Testimonials5

Testimonials & Reviews from our customers:

December 23rd 2023

I highly recommend Sutherland Plumbing. I compared prices and they are competitive. They returned my call immediately, and were very fast to schedule my water heater replacement. The repair men were courteous and professional, as well as leaving the area very clean. They upgraded some lines and made sure everything was in safe working order. I highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Sally S - Beaverton, OR

***

December 17th 2023

These guys are true experts at what they do and are committed to high quality work and materials. They went the extra mile to install a new water heater and took the time to communicate with me in an educational manner. I will not hesitate to recommend them.

5 Stars (Yelp)

Aubrey R - Northeast Portland, OR

***

December 5th 2023

Highly recommend Ti Sutherland and Sutherland Plumbing. We appeared to have a water leak and Sutherland Plumbing was incredibly responsive, very thorough, and provided the most reasonable estimate for replacing our water line and water heater.

The crew showed up, not just on time but early, worked efficiently in the rain to get the job done, kept my house clean, and were super respectful along the way. I can't even tell where the holes they dug were when they left! We would recommend Sutherland Plumbing without a doubt!

5 Stars (Yelp)

Lisa S - Long Beach, CA & Beaverton, OR

***

November 22nd 2023

Ti once again came to the rescue! Sutherland has been our go-to for various plumbing needs, including replacing our garbage disposal, water heater, and today, our kitchen sink and faucet. Each time, they have exceeded my expectations with their exceptional service.

Ti, Cameron and Sean - they're all fantastic individuals. Knowledgeable, honest, punctual, tidy, and incredibly respectful of your home and requirements. I have complete confidence in Ti and his team and will consistently rely on them for all my plumbing needs!

5 Stars (Yelp)

Jessica T - Northeast Portland, OR

***

November 16th 2023

The team at Sutherland is communicative, kind, tidy, highly skilled, and provide competitive prices. We've used them twice over the years and were impressed both times. I would definitely recommend them to friends and family.

5 Stars (Google Reviews)

Jess B - Portland, OR

***

November 6th 2023

Just had Cameron out for a general service call in my new home, and all I can say is I couldn't be happier with everything he did while explaining the workings of my plumbing system.

In addition to resolving my problem with the reduced water pressure, he took the time to reset several other issues and made sure I'd winterized the outside spigots correctly. What a great plumbing company and Cameron is a real find! Thanks again for the excellent service!

5 Stars (Yelp)

Bill M - Portland, OR

***

October 20th 2023

We had a need come up. Ti was extremely responsive and was able to send out a crew the same day. They were courteous, did what they said they would do, in the time they said they would do it.

It was a very professional operation from the moment I called them. Would recommend Sutherland Plumbing to anyone looking to replace a water heater.

5 Stars (Google Reviews)

Bryan V - Portland, OR

***

September 28th 2023

Excellent response and very thorough explanation regarding recommendations. Installation team was very professional and very detailed. Cameron and Jack are wonderful representatives for your organization. Would not go anywhere else!

5 Stars (Google Reviews)

Gregg H - Portland, OR

***

September 5th 2023

Always responsive, professional, and friendly. I highly recommend Sutherland Plumbing.

5 Stars (Google Reviews)

Bob B - Portland, OR

***

September 3rd 2023

I have been looking for a reliable plumber for quite some time. I found Sutherland Plumbing while doing a Google search and they have been such great partners in the issues I was trying to resolve with my home. All of the staff are very professional and knowledgeable, and Ti was so reasonable and understanding about working through the service needs. I will definitely be continuing to use them as my go-to plumber!

5 Stars (Google Reviews)

Martita M - Portland, OR

***

August 29th 2023

Ti, Cameron, Jack and the crew from Sutherland replaced the water line from the meter to our home. They were outstanding. They worked quickly and professionally.

They helped me understand each step and educated me on plumbing in my older home. They helped me see what they had done and why. Their work was top quality and their price was very reasonable. I would hire them again for any plumbing job.

5 Stars (Yelp)

James H - Portland, OR

***

August 17th 2023

All around great experience. Very thorough bid, clear communication and fair price for the job done! I definitely recommend you give them a try!

5 Stars (Google Reviews)

Jennifer H - Portland, OR

***

July 25th 2023

Replacing my water heater was simple and straightforward thanks to the Sutherland folks. Their estimate was clear and detailed, and the installation went very smoothly. Cameron and Jack are absolute professionals. Cameron carefully explained the replacement process, kept me informed along the way and thoughtfully answered all my questions. I could not be happier with the results.

5 Stars (Yelp)

Ken K - Portland, OR

***

July 19th 2023

Ti and the team at Sutherland Plumbing are truly experts in their craft and have a commitment to high quality work and materials. They went above and beyond in their installation of a new water heater and really spent the time to communicate with me in a transparent, direct, and educational manner. I would not hesitate to recommend them to future customers.

5 Stars (Yelp)

Julian M - Shimogyō-ku, Kyoto, Japan & Portland, OR

***

June 20th 2023

I've used Sutherland Plumbing in my current house. Great work. The reason I am writing this review is what Sutherland did for me while trying to buy a new house. We reviewed inspection findings together, and their counsel helped avoid buying a money pit. All under a really tight timeline, they even called at 9pm on a Friday. Thanks guys!

5 Stars (Yelp)

Zippy D - Portland, OR

***

June 2nd 2023

Really impressed by this team from start to finish. Professional, responsive, high quality parts and excellent customer service. Ti called me to discuss my water heater issues and thoroughly explained everything. Cameron and Jack did an excellent job on the installation. Highly recommend. Thanks for everything!

5 Stars (Yelp)

Kara H -Portland, OR

***

May 13th 2023

My toilet has had issues over the last year, and fixes from previous plumbers never seemed to completely work. Most recently, my water kept running after every flush to the point of water pooling around the base.

Sutherland Plumbing was great to work with (and even when I've contacted them in the past and they were too booked out for my needs, they've always been super-responsive). Ti called and discussed my options with me and I was on the schedule within two days. Cameron and Jack arrived on time, were professional and respectful (putting booties on and rolling out floor protection), were efficient and tidy in the install, and went over everything before heading out.

Would definitely recommend them!

5 Stars (Yelp)

Cristina R -Portland, OR

***

April 21st 2023

Our water heater tank reached its end of life very dramatically in April of ’23. Needing to replace it ASAP, we called a few plumbers and after sending a quick text with pictures of our situation to Courtney at Sutherland, we were on a call with Ti. Ti took the time to explain the pros and cons of multiple water heater systems, leading us to land on two viable options followed by prompt quotes in our inbox.

Because we switched from a natural gas tank to an electric tank, Sutherland handled scheduling an electrician as well as the tank removal/install. Both appointments went smoothly, and Cameron and Jack who came to install the tank were so professional, kind and efficient. It was very clear from all of our interactions with the Sutherland team that they are true to their word, highly skilled, and live up to their motto of providing best practice over simply going for the minimum standard.

Sutherland will be our first call for all future plumbing needs. 

5 Stars (Google Reviews)

Jessica F - Portland, OR

***

March 25th 2023

I heard a loud rumbling sound coming from my water heater. I thought my water heater was going to blow up. I called Sutherland Plumbing, they immediately called me back. It turns out, there is a woodpecker making this noise!

I am so relieved and thankful that Sutherland Plumbing responded immediately.

5 Stars (Yelp)

Gwen P - Newberg, OR

***

March 8th 2023

The water company only reads our meter every other month, so we didn't know we had a major leak for two months! One huge water bill later we discovered our main water line was corroded and unfortunately needed to be replaced.

After reading several reviews we decided on Sutherland Plumbing. Best decision ever. They arrived 20 minutes early on the big day and got the line replaced within three hours. Afterwards they spent almost two hours with the final touches. Shoveling gravel where needed, cleaning up the yard where they moved bark, etc.

Cameron, Jack and Ti (the owner) were respectful of our home by laying tarps and wearing booties. Highly recommend this plumbing company. I've already referred them to someone else who needs their main line replaced.

5 Stars (Yelp)

Lee G - Portland, OR

***

January 28th 2023

Our water heater tank started leaking on Thursday, I called Sutherland Plumbing later in the evening. I received a call back in the morning asking to send pictures of our tank and I answered some questions.

I had a quote 10 minutes later and received a call from Ti shortly after. His quote was very reasonably priced. Ti was at our house within an hour and did an outstanding job! He went above and beyond our expectations, added additional valves, a depressurizing tank and made sure that the tank stands sturdy in case of earthquake.

I wish we found Sutherland Plumbing earlier. We are very happy with the service, communication and quality of work! 

5 Stars (Google Reviews)

Iuliia B  - Portland, OR

***

December 30th 2022

We had a leak detected from our water meter. Upon shutting off our house water supply, the water was still flowing. Ti came to our house to diagnose the issue and very thoroughly explained what the issue could be and our different options and costs associated.

Thinking it could be an issue with the main water line, we scheduled a replacement. Ti and his crew were very easy to work around our busy schedule. Upon starting the work, Ti and Cameron discovered the leak was actually an issue with irrigation and we had no need to replace the entire main water line. They were very honest and ended up saving us thousands of dollars.

Their service was very good and I would highly recommend them if you care about honesty and quality.

5 Stars (Google Reviews)

Brian M – Portland, OR

***

November 28th 2022

Extremely responsive, knowledgeable, and well priced for the service and experience you get with this team. I called to replace a 75 gallon water heater and they had it replaced within 48 hours.

Gave me an honest assessment of my situation and recommended against additional equipment that I really didn't need. Will be using them for all my plumbing needs moving forward. Great company.

5 Stars (Yelp)

Andrew M - Earth, TX & Portland, OR

***

October 18th 2022

This is by far the best plumbing group in the Portland, OR area. We had a complicated repair and numerous issues. Ti, Cameron and Jack along with Courtney and Katrina in the office, are the most amazing team I have ever seen. I cannot thank them all enough for everything. I highly recommend Sutherland Plumbing.

5 Stars (Google Reviews)

Sandi P - Portland, OR

***

September 13th 2022

These chaps replaced my water heater. Reasonable price, responsive, nice guys, left a clean work site. What else could you want?

5 Stars (Yelp)

Bryan S - Portland, OR

***

August 29th 2022

Sutherland Plumbing replaced our water main from galvanized to PEX. Outstanding bid and critical preparations, including permitting working with the owner, Ti Sutherland.

Since our electrical panel was grounded by the galvanized pipe, they referred us to Metro's Best Electrical who installed an Electrical Grounding System in advance of the job.

They included a pressure reducing valve as it was needed. We also had great customer support after the job from Courtney. Highly recommend!

5 Stars (Yelp)

Mike P - Portland, OR

***

July 13th 2022

I’ve had Sutherland Plumbing take care of three separate issues and I’m so appreciative of their commitment to excellence. Fast, efficient, professional and friendly. They squeezed my work request into their schedule and took care of the problem. Cameron and Jack helped me out today. Great crew. Great customer service from Ti to Courtney to Cameron and Jack. Will use again!

5 Stars (Google Reviews)

Paula T - Portland, OR

***

June 3rd 2022

Big thank you to Sutherland Plumbing! My water heater started leaking overnight and I was hoping to get someone out the same day to replace it. After many unsuccessful calls to other plumbers who quoted me weeks long wait times, I left a message for Sutherland Plumbing and got a response back in minutes. Ti was so helpful over the phone and explained all my options and made his recommendation based on our family's needs, and got his crew out to do the work within an hour!

His guys were super nice and took the time to explain everything before they left. Ti even texted throughout the day to check in and at the end of the day to make sure we were happy and taken care of. They guarantee their work, parts and labor for 10 years on the water heater! Overall wonderful experience and would definitely use Sutherland Plumbing again.

5 Stars (Yelp)

Michaela M - Portland, OR

***

May 25th 2022

Sean was fantastic! Super responsive, super quality work, super professional. Had a kitchen faucet, disposal and all the associated pipe guts upgraded and replaced. Very pleased, will use again.

5 Stars (Yelp)

Sarah M - Portland, OR

***

April 28th 2022

Cameron and his team were professional, courteous, and left the area tidy and clean after installing a new water heater. I chose them because of Cameron's ability to clearly explain the options, and his responsiveness via text, phone and email - all with respect and kindness. He answered every question with patience and never made me feel silly for asking. He also took time to explain the installation and operation of the water heater in detail. I would highly recommend them and will call them again, and definitely request Cameron.

5 Stars (Yelp)

Janna S - Beaverton, OR

***

February 12th 2022

Second time experiencing Sutherland Plumbing's excellent customer service from start to finish! Communication from Courtney establishing the scope of work, along with appointment details, right down to the person that would be coming was all very friendly, courteous, and timely.

Owner Ti's involvement in reviewing what was needed, visiting my home and doing a thorough walk through to establish a work plan, consultation and overseeing the crew along with direct communication was reassuring and very helpful.

Finally, Cameron and Jack's professional workmanship above and beyond expectations was a pleasure to watch. I could not be more pleased with the whole experience!

5 Stars (Yelp)

Sherwin K - Lake Oswego, OR

***

January 7th 2022

Sean came out to fix the garbage disposal, which turned out to be something that just needed to work it's way though. He explained everything succinctly and told me how to prevent it in the future. I will definitely be using Sutherland Plumbing again when the disposal finally dies or for any other needs. It was nice to have a professional that knew their work and wasn't there to sell me something.

5 Stars (Yelp)

Kat L - Portland, OR

***

January 6th 2022

We had to troubleshoot and ultimately replace our water heater, and Sutherland Plumbing was great. 100% would recommend. Here are a few things I like about how they run their business:

They gave me a precise, accurate estimate over the phone, based on pictures of the water heater and a description of the problem.

Ti (Sutherland's lead plumber) called me before emailing the estimate. He walked me through what they were going to do and what he recommended if the heater needed replacing. He also asked whether I had any requirements or preferences on water heater brands and features etc.

