower and someone else flushed the toilet, the shower pressure would slow down to a dribble. This problem existed throughout the entire house. After checking our plumbing, John advised us that we had a high incoming psi and that it could be corrected by replacing the pressure reducing valve (prv) and adding a new Thermal Expansion Tank with brass fittings to our Water Heater. John was very knowledgeable and efficient and very pleasant as well. He quoted a price that was very reasonable for the job and even checked all of the faucets in the house and replaced the aerators and tightened all handles. He even removed, what he laughingly called a "wookie" (huge hairball), from a lower level bathroom sink that was draining slowly and showed me how to remove the drain stopper. Everything was handled in an efficient manner and everything was cleaned-up after the job was completed. I will be using Sutherland Plumbing for all of my plumbing needs from now on!

RATING: A

Barbara C - Portland, OR

***

November 15th 2015

These guys are great. I called and they were quick to return my call. They asked for a brief explanation of what was happening and gave me a quote over the phone, explaining that it would be dependent on the actual problem and resolution. They told me it would be about 3-4 days (over a weekend) before they could get to us. I asked that they give me a call if something should open up and they did and were able to get out to us the next morning!

John came out. He was personable, he listened and educated me on the possible problem. After eliminating the blockage, he even went under the house to check for issues with the pipes and wiped down all the mess in the garage (including mine).

Excellent customer service, honesty, and responsiveness. Couldn't ask for a better experience.

5 Stars (Yelp)

Lauren L - Portland, OR

***

November 7th 2015

I have had some tough experiences with contractors lately, and then came Ti from Sutherland Plumbing. He was outstanding. The first time I met him - he was prompt, courteous, knowledgeable and just nice to be around! He was direct in giving me his opinion and I felt good with his recommendation. The work was completed in a timely and professional manner. Everything is working way better now. Sean lead the work team and he was great. I was not home while repairs were being done (my wife was) and yet I got a text from Ti stating that the work had been completed, he had reviewed everything with my wife and that I should call him if I had any questions. Wow! That's what I look for in contractors. I highly recommend Sutherland plumbing for any plumbing needs you have.

5 Stars (Yelp)

Paul S - West Linn, OR

***

October 22nd 2015

We had a leak in the basement of our 100 year-old house, an expired water heater, and low water pressure in our kitchen and bathroom fixtures. Sutherland Plumbing not only honored a year-old quote we had to do the work but they also did an outstanding job! Sutherland plumbing was honest, professional, and friendly! I'd refer any friend or neighbor to Sutherland Plumbing!

5 Stars (Yelp)

Clover M - Portland, OR

***

October 18th 2015

Our garbage disposal stopped working and we first tried to go through our home warranty company who uses a different company that would not schedule us for a week and a half.  To add insult to injury, they needed a four hour window on the day of the appointment and would not work with us on the time window.  I called Sutherland Plumbing and left a voicemail.  Ti got back to me quickly and told me he could save me the cost of the service call by walking me through how to fix it myself.  I was out at the time so he texted me a video instead.  It was perfect and unbelievably simple and I was able to fix it myself in (I kid you not) 2 minutes!!!  I saved a fair amount of money, learned something new and most importantly it was very empowering.  The other company would have let me eat the cost of the service call for something that took 2 minutes, but not Ti.  Thank you so much for being such an honest business, I'll be coming to you for all our plumbing issues from now on.

5 Stars (Yelp)

LK - San Jose, CA & Portland, OR

***

October 17th 2015

Sutherland Plumbing removed and installed a new electric water heater.  Ti and John arrived at the scheduled time.  Their professionalism in the removal and installation of the new water heater were outstanding! I had to have them move a washer and dryer out of the way to accomplish the installation which they did with no complaints (they may have thought I should have had it done before hand but kept it to themselves which I appreciated).  This is a company I would recommend without reservation to anyone.

RATING: A

Gay C - Aloha, OR

***

October 10th 2015

Incredible service!! I had a pipe break outside of my house, contacted Ti by email and he got right back to me with not only an appointment time but links to help guide me through turning the water meter off.  From emails alone it was clear how seriously he takes customer service.  He arrived for the appointment right on time and we walked through all of my concerns.  We talked about several possible options and left with clear next steps.  We haven't decided on the plan yet but I have no doubt that he is going to be with me every step of the way.  Ti takes great pride in his work and in educating his customers.  I learn something new every time I have house emergency and this time was no exception.  Having Ti there to walk me through was great.  He is forthright, honest, responsive and a pleasure to work with.  Thanks Ti!

5 Stars (Yelp)

PG - Portland, OR

***

October 5th 2015

This went extremely well!  I had multiple leaky connections - one even seeping through my wall!  I also had what I deemed to be "water hammer" which John from Sutherland Plumbing explained was due to excessive pressure coming from the line.  This also caused undue wear & tear on my connections throughout the system (thus all the leaks throughout my system).  My hot water heater was almost 20 years old so I decided to just throw that into the list of repairs to be made.  John thoroughly inspected my plumbing, took time to explain the issues he saw, wrote me out a clear estimate, and did not go over budget.  He is an excellent teacher, as he explained my plumbing issues taking care not to talk over my head with technical terms.  John and his colleague were on time to complete the work, were exceptionally courteous and maintained a neat and tidy work space.  They even went above and beyond by not charging me for labor on several repairs they saw and simply fixed along the way!!  I should mention that I had a furnace replaced on the same day by another company and John was extremely accomodating and agreed to call the technician to coordinate the venting of the gas hot water heater.  He also maintained contact with me the following few days after the job, to make sure everything was running smoothly.  I had an unrelated problem with my toilet, and he came out and fixed it free of charge!  I HIGHLY recommend Sutherland Plumbing!!!

RATING: A

Kathy F - Beaverton, OR

***

October 5th 2015

I wish every business operated like Sutherland Plumbing.  I am blown away by the responsiveness, honesty, quality of work and customer service that I have received while working with Sutherland. 

My first interaction with Ti was a few months ago when we were collecting bids for a major plumbing job.  We got responses immediately which was amazing considering it was a Friday night when we were sending out requests via email.  We set up the appointment and he arrived on time, clearly explained what was needed, the process that needed to happen and promised a bid by that night.  The bid came even earlier (that afternoon) and was extremely competitive.  Not only competitive, but guaranteed by Ti with quality parts that he could stand behind.

Throughout the entire process, Ti was extremely responsive to emails and texts.  Unbelievable considering the amount of business they do!

The work was completed as promised with a very fine attention to detail.  My satisfaction was needed in order to "finish" the job.

A few months later I was in need of some other work, completely unrelated to the first job.  Again, Ti responded very quickly, came out and gave me a bid within two hours of looking at the job.  He was extremely flexible with me and even agreed to let me adjust the schedule in order to make everything workable for me.

There is no other plumber I would ever call.  I only wish other specialized services, contractors and other businesses would follow in Sutherland's footsteps in terms of their extremely high level of integrity, honesty, flexibility and customer service.

Thank you Sutherland Plumbing!

5 Stars (Yelp)

Emily M - Portland, OR

***

September 24th 2015

Ti Sutherland unclogged one of our bathtub drains and discovered the source of a foul odor that presented when we used our washing machine and/or kitchen sink. Now our tub drains well and no foul odor remains - success!

RATING: A

Jean L - Aloha, OR

***

September 22nd 2015

Sutherland Plumbing pulled my toilet to check for leaks and rebuilt the tank.  I just moved here and found Sutherland Plumbing on Angie's List.  The excellent reviews seem well earned.  Ti and Sean arrived early (after calling first).  They were professional, explained everything and left the bathroom cleaner than it was before they came.  Ti even offered to install my smoke alarm battery which I was having trouble doing.  They're my plumbers now!

RATING: A

Shelley G - Hillsboro, OR

***

September 14th 2015

I could not be more pleased with these guys! John and his apprentice Sean just left. They came to fix a clogged tub, however over the weekend my other bathroom started clogging so they fixed that as well. They were on time, professional and told me step by step everything that was going to be done. I will for sure use them again!

5 Stars (Yelp)

Dana H - Portland, OR

***

September 3rd 2015

The Sutherland Plumbing boys just left and I'm blown away by the level of customer service and care. They are honest, straightforward and professional. The quality of work looks spot-on and they are very trustworthy and customer service focused. I won't be calling anyone else.

5 Stars (Yelp)

Dylan S - Portland, OR

***

September 1st 2015

Sutherland Plumbing replaced a toilet and re-plumbed a tub.  The service was excellent, the plumbers were friendly and they were careful about tracking stains into the house. They cleaned up after themselves!

RATING: A

Mindy M - Portland, OR

***

August 31st 2015

Sutherland Plumbing resolved a problem with sinks backing up by installing a cleanout structure in the basement sink and snaking the system. 

Another highly-rated but very busy Angie's List plumber was kind enough to recommend Sutherland when I had an emergency a while back. We liked Ti so I called Sutherland again recently when my 57 year-old sinks started backing up. (I didn't want to use chemicals or try snaking those old pipes myself).

I got a prompt reply to my request and made an appointment. John called to let me know when he was on his way and arrived with apprentice Sean right on time. Both were courteous and friendly. John gave me a price quote and clear explanation of what would be done before starting the work. They seemed to fix the problem fairly quickly and left the area clean. I was very pleasantly surprised to find that they had installed new aerators on both my bathroom sinks.

I really liked that John was great about explaining the problem and solution to me. He answered all my questions to my satisfaction, and he even answered my numerous questions about future plumbing projects. Even though I know that Sutherland Plumbing has a pretty busy schedule, I didn't feel like John was rushing through the job.

I will definitely call Sutherland Plumbing again!

RATING: A

Deborah B - Portland, OR

***

August 28th 2015

I needed some hot water pipe re-routing done, and a tub fixture replaced. I made an appointment with Ti for him to come by and check things out. He came by and looked at the situation, said he had everything he needed on his truck already, and that he could do the work right then. Great! They were quick, very easy to deal with, clean and courteous. Ti even gave me some good advice about a few things. Really nice guy, and knows what he's doing. Sutherland Plumbing will be the first people I call (and recommend) for plumbing needs in the future.

5 Stars (Yelp)

Tristan K - Portland, OR

***

August 27th 2015

Sutherland Plumbing performed an emergency replacement of the water main.  Unbelievably responsive company.  They contacted me by email within one hour and were on site in four hours.  They quickly analyzed and diagnosed that our water main was broken and helped us put in a temporary fix until they could come a few days later.  They showed up exactly on time on the promised day.  Sutherland Plumbing worked hard until the job was done and cleaned up as if they'd never been here.  They stayed until the inspector came and signed off on the work.  I was highly impressed with the work they did.  Top notch plumbing company!

RATING: A

Steven S - Portland, OR

***

August 27th 2015

I now have a flushing toilet!! I contacted Sutherland Plumbing via their website and they responded in less than an hour. We made an appointment for a few days later, they called to confirm, and then called that day to ask if they could come earlier. When does that ever happen? They were polite, clean, quick and friendly. I will definitely be calling them for future plumbing problems.

5 Stars (Yelp)

Susie K - Portland, OR

***

August 21st 2015

Honest, professional, and reasonably priced! We have used Sutherland Plumbing twice and would recommend them for minor and major plumbing work!

RATING: A

Catherine M - Portland, OR

***

August 18th 2015

Easy to schedule - they even called me a day early because they had a cancellation. They showed up on time and were courteous and thoughtful. I have 100 year-old plumbing in my bungalow, so it requires a bit more finesse. I had a couple of leaks in my basement after my father replaced an outdoor faucet and moved some of the indoor pipes ever so slightly. Everything is now fixed and improved!

I would definitely call them again and recommend them to my friends.

5 Stars (Yelp)

Emily S - Portland, OR

***

August 12th 2015

Sutherland Plumbing removed an old porcelain sink with fixtures and a garbage disposal and installed a new stainless steel sink with fixtures and a garbage disposal. Beautiful job.

Dealing with Ti was a pleasure. We ordered some very nice fixtures from a local vendor that had to be special ordered. There was some problem in the delivery, but Ti was scrupulous about keeping us updated on the situation. When the time came for installation, he and his people were prompt, thorough and personable. We now have a lovely new sink and no problems. Highly recommended.

RATING: A

Rebecca M - Beaverton, OR

***

August 9th 2015

Sutherland Plumbing installed our garbage disposal when we moved into our house almost three years ago. A few weeks ago, it started making weird noises and then just stopped working altogether. I left a voicemail for Ti explaining everything, thinking we needed to replace the disposal. He called back in a few hours and said it would probably be an easy fix. He then proceeded to very patiently walk me through five minutes of repair work. Now it's as good as new, and we were spared a $140 service call. Good guy, good business and I'll definitely call him again next time we need plumbing work!

5 Stars (Yelp)

Tara M - Portland, OR

***

August 7th 2015

Sutherland Plumbing replaced a leaking refrigerator supply line, and replaced and installed 2 new toilets. John arrived on time and was the consummate professional. He diagnosed the issue with the leak and gave me a fair estimate of the cost. He then asked what else we might need him to look at and he proceeded to clean out 2 clogged bathtub drains and all the aerators in the bathroom sinks. We discussed replacing the 2 low-end toilets and he was able to work out a deal that I thought was more than fair. The work was done competently and quickly and everything works perfectly.

I have no hesitation in recommending Sutherland Plumbing to anyone. While I hope to never need their services again, I know I will - and will be happy to call on them!

RATING: A

Allen S - Tualatin, OR

***

August 4th 2015

John and Sean arrived early within the time spread given. They looked and acted like professionals.  They got right to work and replaced what needed to be replaced without trying to sell us a new toilet.  We also asked them to replace a shower head with a Rain Head replacement.  They very politely declined as they were concerned that the connecting pipe in the wall would be at risk of breaking due to the displaced weight and strain on the pipe.  They left everything clean and working and they did some courtesy work for us which saved $$.  Great company!!!  You can't do any better.  No really.  You can't!

RATING: A

Phyllis N - Lake Oswego, OR

***

August 4th 2015

Sutherland Plumbing fixed a toilet that was leaking and gave me some very helpful suggestions for the future.  They showed up on time and were very efficient.  Great Job!

RATING: A

Jill M - Milwaukie, OR

***

July 31st 2015

I made an appointment with Sutherland Plumbing - looked up their website as a recommendation from my nextdoor neighbor.  I didn't even see all these awesome Yelp reviews until now!

Made the appointment online: easy. They texted and emailed confirmation: easy. They showed up exactly when they said they would: easy. They fixed/replaced my broken water spigot and offered a couple recommendations with pricing before proceeding: easy.

After they finished, they asked if there was anything else we'd like them to look at while they were there. So professional, nice and respectful. It was really a refreshing experience.

They checked our water pressure and looked at our old basement pipes. They gave some basic and thorough advice on what we might be looking at short & long term - they talked with us a bit and answered questions.

I will call these guys back for future work and recommend them to friends and neighbors in a heartbeat.

5 Stars (Yelp)

Jen S - Portland, OR

***

July 20th 2015

Initially, I hired Sutherland Plumbing for a toilet problem. I was so impressed with Ti Sutherland's professionalism and integrity that I also had him replace a problematic faucet. Last month, the toilet he installed had a parts problem and he came out the next day and replaced the part free of charge. He is knowledgeable, honest, easy to work with, and stands behind his work. I will use Sutherland Plumbing for further plumbing work done at my house.

RATING: A

Mary S - Portland, OR

***

July 17, 2015

Sutherland Plumbing replaced a faucet, replaced a shower head, and replaced several shut off valves.

They were on time - even early. John and Sean were very professional . They made sure things were done right and cleaned up carefully. Recommend.