Sean and Jack arrived right on time and texted me 30 minutes in advance to let me know they were on their way, which I appreciated. They explained exactly what was wrong and what my options were. I decided to replace the water heater. They did a fantastic job on the install, used quality parts, everything secured and labeled, and all trash taken care of.

Overall, I'm very happy with their work and plan to call them the next time I need work done.

5 Stars (Yelp)

Cole S - Mountain View, CA & Portland, OR

***

November 13th 2021

I have worked with Sean from Sutherland Plumbing for over four years. Sean has installed three toilets, an outdoor faucet, a garbage disposal and most recently, a new water heater.

Sean's work is excellent and he goes above and beyond. I also appreciate that Sean returns my calls very quickly and goes out of his way to schedule appointments with me as soon as possible. My water heater went out just as I was expecting family members to come from out of town for a long-awaited visit. Sean came the very next day and replaced it.

I also appreciate how well Sean explains things to me so that I can understand what needs to be done as well as how to maintain my appliances. I cannot recommend Sutherland Plumbing enough. They are the best!

5 Stars (Yelp)

Michelle I - Portland, OR

***

November 8th 2021

We just hired Sutherland Plumbing, who is our go to plumber, and it was another exceptional experience! Courtney was right there, always just a call away to quickly get us on the schedule and make sure all of our needs are met. Her follow-up communication is second to none and she works very hard to do the impossible when needed.

Ti, the owner, is also always very available to all of his customers to quickly remove any barriers. He is genuinely, extremely kind and flexible, making every encounter a positive one!

Cameron is the man and is so good at what he does. Every aspect of his person and his work is truly exceptional and he will not disappoint!

Sean is really good at communicating quickly between staff members to serve his customers. Thank you Sean!

5 Stars (Yelp)

Jennifer R - Beaverton, OR

***

October 29th 2021

I had a leak in the main water line between the street and my house. The leak required a new water line installed under my driveway, under the foundation and hooked-up to my existing pipes.

Ti and crew arrived on time with a directional boring specialist and even arranged for a flag crew to monitor traffic in front of my house. I was surprised at how quickly and efficiently they accomplished the job.

I also had Ti install a new water heater and recirculating pump. Everything they installed is top of the line and according to code. When the City of Portland inspector came out and saw the Sutherland truck, he smiled and said he trusted Ti and his crew to do quality work, always according to code.

Lastly, as a courtesy, they went through my house and checked all of my faucets and drains, and even installed a new hose bib outside. I've called Ti with some questions since they completed the job, and he always returns my calls and helps me. I'm delighted to highly recommend Sutherland Plumbing and will always call them for any plumbing needs.

5 Stars (Google Reviews)

Kristen H - Beaverton, OR

***

October 22nd 2021

I can’t say enough good things. Sutherland Plumbing installed our tankless water heater. They were on time, very professional and communicative. The level of craftsmanship and attention to detail was excellent.

It’s really obvious they are of the mindset "if it’s worth doing, it’s worth doing right." We will be hiring Sutherland for our future plumbing needs.

5 Stars (Google Reviews)

Pete D - Beaverton, OR

***

September 30th 2021

I cannot say enough how pleased and impressed I am with Sutherland Plumbing and Sean Anderson in particular. I was able to get an appointment very quickly, and Sean was able to quickly diagnose and resolve our problem. You can't go wrong with Sutherland and Sean. I highly recommend them.

5 Stars (Yelp)

Scott H - Portland, OR

***

September 27th 2021

This company is fantastic! Exactly what you hope for when you have any work done on your house. They installed a new water main for me in a tricky situation with many variables. They were professional, timely, communicative, responsive, and did superlative work at a fair price. Ten stars!

5 Stars (Google Reviews)

Carla M - Portland, OR

***

September 22nd 2021

My water bill was outrageous. I had a water leak somewhere underground between the street and my house. Main water line replacement was recommended.

The price estimate was acceptable and Sutherland came right out and resolved the issue. When they completed I couldn't even tell they were here, everything was clean. These guys did a most excellent job. Highly recommend!

5 Stars (Yelp)

Zachary M - Portland, OR

***

September 1st 2021

I am happy to recommend Sutherland Plumbing. Ti, Nathan and the crew recently completed a job for my family and we're very pleased. They were on-time, professional, courteous and took the time to explain the work. We will definitely being going to Sutherland for future work. Thanks guys!

5 Stars (Google Reviews)

Dan T - Portland, OR

***

August 20th 2021

This company epitomizes what 5 star service should be. Excellent, efficient communication for scheduling. Then a professional, capable technician who also communicates well and does quality work. I recommend Sean from Sutherland Plumbing. My experience is you can rely on Sutherland.

5 Stars (Yelp)

Jeff Z - Portland, OR

***

August 19th 2021

We selected Sutherland because of their high ratings on Yelp. We were not disappointed.

Scheduling and selecting the right toilets was easy. Nathan replaced all three toilets in our town-home. He was meticulous and we really appreciated his care in protecting our floors as he did his work. We very highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Bill R - Scottsdale, AZ & Portland, OR

***

August 10th 2021

I used Sutherland Plumbing a few years ago to remove a leaky toilet and was really happy with their work, so they were the first call I made when I woke up to my water heater leaking.

I worked with Courtney and Ti and they were able to get someone out to my place later that afternoon with a replacement water heater. Cameron came out and installed a new water heater and walked me through everything.

I'm really happy with my experience, from the responsiveness to the fair price. I'll be reaching out to Sutherland Plumbing in the future for any plumbing work.

5 Stars (Google Reviews)

Jason S - Portland, OR

***

August 6th 2021

Professional service, prompt, friendly and very knowledgeable. They explained what needed to be done with our shower and took care of it the same day. Thank you!

5 Stars (Yelp)

Judy B - Forest Grove, OR

***

August 5th 2021

Ti did an incredible job listening and pinpointing my water main leak. He got us up and running with water service and provided me peace of mind. Ti promised and delivered a written bid and documentation for his recommended work. His staff followed-up the very next morning to check-in on us!

I cannot recommend anyone else who demonstrates care, high quality and a professional level of service. I'm keeping their number and would not hesitate to recommend Ti and his team to anyone!

Thank you!

5 Stars (Yelp)

Maria H - Santa Rosa CA & Portland, OR

***

August 4th 2021

These guys are freaking awesome! They were prompt, professional, personable, and explained everything clearly. Sean even took the time to walk my husband through a minor faucet repair.

They are super stand-up guys. I will call them any and every time.

5 Stars (Yelp)

Amber V - San Francisco, CA & Portland, OR

***

August 3rd 2021

I cannot say enough about Sutherland Plumbing. In less than 24 hours they were able to totally take care of everything I needed from first call to installation.

Courtney, Ti and Cameron are literally  "porcelain gods."

5 Stars (Yelp)

Lori S - SoMa, CA & Portland, OR

***

July 21st 2021

Cameron and Nate were absolutely fantastic! They were professional, really great at explaining what they would be doing, and even went above and beyond to answer some other plumbing questions I had (not related to the work they did).

We'll definitely be calling Sutherland again for future plumbing issues.

5 Stars (Yelp)

Rosie D - Beaverton, OR

***

July 12th 2021

Sutherland Plumbing was great to work with! I called them to fix my garbage disposal and my leaking outside faucet that no one else had been able to fix.

Got an appointment right away. Sean came to my home and found the garbage disposal just needed a quick adjustment, so he fixed it without charge.

The outside faucet needed replacing and Sean returned to do the work which required him to access the crawl space through the wall of my downstairs utility room. The man worked tirelessly and without complaint until the job was done. He took the time to explain how to protect the new faucet so that we can expect many years of use without any issues.

The cost was reasonable for the time and effort it took to fix the problem. I will call Sutherland Plumbing from now on, for my future plumbing needs.

5 Stars (Yelp)

Rose B - Portland, OR

***

July 5th 2021

We had a new bidet installed and the wife couldn't be happier. We have had several jobs done with Sutherland and every experience has exceeded expectations. All of the crew are wonderful to work with. Sean and Jack today were communicative, on time, professional, and did quality work.

Don't waste your time with any other company.

5 Stars (Yelp)

Vincent S - Long Beach, CA & Portland, OR

***

June 27th 2021

Cameron was prompt, polite, fast and knowledgeable (even on this 115 degree day). He diagnosed a mixing valve problem right away and fixed it on the spot. I’ll definitely use Sutherland again.

5 Stars (Google Reviews)

Matthew H - Portland, OR

***

June 26th 2021

Sutherland Plumbing was great to work with. They were on time, personable and efficient. They installed a new Bradford White water heater, pressure valve and washer hoses. I'd call them again.

5 Stars (Yelp)

Eric V - San Francisco, CA & Portland, OR

***

June 24th 2021

I had a pipe that would leak intermittently and I got fantastic results from Sutherland Plumbing.

This was not the typical burst pipe or pinhole leak in a pressure line. Sometimes the pipe would drip every few seconds, other times not at all.

Cameron and his assitant were very diligent in tracking down the root cause. Behind the furnace and 10 feet above the floor he found a very small defect in the line where water was weeping out of the pipe. Cameron was able to cut out the bad section and splice in a new pipe, it's now as good as new!

5 Stars (Due to the proprietary nature of some reviews, we may not display the source)

Tom U - Tigard, OR

***

June 22nd 2021

Awesome crew. Fair prices. Straightforward communication. Got a big job done quickly and right. Would hire Ti and crew for all future plumbing needs!

5 Stars (Yelp)

Jon David S - Portland, OR

***

June 4th 2021

Upscale rating for an upscale company! They will tell you what to expect and how much it will cost. Sutherland Plumbing is no-nonsense, well trained and practiced, and they offer information that will help you maintain your plumbing fixtures.

5 Stars (Yelp)

Vinny N - Portland, OR

***

May 12th 2021

Fast response and great communication! We needed someone to check a leaking sink quickly and Sutherland was able to come by the next day, NOT the case with the other three companies I tried.

Sean showed up promptly, wearing a mask, and on time. I also appreciated the text a few minutes ahead of time to remind me! Sean was very polite and I loved that he explained how everything worked and why we were having a problem. It was a quick fix. I know someone could have totally taken advantage of me, but Sean was awesome and pointed out the simple fix. We will definitely use Sutherland Plumbing again. Highly recommend!

5 Stars (Yelp)

Camden S - Portland, OR

***

May 3rd 2021

Great experience with Sutherland Plumbing! They were able to schedule us in during the pandemic and installed a new water heater. What a difference it a made. Thank you!

5 Stars (Yelp)

Chris F - Thousand Oaks, CA & Portland, OR

***

April 23rd 2021

Sean came to check a 2nd floor bathroom leak. He was very professional throughout the visit. He sent a text message to give a heads-up of his arrival time estimate, showed up on time, wearing a mask and booties. Sean walked me through his logic as he was diagnosing the situation, so I was fully aware of what was happening. Sean identified the problem and discussed the fix (which turns out wasn't plumbing).

Even though Sean didn't need to fix anything this time around, he gave me great confidence in his knowledge and understanding of general construction over just plumbing. We definitely will work with Sutherland again on future plumbing needs.

5 Stars (Yelp)

Gilbert C - West Linn, OR

***

April 15th 2021

Cameron and Ti came out for a work that involved replacing pipes that go underneath concrete sidewalk. Sutherland has a vacuum excavator that makes soil into slurry and vacuums it up. Pretty cool.

Cam and Ti did a fantastic job. Very courteous, professional and a pleasure to work with. They came on time, were thorough in their work, and left as if they were not here (cleaned everything very well). Fantastic.

5 Stars (Yelp)

Dipanjan B - Hillsboro, OR

***

April 13th 2021

Sean came out to fix a kitchen sink leak and evaluate a few other leaks in my home. I was very impressed by the professionalism throughout the entire process. Communication was great. Sean came on time (gave me a text ahead of time), wearing a face mask and booties and got the job done promptly. He was very thorough when explaining things.

This was my first experience with a plumber, and I will be sticking with Sutherland going forward.

5 Stars (Yelp)

C Wa - Clackamas, OR

***

April 7th 2021

I am so grateful to Sutherland Plumbing for quickly solving our problem. Thank you Courtney and Sean for fitting in the job on the same day so that we could turn our water back on! Top marks for responsiveness, communication and professionalism. Sean went the extra mile with some advice for improving our water heater.

I hope we don't need any more plumbing repairs, but if we do, I will call Sutherland!

5 Stars (Yelp)

Susan H - San Francisco, CA & Portland, OR

***

April 3rd 2021

I was originally directed to Sutherland Plumbing because they handle Bradford White water heaters. After reading through quite a few excellent customer reviews, I decided to request a quotation.

The reviews were true to form! My entire experience with Sutherland Plumbing for the installation of my beautiful new water heater, exceeded my expectations! Excellent communication and customer service from Courtney and Ti.

Ti personally did the installation along with Cameron. Ti listened carefully to everything that I was concerned about and wanted. He assured me that I would be very happy with everything. He was correct. Ti and Cameron did a beautiful job with the installation and I couldn't be more pleased. I ended up with a beautiful installation and attention to detail beyond what I expected. Professional and top shelf!

I will definitely be contacting them again for all of my plumbing needs.

5 Stars (Yelp)

Sherwin K - Lake Oswego, OR

***

March 24th 2021

Our new water heater looks great. Sutherland Plumbing arrived and finished right on time and we're very happy with our purchase!

5 Stars (Google Reviews)

Danny M - Beaverton, OR

***

March 19th 2021

Great value and perfectionism which felt like a unicorn of a find for a plumber. We contracted with Sutherland Plumbing for a garage re-plumbing and adding a hot water tap for our outdoor hose. Very professional and timely.

Would definitely recommend and will contact again for small and large projects.

5 Stars (Yelp)

Rebecca C - Portland, OR

***

March 15th 2021

I called Sutherland plumbing for a clogged drain in my laundry room. Sean Anderson came to do the work and he was amazing. Sean unclogged the drain, gave me some great recommendations, and even offered to help move boxes or change a light-bulb that I couldn't reach.

Overall great customer service and a wonderful experience. I highly recommend Sean and Sutherland Plumbing!

5 Stars (Yelp)

Amy C - Beaverton, OR

***

March 12th 2021

I was totally overwhelmed starting with a knock on the door from a water district employee, telling me I had a major leak in my main line. I remembered my late husband telling me if I need plumbing help to call Ti Sutherland from Sutherland Plumbing. So I did!

Ti was out within a day, explained everything to me, gave me two options, and took the time to explain it again to my son. Sutherland Plumbing had to put a new line in and they had it finished within four hours!

Two weeks later, I had a major water issue at another home out of town and I called Ti once again. He came all the way out to look at the problem and gave me a recommendation on how to go about fixing the issue. In this day and age, it’s hard to find someone who goes out of their way to help, is straight-up, honest, kind, and with very reasonable repair costs. I will never use anyone else for any plumbing issue.

5 Stars (Google Reviews)

Kathy N - Beaverton, OR

***

March 12th 2021

Sean Anderson with Sutherland was extremely professional and patient. He did excellent work repairing our ancient, leaky faucet and other sink repairs, our sink looks better than ever! He gave options on these repairs and also made recommendations on other potential projects. We'd use again!

5 Stars (Yelp)

Eva B - San Francisco, CA & Portland, OR

***

March 11th 2021

From first contact to completion of the job, I was thrilled with the work Sutherland Plumbing did for me (water heater replacement). Great communication with me during scheduling and on the day of the install.

Courtney made arranging the appointment a simple deal. Cameron and Nathan did a great job explaining what they were going to do, and made sure I was comfortable with the operation and maintenance of the new heater. They were also very polite, great COVID protocols, and very respective of my home.

I'll definitely use them again.

5 Stars (Yelp)

Toby F - Sherwood, OR

***

March 11th 2021

Sean with Sutherland Plumbing has been my plumber for four years. I have had all of my toilets replaced, a new disposal installed and also had an additional water outlet installed on my deck. The work and service I get is consistently exceptional. They are always on time, it's easy to make an appointment, communication is really good (Sean always texts when he's on the way) and they are competent, professional and friendly.

I just had my toilet replaced by Sean and Nathan. While Nathan was working on the toilet, Sean offered to do any other tasks around the house, so that both of them were maximally useful. I had a few tasks and Sean did them without charging. I was really appreciative of this extra service, as I needed these tasks completed, but they did not really add up enough to have my handyman make a trip. I highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Michelle H - Cedar Mill, Portland, OR

***

March 11th 2021

Communication was thorough, timely and professional from start to finish. Cameron knew his stuff and was friendly and efficient. I would definitely hire them again.

5 Stars (Yelp)

Angela G - Rose City Park, Portland, OR

***

March 9th 2021

Had a refrigerator water line upgraded and the main shut-off valve replaced. Sean and Nathan did a great job. They were on-time, respectful, friendly, and professional! They worked with care, wore masks, cleaned-up after themselves, and made sure we were happy with the service before heading out. They then pointed me to a discount I didn't know about, so I could save some money on the service. Highly recommend!

5 Stars (Yelp)

Brian C - Beaverton, OR

***

March 9th 2021

I definitely recommend Sean and Sutherland Plumbing. Sean called and updated me on his timeline the day of the appointment, and then he did a great job repairing my two faucet issues.

It's nice to work with a company that communicates well and does excellent work. Fair price too.

5 Stars (Google Reviews)

Jill M - Beaverton, OR

***

March 4th 2021

Working with Sean was great! He was so detailed, tidy, and professional. We are very happy to have found Sutherland Plumbing!

5 Stars (Google Reviews)

Sommer M - Beaverton, OR

***

February 25th 2021

Sutherland Plumbing showed up on time (even early), and completed the work faster than expected. The crew was extremely friendly and courteous. After completing the work they showed us what was done and explained everything, leaving the work area cleaner than when they arrived.

5 Stars (Yelp)

Jeffrey W - Beaverton, OR

***

February 22nd 2021

I can't recommend Sutherland Plumbing highly enough. We've been using Sutherland for years. They've done everything for us: fixed a leaking greywater pipe in the crawlspace, installed a new toilet and sink, replaced a leaking hose bib, and upgraded all of the turnoff valves on the sinks, so we'd actually be able to use them in case of emergency!

We call Sutherland every single time because they are courteous, knowledgeable, and fair with their pricing. They also make sure you get the highest quality materials that won't break. I like how you can communicate with them via text before your scheduled time and how they work hard to collect any necessary information in advance of the visit, so they don't show up without the parts they need. Call Sutherland Plumbing!

5 Stars (Google Reviews)

Megan M - Beaverton, OR

***

February 18th 2021

Great company! Sean was extremely efficient and very clear about what needs to be done to fix my shower problem. Sean was on time, polite and wearing a mask, I couldn't ask for more. I will definitely use Sutherland plumbing if additional problems crop up!

5 Stars (Yelp)

Bill M - Portland, OR

***

February 11th 2021

Sutherland Plumbing installed a new main water line and a new shut-off valve for our sprinkler system. They were awesome!

5 Stars (Google Reviews)

Kelly H - Portland, OR

***

February 11th 2021

Sutherland Plumbing installed a new supply line from the street to our house. They went above & beyond and did a great job cleaning-up when done. Everyone one was very professional and polite.

5 Stars (Google Reviews)

Rian D - Portland, OR

***

February 8th 2021

Sean was on time and very professional, adhering to all COVID-19 procedures. He addressed our issue in a very timely manor, minimizing our costs. In addition to his professionalism and skill, he was very personable. I would definitely recommend Sutherland plumbing to friends and family.

5 Stars (Yelp)

Ann C - Portland, OR

***

February 8th 2021

Sean was great, showed up earlier than expected and did a good job of explaining and keeping me updated as he performed repairs and installation.

5 Stars (Yelp)

Hayley C - Happy Valley, OR

***

February 5th 2021

Awesome service and job we done! Sean was extremely knowledgeable and willing to spend time answering our questions. Will certainly recommend Sutherland on all plumbing needs.

5 Stars (Yelp)

John L - Hillsboro, OR

***

January 28th 2021

The meter reader informed us we had a leak, so we called Sutherland Plumbing. Prompt response, they got here ahead of schedule, wearing masks. Very patient with my young dog!

After eliminating some other possibilities, they concluded the leak was in the sprinkler system, so we shut it off. Sprinkler systems are not in their job area and they told us there would be no charge for their time. Next time we need someone, they get the call.

5 Stars (Yelp)

Lynda S - Hillsboro, OR

***

January 26th 2021

We had a water main break. Ti showed up the same day and got us up and running with a temporary hookup for water until we could have the main line replaced. All options were clearly presented (repair vs. replace) and all follow-up questions were answered promptly.

On the day of the repair, the team (which included the owner, Ti) was respectful and communicative. They offered to check-out our kitchen sink pressure while there and helped resolve our low water pressure. Many thanks to Ti, Courtney and the Sutherland team!

5 Stars (Yelp)

Lisa H - Southwest Portland, OR

***

January 25th 2021

Sutherland Plumbing responded promptly to my phone call, got me on the schedule quickly, called on their way and showed up at the earliest part of the estimated window. They fixed the problem in a few minutes by resetting a tripped breaker, and they didn't even charge us! Amazing, will certainly hire again!

5 Stars (Yelp)

Judy M - Southwest Portland, OR

***

January 19th 2021

Cameron from Sutherland Plumbing was so great. He arrived very promptly, wearing booties and a mask. Cam gave me full confidence that he is skilled in his profession by explaining everything in detail. He took his time and although our requests were small ones, I never felt like he was rushing.

I felt that the company's pricing was very fair, compared with two other well-rated companies found on Yelp. I'll be keeping their contact info in my phone for any future plumbing needs. Thanks so much!

5 Stars (Yelp)

Katrina W - Portland, OR

***

January 15th 2021

The guys were able to come out and fix our garbage disposal in no time. I was impressed with how quickly they diagnosed the issue, clearly explained my options and how much it would cost before beginning the repairs. They gave great recommendations and even suggested some tips on maintenance so that the issue does not creep back up again.

They also took the time to check and see if there were any other plumbing issues in the house before leaving. I was very impressed with the guys at Sutherland Plumbing and will use them again for sure.

5 Stars (Yelp)

Jordan F - Beaverton, OR

***

January 8th 2021

Really, I just want to say how fantastic the service was. Done efficiently, correctly and with friendly guys. I especially appreciate that Sean was thorough in his explanations. Very happy to recommend these folks.

5 Stars (Yelp)

Ryan L - Oregon City, OR

***

January 6th 2021

I needed to replace a tankless water heater and I was pleasantly surprised how quick the work was done. We had an original tankless water heater from 2005 and sadly it started leaking. Sutherland Plumbing came out and we determined that we needed a new water heater.

The old tank was built in to our garage wall, the new one was larger and not able to go into the wall. Sutherland did a beautiful job, making it look great and function wonderfully! I highly recommend using Sutherland Plumbing for your plumbing needs!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Cindy E - Portland, OR

***

January 5th 2021

These guys rocked it, we found our plumber! I had a second story master bathtub leaking into the garage below. They assessed and needed to do some research on the tub, because the overflow on our model is a bit odd. They promptly followed up with an estimate and we scheduled the repair.

Sutherland Plumbing showed up on time for a half day job, then they reassessed the situation and determined they could fix the issue by simply tightening the overflow cover. Amazingly, they charged me nothing. Zilch! They could have easily just done the job as scheduled and made some pretty nice coin.

I love that people are still honest and have integrity. They valued gaining a new customer for life over making some cash in the moment. If you have doubts, don't.

Hire Sutherland Plumbing!

5 Stars (Yelp)

Rick L - Portland, OR

***

December 22nd 2020

It’s never convenient to discover you have a main water leak leading to your home, but even more so during a pandemic, just days before Christmas. Sutherland Plumbing was incredibly accommodating diagnosing the problem, recommending solutions, coordinating the myriad of players involved, and then completing the work quickly and efficiently.

Their professionalism and friendliness was spot-on. From Courtney who coordinates scheduling, to Ti who fielded my long list of questions and texts, to the crew who completed the work (Ti, Cameron, and Nathan), and even to the post-work review and paperwork.

But it’s not only the quality of their work, work ethic, and how they interacted with me that makes them stand out. It’s the way they treat each other. They have such a rhythm working alongside each other, no hesitation to get in and get the job done, a sense of camaraderie and mutual respect for each other that just put me at ease during a stressful situation.

While I hope I won’t have any more plumbing emergencies, I know that I’ll call on them again for any job, big or small.

5 Stars (Google Reviews)

Paula T - Portland, OR

***

December 18th 2020

I would give Sutherland Plumbing 10 stars if I could. We had a gas water heater that was leaking badly and Sutherland took care of us in a timely fashion. Their answering service was excellent. Courtney, the receptionist at the office, was an excellent liaison/communicator between us and the crew. Ti, the owner himself, came to our house to safely de-commission the heater to minimize further water damage.

When we discovered significant water damage to our home, the company was flexible to allow us enough time to repair the water damage and still get the new heater in ASAP so we wouldn't have to go to a motel.

Sean Anderson, the plumber who did the installation, is knowledgeable and professional and meticulous in every way. All the fittings and attachments were done in a secure and aesthetically pleasing way. He answered all our questions patiently and educated us in ways to minimize future plumbing problems. Sean also went the extra mile advising and helping us with other plumbing concerns.

5 Stars (Google Reviews)

Bev W - Portland, OR

***

December 15th 2020

Sutherland Plumbing was so responsive and came out within 24 hours! In the end the bill was even less than the estimate. How often does a contractor do that? I will never call another plumber again.

5 Stars (Google Reviews)

Nathanial M - Portland, OR

***

December 3rd 2020

100% delighted with our experience with Sutherland Plumbing, from initial contact with Courtney, through performance of the work by Sean. We have found our "forever plumbing contractor" on the basis of: professionalism in terms of customer engagement, professional knowledge, and respect for our home as a worksite.

Sean wore a mask for the entire visit, which was much appreciated. Sean provided consultation on the diagnosis of two separate issues and possible solutions for each, explaining the differences, and with accurate quotes. Sean arrived on time, performed the needed work to high quality standards, and left nothing behind but a newly installed toilet, a clean worksite and an extremely happy customer.

It is clear that this is a solid and professionally operated business that cares about their customer outcomes and seems to be seeking long term customer relationships.

5 Stars (Google Reviews)

Kim F - Hillsboro, OR

***

December 2nd 2020

Super honest, responsive, and knowledgeable company. I've worked with Sutherland Plumbing on a few separate occasions and will continue to call on them whenever I need help with anything that runs through the pipes. So glad I found this crew of outstanding plumbing experts!

5 Stars (Yelp)

Benjamin G - Portland, OR

***

December 2nd 2020

Sutherland Plumbing was a pleasure to work with and were full of useful information and advice about bathroom upkeep and related items. They patiently answered questions and explained things as I peppered them with all sorts of queries. Sutherland was also incredibly understanding and accommodating with my co-op's requirements for outside vendors.

5 Stars (Google Reviews)

Janella J - Portland, OR

***

November 30th 2020

I had Sutherland Plumbing replace a water heater. They showed up on time and did excellent work. I was impressed with their professionalism, knowledge and their detailed explanation of the new system. It was apparent they take pride in their work and I will absolutely use them again in the future.

5 Stars (Yelp)

Steven L - Beaverton, OR

***

November 6th 2020

We had such a great experience using Sutherland Plumbing. Sean was on time, wore a mask the entire time and solved all three issues we were having. He was very thorough and gave easy to understand explanations. He also gave us some helpful advice if we have future issues.

5 Stars (Google Reviews)

M Notz - Beaverton, OR

***

October 30th 2020

Fantastic overall service! Cameron was the best plumber we've ever had work in our home. He identified and explained the problem, then repaired the leak we have been battling for several months. He was very knowledgeable, explained everything thoroughly, ensured I understood, was extremely professional and was very careful in our home.

He deserves an A+ for his knowledge, great communication skills, terrific work ethic and professionalism.