RATING: A

Cindy L - Beaverton, OR

***

June 24th 2015

After trying unsucessfully to unclog my laundry room drain, I went to Yelp to look for a plumber. I spent a good amount of time reading reviews and decided on Sutherland Plumbing. This proved to be a very good move. They came out, assessed the problem and had an updated standpipe installed in under an hour. Even after my old house tried to thwart their efforts, they had an answer for each challenge. The work was done well, the price was reasonable and I can wholeheartedly recommend this company for your plumbing needs. They take pride in their work and it shows!

5 Stars (Yelp)

Martin T - Portland, OR

***

June 20th 2015

Ti came to our house ahead of the quoted time to assess our plumbing issues.  He was extremely knowledgeable, professional and honest.  He took the time to explain each issue in detail and saved us money by advising us that we could fix a simple problem ourselves.  He spent about 30 minutes at our home and left with a handshake and no service call fee.  Amazing!  Such a breath of fresh air to see in today's "trade" world.  Sutherland will be the first we call with any future plumbing needs.  Thanks Ti!!

5 Stars (Yelp)

Karen D - Portland, OR

***

June 18th 2015

John came to fix my sink and was abundantly professional and informative. He laid out the options, risks and pricing of my repair project and left my bathroom cleaner than when he started! He even gave me a walk-through of the plumbing in my house when I expressed concerns about my old plumbing. I would call Sutherland first if you want experience, professionalism and skill!

5 Stars (Yelp)

Devon H - Portland, OR

***

June 11th 2015

Super nice guys, super friendly.  Quick service, prompt arrival and fair pricing.  These guys are popular and I scheduled an appointment for a leaky faucet a week in advance.  Well worth the wait!  I highly recommend them.  Thank you!

5 Stars (Yelp)

Sarah D - Portland, OR

***

June 10, 2015

John installed new plumbing under two sinks. He replaced a faucet and repaired a bath fixture.

It went very well. John is a top-notch professional all the way. He gave us a fair estimate and made sure we understood everything about the work to be performed. John provided us with possible case scenarios, so that we would feel prepared if other issues came up. Luckily, that didn't happen and in the end, our total cost came in below estimate. We are exceptionally pleased with Sutherland Plumbing!

RATING: A

Lisa B - Portland, OR

***

June 05, 2015

Sutherland Plumbing re-built the faucet fixtures for the bathtub and part of the sink.  They also checked to ensure the tub was draining properly.   John was very professional, on time, cleaned up afterwards and more importantly he was very knowledgeable & worked quickly.   He even did a little extra that I wasn't charged for!  I've used these folks before and they are one of the best.  Highly recommended.

RATING: A

Derek L - West Linn, OR

***

May 26th 2015

I called for help when our water main decided it had lived long enough. Ti answered, and was out to our house the next morning. He was professional & knowledgeable, he explained our options and what each would entail. When we chose the full main replacement over a spot fix, he even hooked us up with a temporary fix until they could get the main done. I would use Sutherland Plumbing again in a heartbeat!

5 Stars (Yelp)

Mermak D - Portland, OR

***

May 19th 2015

John is everything you'd want in a plumber - knowledgeable, experienced and easy to work with. John came to replace our garbage disposal and I happened to ask him a question about our dishwasher. He was out our door, on his truck and back in with a power driver fixing it!!  I had tears of joy with the way he went over the top. I would highly recommend this company to anyone looking for a professional.

5 Stars (Yelp)

Bonnie N - Portland, OR

***

May 19th 2015

Sutherland Plumbing took up the old toilet and replaced it with a new one that they already had on the truck.

We had our bathroom floor replaced around the toilet before we called Sutherland. We keep finding water around the toilet. Ti pulled the toilet and found the problem. It was put in wrong. He had to reseat new bolts that were not connected & bent over and not sitting on the O ring. Ti had a new toilet on his truck which was handy. The water has now stopped and not dripping to the basement. Ti was very, very good and knowledgeable. I would use him again!

RATING: A

Robert M - Portland, OR

***

May 14th 2015

It was an absolute pleasure to meet Ti when he came for the service call to my house.  He was honest, personable and downright funny.  It is clear that he cares about the people he is helping and doesn't look at each call as just a job. I can only imagine the other people that work for the company would have the same level of integrity as he does.

I too appreciate that he provided referrals to other dependable contractors that can help us.

You should definitely consider Sutherland Plumbing.  I will, without a doubt, use them again in the future.

5 Stars (Yelp)

Amy S - Lake Oswego, OR

***

May 11th 2015

Sutherland Plumbing installed a water line for an ice maker for my new refrigerator.

I was very pleased to have a professional company treat me with respect in both making an appointment and doing the work. I made the appointment with Ti and when we had a hiccup, he made it right instantly. That was an excellent start in my book. John came over to examine the complicated setup for the water line (I have a finished basement and the fridge was not in a convenient location for the line). We worked TOGETHER in coming up with a creative solution for the line that would require minimal sheet-rock removal. John ended up branching off a current line used for an exterior water hose, then he snaked that line through the attic in the garage which connected with the attic over the kitchen. Then he drilled through the interior wall behind the fridge and hooked up the line. I thought it was brilliant. John communicated the whole time and let me know how things were going. He worked well with his apprentice (who got to install a new shower head) and they left the place cleaner than it originally was! I would definitely use Sutherland Plumbing if needed, once my budget allows. Very professional and nice people.

RATING: A

Patricia M - Portland, OR

***

May 11th 2015

Quick to respond, knowledgeable and determined to complete the job in a timely manner.  I will definitely use them again!

I called late in the morning about a water heater issue.  Ti knew exactly what the problem was and John showed up about 40 minutes later.  We ran in to a snag with the universal thermostat not fitting our heater so John drove across town to grab a custom kit for my specific heater.  All is well and we have hot water again! 

These guys definitely know their business!  Highly recommend!

5 Stars (Yelp)

Jennifer P - Portland, OR

***

May 11th 2015

Sutherland Plumbing inspected 3 toilets, and for the problem toilet they adjusted a bolt on the valve to stop the leak into the wall. They also installed the new toilet seat we'd purchased.  They confirmed that the other two toilets are ok.

Great, beyond expectations. They responded immediately and came to provide service even faster than the initial response was promised. They advised us of the state of our toilets which we may wish to replace in the future.  They fixed the one problem toilet and assured us all are up to speed for now.

RATING: A

Donna D - Portland, OR

***

May 11th 2015

Sutherland Plumbing fixed my toiled that kept running.  They were fast, friendly, professional and didn't try to sell me anything I didn't need.  They also took the time to show me what was wrong.

RATING: A

Corianne J - Beaverton, OR

***

May 8th 2015

Sutherland Plumbing evaluated my toilet, installed a new flapper, and fixed my bathtub drain, which was clogged but did not require snaking.  They repaired a problem with the drain that had been caused by a previous plumber.

John arrived on time and was very professional and polite.  He explained the issues with my toilet and gave me quotes for repairing it at different levels (from installing a new flapper, to new guts, to a whole new toilet).  He ended up installing a new flapper but I will probably get a new toilet installed soon because of what he told me.

Although the appointment was only for the toilet, I asked John about the bathtub drain in case he had any suggestions and ideas.  He ended up addressing the clog and showed me how the drain plug had been installed upside down last time, which was causing a lot of problems. He spent about an hour at my house and saved me a lot of money by fixing the drain and I appreciated that he decided not to snake it even though I had given the go-ahead if necessary.

RATING: A

Cynthia L - Portland, OR

***

April 30th 2015

Scheduling, arrival & performance all perfect! Ti would not install a disposal I had purchased and wanted to supply his own. Ti is professional, and did not want to be responsible for anything other than his brand - a perfectionist. I was very happy with his work.

RATING: A

Dina G - Portland, OR

***

April 30th 2015

Sutherland Plumbing did a pipe replacement and a repair with customization and drain valve. Excellent! They are on time, fast and did a nice job. They even put the pipe insulation back on that other plumbers usually forget.

RATING: A

Nate M - Beaverton, OR

***

April 28th 2015

There is no better plumbing service in the region! Honest, informative, so friendly and polite. Very caring and GREAT all-around guys.

I also appreciated the referrals they provided to other dependable contractors for additional work I need done.

Their attention to detail and follow-through is flawless - truly, best company in town.  Do give them a call for any plumbing need. You can't go wrong with Sutherland.

5 Stars (Yelp)

Mary M - Portland, OR

***

April 27th 2015

This is my first Yelp review. Our water heater sprang a mild leak last weekend. We weren't sure if it was a major concern or not, but we figured we had better call a plumber. After checking Yelp & Angie's List, we decided to go with Sutherland Plumbing. Ti told me he couldn't get out right away because he was already booked & kindly gave me a recommendation for another plumber who might be able to help, but we decided the leak was currently minor enough to wait for Ti.

By the time Ti arrived for the appointment we'd made, the leak had gotten much worse. There was no longer any doubt that we needed a new water heater. Ti quickly & efficiently disposed of our old water heater & installed a new better quality replacement. He also recommended a thermostatic mixing valve to help better maintain the water pressure & temperature.

Ti did stellar work, cleaned up after himself, & offered us a great warranty. The final price fell within the range he had initially quoted me over the phone. He was extremely professional & we are very pleased. We will be calling him for future work. I highly recommend both Ti & Sutherland Plumbing!

5 Stars (Yelp)

Jennifer P - Happy Valley, OR

***

April 22nd 2015

I've used Sutherland plumbing twice now. They do excellent and fast work. They were able to squeeze me in on short notice both times and able to fix the problems quickly.

5 Stars (Yelp)

Julie K - Portland, OR

***

April 18th, 2015

I asked Sutherland Plumbing to come and fix a leak in my vintage toilet.

Ti Sutherland was very straightforward and explained that due to the age of the fixture and a number of other points, I might want to consider replacing the unit, rather than have him try to fix it. This was not a hard sell. He explained all of his reasonings and they made perfect sense.  I should note that I am also an independent contractor whose services involve fixing things (although clearly not 1934 toilets), so I am savvy to, and do not take kindly to, hard sells. 
We discussed a couple of options (including using a unit that he had with him) but I decided to take some time to look at possible replacements. Ti was fine with that and gave no indication of disappointment or frustration, accepting my decision. Despite coming out on a call that ended with nothing more than a service call fee, Ti was friendly, very professional and I will use his services when I decide what replacement to use.

RATING: A

Claire D - Portland, OR

***

April 15th 2015

These guys are great. Can't say enough about how good their service was. They showed up early and got right to work after showing them what needed to be done. They were fast and professional and did a totally awesome job. I would highly recommend them to anyone looking for plumbing services.

5 Stars (Yelp)

Herman B - Happy Valley, OR

***

April 12th, 2015

Sutherland Plumbing inspected my water heater & replaced the thermal coupler.

I called early afternoon Sunday after finding my hot water heater pilot-light out. I tried to address the issue myself but it wouldn't stay lit. I paid an emergency fee to have them come out Sunday evening (which I was more than happy to pay. Not a fan of cold showers.  Neither is the wife).

Ti came out and immediately said it was likely the thermal coupler. He inspected the whole system and found no other issues.  Ti replaced the coupler and that solved the issue.  He took time to explain the issue, how it works and answered some more questions from my wife regarding water heater systems, etc. I paid more because we wanted it fixed ASAP, which we were OK with.

Overall great service & we will go back to Ti and Sutherland Plumbing if we need anything else!

RATING: A

Chris L - Hillsboro, OR

***

April 7th 2015

Timely, helpful and professional.

Straight shooters and hard workers who are eager to get to the bottom of your problem and solve it for you.

Our case was especially problematic - a leaky faucet that dripped down to a basement ceiling. Sutherland Plumbing resolved the issue by discovering the source of the problem and then fixing the issue thoroughly.

Excellent service. Excellent people. Why aren't you calling them?

5 Stars (Yelp)

Tom C - West Linn, OR

***

April 7th, 2015

My kitchen sink was clogged and wasn't draining when I turned on my garbage disposal. Sutherland Plumbing replaced my garbage disposal & connecting kitchen sink pipe. 

It went better than expected. First, I chose Sutherland Plumbing based on the Angie's List reviews. Ti contacted me the same day and was able to fit me in the following day. Not having my sink to use was a concern.

Ti contacted me before our scheduled appointment to let me know that he was 30 minutes away which was perfect because he was able to come early. He explained to me the issues with my disposal (which was on its last legs and had been clogging up once in a while) and the connecting pipe by pointing out the areas that were starting to leak. He replaced the disposal and discussed the benefits of the new disposal and ways to optimize it. Plus the new disposal is quiet and received good ratings from consumers.

Overall, I'm satisfied with the work. Moreover, Ti was honest with me about the price and options - which I greatly appreciated.  I'm happy to have a functioning disposal now and will call Sutherland Plumbing in the future.

RATING: A

Tracy S - Tualatin, OR

***

April 3rd 2015

How many times has your plumber called you after the job is done and said, "Thank you for trusting us?" Never - right? John of Sutherland called to tell us the job was done and to thank us. Ti also emailed to thank us. We did trust them and I would advise you to trust them too. This business is a straight-up diamond example of GOOD in this crazy world.

Our tricky plumbing situation involved an unrepairable 90 year old sink, a leaky faucet, in a rental house and having to fix the problem from 2000 miles away. We called Sutherland Plumbing and from the first phone call, Ti was excellent to work with.

To make a long story short - we needed a new sink to fit between 2 cabinets in a 90 year old house.  We wanted to disrupt our tenants as little as possible. We wanted to have a good solution but not spend a million dollars. We solved the problem with many phone calls, many emails and pictures. Ti spent time searching for the right sink for the space. Of course there was a glitch on the final install day - but Ti solved it with his diamond saw. Hooray!

The new sink is in - it looks great via email pics - and I would recommend Sutherland Plumbing for ANY plumbing job you might have.

5 stars (Yelp)

Scrantz L - Madison, WI

***

March 31st 2015

Best plumber I have ever dealt with.  Fast, efficient, quality work.  Pricing was reasonable.  I'm so happy to have a go-to plumber in the Portland area.

5 Stars (Yelp)

Shawna H - San Diego, CA

***

March 26th 2015

We called when our garbage disposal died and we had a leak under the sink. John came out the next day and knew what was wrong the minute he checked under the sink. He was quick, honest, so nice and even put shoe covers on and cleaned the floor!! A+ for this company - highly recommend.

5 Stars (Yelp)

A R - Portland, OR

***

March 19th, 2015  

Sutherland Plumbing rebuilt the tanks of all three of my toilets.  The wrong screws had been used to assemble them and they were rusting.  Two of my toilets were also allowing water to run and since the service I haven't had any issues. They were very professional, fast and explained the whole process.  I will use them again in the future.

RATING: A

Heather J - Portland, OR

***

March 12th 2015

Ti just solved a plumbing problem that we've had periodically for many years. Other companies would come out to clear the bathtub drain, maybe once a year, every year. Ti took one look at the tub and let us know that the drain stopper was slipping up, that our pipes were just fine, and the problem would be solved for $5 at the hardware store, not hundreds of dollars in new pipes. Not too many people will talk you out of having work done. Thanks so much, Ti!

5 Stars (Yelp)

Ari L - Portland, OR

***

February 13th, 2015

I hired Sutherland Plumbing to install a new garbage disposal, check my dishwasher drain system and run diagnostics on my ornery toilet.

So, let me start by saying that if you need a plumber, this is where your search should end.

From the moment I first called, I've been impressed by the responsiveness and professionalism. Ti listened to my list of plumbing-related woes and immediately put me on the schedule. As promised, Ti called as he was on his way, arrived on time and he & his apprentice, Sean, got to work. Ti came prepared with two disposal options, thoroughly explaining the differences between the two. He was patient with me as I explained the history of the plumbing issues we'd been having and paid attention to what we needed. Occasionally Ti would stop what he was doing to ask questions about how we used our disposal, made great recommendations for what to do and what not to do to keep the disposal working as long as possible. As a courtesy, Ti finished up the sink fix with a sink basin shine and then went on to check our dishwasher & toilet issues and made suggestions and delivered explanations as to why our appliances and toilet were behaving the way they were.