5 Stars (Google Reviews)

Marlis M - Portland, OR

***

October 29th 2020

Sutherland Plumbing came to redo the main waterline into my home. Everyone was professional and courteous, using their COVID protection masks during the whole job. They explained everything they were doing and gave me options of different ways to do the work. They worked hard together while having a fun time doing it.

The crew cleaned up everything very well, I couldn't tell they were here. They even edged my driveway and swept up the porch and leaves.

I hope to not need to call them again any time soon, but definitely will when the time comes. The way that the process went from the first moment to the last was certainly impressive and a pleasure. We have gotten our money's worth.

5 Stars (Yelp)

Denise D - Portland, OR

***

September 16th 2020

We found our forever plumbers! The Sutherland team was knowledgeable, timely, highly skilled and just plain nice folks to have in our house. Their COVID protocol was dialed (and we're super picky).

They gave us valuable expert guidance as we picked the disposal and water filter that were the best fit for us. Plus, they left our stainless kitchen sink shinier and cleaner than it's ever been. A+ all the way!

5 Stars (Yelp)

Julie H - Portland, OR

***

September 9th 2020

I am genuinely impressed by the work done by Cam and Nate of Sutherland Plumbing. They were entirely professional & very patient with the problems (and there WERE problems) with the replacement of our 22 year old water heater. They worked without a break until the task was done.

I enthusiastically recommend Sutherland Plumbing without hesitation. A good reputation is not an accident; it's a product of concerted effort. My wife and I are very pleased. Should any other plumbing needs arise, we know who to call.

5 Stars (Yelp)

Ed P - Tualatin, OR

***

September 7th 2020

I needed a replacement of a broken water main. A relative suggested Sutherland Plumbing who responded immediately, restored temporary water to the house and arranged permits for water main replacement. The work was done in a day and all questions were answered throughout. Ti worked as hard as his crew and explained what was happening each step of the way. We will definitely call on him for future plumbing repairs.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Patricia G - Portland, OR

***

August 20th 2020

Found my "go-to" trusted plumber.

After two appointment windows with another company fell through, I turned to Yelp and submitted a service request for a flooded water meter box. A tiny trickle down the curb had turned into a consistent pool along the neighbor's sidewalk. Courtney from Sutherland Plumbing responded within an hour and with a little luck involved, they were in the area and came by to assess the situation. They diagnosed our issue within minutes (cracked main water line to the house from the city water spigot) and Ti offered a fair price for the work required. He and his assistant then stayed for a good while longer and educated me on just what was happening - a little SW Portland House Plumbing 101. It was eye-opening and extremely helpful.

What makes Sutherland Plumbing stand out is Ti and his team's courtesy, respect and interest in educating their customers on just what's going on and why certain measures need to be taken. They're also just as vocal about suggesting what you DON'T need done, ensuring you don't spend money you don't need to.

Since this visit, I've had Sutherland come out for a couple of other issues and each time they've been thorough and helpful, all whilst being exceptionally polite, professional, down-to-earth and efficient. There's a solution for everything and Sutherland won't stop until they've helped you solve your problem.

5 Stars (Yelp)

Jeff R - Portland, OR

***

August 15th 2020

A few days ago we had a new Toto toilet installed by Cameron from Sutherland Plumbing. He did a great job with the installation. Cameron was early for our appointment, very professional, polite, patient with my questions and we could not have been more pleased with his work.

I give Cameron and Sutherland Plumbing 5 Stars on this job. It is nice to find a company and their staff who take pride and have integrity in their work. I will definitely use them again with my plumbing needs.

5 Stars (Yelp)

Clyde M - Southwest Portland, OR

***

August 14th 2020

Excellent service! Very professional and knowledgeable. They arrived the same day my main water service line broke and hooked-up a temporary line so we could have water to the house. They arrived on-time and finished early. Very friendly and competent.

It was a big job requiring a city permit & inspection, utilities location and relocation of the house ground wire by electricians. Highly recommended!

5 Stars (Yelp)

Brian C - Beaverton, OR

***

August 10th 2020

Sean checked our kitchen faucet that was stuck between spray and no-spray, determined that it needed a new head, told me how to find one and showed me how to screw it on when I got it. Then Sean worked on all my bathroom sinks, fixing the drain covers so they worked smoothly and efficiently. He cleaned up after the work and was very calm and easy to have around.

I appreciated his wearing a mask and shoe covers, too. I feel confident that this company could handle any plumbing problem honestly and competently!

5 Stars (Yelp)

April A - Portland, OR

***

August 9th 2020

I thought the drain in my upstairs shower was leaking. Sutherland Plumbing sent Sean out to look at it. Turns out, the drain was fine. The problem was a crack in the fiberglass lining of the shower floor. To his credit, Sean honestly told me I didn't need a plumber, but I needed someone to replace or fix the fiberglass. He was honest and did not do work that was unnecessary. I can't tell you how grateful I am for business people like Sean. BTW, communication with this company was seamless and professional. If I need a plumber in the future, these are the people I will call!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Deanne C - Portland, OR

***

August 6th 2020

We wouldn't think of choosing another company! Sean and Nathan provided exceptional service. This was an entire day's call and they went above and beyond. The scope of work was a water heater replacement and entire kitchen drain-pipe/waste-pipe replacement.

Near the end of the appointment, Sean asked if there were any "other" things that he could take a look at. He fixed our back door hinge that had been dragging on the threshold for longer than we can remember, he fixed our outdoor garden faucet that had water dripping, he cleaned out our bathroom faucet aerator that was pretty well clogged with rusty residue and installed a new shower arm & shower head. He answered a bunch of questions with regard to re-piping the house, drain covers and new toilet costs & recommendations.

Good luck to Nathan with his upcoming plumber's apprenticeship, he'll be a tremendous asset to the company.

Can't recommend Sutherland Plumbing enough and thanks again guys!

5 Stars (Yelp)

Georgina K - Southeast Portland, OR

***

August 5th 2020

A wonderful company to work with! I've had miserable luck just getting responses from companies when I need repair around the house. Courtney replied within an hour of my initial contact, got a quote to me very quickly and even said they could have someone out the next day.

Sean showed up promptly as scheduled. He was wearing a mask and observed physical distancing, which I really appreciate. We had a water heater replaced and he also removed and capped a unused drainpipe. I'm also grateful that he was on hand as he discovered a leak in the wall. Sean took time to explain options and how to proceed with getting the leak repaired. I will definitely be calling Sutherland Plumbing to help with that. Sutherland will be my "go-to" plumbing company from this point forward. Thank you!

5 Stars (Yelp)

Brendan M - Portland, OR

***

August 4th 2020

Ti did an incredible job listening and pinpointing my water main leak. He got us up and running with water service and provided me peace of mind while we waited to get scheduled. He promised and delivered a written bid & documentation for his recommended work.

Ti's staff followed up the morning after the work to check in on us! I cannot recommend anyone else who demonstrates care, high quality and a professional level of service. I'm keeping Ti's number and would not hesitate to recommend Ti and the Sutherland Plumbing team to anyone. Thank you!

5 Stars (Yelp)

Kim H - Portland, OR

***

August 3rd 2020

I had an urgent need to replace my water heater and Sutherland plumbing made it happen. They were out the next day and had me back in service in no time. Excellent service, fair pricing and they do what they promise.

5 Stars (Yelp)

Lynn G - Portland, OR

***

August 2nd 2020

I recently hired Sutherland Plumbing and they were truly exceptional in every aspect! Their customer care is unsurpassed, their pricing is reasonable, their products are very safe & reliable and their teamwork & commitment to best communication practices is impressive!

I wholeheartedly recommend them to anyone who wants it all. Thank you Courtney, Ti, Cameron and Nathan! Thank you, Sutherland Plumbing!

5 Stars (Google Reviews)

Scott R - Beaverton, OR

***

July 31st 2020

Our gas water heater failed unexpectedly overnight and we woke-up to cold showers and the inability to do the many household tasks that we all take for granted. We scrambled to research a reputable plumber who was willing to fit us in their busy schedule and lucky for us, we discovered Sutherland Plumbing.

From my first conversation with Courtney to my conversations with Ti we were overwhelmed by their caring and professionalism. Like I told Ti, we felt spoiled by them.

They worked very hard to fit us in, were extremely responsive and available along the way to make sure we understood our options and why some are less desirable than others. They also made sure we received competitive pricing and fantastic workmanship.

The very next day, Cameron and Nathan did the work and explained everything that was done and why. Again, we felt spoiled by their going above and beyond at all times, just like with Ti and Courtney.

During this pandemic, safety was extremely important to us and both Cameron & Nathan were exceptional at conducting a "no contact" installation. They were quick. They were careful. They made sure everything exceeded our expectations.

The receipt clearly states "10 year warranty with no fine print." That sounds just like them! If you want a truly stress-free experience the next time you have a plumbing issue, I would highly recommend Sutherland Plumbing.

We are their newest number one fans and we certainly won't be their last.

5 Stars (Yelp)

Jennifer R - Beaverton, OR

***

July 27th 2020

Sutherland Plumbing is a pleasure to work with from start to finish. Courtney is friendly and incredibly responsive, Ti and the crew are extremely knowledgeable and professional.

We had a re-pipe and tankless water heater install. Ti walked us through the whole process in detail, ensuring we were informed of any changes in the project. The entire Sutherland Plumbing team worked diligently to ensure the work was completed and that we had working plumbing before we moved into our new house.

Sutherland Plumbing are now our "go-to" plumbers. We keep trying to find additional plumbing needs so we can have them back!

5 Stars (Yelp)

Peter W - Portland, OR

***

July 23rd 2020

Great service, responding quickly in a plumbing emergency. Ti explained everything well. He could not have been more helpful, pleasant and professional.

5 Stars (Yelp)

Paul S - SW Portland, OR

***

July 20th 2020

Professional as always, Sutherland Plumbing has been my "go-to" for plumbing issues for years and I highly recommend their service!

5 Stars (Yelp)

Sean M - Portland, OR

***

July 4th 2020

I was in need of a water heater replacement and called several places only to find that my calls were not returned or the other establishments had no availability to help me. Courtney at Sutherland plumbing responded quickly and put me in contact with Ti. The communication was excellent and my issue was taken care of with great attention to detail. Ti was on time and efficient. I would gladly hire Sutherland Plumbing again.

5 Stars (Yelp)

Dustin H - Portland, OR

***

July 3rd 2020

I needed a water main leak fixed. Ti called me back right away with excellent communication and he took photos that helped me understand the problem and the options to solve it. He also contacted the irrigation company to make sure he was not going to create another problem. Ti left everything very clean and I'm very satisfied with the results.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Luis R - Portland, OR

***

June 25th 2020

Once again, great service from Sutherland Plumbing. Our water heater stopped working and needed to be replaced. I was able to text some pictures of my current model and within an hour I had a quote and was booking a time for them to come out and replace it.

They wore Personal Protective Equipment the entire time, which I know is not comfortable since I work in healthcare and have to wear it myself all day. After the work was done they took the time to explain everything they did and all of the safety features in the new system.

5 Stars (Yelp)

Shane D - Portland, OR

***

June 23rd 2020

We realized that we had some strange bubbling coming out of our main valve water box and texted Sutherland Plumbing after hours to see if we could get someone out to take a look the following day.

Outstanding communication with prompt responses and I was lucky enough that Ti was in the area and able to take a look after he finished another job.

Ti identified the problem within a few minutes, stopped the immediate leak and referred me to the appropriate professional to handle the sprinkler system which is where the leak was.

I cannot say enough how wonderful it is to know that the leak is stopped and I can completely trust that the diagnosis is correct. The peace of mind is priceless!

5 Stars (Yelp)

Michelle K - Aloha, OR

***

June 19th 2020

Super impressed with this outstanding business because:

1) COVID 19 sensitive with compliant masks, booties and gloves. Thank you!

2) On time, calm, focused work ethics (I worked from home while they were here and my 3+ hours on video calls were seamless and quiet).

3) Awesome work on a water heater, a new toilet and cutting back old plumbing pipes that extended from the wall of a former kitchen.

4) Ninjas at moving through the house with equipment needed for their work.

5) Considerate of our needs. We had cold water access within four hours and hot water access within six hours.

6) The cost was below the bid price. How cool is that!

We'll be back for more. Our summer of home improvement has just begun. Grateful we started this journey with Sutherland Plumbing. Highly recommend!

5 Stars (Yelp)

Joan F - Portland, OR

***

June 13th 2020

I hired Sutherland Plumbing to replace and relocate our water heater and then plumb a new bathroom - including sink, toilet and shower. Watching Sean and Nathan set up and start working reminded me of a surgical team preparing to operate. I felt so confident to have real professionals handling this project.

What peace of mind to know they cared to do the job right. I highly recommend Sutherland Plumbing!

5 Stars (Yelp)

Joe L - Portland, OR

***

June 11th 2020

We used Sutherland Plumbing for the second time. We had a pipe leaking behind our drywall and Cameron came out to do the repair. From the initial diagnosis of what needed to be done to the final cleanup and finish, once again the service was outstanding. Cameron was professional, patiently answered questions and ensured every aspect of the job was done right. There were no loose ends and the repairs are excellent. Cameron even checked the water flow throughout the house when he was finished.

I'm not a plumber but I can recognize professional work when I see it. Sutherland Plumbing is as good as it gets.

5 Stars (Yelp)

Philip S - San Francisco, CA & Portland, OR

***

June 8th 2020

Fantastic stress-free experience from start to finish. Sean Anderson was a pro and went above and beyond with excellent customer service and technical skills. He was patient and dealt with my 88 year-old father, who has limited English. The staff was also excellent and made coordinating from California remotely for my Dad a breeze; all went well without a hitch and no more plumbing problems!

Thank you Sean and Sutherland Plumbing! We will certainly keep you on the top of our list for any future plumbing needs.

5 Stars (Yelp)

Kristine P - San Anselmo, CA & Portland, OR

***

June 1st 2020

Efficient response and wonderful service. Definitely recommend Sutherland Plumbing to friends and people!