On top of being so thorough, professional and informative, Ti and Sean were both so kind and interactive with my dog and toddler.

All in all, it was a great experience and we'll never call any other plumber besides Sutherland Plumbing. Thanks so much for your time and for making life a little easier for us!

RATING: A

Heidi E - Portland, OR

***

February 10th 2015

Knowledgeable, ethical, honest and quick. You know, what everyone else says.

I had a slow leak in my basement caused by a pex pipe not firmly seated in its fitting. Ti seated it, (click) and said it was lucky for me nothing happened to jar the pipe since it was barely contacting the washer. He said "No charge."

All the way to downtown Hillsboro and no charge? When does that even happen.

As it was I did need a new laundry faucet. Ti put it in and it cost less than the verbal quote before he started.

Sutherland Plumbing rocks.

5 Stars (Yelp)

Charlene F - Portland, OR

***

February 10th, 2015

I hired Sutherland Plumbing to fix a clogged leaky sink, replace some ancient pipes on the sink and fix a leaky toilet.

I've used Sutherland Plumbing twice on my rental house and both times they have saved me. Very reasonable costs and extremely responsive fast service. Ti always explains what he's about to do before he does it and the costs involved (which has not always been the case with other plumbers). Highly recommended!

RATING: A

Maia E - Portland, OR 

***

February 3rd 2015

Recently we discovered a leak underneath our house related to the hot water line. A crack in the CPVC piping was leaking out into the garage.

I called Ti on Monday and we were fortunate as he was able to come out first thing this morning. He diagnosed the problem, explained everything to me and everything was fixed up by 10am.

Sutherland Plumbing is run by a straight shooter, a local company with guys who just want to make things right. I really appreciate that. Especially considering our cookie cutter house was built with less than ideal materials. Ti knows what's right and wrong, if you need him for plumbing or have questions. This is your company!

5 Stars (Yelp)

Matt S - Tigard, OR

***

January 29th 2015

There was a leak in the upstairs storage room, showing on the ceiling of 1st floor study.  It was difficult to find the source, but Ti found the source of the leak and showed me how the water had traveled across the roof line and down the sides.  The source of the leak was clear to see.

Ti then gave me a referral to a recommended roofer.  But, he didn't stop there, he texted the roofer with his analysis and requested that he call me.  I received a phone call from the roofer in under 5 minutes and he arranged to come check my leaky roof the next day!

RATING: A

Con B - Portland, OR

***

January 29th 2015

If you want quick, honest, informative, professional service, look no further than Sutherland Plumbing. I called Ti with a question about my water heater and he pointed me in a direction that I could potentially solve myself, even though it meant he lost the service call. Unfortunately, I couldn't fix the problem myself. But Ti did, in about an hour, with no upselling. Looks like I found my plumber. Great work, Sutherland Plumbing!

5 Stars (Yelp)

Scott E - Portland, OR

***

January 22nd 2015

I can't speak highly enough of Ti at Sutherland Plumbing. It started with the great communication - he was friendly and professional over the phone, and texted me with reminders and an ETA (so wonderful as opposed to the vague "somewhere between 8am-2pm" business you so often get!) He did a great job explaining what needed to be done and remained conscientious of my strained budget. The work was done promptly and competently. Thank you, Ti!

5 Stars (Yelp)

Gretchen P - Portland, OR

***

January 22nd 2015

Ti and his apprentice, Sean quickly and efficiently accomplished the following for me:
1) Replaced broken garbage disposal system & updated the connected plumbing.
2) Replaced broken "frost free" exterior hose spigot.
3) Unclogged sink drain & stopped exterior faucet leak.

This is the 3rd time I've hired Ti and he is officially my “go-to” plumber.  This time, he had a 2nd pair of helpful hands with his new apprentice Sean, who was an awesome hire!  Both guys were very professional and worked well together as a team to get the jobs done quickly.  Upon arrival, I walked them through my laundry list of plumbing issues, and Ti was thorough in his feedback on each issue.  Due to my budget, I had them tackle only our biggest issues, which are listed above. The remaining "handyman-type" plumbing issues, I opted to try and fix myself, and Ti was super accommodating to explain the "how to" and provided a product list! What a GUY :)  Thanks again Ti and Sean, and keep up the great quality work!

RATING: A

Brett J - Portland, OR

***

January 20th 2015

We highly recommend Ti with Sutherland Plumbing for any repair needs. Since we have limited knowledge about water heaters, we wanted to find a company we could trust. Ti was easy to work with, prompt in service time, best pricing, excellent at communicating what our current needs were, and what to look for in the future. Ti's great customer service and honesty is rare in the service industry. Thank you for the great service and for giving us our hot water back!

5 Stars (Yelp)

Ms. O - Beaverton, OR

***

January 15th 2015
 
Sutherland Plumbing cleaned out a kitchen drain and added a clean out valve.

I live in a 40's house, have been here for almost 40 years.  The kitchen drain clogged for the first time.  I called and got an appointment within a day.  Ti accommodated my schedule, evaluated the issue and explained what was going on.  He cleaned the drain and added a clean-out valve. He was clear in explaining the necessity and benefits of why the clean-out valve was necessary.  I don't view it as an upsell but a very practical and in this case, needed addition.  The job was done quickly, cleanly, and at a fair rate.  If I ever need any more plumbing assistance I will call Sutherland Plumbing again.  A good experience!

RATING: A

Eric S - Portland, OR

***

January 2nd, 2015

We had a break somewhere between the city meter and our house.

It was a tough job because we needed to put a new line in (old line was not to code).  Sutherland Plumbing needed to burrow under our concrete pad from 30-40 feet away, carefully working through every utility without any problems. 

Ti is very experienced in this type of work, and worked completely through anything that popped up like he had seen & solved many times before.  Sean worked hard and long clearing the path and chopping through the roots on a very cold day, as well as helping on every other phase of the project. They are a very professional team, had the right tools, and went above and beyond in the work they did. They started in the morning as scheduled, and worked completely through the day (New Years Eve).

They responded well to our problem, showed up at scheduled times and were very clean & organized. The products they used were more than required to do per code (we were told in detail before the job was started), and the little extra things they provided will prevent potential future issues.  Sutherland Plumbing had the right tools, knew how to use them, and Ti & Sean both knew what they had to do, and simply did it.

I will not hesitate to call them for any plumbing job, and I am a tough customer to please. When I find someone this good, I will not hesitate to share the info. With so many outfits that are inexperienced and out to shave every penny they can on the parts they use, it is refreshing to find someone who does an excellent job with excellent materials at a fair price!

RATING: A

Mike G - Warrenton, OR

***

December 23rd, 2014

Sutherland Plumbing saved our day!!  Ti arrived within 30 minutes of receiving my Sunday morning emergency call.  He explained expenses involved with the job and then went to work.  He not only fixed our “disaster,” he did four additional things: First, he prevented a second disaster from occurring in the future by replacing our water heater, which was badly corroded and leaking water.  Second, he not only cleaned up after himself, he cleaned up mess that he had not made.  Third, he installed an indoor water turnoff valve, something that should have been done by a prior plumber.  Lastly, he checked our water pressure & fixed some leaky faucets as a courtesy.  He communicated effectively each step of the way.

My recommendation - if you need a plumber, call Sutherland Plumbing.

RATING: A

Jean L - Aloha, OR

***

December 23rd, 2014

I hired Sutherland Plumbing to rebuild three toilets.  Each toilet was malfunctioning in its own way.  Sutherland Plumbing completely rebuilt them and they have been working very well ever since!