5 Stars (Yelp)

Layla Y - Portland, OR

***

June 1st 2020

Wow, such amazing service. Sutherland Plumbing installed a new water heater for us about three years ago. On Friday, we thought it started making a funny humming noise. We called Sutherland, they contacted us right back and continued to text with my husband about when they might be able to come out.

Ti, the owner, made time to swing by and found the problem wasn't the water heater but our doorbell malfunctioning and sending a noise through the water heater's copper tubing. He fixed it in a minute. He was literally in our home for less than five minutes. We are so thankful and continue to be fans of Sutherland Plumbing.

5 Stars (Google Reviews)

Debra F - Portland, OR

***

May 30th 2020

Plumbing repairs can be a pain. It started with what I thought could be a simple fix but ended up being a full replacement of all the pipes leading to my water main.

I feel confident I got what I paid for. The workmanship and professionalism throughout the project was great. The plumbers worked non-stop for almost 10 hours, everything was always to code and it felt like no corners were ever cut to just "finish" the job. Also, the little things like wearing masks and shoe coverings for the whole job, added to the high-level of polish in their service.

I would gladly use Sutherland Plumbing again for any of my professional plumbing needs.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Charles V - Portland, OR

***

May 21st 2020

I contacted several shops (6+) and was told over and over that my one year old industrial garbage disposal was unfix-able and would have to be replaced to the tune of hundreds of dollars. Well, fear not - Sean with Sutherland Plumbing came by and fixed it! A coin had fallen into it (who knows how?!) and he was able to get it out in less than 15 minutes!

Don't waste your time or money with anyone else, call for your appointment NOW! I will be calling y'all any time I need a plumber in the future. A+ experience and a big thank you to Sean!

5 Stars (Google Reviews)

Lindley E - Portland, OR

***

May 21st 2020

I’ve hired Sutherland Plumbing a couple of times now, and have been very impressed with the work they do. Everyone I have encountered has been very professional, easy to talk with and extremely competent. My recent experience with Sean was no exception. He was very respectful of my home and made me feel at ease in the midst of the COVID-19 pandemic. He wore gloves, a thick face mask, shoe coverings, and was careful about what he touched.

Sean listened carefully to all of my concerns and answered all of my questions thoroughly. In the process of rebuilding a toilet, he even noticed the toilet paper dispenser was loosely mounted on the wall and offered to re-mount it for no charge. When he noticed one of my traps was getting old and corroded, he replace that as well, for no additional charge. That is definitely above and beyond! I would not hesitate to hire Sutherland Plumbing again and I highly recommend them.

5 Stars (Google Reviews)

David C - Portland, OR

***

May 19th 2020

I needed my main underground water service replaced from the meter all the way to the basement and connected to our existing PEX pipes.

Cameron was very patient and took his time to explain our options during the initial visit. A couple of days later Ti, Cameron and team did an excellent job and left the site very clean after the work was completed. I recommend Sutherland Plumbing.

5 Stars (Yelp)

Leo B - Portland, OR

***

May 7th 2020

Plumbers are hit and miss. We lucked-out with Sutherland Plumbing. They didn't try to up-sell us on new piping or fittings that weren't necessary. They just came and solved the leak we were having under our kitchen sink. Definitely recommend!

5 Stars (Google Reviews)

Nancy G - Portland, OR

***

May 1st 2020

We had two unrelated plumbing issues and Sean with Sutherland Plumbing came to fix them! First of all, during this time of COVID-19, we were super impressed with the measures he was taking (mask, gloves, boot coverings and giving lots of social distance). It put me at ease when I was nervous to have someone come to the house!

The work he did was top notch, very professional, very thorough and Sean cleaned-up after the job really well. The best plumber we've ever had. Highly recommend. Thanks, Sean!

5 Stars (Google Reviews)

Amy W - Beaverton, OR

***

April 30th 2020

Sean did a fabulous job fixing our broken shower drain. To top it off, the new drain had brass parts vs. plastic. Highly recommend Sutherland for all your plumbing needs.

5 Stars (Yelp)

Joe G - West Linn, OR

***

April 23rd 2020

Sean and Nate arrived right on time this morning to completely replace our kitchen drain system. They wore protective masks and gloves the entire time from start to finish. Don't be afraid to call them to do work, they will follow all of the proper COVID procedures.

Their work looks perfect and they left the work areas very clean. I would recommend them to anyone and you can expect a very fast response when you request help!

5 Stars (Yelp)

Bruce T - Portland, OR

***

April 22nd 2020

We had a clogged bathroom sink and were anxious about having someone in to fix it during this time of social distancing. We really appreciate the measures Sean and the Sutherland Plumbing team are taking - including masks & gloves and keeping physical distance - to keep everyone safe.

And he fixed our plumbing issue efficiently, explaining the process as he went and left everything clean.

5 Stars (Yelp)

Marcie C - Portland, OR

***

April 21st 2020

Our outside spigot was leaking. Sutherland Plumbing responded to my request for service quickly with a convenient appointment. Cameron arrived on time and neatly & quickly replaced the spigot. He even did some teaching and I learned where the shut-off valve specific to that spigot is located!

Best plumber we've ever had. Will definitely use again in the future!

5 Stars (Yelp)

Diana R - Portland, OR

***

April 20th 2020

So, my water main broke. I scrambled around and found that several people in my neighborhood recommended Ti from Sutherland Plumbing. He came out almost immediately, assessed the situation and gave me a very good quote. Two days later and I have water!

Ti and his crew are the best. Very professional, minimal clutter and when they left you could not tell that I had any work done. They are now #1 on my call list for anything related to plumbing. Also very nice people - feels like I've made some new friends.

5 Stars (Yelp)

Mark M - Beaverton, OR

***

April 20th 2020

We love Sutherland Plumbing! Always so courteous, knowledgeablea and helpful. Cameron, thanks so much!

5 Stars (Yelp)

Molly M - Portland, OR

***

April 17th 2020

Ti helped save the day yet again! We've called Sutherland Plumbing on three different occasions: to replace our garbage disposal, water heater and kitchen sink & faucet (they just did this today) and they've surpassed my expectations with their level of service every single time.

Ti, Cameron and Sean are all such wonderful people. They are knowledgeable, honest, timely, clean and so respectful of your home and needs. I fully trust Ti and his team and will continue to call them for all my plumbing adventures!

5 Stars (Yelp)

Doris C - Portland, OR

***

April 16th 2020

Sutherland was very easy to contact, get a quote and get scheduled for an appointment. Cameron showed up, was extremely friendly & professional, made sure to practice social distancing and got our hose-bib replaced quickly. He then walked us through what he did.

On top of that, he noticed our gate was sticky and he went out of his way to fix it for us! Top notch service and we would use them again in a heartbeat for any issues - they clearly do great work and take care of their customers.

5 Stars (Yelp)

Marie W - Portland, OR

***

April 13th 2020

Extremely fast response and available appointment the following business day. Cameron was prompt, professional, thorough, cleaned-up and explained what was done afterwards.

I had a busted pipe replaced and a new water heater installed. Since I pressed my luck and had a 20 year old water heater, Cameron updated my house with an improved, efficient water heater, updated the piping, updated the safety of the unit and installed earthquake protection.

I was very happy with the process, the service and fair pricing. I will definitely refer Sutherland Plumbing to family and friends and use them myself again!

5 Stars (Yelp)

Beth S - Hillsboro, OR

***

April 9th 2020

I couldn't be more happy with the service that Sutherland Plumbing provided, in particular the work of Sean Anderson.

We are in the process of selling our town-home and the buyer's inspection report found a leak somewhere. Sadly, we were not able to find it on our own. But Sean spent several hours searching and testing various potential sources. He explained each step, was careful to be minimally invasive, respectful of safe social distancing (this was at the height of the COVID-19 response) and was wearing a N-99 mask the whole time.

I will be using Sutherland Plumbing for my projects moving forward. Thanks Sean!

5 Stars (Yelp)

Wes B - Portland, OR

***

April 6th 2020

I hired Sutherland Plumbing to tear-up my laundry room floor, re-pipe the drains and re-connect them to the sewer line.

They arrived on time and had the job done in one day, which included having to jack-hammer the concrete floor and re-concrete it when they were finished. I have peace of of mind knowing that they have done a good job.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

James L - Portland, OR

***

April 4th 2020

I highly recommend Sutherland Plumbing. I needed 3 shut-off valves repaired and was able to schedule a service call easily using the Yelp conversation feature. Sean, my technician was courteous and efficient. He walked me through the quote with no surprises and the quality of work was excellent.

Sean even recommended against a repair I thought I would need. Sutherland Plumbing was COVID-19 compliant, (Sean wore a mask, shoe covers and gloves the whole time). In addition, Courtney the customer service person was also awesome. I will use them again if needed. Let's support small business, people!

5 Stars (Yelp)

Will F - Portland, OR

***

April 2nd 2020

It's been great working with Sutherland Pluming. A friend of mine recommended them on Facebook so I scheduled them to come fix my shower. They were able to come earlier than what was scheduled and they're COVID-19 compliant (N-99 face mask & gloves), which was a relief. Thank you, Sutherland Plumbing!

5 Stars (Yelp)

Ian D - Portland, OR

***

March 22nd 2020

We had our old water heater go out unexpectedly after it started spouting out really hot water and then no hot water. We knew it was time for a new electric water heater, so after calling around, we decided to go with Sutherland.

They were responsive from beginning to end, with Courtney in the office answering our call and connecting us with Ti who gave us a few different options. One thing that stood out while we were deciding on who to go with was their thoroughness in asking for pictures of our current setup, instead of just throwing out a quote. They also install American made Bradford White heaters which was a plus for us.

For the actual install, Cameron and Nate did an excellent job. They were punctual (to the minute), professional in explaining the job, and thorough in their job quality (with Nate even sweeping up our back porch!). They even replaced a few old faucet heads around the house.

If you're looking for quality work (they don't cut corners), knowledgeable plumbers who will take the time to tell you what they are doing, and a team that will work quickly but not hurry, I'd highly recommend these guys.

5 Stars (Google Reviews)

Vince L - Aloha, OR

***

March 21st 2020

Working with Sutherland Plumbing was a wonderful customer service experience. Ti and his team were very professional, took time to explain the problem, recommended solutions and possible risks as the plumbing is VERY old. This upfront communication about what would be done and the costs involved was very transparent and led to no surprise outcomes. Within an hour the bathroom sink drain was running perfectly.

I am an older adult and in the high risk category for complications related to Coronavirus and when I asked Ti if they had protective equipment, he agreed that the team would wear masks while in the house.

Again, Sutherland Plumbing provided a superb in-home service and I would highly recommend them. I certainly will be calling them for any future plumbing issues.

5 Stars (Yelp)

Margaret L - San Francisco, CA & Portland, OR

***

March 18th 2020

Sutherland Plumbing installed a new main water line from the street, installed a new water heater & water pressure regulator and brought grounding up to code.

We were extremely pleased with Sutherland Plumbing. They were professional, very responsive to our calls and showed up on time. Ti and his team were a pleasure to work with. They did high-quality work, brought everything up to code and went the extra mile. The contract was clear & detailed and clean-up was thorough.

Sutherland has special equipment that allows for greater efficiency and less impact to property. They minimized the size of the holes in the concrete by using a vacuum excavator. At no extra charge, they replaced an outside faucet, emptied-out my sink trap, replaced faulty faucets aerators, repaired some concrete in my driveway, repaired a damaged waterline in the house and installed extra shut off valves.

5 Stars (Google Reviews)

Margie W - Beaverton, OR

***

March 4th 2020

Sean fixed our leaky faucet, showed us why it was leaking, provided several options and gave us advice for future problems. Excellent service! Will definitely use their services again.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Anne R - Hillsboro, OR

***

March 3rd 2020

Courteous and professional, very helpful and knowledgeable.

5 Stars (Google Reviews)

Martin T - Beaverton, OR

***

March 1st 2020

I had a great experience with Sutherland Plumbing. Sean was able to quickly diagnose and solve the problem. It turned out to be something relatively simple and his solution likely saved me hundreds of dollars. I will definitely be using Sutherland Plumbing again.

5 Stars (Google Reviews)

Matt S - Beaverton, OR

***

February 28th 2020

This company is the BEST! I had an unknown leak causing a MASSIVE water bill. It's always a bit scary to have to call a plumber with no idea where to begin finding the leak. They found it in under an hour, made a short term fix to stop the leak immediately and explained what needed to be done to permanently repair the area.

Their prices are amazing and I am so thrilled to have found a great plumbing company. Quick service, friendly and reasonably priced!

5 Stars (Yelp)

Marisol D - Portland, OR

***

February 20th 2020

I appreciated the excellent communication from Sutherland Plumbing. My plumber Sean Anderson went over my plumbing problem and offered to look at other plumbing concerns as well! He explained everything in ways I understood and offered reasonable solutions.

The work was completed by Sean and Nathan in less time than anticipated. I will definitely call them again for my next plumbing job. Thank you so much!

5 Stars (Google Reviews)

Anais C - Beaverton, OR

***

February 20th 2020

Sutherland Plumbing installed a new gas water heater and fixed a broken, frozen pipe that I had ignored for the past several years. I'm quite impressed with the quality of the water heater itself and really appreciated the professional and fast installation. It's nice to hire a contractor for this kind of work that knows exactly what they're doing!

I highly recommend Sutherland and would hire them again for any of my plumbing problems.

5 Stars (Yelp)

Gary H - Portland, OR

***

February 19th 2020

When our water heater started leaking, I called Sutherland Plumbing as they had done excellent work for us in the past. They responded right away and we had a new water heater within two days. The work was excellent and we received a returning customer discount. I highly recommend them.

5 Stars (Google Reviews)

Ann C - Beaverton, OR

***

February 18th 2020

They took care of our plumbing problems including an age-old problem that three other so-called plumbing professionals couldn't fix. Their number is in my phone in case of other problems. A+

5 Stars (Yelp)

Susan C - Washington County, OR

***

February 14th 2020

We needed to replace some very old fixtures in our shower. Sean was very knowledgeable, transparent and clear. He did fantastic work, would definitely hire again!