RATING: A

John D – Portland, OR

***

December 20th, 2014
  
Ti to the rescue again!  We just moved into a new house that had a tankless hot water heater (not a fan, by the way...) and it was not working.  Our first call was to Ti.  He was straight up honest with me and told me that those were not his specialty.  He directed me to the Google to look for a company trained in that vintage appliance.  I tried that route and found out that the unit was nearly 30 years old!  (Did we have that technology way back then?)

After paying an emergency fee to the "specialist", that dude recommended that he could repair it for a hefty fee, but further recommended that we should replace it for a heftier fee.  The CFO (wife) and I decided that it was not worth the cost to have that dinosaur patched up, so we called Ti. He was at a family function Saturday afternoon on the west side of town, but called me back and said he could be over later that day to do the job for us at our new house way on the east side of town in Gresham. 

He came over Saturday evening at 4:30pm and had the old relic yanked off the wall and replaced with a beautiful, good-ole fashioned high-efficiency 50 gallon tank water heater!!!  He and his apprentice Sean were done with the job in a matter of hours.  And once again, the work site was cleaner than when they arrived.

You have plumbing issues?  Give Sutherland Plumbing a call. They are the best!!!

5 Stars (Yelp)

Ty B - Gresham, OR

***

December 12th, 2014

Sutherland Plumbing replaced my water heater and shower stall valve.
 
This might possibly be the best plumbing experience I've ever had!  Not only did they repair & replace all I asked for, but they adjusted my water pressure valve, fixed a leaky faucet and adjusted the pressure on another faucet at no charge.  They did this because they were already there and the service required no additional parts and took very little time.  Sutherland Plumbing was on time, very professional and up to speed on new products and codes.  These guys are great!

RATING: A

Michael M – Happy Valley, OR

***

December 11th, 2014

Sutherland Plumbing was hired to do two things:  1) Emergency restoration of water service. 2) Replace broken water main feeding my home.

I discovered water bubbling up through my front lawn on Saturday.  The lawn was flooded & there was flooding along the side of the home. Another contractor who coincidentally was at my home for a different issue suggested Ti Sutherland and two others.  He then called all three on my behalf right there, to see if anyone could help me out.  They all called back quickly, but Mr. Sutherland said he could come by on Sunday to survey the problem.  He described a two-step fix: 1) To get my water back on, he could install a hose across my lawn into an outdoor faucet that would feed back into the house.  2) When he could get his digger/driller crew out on Wednesday, he would replace the broken water main.  We agreed on a price and schedule, and he restored the water on Sunday.

Mr. Sutherland called me Sunday evening to check-up on us and to ensure our water was working.  Extra points for that!  He scheduled his digger/driller crew for Wednesday.  He showed up with his assistant, his drillers showed up, and they got the problem solved in a few hours.  Then he and his assistant cleaned-up the lawn, even replacing the sod so it looked like nothing had ever been done and the water is great!

One other thing: Mr. Sutherland knew there were other contractors who would be coming out to see the problem.  Once we agreed on Sunday that he would be doing the job, he asked me to call the others to tell them not to come out, because he didn't want their time to be wasted.  I would have done that anyway, but I was amazed to see how much concern he had for others.  A very kind & decent man! 

I would easily use him again, and recommend his company to my friends.

RATING: A

Tom H - Hillsboro, OR

***

December 6th, 2014

Sutherland Plumbing fixed a slow filling toilet and fixed 3 slow moving faucets.

Ti was great. He showed up early in the time window and was very friendly and professional. He was very helpful in explaining the causes of the problems. I highly recommend this company. His apprentice Sean was very professional and polite also.

RATING: A

Scott S - Lake Oswego, OR

Response from Ti Sutherland:

Thank you for the review, we are pleased to learn your experience was a good one!

***

December 6th, 2014

Sutherland Plumbing installed a pressure regulator and thermo control valve to alleviate pipe overpressure in our home.

This service went completely smoothly.  Ti and Sean arrived early (with my blessing) and accomplished the replacements with a minimum of fuss.  Ti is honest, forthright and easy to work with.  The cleanup after the job was thorough.  I definitely will use this contractor again if I have a plumbing issues in the future.  Highly recommended!

RATING : A

Bill B - Portland, OR

Response from Ti Sutherland:

What a treat it is to learn of your positive experience with us. Thank you for taking the time to submit your feedback!

***

November 24th, 2014


Sutherland Plumbing inspected upstairs & downstairs toilets and repaired one.  They checked the water flow and diagnosed the source of a noisy pipe.

Everything was coordinated well and Sutherland Plumbing showed-up on time.  Very friendly & professional.  Ti used a little ingenuity to fix the downstairs toilet.  It works fine now.  I plan to use Sutherland Plumbing to install a regulator to solve our noisy pipe problem.  Definitely recommended!

RATING: A

Bill B - Portland, OR

***

November 14th, 2014

Professional.  Creative.  Informative.  Friendly.  Visionary.

Those are not always the adjectives you'd think of for a plumber, but they fit Ti Sutherland perfectly.

We had a leak spring up in the pipe from the water main to our house.  A nice little river running down our sidewalk!  We had the Water Bureau guy out and he gave us an initial assessment and thoughts about they type of work that the plumber we'd hire would have to do.  We had several plumbers come out and give us quotes.

While Ti was not the cheapest, he had the best plan.  We were able to ask him questions and get well thought-out answers.  Of all the plumbers, he was the only one to look in the crawlspace to see how the water was feeding in to the house beyond the initial shut-off valve in the garage.  One plumber told us they'd have to dig up the sidewalk and re-pour the concrete, which sounded crazy expensive.  Another plumber was going to jackhammer a corner of our garage to re-use existing steel pipes that did not have much time left.

Ti subcontracted some great people who were able to bore a hole from the water main, under the sidewalk, under our garage, and in to our crawlspace.  Ti then did some masterful work creating a new, easily accessible shut-off valve while redoing the spigot at the front of the garage with an easy to use winterizing valve. This turned our house in to a closed (1 way) system, and normalized the water pressure.

After the work was done, Ti took us through all of the modifications and showed us how everything works.  He also gave us some thoughts about the future needs of our house and helped us start planning for eventual updates that will need to happen.

Ti was up front about pricing, and stuck to his quote.  The parts he used are very high quality, and we're extremely pleased with the quality of work.  We will definitely look to work with him again when we need a plumber!

5 Stars (Yelp)

Sam W - Portland, OR

***

November 14th, 2014

Sutherland Plumbing diagnosed & fixed a leaky copper pipe.

We had a leak in the ceiling with no indication where it was coming from.  After exploring all possible sources, Ti cut a small hole in the ceiling, then expanded it as little as possible as he identified the leak.  He cut it square to facilitate easier drywall repair.   Ti had all of the tools & parts needed and fixed the pipe cleanly and professionally.   Both he and his apprentice were professional, on-time, communicated well and cleaned-up their mess.  Ti also showed me how to fix a leaky faucet unrelated to the reason for the visit.  He also provided a recommendation for drywall repair.  Overall a great experience.  Would highly recommend.

RATING: A

Derek L - West Linn, OR

***

November 14th, 2014

Ti went above & beyond the call of duty to help us with our clogged toilet.

Ti was friendly, professional and trustworthy. I couldn't meet him, so I texted him our garage code. He came in and fixed everything requested. Ti cleaned the toilet and all around it. Then he texted me photos of what he dealt with. AMAZING.

RATING: A

Tim B - Beaverton, OR

***

November 11th, 2014

Sutherland Plumbing replaced our instant hot unit at the kitchen sink.  They rebuilt a toilet that hasn't been working right since we bought the house in 2012.  Sutherland Plumbing also re-centered & tightened various faucets, using silicon adhesive on some.  They also cleaned traps in the master shower wands.

Everything went really well.  All our plumbing is working like new, or better.  Ti Sutherland gave us the cost of the work up front.  He and his assistant worked for a good three hours and all plumbing issues were fully explained.