5 Stars (Yelp)

C H - San Francisco, CA & Portland, OR

***

February 10th 2020

I can't say enough good things about working with Sean from Sutherland Plumbing. About a year ago I did a bunch of work on a rarely-used bathroom, including having the shower valve replaced. Once that shower started to be used regularly, a leak showed up in the form of a damp spot on a lower level ceiling and an unpleasant smell! I needed to get my house ready to rent in a short period of time and contacted Sutherland Plumbing based on Yelp reviews.

Sean showed me exactly what was wrong, which is that I'd been taken advantage of by the plumbers who did the initial replacement and they did a terrible job. Sean was able to fit me into his schedule later that week to replace it, which I appreciated because of my time-frame.

Not only did he do a great job on the shower valve, but when he came to ask me a question and found me struggling to install a door, not only did he jump in to help and provide advice, he also fixed my front door so that it closes more easily, realigned the sink tap so that it shuts off properly, as well as replaced some light bulbs I couldn't reach. I mean, COME ON! Who does that? Sean, that's who. Sutherland Plumbing, please hold onto this one, because you made a customer for life!

5 Stars (Yelp)

Kate M - Portland, OR

***

January 11th 2020

Cameron was excellent, smart and paid attention to detail. Great service and thorough. He fixed poor workmanship on my hot water heater, helped me winterize my outdoor faucets and addressed minor fixes in bathrooms. Highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Noelle M - Lake Grove, OR

***

January 7th 2020

Sean did a fantastic job repairing a bathtub drain on the second floor. A true pro! He was able to complete the repair in a tight space and quickly. This was a complicated repair, where the pipe was located in the ceiling and in an area difficult to access.

If you are looking for a truly professional repair, this is who you should call. I would absolutely use Sutherland Plumbing again for our plumbing needs. Thank you!

5 Stars (Yelp)

Gregg C - Tualatin, OR

***

January 5th 2020

I don't remember how many plumbers we've used over the years, but I can say with certainty that our search for a "go-to" plumbing company is finally over. After one visit, Sutherland Plumbing has become our plumbing company of choice. Cameron, Nate and Ti diagnosed our problem, spelled out the options, were reasonably priced and stayed to complete the project.

Educating us on the pros and cons of "replace or fix," we were able to make a totally stress-free decision about our project and couldn't be happier with the result. There's no doubt that this company will stand behind their work as well. Thank you Sutherland Plumbing for your excellent customer service!

5 Stars (Yelp)

Kathy S - Tualatin, OR

***

January 3rd 2020

We learned of a possible leak between our home and the city line coming into our home. We called Sutherland Plumbing and Ti came to our home after 5:30 pm! We discussed the problem, he looked at the situation, told me what he thought needed to be done and sent me a written estimate the next day! We made a contract to have a new pipe installed and he arrived exactly at the time he said he would.

Ti brought his team of Cameron & Nathan and got to work. He called me a little over an hour later and told me he had some good news. I immediately went to my home and he discovered that I didn't need a new pipe at all! He fixed the issue which was under my home and a few other things and saved my family a ton of money.

The minute I met Ti, I knew he was a man of integrity, who cares about his clients and is always doing his very BEST! In my humble opinion Ti at Sutherland Plumbing is the BEST in the business and I highly recommend him and his tremendously professional team for any of your plumbing problems. If you need plumbing help, don't hesitate to call Ti!  You'll be thankful you did, just like me and my family!

5 Stars (Yelp)

Jeff G - Forest Grove, OR

***

December 23rd 2019

Exactly as advertised. If you're wondering how a business can possibly have so many consistently high ratings and great reviews, it's no hype with these guys - they are the real deal! I'm a ten year-plus veteran of the service industry, and Ti & Courtney provided some of the best end-to-end customer service I've ever seen or received. Responsive, communicative, honest, friendly, professional, on time and on budget.

We'd initially scheduled a water heater replacement for our newly purchased home. Ti explained all of our options clearly, no pushy up-sell, just the facts. If you have any second thoughts about their prices, know you will absolutely get what you pay for: thorough knowledge, high-quality parts and expert workmanship. Considering the amount of damage a two dollar plumbing part can cause your home, is that really where you want to go cheap?

Late in the game I found a leaky washing machine tap and they were able to squeeze-in replacing that on the same service call. While the original estimate called for cutting drywall to replace the entire valve box, Ti found he was able to re-use the existing box, saving us over 300 dollars! They could have easily changed the box anyway and charged us accordingly and we'd have been none the wiser. That kind honesty is refreshing and can win you a customer for life.

We highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Erik V - Albany, OR

***

December 10th 2019

I can't give enough praise for the wonderful team at Sutherland Plumbing. From the moment I reached out to them inquiring about a quote, Ti called me within a matter of hours and asked if he could come by and take a look at my problem. Turns out we had a leak in my water main and had to have the water shut off.

Ti made sure to walk me though all of my options and explained in detail what each process entailed. Never once did I feel like he was talking me into anything unnecessary. He even encouraged me to get bids from other companies. At no point was there any pressure to award them the bid. Before making our decision, Cameron and Ti both followed up with me a few days later to ask if I wanted a temporary water hookup to get me by. After reviewing the bids, we decided to go with Sutherland, and the fact that they were kind enough to check in on me before they were even awarded the bid, solidified our decision.

The moment I contacted Ti to let him know we wanted them to take this job on, they were at our house in a matter of hours to give me a temporary water hookup and we were scheduled within a week! They did an amazing job and were very conscious about cleaning-up after the job was done. They walked me through everything they did and made sure I was satisfied with the work before they left.

They are a local, family owned business and not once did I have any concerns about leaving them in our house alone to do the work. I appreciate their honesty, reliability, open communication and most of all, their compassion for their customers. I would HIGHLY recommend Sutherland Plumbing to anyone!

5 Stars (Yelp)

Linda S - Portland, OR

***

December 5th 2019

Great service today. I woke up to a leaking water heater and they got back to me first thing in the morning and I was back in business with a new water heater by the afternoon.

Clean, efficient and professional. Recommend highly.

5 Stars (Yelp)

C H - Portland, OR

***

December 2nd 2019

Cameron and Nate were out to do our annual service and reminded us how fabulous Sutherland Plumbing is. Once again scheduling was a breeze, service was above and beyond, and we trust in the quality of install and maintenance this team does.

Really appreciate being able to rely on the professionalism of the Sutherland team and look forward to (really) their annual visits.

5 Stars (Yelp)

Andrea T - Portland, OR

***

November 22nd 2019

We have used Sutherland Plumbing for several projects, which include: a new water heater, an access panel with new fixtures for a whirlpool tub and installation of a new toilet.

Most recently, we received a service call when we would not call anyone else. They are professional, courteous, punctual and offer thorough explanations of options & recommendations.

We have always been treated as a valued client whenever we have contacted Sutherland Plumbing. Highly recommend.

5 Stars (Google Reviews)

Carol W - Portland, OR

***

November 21st 2019

Cameron and everyone at Sutherland Plumbing were extremely helpful and professional! Cameron came out the same day when I had a pipe leak and major crawl space flood. They even set up a temporary water supply so we were not without water. They were able to fix the problem, do a full inspection in the crawl space, and left my yard cleaner than they found it!

Cameron was always accessible, answered all of my questions, and even helped me deal with insurance. Such a great company, I will definitely be using them for any future needs.

5 Stars (Yelp)

Jenna L - Hillsboro, OR

***

November 21st 2019

I had a water heater go out unexpectedly and called Sutherland Plumbing at the suggestion of a colleague. Ti called me back within a few hours and was at the house the next morning. He and his partner worked all day to get my old heater removed, the abysmal plumbing done by the previous contractor taken out & replaced and everything reinstalled & up to code, looking good.

When I went down there the next day in the daylight, I found they even cleaned all the leaves and debris off my lower deck on their own initiative. I know who to call for my next plumbing job!

5 Stars (Google Reviews)

Mickey L - Portland, OR

***

November 21st 2019

Only hire Sutherland Plumbing if you want to work with a man of integrity; someone who communicates intelligently and clearly; someone with a team who all actually care about their service to you. What a gem, highly recommend!

5 Stars (Google Reviews)

Zora S - Portland, OR

***

November 20th 2019

Sean Anderson was very helpful, thoughtful,  & courteous. He was efficient, thorough and he cleaned up after himself.  We even had some great conversations.  What more could you ask for?

5 Stars (Yelp)

Rexx T - Portland, OR

***

November 16th 2019

Ti is amazing. He is proactive, personable, extremely helpful and easy to reach. His advice is fantastic and he's very thorough. I can't say "thank you" enough for the great service. I have found a plumber for life.

5 Stars (Yelp)

Ryan M - Portland, OR

***

November 11th 2019

We contacted Sutherland Plumbing at the recommendation of one of our contractors. Ti Sutherland takes enormous pride in his work. Not only did he replace our rusting water line, but he also identified and fixed some other plumbing issues that could have caused us heartache later. He is very careful to present alternatives and list the pros and cons of each approach.

He and his team stayed late to make sure the work was done to his exacting requirements. I cannot say enough great things about Ti and his team, very grateful for their high quality work.

5 Stars (Google Reviews)

Kara M - Portland, OR

***

November 5th 2019

I had a leak coming from my ceiling just below the master bath. I was convinced it was a drain leak so I called Sutherland Plumbing. I setup the appointment through text message (which is really really nice)!

Sean kept my informed on when he was going to arrive and arrived when he said he would.  He walked me through all the things that it could be and we ultimately decided to open up the ceiling to take a look. It turns out that is was not the drain but an enclosure issue in my master shower.

Here's the take away: Scheduling was super easy, Sean was extremely professional and walked me through all of my options. I really can't ask for more in this case. When I have a plumbing issue, this will be the first company I call!

5 Stars (Yelp)

Alberto P - Portland, OR

***

October 29th 2019

I reached out to Sutherland Plumbing because of a water leak in the kitchen of one of our rental properties. Even though they were booked they found a way to make a service call the following afternoon. Communication was great and their work was perfect! Very professional.

I have complete confidence that Sutherland Plumbing will get the job done right. I have used Sutherland Plumbing for many years and they will continue to be my first choice!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Elizabeth E - Gresham, OR

***

October 22nd 2019

I’ve found the only plumbers I will ever use. I bought a house in 2015 and it was a house that had been "flipped." The company that flipped it clearly did some sketchy work.

I am a single mom and I realized that no matter how many times I tightened the pipes under the sinks, they weren’t going to stop coming undone and flooding the floors under the sinks. There was an issue in my downstairs bathroom, my kitchen sink and one of the two sinks in my master bedroom. I looked for weeks researching plumbers and had three different companies come out. But the problems I was having were a result of "you get what you pay for," so I hired Sutherland Plumbing.

When they had to re-pipe under my kitchen sink, Sean was so calm, knowledgeable, reassuring and honest. He explained why things needed to be fixed in that way and also told me about some other concerns he had. I asked him about my water heater too while they were there and he gave me TONS of information, I even took notes!

The knowledge of Sean (and others), plus the warranties the company provides on their work was a no-brainer. I have used them several times now for plumbing issues. Things like re-routing pipes, replacing my garbage disposal and replacing my water heater. As a matter of fact, just Friday I asked Sean if there was a product they would recommend to clear a slow drain and he was able to make time in the day to pop by my home to take a look at it. He cleared it in just a few minutes and didn’t charge me a cent. It’s this type of customer service that rarely exists anymore and that makes me so confident in calling on Sutherland Plumbing, they care!

Also, every time they come out they ask if there are any other things I need done around the house and last time I took them up on it. I had them replace a light-bulb since I didn’t have a ladder tall enough to reach it! These guys are definitely perfectionists. They're also very clean throughout the whole process from wearing booties and gloves, laying down mats to set equipment on and they always leave everything impeccable.

Sutherland Plumbing will have my business for life and I will refer everyone I know to them.

5 Stars (Google Reviews)

Jamie M - Portland, OR

***

October 22nd 2019

I called Sutherland Plumbing back to put in a new kitchen sink and I absolutely love it! The recommendations for the sink were spot-on to our style and the garbage disposal is super quiet. I'm so happy with the service that I've asked for estimates for replacing some bathroom sinks, too. This is such high quality.

5 Stars (Yelp)

H J - Portland, OR

***

October 18th 2019

Sean Anderson was my plumber and was a superstar. He was on time, extremely professional and answered all of my questions. I would hire Sutherland Plumbing again for all of my plumbing needs.

5 Stars (Google Reviews)

Matt J - Portland, OR

***

October 18th 2019

We had some vague, frustrating plumbing issues related to lack of maintenance in our 116 year old house and Sean came in & just HANDLED things.

He made recommendations throughout the process and explained what he thought should be done and what we could do with various budgets & time-frames. He also had some great recs for some other things we had to update as it related to the plumbing. The job was bigger than it first appeared (what plumbing job isn't!) but he stayed and finished it all, through thick & thin.

Initial contact, scheduling, communication and time-frame were all top rate. Excellent work, very kind and knowledgeable man and the most professional service experience I've ever had in my home, really!

I highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Lisa F - North Portland, OR

***

October 17th 2019

Sutherland Plumbing came out to my house yesterday to replace two toilets and a bathroom sink & faucet. They are the most professional and hard-working folks I have met in a long time. They are on-time, fast and clean up properly. I recommend them highly and will use them again.

Recommended (Facebook Reviews)

Sandra S - Portland, OR

***

October 11th 2019

Job was to replace the grey water-line piping in the crawlspace that had broken, flooding the area under the kitchen.

The crew of four arrived as scheduled, worked independently and completed all facets of the project in half the scheduled time. Very smooth teamwork and very capable crew. Thanks to Ti, Sean, Cameron, Nathan and Cooper (the dog).

Additional work included: replaced cracked bathroom sink, installed three new faucets and minor rebuilds on two toilets. I would hire Sutherland Plumbing the next time plumbing needs arise.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

David S - Beaverton, OR

***

October 5th 2019

Fast. Thorough. Professional. Prompt. Communicative. Quality. These all describe the service I received from these guys for my water main leak.

I called the office and Courtney got my info and said I'd get a call soon. Soon indeed, Ti called and I told him about the problem. Soon again, Cameron showed up. He listened to me completely as I described the situation and we went over things. Then he did his inspection and measurements and gave me two options to fix the leak. He went over everything that I could expect with the work, thoroughly. Before he left, he made a temporary hookup bypassing the leak, so I'd have water.

A few days later the crew arrived promptly. By noon or so they were waiting for the City inspector to come and approve the completed work. They had torn out the old plumbing, removed deep thick tree roots (that probably had a lot to do with causing the problem) and installed all the new plumbing from the street meter up to the house.

Oh, they also cleaned out a clog, repaired my drain pipe and fixed a toilet-flush issue to boot. Before they left, they made sure everything was pristine.

Bottom line: No one likes needing a big repair, but you may as well get it done right and that's how these guys work.

5 Stars (Yelp)

Richard C - Beaverton, OR

***

October 3rd 2019

I've hired Sutherland Plumbing twice now and they're just great. Not only are they professional and fix the problems, but from the first call to the office, to job completed, they've acted like I was the most important job they had.

They're good, they're very pleasant, they clean up after themselves really well and even have company booties to wear in your house.

They'll also fix quick, miscellaneous, plumbing issues elsewhere, leaving your home in perfect plumbing order. Hire them.

5 Stars (Google Reviews)

Lauren U - Portland, OR

***

September 30th 2019

Sean came out to inspect our jetted tub that was not working. Turned out to not be a plumbing issue but he was kind enough to walk me through the next steps. For this act of kindness you have a customer for life. Thank you!

5 Stars (Yelp)

Aaron K - Happy Valley, OR

***

September 26th 2019

Best plumbing service I've had. With a 30 year-old home, you need to stop with temporary patches and fixes. I bit the bullet and did some complete overhauls. The process and costs were carefully and fully explained.

Want a clogged toilet unplugged? That's one thing. But if you need major work done, call a Master Plumber at Sutherland Plumbing.

5 Stars (Yelp)

Renate L - Beaverton, OR

***

September 25th 2019

Don’t hesitate one bit to contact Sutherland Plumbing! I felt very lucky to have the whole team here for some major work and I felt completely at ease.

These guys do amazing work using best practice standards, always going above and beyond expectations! Sean even took time to fix a pesky under sink shelf that wouldn’t slide and Cameron is so great at explaining how things should be functioning. Also, they are conscientious about your property.

Recommended (Facebook Reviews)

Beth T - Portland, OR

***

September 5th 2019

I developed a leak in my water line late Friday. It was not an emergency since I could work around it. Ti Sutherland called me Sunday evening to say that Cameron could be there Monday morning to look at it.

By mid morning Cameron had found the problem, explained why it had happened in the first place (faulty connection of my sprinkler system to the water line) and fixed the issue.

I thought Cameron was knowledgeable and took a lot of pride in his work. I would not hesitate to call Sutherland Plumbing again for future plumbing needs. It's great to do business with a company which seems to have its act together.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

David H - Portland, OR

***

August 27th 2019

I am so impressed by this company! I called with what I thought was an emergency. Courtney quickly texted me back after I left a voice message on the company phone. Within twenty minutes, Senior Plumber Ti Sutherland called me and he was at the house half an hour later.

He found the external leak issue at the meter before I arrived. Luckily for me, the leak wasn't with my meter but it was my neighbors. The meter reader saw the leak and went to the wrong house (mine) to say a plumber needed to be called to repair the line immediately.

Ti and Cameron were able to diagnose the problem quickly and put a temporary fix in place for my neighbor until they can complete the work. Great job guys!

I'll definitely be using Sutherland Plumbing in the future for plumbing needs. Kudos!

5 Stars (Yelp)

Tiffany W - Beaverton, OR

***

August 20th 2019

Ever heard the term you get what you pay for? Here is what you get:

Sean texted me 15 minutes before his arrival for the appointment at my house. He showed up right on time at 8am. He explained what he was doing said it could take up to two hours. He was done in an hour and a half. He even fixed loose hoses that were not part of the problem but could be later.

Sean was super-clean, no foot prints or messes to be cleaned up afterwards. He was very professional and unobtrusive. I would highly recommend Sutherland Plumbing.

5 Stars (Yelp)

David V - Portland, OR

***

August 15th 2019

I called Sutherland Plumbing after finding them online. I recently had a new fridge installed and the installers warned me about the water-line valve. Sean was great and talked me through everything it would take to get it fixed and he did a great job educating me.

Additionally, Sean was able to solve a mystery I've had since moving into the house eight years ago - dripping sounds after using the kitchen sink. I'm so thankful I called Sutherland instead of another plumbing company!

5 Stars (Yelp)

Janice P - Beaverton, OR

***

August 1st 2019

I cannot speak highly enough about Ti and Cameron. I had a main water line and water heater that needed replacing and they came out the same day I called to diagnose my problem - at no cost for the estimate.

After explaining all the fundamentals of what needed to be done, they were back within two days and got the job done. They went above and beyond to clean-up the landscaping near the job site as well.

I got a great vibe from both of them and would happily refer Sutherland Plumbing to anyone looking for an honest, reliable plumber. Great job guys and thanks again!

5 Stars (Google Reviews)

Jason R - Portland, OR

***

July 23rd 2019

The plumbing under my sink was literally falling apart. I called Sutherland Plumbing to get an appointment (for sooner if possible) and not more than two hours later Ti and Cameron were able to fit me in.

I had an appointment but only had an hour to spare - and in less than that time I received beautiful new custom plumbing under my sink, an idea for a brand new kitchen sink and they also re-grouted behind my sink. All of this was completed in under an hour. Amazing!

I would give them 10 stars, five doesn't seem like enough. This is not my first time calling Sutherland Plumbing and it won't be my last. I highly recommend this company!

5 Stars (Yelp)

Henry J - Portland, OR

***

July 21st 2019

I've used Sutherland Plumbing since 2014. Ti and Sean have replaced my main water supply line, a kitchen faucet & drain system and a bathroom faucet & drain system.

These guys are very nice, brilliant and tenacious. I have always received more than asked for. My latest adventure was a leak under my kitchen sink (new house) that required some re-piping. I also wanted a simple soap dispenser installed.

Sean was here the day I called, he fixed the leak but the soap dispenser wasn't simple. Structurally, there was a major issue. I was willing to give up but Sean wasn't! After a bit of contemplation, tricky maneuvering and additional time spent, the dispenser was in! It was an amazing solution and he didn't charge extra for the additional time.

Sean also inspected the plumbing in my new house and found the water pressure was way too high. He told me how to get it fixed and now my water heater doesn't leak. He also repaired the hinge on a door that wouldn't close properly. I feel so fortunate to know an excellent  plumbing company who I can call in total confidence!

5 Stars (Yelp)

Barbara W - Portland, OR

***

July 15th 2019

I hired Sutherland Plumbing to work on my kitchen sink, faucet, disposal, dishwasher and ice-maker line. The quality of the work and materials was exceptional!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

K Houle - Hillsboro, OR

***

July 4th 2019

I hired Sutherland Plumbing to replace the water main from the street to my house.

It was an enjoyable experience working with Sutherland Plumbing. Cameron Bloom came to my house the same day I contacted Angie's List. He saw the problem and explained my options for repairing it. The best part is they could fix it in two days without cutting down a street tree or trenching through my flower beds.

They handled all the permits and city inspectors and the job site was left cleaner than how they found it. I would use Sutherland Plumbing again and recommend to others.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Joanne H - Beaverton, OR

***

June 30th 2019

Cameron and Ti were great. We've had them help us out a couple of times - once to install a new water heater and then to fix a water service line. Both times they were extremely professional and helpful. They went above and beyond to fix the water line, but didn't deviate from their original quote. Cam even fixed a sprinkler we didn't realize was broken and a leaky hose bib, without charging us more.

I wouldn't think of using anyone else!

5 Stars (Yelp)

Jennifer M - Portland, OR

***

June 26th 2019

Simply amazing foundational perspective of client service and hospitality. Ti has helped me out promptly twice in the past several years and is my go to plumbing professional here in P-town!

5 Stars (Yelp)

Ryan M - Portland, OR

***

June 25th 2019

Sean explained what he had to do and why before doing any of the work. After the project was completed he tested the system and showed me how it didn't leak anymore. A lot better service than the last plumber I hired. Thank you Sean.

5 Stars (Yelp)

Sofia C - Lake Oswego, OR

***

June 23rd 2019

We received excellent service from Sutherland Plumbing. They were very accommodating in working with our particular plumbing needs and schedule. We were especially pleased with Sean Anderson, the plumber that worked with us. He is knowledgeable, professional and courteous. He respected our space and kept us informed of any issues or changes.

We will certainly contact Sutherland Plumbing again as needs arise.

5 Stars (Yelp)

Cindy U - Hillsboro, OR

***

June 18th 2019

Sutherland Plumbing returned my calls promptly. Sean Anderson arrived as planned and gave me updates to let me know exactly when he was arriving! He fixed my problem in no time. I would definitely recommend and use again. Great service, prompt and friendly!

5 Stars (Yelp)

Joelle C - Portland, OR

***

June 11th 2019

Fantastic service!  We had an issue with our kitchen sink and Sean came out to take a look. He diagnosed and fixed the problem within an hour and then took the time to help me with some questions I had about the plumbing in my house.

The next day I noticed some leaking in a bathroom and I texted Sean. He called me and explained the potential issue (water pressure) and told me what to buy at Home Depot so that I could turn-off the water and check our water pressure by myself.  He was so super helpful.

I highly recommend Sutherland Plumbing. Scheduling the appointment was easy, Sean arrived on time and was very professional & a great help. We will definitely use them again, if and when we need them!

5 Stars (Yelp)

Christine C - Portland, OR

***

June 4th 2019

Sean made a service visit to determine why my toilet wasn't filling to the line and to handle a minor problem with my other toilet. The issues were resolved and he also oiled my squeaky front door and changed a light-bulb on my ceiling fan.

Appreciate the awesome customer service. Thank you.

Direct email from customer

Mary R - West Linn, OR

***

May 29th 2019

Sutherland Plumbing re-plumbed the pipes to both my upstairs & downstairs outside water faucets.

They were excellent! They were on time, very responsive and very professional.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

LINDA MERICAN - Lake Oswego, OR

***

May 22nd 2019

Sean was fantastic at diagnosing a water heater issue we had in our Westmoreland home. He was able to appear the same day, narrow down the issue, order the part for us and then returned immediately to install it. Problem resolved in the first shot. Communications were always perfect and he was respectful & courteous within our home while effecting the diagnosis and repair work.

What's more - the entire water heater was installed by Sutherland Plumbing originally and they stood behind the warranty repair 100%. Jaw-dropping and unexpected!

I frequently am disappointed by the state of modern business and customer service in my everyday life - so much so that I'm in disbelief when I encounter the "top notch" customer treatment as I received here.

Sutherland Plumbing will get first dibs on any upgrade, repair or plumbing concern we have for the foreseeable future.

Thanks again Sean & Sutherland Plumbing!

5 Stars (Yelp)

Mike B - Playa del Rey, CA & Portland, OR

***

May 21st 2019

Sean banged out my plumbing repair quickly and better than it was before. Very professional.

5 Stars (Yelp)

Scott M - Northeast Portland, OR

***

May 17th 2019

I sent a message to Sutherland Plumbing and Ti came out the same day to review what was going on with my main water line. He was super-friendly and explained what was happening and what he would need to do to resolve the leak. He sent me a bid within an hour of finishing-up at my house and his team was able to get me scheduled for the following week.

When Ti and his team came out, they did a great job replacing the main water line. They completed the job in the scheduled time-frame. After Sutherland Plumbing finished, they cleaned the driveway, put everything back in its proper place and showed & explained all of the work they did. It was a great experience.

I’m looking forward to working with Sutherland Plumbing again in the future.

5 Stars (Google Reviews)

Kevin F - Beaverton, OR

***

May 16th 2019

Sean was great, the service was quick and we got our leaky shower fixed! Saved $25 by checking in with Yelp.

Thank you Sean!

5 Stars (Yelp)

Drew F - Beaverton, OR

***

May 9th 2019

Sutherland Plumbing just replaced my main water supply line. The old line from the meter to the house had a leak. They were able to get a crew on the job the day after I called. Their team explained my options then did a great job replacing the water main.

They also ended up replacing our 20 year old water heater, and it was all done in one day. The crew was easy to work with, very professional and did a great job cleaning-up after the job was done. I couldn't be happier with their work. I highly recommend Sutherland Plumbing.

5 Stars (Google Reviews)

Dave J - Portland, OR

***

April 28th 2019

Wonderful service! We had an issue with our downstairs bathroom, the toilet bowl would not fill. I had changed all I could myself and it still wasn't improving.

I called Sutherland Plumbing due to their great reviews on Yelp and I'm glad I did. They were able to come out next day and diagnose the issue. Turns out, there was an old, rusty nail in one of the pipes under the house! Looked like it had been there for quite some time.

Fair price. Tech was super friendly. Couldn't recommend them enough.

5 Stars (Yelp)

Tyson A - Beaverton, OR

***

April 18th 2019

Sean's first visit for what we thought was a leaking attic pipe resulted in his helping us identify that it was actually a flashing issue on our roof, not a plumbing concern, per se. He also provided a helpful estimate on a water heater we had been thinking about replacing for almost two years and he cleared a drain clog free of charge.

We decided to go forward with the water heater replacement and his second visit was with Ti Sutherland due to the somewhat complex nature of our basement configuration and ventilation options.

The work was handled on time and at the cost quoted. Very friendly folks, they went above and beyond expectations and even cleaned-up the leaves and yard debris immediately around the area they needed to run ventilation through.

A+, will use again.