RATING: A

Charles K - Lake Oswego, OR

***

November 6th, 2014

Sutherland Plumbing replaced my tub faucet cartridge, replaced all bathroom sink fixtures - sink, drain and pipe; they diagnosed my kitchen sink sprayer problem & recommended a replacement part which would be much less expensive for me to replace.

This is the second time I've had Sutherland Plumbing come to my house to make plumbing repairs.  I'm now even more impressed with Ti Sutherland and his assistant, Sean, with their professionalism, concern for my budget, and respect for my home.  I very much appreciate the cost estimate of repairs, quality of parts that are installed, and Sutherland's preparedness to do the job.  Mr. Sutherland even called a week later to check on the functionality of the new plumbing parts and repairs.

I'm so grateful to find this top-notch plumber!  I would highly recommend him to anyone.  In fact, I have!  Thank you, Sutherland Plumbing!

RATING: A

Lynda H - Gresham, OR

***

November 2nd, 2014

My hot water heater randomly went out this morning. For some reason, MANY plumbing companies are closed on Sunday. Finally I found this number and chose to accept the "emergency" plumbing appointment.

Thankfully I was transferred to a gentleman named Ti. He was booked solid for 4 days but offered to help my boyfriend through the steps of re-lighting the pilot light. And now it works!!

I totally recommend this company. Great service with impressive knowledge!

5 Stars (Yelp)

Amy W - Portland, OR

***

October 29th, 2014

I set up an appointment for Ti to come & unplug a clogged toilet.  He was on time and called beforehand to tell me he was on his way. He won a new customer today!

When Ti and Sean showed up, they introduced themselves and I was explaining what I had done to try and unplug the clog.  About this time we heard a sound that sounded like the toilet emptied.  It apparently unclogged as we were talking!  We all looked at one another and Ti flushed the toilet and it worked as it should.  He put some paper down a few times to make sure it was really working.  It was incredible.  The toilet had been clogged for a week as I tried to unplug it with a plunger, etc., to no avail.  He explained to me what had probably happened & said he wasn't going to charge me - even for the trip here!  I was surprised and delighted.  What great customer service!!   You can bet I will be calling Sutherland Plumbing for ALL my plumbing needs & recommending them to all my neighbors and friends.

RATING: A

Valerie C - Beaverton, OR

***

October 24th, 2014

Ti and Sean were responsive to fix my clogged shower as well as repair the plumbing project that was done incorrectly by a pervious company.  The estimate was a fair one and the quality of  the work completed was great.  He showed me the latex plumbing joints and other issues that were done incorrectly by the previous plumber and that he & Sean fixed.  The thoroughness of their work is completely one to trust.

RATING: A

Jenni P - Beaverton, OR

***

October 21st, 2014

Ti Sutherland recently replaced our dilapidated claw-foot shower fixture, head & faucets. He worked with us to select the right model & parts and assisted with ordering. The parts were delivered and Ti installed the unit.

I can't say how impressed I am with Ti and his work! He is knowledgeable and takes the time to explain how the parts work, why something isn't working, and answers general plumbing FAQs. I would highly recommend his services.  I love my new shower!!!

5 Stars (Yelp)

Heather W - Portland, OR

***

October 13th, 2014

Ti and Sean were excellent, from the moment they arrived - they were ready to work. I had a unique problem and Ti showed his ability not only as a plumber but also as a very lateral thinker in coming to a solution to our needs. Ti is not just a great plumber but has the down to earth approach that my Wife and I look forward to when meeting contractors.

Thank you Ti and Sean for making Friday 10/10/2014 a non-stressful day when performing your work. it was an absolute pleasure to meet both of you and I totally would recommend your company at any time!

RATING: A

Bradley Z - Aloha, OR

***

October 9th, 2014

Cleared clogged toilet.  Amazing response time.  Kind & courteous and very informative.  Clearly articulated issue & potential options.  Overall, awesome service and fixed the problem.  I Will use Sutherland Plumbing again!

RATING: A

Jermaine C - Beaverton, OR

***

October 3rd, 2014

Ti fixed my dripping shower problem.  The whole event went very smoothly.  Ti was friendly, as was his apprentice, Sean, and helpful & upfront.  He told me the price before starting to work, if the problem was what he assumed from his first impression - and quickly took care of the problem.  Ti answered all of my questions and also gave me a bid for another job I had asked him about. 

Ti responded quickly to my inquiry and was respectful.  I would trust Ti for future jobs.

RATING: A

Twila P - Beaverton, OR

***

October 1st, 2014

Sutherland Plumbing was the 3rd plumber who had come to the house to fix a problem with my washing machine drain overflowing.

The first two plumbers could not fix the problem, and I was referred to Ti to have some drain lines under the house replaced.  When Ti came, he said he did not think that was the issue and wanted to start with cleaning out the lines, as he did not want me to spend more on unneccesary work. 

Sure enough, Ti & Sean went to work on the kitchen line and got it cleared out so that the washing machine no longer overflowed.  They also replaced a disposer in the kitchen.  It has now been 2 months since the work was done, and everything is still fine.  I wish I had called them in the first place, as it would have saved me lots of money!  At least I know for next time.

RATING: A

Traci G - Beaverton, OR

***

September 27th, 2014

I called Sutherland Plumbing to price out a number of minor repairs (slow shower drain, fix broken exterior faucet, dishwasher, disposal issues) and one fairly significant repair (kitchen sink) for my older home. Ti was very organized and gave me a specific window and day that he would be able to come over. Ti called promptly on the day referenced and arrived shortly after with his apprentice and took a look at what work needed to be done. He was very transparent and honest about what needed to be done and presented me with a few options for each job. His quote ended up being quite reasonable and they worked on fixing my plumbing immediately. His work was stellar and he and his apprentice cleaned up everything prior to leaving. I highly recommend Sutherland Plumbing as Ti takes a great deal of pride in his work and it shows in the quality. Additionally, his price was reasonable compared to other plumbers.

5 Stars (Yelp)

Vinay P - Portland, OR

***

September 16th, 2014

I've worked with a lot of plumbers over the years and Ti was one of the easiest plumbers ever to work with. He kept me constantly updated with text messages the entire time he was working at my house. The quality of his work was great. Very, very impressed. On time, great value, quality work. What more could I ask for? 

5 Stars (Yelp)

Travis S - Portland, OR

***

August 25th, 2014

We booked a '"toilet tune up" due to a toilet which would not completely flush and continued to run for long periods time after flushing. Ti inspected the toilet & diagnosed that it was a "fill level" issue and also replaced the flapper. He also re-caulked the base of the toilet and discussed an excessive water pressure issue.

Ti and his apprentice Sean arrived on time, fully discussed the issue with us and our expectations for what was covered through the special price we were offered online. Ti did an excellent job of communicating the issues with us and his recommendations for solution. They were very quick and efficient in their work. They even re-caulked the base of the toilet where the seal had failed. We would definitely call them again. Communication is one of Ti's strengths and he communicated at a level we could understand. 

Marjorie R - Milwaukie, OR

RATING: A

***

July 10th, 2014

Sutherland Plumbing folks work fast and expertly. They don't cut corners with the materials they use and they are super polite. They clean up after their work. They are absolutely the best plumbers I've ever had! 

5 Stars (Yelp)

Esperanza C - Portland, OR

***

January 31st, 2014

Ti did an outstanding job repairing my claw foot bathtub today. His attention to detail, superior job knowledge, and friendly demeanor makes him an easy recommendation for any plumbing job. I have used his services once before today and I will surely use him again if the need arises in the future

5 Stars (Yelp)

Nick R - Pearl District - Portland, OR

***

January 17th, 2014

What a great experience!

After having 2 different plumbers/technicians come to my condo, Ti was referred to us and was able to fix the clog in less than an hour! He was knowledgeable and sat down with me after to explain where the clog was and even had suggestions to keep the drain clear.

The best part? Cheaper than Roto Rooter (who we usually use, but was unable to clear the drain!). We'll definitely be calling Sutherland Plumbing again if we have any more issues

5 Stars (Yelp)

Vanessa L - Portland, OR

***

November 25th, 2013

Extremely knowledgeable, very friendly & personable, Ti came out and laid-out a game plan and prices of multiple options. He also buttoned up some shoddy previous work another plumber had "fixed". Great work. Highly recommend Sutherland Plumbing's services. 

5 Stars (Yelp)

Matthew B - Portland, OR

***

November 15th, 2013

I had a shower fixture valve fail, not allowing me to fully turn-off the hot water. I called Ti the next morning & he returned my call within 10 minutes. I described the problem and he was able to come out within 3 hours.  He even switched to texting me with updates so I wouldn't be interrupted at work. He gave me an overview of the problem & three cost options for how to fix it: ranging from a repair to comprehensive replacement. We ultimately agreed that the repair was the way to go for my budget and his confidence that it would hold up. At no time did he try to "upsell" me or intimidate me with "insider plumber jargon." He even managed to extract a piece of metal in the pipe that had come up during our home inspection.  A different plumber had said that it would cost hundreds of dollars to fix! I am beyond satisfied and would definitely refer Ti and Sutherland Plumbing to anyone without hesitation. 

5 Stars (Yelp)

Christian D - Portland, OR

***

September 29th, 2013

We called Ti Friday morning to ask if he had time to come by to unclog a drain. This particular drain was connected to the kitchen sink and the washing machine. Kind of a high priority drain! We needed help! Ti was able to come by that morning and auger it clear. AWESOME!

While he was here, my wife had him look at my DIY install of the garbage disposal. It had not worked right for quite a few years. Ti took one look at it, and knew what to do. My wife & Ti called me at work on the speakerphone to discuss the recommended solution. He was quite accommodating to allow a conference call so I could participate in the decision. (I found out later that this was simply a courtesy call actually. My wife already told him to fix the garbage disposal too!)

Ti had everything that he needed and completed the repair within about an hour or so. He was very professional and clean. He wore those little booties on his shoes and made sure the work area was cleaned-up before he left. We will definitely call Ti the next time we need plumbing help. 

5 Stars (Yelp)

TY B - Portland, OR

***

Here's Some of Our Very First Testimonials, E-mailed Directly to Sutherland Plumbing from Satisfied Customers:

Ti was thorough, informative, friendly, and really helpful. We were really pleased and will be calling him again for future plumbing issues. Ti came recommended from another plumber and had great looking reviews here at sutherlandplumbing.com.

Eric S - Portland, OR

***

Honest, knowledgeable, friendly service at its best! I called Ti before the impending rainstorm this weekend because our driveway drain was clogged. He was at our door within 20 minutes of calling! I mean really, who does that? He was on his way home but turned around to come help us. Ti arrived, cleared the drain and warned us that he could "feel" the drain was close to a failure. Ti has been doing this so long and knows his stuff so well he could tell the pipe was deteriorating based on the sound and feel of the drain snake as it went through.  I doubt other big drain companies would have such knowledgeable staff. Sutherland Plumbing is an owner operated business so his personal reputation is behind every job. Oh, and there was no hard sales pitch on eventually replacing the rain drain pipe. Just a courtesy heads up that we will have a significant expense coming in the future so we could plan for it. Shalom!

-Update: After Ti came out on Friday he called on Sunday to check up on us.  He said he was watching the streets in his neighborhood flood and wanted to see how we were doing.  Our drain was clear but in case it failed in the future he had already called the contractor he had recommended to us for drain replacement and told him about our situation.  Great customer service!

Josh T - Portland, OR

***

Ti was fantastic!  Our 20+ year old water heater gave-out in the middle of the night and flooded our upstairs & downstairs.  I tried to find a plumber the following day to come and replace it, but no one wanted to do it because of the location of the water heater - in an attic space.  Ti was referred to me by a plumber who would have done it, but was too busy. Within 3 hours of my phone call he was at the house and busy replacing our water heater.
HIGHEST RECOMMENDATION for Sutherland Plumbing!   Ti will be the guy I call for any and all future plumbing needs.  Thanks!

D.S. - Portland, OR

***

Great service from Sutherland Plumbing! Prompt response and Ti was able to come out and perform the repair next day - in fact he arrived a little early! Ti communicated his rates and the process clearly. He worked efficiently and the leak was repaired. Our house is very old and when the toilet was installed whoever did the job did not take the time to do it properly. Ti was able to compensate for this and did a great job. The price was more than fair. Any future plumbing issues we will be calling Sutherland Plumbing.

Sandra I - Portland, OR

***

Ti was a recommendation from another company that could not get to my job site promptly. As luck would have it, Ti had some availability the following business day. Ti got the work done - he had permits pulled, he arrived at the site on time and finished all of the work the same day.
Also, Ti has great people skills. Sutherland Plumbing will get all of my future business.

Jim B - Portland, OR

***

I called Sutherland Plumbing, a friendly, helpful person answered the phone and the plumber showed up as promised. He explained things slowly and in language I could understand. (I love that!) Before the plumber started working I knew how much it was going to cost. And that's exactly what I was charged!  He made recommendations for areas needing improvement and that I should keep an eye on. I never felt like he was trying to sell more work, more like talking to me like a familiar person. I wish more service people took the time to explain and describe what's wrong so I don't feel like I'm making a wrong decision. Ti did great work and was clean.  He didn't leave any mess behind  - in fact I think my bathroom was cleaner when he left than it was before he showed up. KUDOS!

Bret F - Portland, OR

***

Sutherland Plumbing was great.  Ti was as punctual as holiday weekend traffic allowed. He explained everything to me so I wasn't confused.

Chris L - Portland, OR

***

I called Sutherland Plumbing and within the hour they were at my door.  I don't know anything about plumbing and am nervous about being overcharged, but they did a very thorough assessment of my problems (running toilet, leak under sink) and were very upfront about the best way to fix them.  I even put my Dad on the phone with Ti to discuss the issues before going ahead with the repairs.  All hardware (including the toilet) was on the truck so within a few hours everything was done.  Very high quality toilet and faucet.  I received a call a few days later checking to see if everything was to my satisfaction and confirming that the work is guaranteed for 2 years.  I highly recommend this service!!!!  

Brenda G - Portland, OR

***

My toilets were clogged in both of my bathrooms. Ti showed-up on time the same day that I called.  He fixed both toilets, educated me about current fixtures and recommended specific brands and styles for future installations. Ti replaced aerators in both baths for free.  Thanks, nice touch!  Ti is our guy from now on.  Excellent customer service, respectful of my home and placed shoe covers on shoes.  Great attitude and very knowledgeable about the problem and how to fix it.  Clean and absolutely professional.  Great price and great service, I couldn't be happier.  Thanks again Ti!

Tracey A - Portland, OR

***

I Had a great experience with Ti and he even cleaned the bathtub after fixing the drain. He was very knowledgeable and professional. I will be using Sutherland Plumbing in the future.

Phil J - Portland, OR

***

We used Sutherland Plumbing in an emergency situation and Ti was able to get to our place ASAP!  He was very knowledgeable did a GREAT job fixing what needed to be done PLUS he caulked around my toilet & sink AND cleaned up the bathroom including vacuuming and shaking out my rugs.  I would definitely recommend Ti and Sutherland Plumbing  for any plumbing needs. Thanks Ti!!

Sarah M - Portland, OR

***

Ti works hard to keep his clients happy and maintain a level of service above most.  His knowledge is developed from years in the business and from personal experience.  He was trained by the best and continues to provide above the norm service always making sure there is more than one proper solution!  Thanks Ti - I will continue to use and recommend you in the future!
Liz G - Portland, OR

***

Ti gave us excellent service when our kitchen was in complete disarray.  He returned calls, was prompt, worked until seven at night (after a full day at another house) was a pleasure to have in the house and most importantly, the guy can plumb!  He is just an excellent plumber.  He even cleaned my sink and faucet with special shiny stuff when he was done with the work.  I would recommend his services without reservation. Super great and excellent plumber

Gayle H - Portland, OR

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