5 Stars (Yelp)

John W - Portland, OR

***

April 17th 2019

Quick response providing a quote, quick accommodation, professional and courteous. Oh, and my perennially clogging toilet is a distant memory now! Recommended.

5 Stars (Yelp)

Alex K - Beaverton, OR

***

April 6th 2019

Sutherland Plumbing did an awesome job! I cant believe what they pulled out of my toilet. It flushes like a dream now!

5 Stars (Yelp)

David B - Portland, OR

***

March 31st 2019

Our tenants were worried about the toilet in our property because it was tipping back and forth. We were able to schedule easily with Sutherland Plumbing and Sean came out and fixed the toilet. He also oiled a squeaky door handle for free!

Our tenants were pleased with the service as well. Super-prompt service and easy to communicate with as an out-of-state landlord.

5 Stars (Yelp)

Michael W - Oakland, CA & Portland, OR

***

March 25th 2019

Superb service, detailed analysis of the issue, multiple solutions provided for our water main leak. Professional craftsman that take pride in their work. The highest recommendation for Ti and the team at Sutherland Plumbing. This was easily our best experience working with a contractor to-date.

5 Stars (Yelp)

Gavin L - Portland, OR

***

March 21st 2019

These folks were SO easy to communicate with, easy to work with, and didn't talk down to me or my elderly mother-in-law whatsoever. They're plumbers actually working in the 21st century!

5 Stars (Yelp)

Brit M - Portland, OR

***

March 18th 2019

I had an emergency plumbing issue Sunday night where I had to turn off the water to my house. I called Sutherland plumbing Monday morning and was told they could get someone out between 11-2. Sean Anderson arrived by 11:30 and went to work! He was great about explaining what he was doing and why. He was VERY knowledgeable.

The price for the work done was about what I expected. Sean even told me about a coupon I could use for $25 off through Yelp! I would highly recommend Sutherland Plumbing to anyone in need of a plumber.

5 Stars (Yelp)

Christina S - Hillsboro, OR

***

March 18th 2019

Great experience with Sutherland Plumbing. They were able to come the same day I called. Sean was super helpful, informative and respectful. Not only did he fix the problem but he also helped me understand things about my plumbing.

5 Stars (Yelp)

Ryan S - Portland, OR

***

March 15th 2019

Sean and Cameron were on time, courteous and did a great job replacing my water heater. They explained everything thoroughly and answered all my questions professionally.

5 Stars (Yelp)

John U - Honolulu, HI & Portland, OR

***

March 9th 2019

We needed a new water heater and pressure valve. The work done was excellent. Sutherland re-arranged their schedule to be able to service me. They got the job done well and cleaned up afterward.

I trust Ti to give me the straight answers.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Paul S - West Linn, OR

***

March 8th 2019

I have used Sutherland Plumbing a few times in the last couple of years. Just last week they came to replace and old water heater. I trust Ti Sutherland with his advice on what needs to be done. I count on them and they deliver. They reorganized their schedule to fit me in a very timely manner.

Ti and his team did great work and got me hot water again in a day. They were cordial, took care of my house and cleaned it up before they left. I would highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Paul S - West Linn, OR

***

March 7th 2019

We highly recommend Sutherland Plumbing. Sean and Cameron were punctual, very professional and knowledgeable about the job requirements. They fixed our leaking shower in record time, kept us informed every step of the way and went above and beyond with excellent service. Do not hesitate to call when you have any plumbing issues to be addressed.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Robert N - Hillsboro, OR

***

March 2nd 2019

Sean came out to help us with a major kitchen sink leak. He had helped us out previously with another big sink issue, which was repaired quickly & efficiently.

We were concerned that the 70 year old sink required replacement, but after some troubleshooting, it was determined that it was only a matter of replacing the faucet. We said that we were able to do the job ourselves and Sean let us know that he'd be happy to offer any guidance should we need it, free of charge. Additionally, he didn't charge us to come out!

Sean was prompt and professional both times, we highly recommend him and Sutherland Plumbing.

5 Stars (Yelp)

Carlisle C - Alameda, CA & Portland, OR

***

February 28th 2019

Excellent service! I was able to schedule the appointment via the Yelp app with a prompt response. I worked with Sean Anderson and he called me before our scheduled service window to let me know his ETA.

After assessing my plumbing issue, he provided his professional advice on how to proceed by giving several options. I will definitely work with Sutherland Plumbing again and highly recommend them to anyone who is looking for a reliable and trustworthy plumber.

5 Stars (Yelp)

Joe H - Tualatin, OR

***

February 26th 2019

After Ti Sutherland helped us out over the phone with a previous water heater issue and saved us lots of money, we knew he was the first choice when we needed a new water heater. Sutherland Plumbing was super responsive, communicated well, showed up on time and went above and beyond on the actual job. Would recommend without reservation!

5 Stars (Yelp)

Nicky E - NE Portland, OR

***

February 26th 2019

I needed a pipe replacement quickly. Sutherland Plumbing had good communication and were available on last minutes' notice.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Kelli K - Lake Oswego, OR

***

February 26th 2019

Our 20 year old water heater was leaking and needed to be replaced. I appreciated the quote received from Sutherland Plumbing. It was very cleanly written and detailed. Sutherland's quote helped us decide to go with them.

Ti and Cameron arrived early and worked longer than expected without additional charges. THOROUGH, extra measures were taken during the installation and small issues were discovered and corrected. The service was excellent. We have a fresh, new, huge water heater that is made in the USA and I've never thought a water heater could be attractive but this one is!

We also received a $25 online discount that I didn't know we were entitled to!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Angela R - Portland, OR

***

February 21st 2019

I would strongly recommend Sutherland Plumbing. Plumber Sean Anderson has been to my rental house twice in the past two years. He's come during the time window when he said he would come and communicated swiftly via text, phone and email to explain the problem and give bids for fixing it.

For this most recent service call, he fixed a clogged shower head free of charge when a previous handyman had recommended an unnecessary expensive procedure to fix the plumbing. Sean also pointed out and sent me pictures of other potential concerns.

5 Stars (Yelp)

Ariana C - Kirksville, MO & Portland, OR

***

February 20th 2019

Excellent service and communication! After a freeze, my outdoor hose-bib broke and was leaking. I called Sutherland Plumbing and left a message. I got a text back the same day (mind you, they were busy after the freeze!) to arrange an appointment window for the next day. My plumber Sean, communicated his arrival time in advance and was very polite, knowledgeable and helpful.

The quality work and such well coordinated communication from the office and the field was a pleasure, it was a great customer service experience and I will use Sutherland Plumbing again.

5 Stars (Yelp)

Dena S - North Bend & Portland OR

***

February 18th 2019

I can't recommend Sutherland Plumbing enough! Sean was punctual and got things done in a professional and timely manner. He was very polite and helpful throughout. Definitely our plumbing "go-to" now!

5 Stars (Yelp)

Heather K - Indianola, IA & Portland, OR

***

February 18th 2019

Sean Anderson from Sutherland Plumbing was great. I've had HUGE issues finding a good, on-time, reliable, conscientious plumber in Portland. I've tried 4 or 5. Sean was very clear and explained everything to me - in fact, even resolved confusions on what all of the previous plumbers had and had not actually done. The work was done well and on time. Thank you!

5 Stars (Yelp)

Betty L - Los Angeles, CA & Portland, OR

***

February 16th 2019

Ti runs his business like a true professional. Quality, honesty, fairness and a handshake. He is very knowledgeable, not pushy on sales and would rather build long-term relationships with his customers.

Ti installed a tank-less water heater in our home in the Cooper Mountain area and his craftsmanship and attention to detail were remarkable.

We need more honest and quality people like Ti Sutherland in this world. We are his customer for life!

“Recommended” (Nextdoor.com)

Ross B – Aloha, OR

***

February 15th 2019

I needed a water heater temporarily relocated for another project and then a new one installed in the original place after completion of the other project.

Ti was a pleasure to work with. He's very professional and takes pride in his work and it really shows. I will definitely call him again if I have a future need!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Michael C - Beaverton, OR

***

February 11th 2019

What a team! Premium service and a wonderful crew that cares about what they do and how they do it, definitely a five star company! Sean & Cameron did a fantastic job installing a water heater and making sure everything was in working condition. If I ever need plumbing work again, I know who to call. Ti Sutherland runs a 5 star company.

5 Stars (Yelp)

Tim W - Pacifica, CA

***

February 8th 2019

We've used Sutherland Plumbing twice now for both large and small jobs. I highly recommend them. Sean has been our contact for both jobs and I find him to be honest, punctual, professional, very thorough and friendly. Don't hesitate to give them a call if you're having plumbing issues.

Thanks Sutherland Plumbing!

5 Stars (Yelp)

Eliza A - Portland, OR

***

February 7th 2019

Great job done by a friendly, informative and respectful plumber. We had a clogged bathroom sink drain that needed replacing after our amateur attempts to unclog it wound-up cracking the pipe and causing a leak! Sean communicated in advance about his arrival and arrived on time, wore protective shoe covers and was very respectful in our home. He gave detailed explanations of the work to be done, patiently answered all questions, solved our problems and got us back in working order.

Sean also offered to fix our squeaky front door free of charge, provided unsolicited advice on how to maintain our aging pipes & avoid future expenses and taught me a lot about our water heater, probably helping us avoid future catastrophes.

I totally recommend this company and will be using them again in the future.

5 Stars (Yelp)

Mae L - Portland, OR

***

February 6th 2019

My husband and I just bought a new home and have had to make quite a few repairs & fixes involving a lot of companies. By far Sutherland Plumbing has been our BEST experience! From the moment I called to make the appointment to the end of our leaky-pipe fix it was nothing short of TOTAL professionalism! We were SO impressed with Sutherland Plumbing and especially Sean Anderson! He actually texted me the night before giving me his approximate ETA in the morning. Then the next morning he texted giving me a more solid ETA. How nice to know instead of sitting around for a 2-4 hour window!

Sean was also very knowledgeable and courteous when explaining what our leaky-pipe situation was all about. I especially appreciated the fact that he spoke & looked at both my husband and me when explaining the details and he also explained them in layman's terms!

We will definitely use Sutherland Plumbing again and ask for Sean. What a great experience, thank you!

5 Stars (Yelp)

Shelly L - Wilsonville, OR

***

January 22nd 2019

Sutherland Plumbing's technicians are thorough, courteous and efficient. I had a mystery leak which a previous plumber had failed to fix. These guys paid attention to every detail and solved all of my problems.

5 Stars (Yelp)

Rachel M - Portland, OR

***

January 16th 2019

My wife noticed some water underneath the water heater that's 13 years old. We saw all the AMAZING reviews so it was a no brainer that I should set up an appointment.

Sutherland Plumbing made it effortless to schedule the service.

The team handled the water heater replacement efficiently and also noticed that the water pressure to the house was low. After consulting with me thoroughly, I had them replace the valve and we got great pressure again. Also, as a courtesy they replaced an outside garden valve!

I really appreciate the care and quality, plus an excellent water heater warranty - now you're on my speed dial! Great work guys!

5 Stars (Yelp)

Gabe K - Beaverton, OR

***

January 11th 2019

I hired Sutherland Plumbing to replace two faucets, remove some galvanized piping and re-plumb & upgrade substandard plumbing from a remodeling project.

Very professional, quality work!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Tom F - Portland, OR

***

January 10th 2019

Great service, communication, professionalism and expertise! 5 stars! Highly recommended!

5 Stars (Yelp)

Kim S - Seaside, OR

***

January 6th 2019

Sutherland Plumbing is an extraordinarily professional, competent, efficient and caring company. I experienced nothing but absolute excellence from first contact to the finished job. Ti Sutherland goes above and beyond any expectations you might have for expertise, knowledge and customer satisfaction.

Mine was a non-emergency replacement of a water heater and installation of a pressure-reducing valve. My call received a very prompt same-day response and using "FaceTime" for the initial consultation allowed a quick, convenient and accurate bid. The whole process was efficient and painless. The cost was $1000 less than another bid, thanks to following Ti’s recommendations.

Ti and his team are true plumbing professionals and I recommend them with no reservations. I can assure you that you cannot possibly go wrong choosing Sutherland Plumbing for any plumbing needs that you may have.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Dian A - Portland, OR

***

January 6th 2019

I needed some advice, having an issue with some plumbing. I had Sutherland Plumbing install a water heater two years ago, so I had their number handy. I reached the office and they sent out messages to the team in the field. I received a text message from one technician and a phone call from another. Both were very much appreciated. Their response was quick and I wouldn't hesitate to hire Sutherland Plumbing to do more work in my home.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

K Houle - Hillsboro, OR

***

January 3rd 2019

We were extremely pleased with the customer service and completed work provided by Sutherland Plumbing while installing a new water heater and pressure reduction valve. Ti and Cam were prompt, friendly, knowledgeable and the work was detail-oriented and precise. They even did our original bid via "FaceTime" to allow for quicker scheduling. I appreciated their professional recommendations and the level of explanation provided to allow us to make informed decisions. I plan on using Sutherland Plumbing for all future plumbing needs and won't hesitate to give them the highest rating!

5 Stars (Yelp)

Jonathan A - Portland, OR

***

January 2nd 2019

If you want expertise beyond the norm, Sutherland Plumbing is the company to call. If you want to be treated with respect & kindness, Sutherland Plumbing is the company for you.

I was stressed beyond reason when Ti Sutherland contacted me in response to a text I had sent to his office. He turned the whole situation around and I soon knew that I was getting the expertise & respect that I desperately needed. I had encountered something rare: a company that deals with people honestly and with the desire for long-term customers. Ti Sutherland and the two employees I met were intelligent, polite and considerate.

To emphasize my comments I will say that I have taken care of houses for the past 31 years on my own. I use reviews a lot but I have never, until now been motivated enough to step-up and write one myself.

We need people like this in our lives. Super high quality and kindness all the way!

5 Stars (Yelp)

Judith M - Portland, OR

***

December 20th 2018

We had a leak under the sink where the valve cracked behind the shut-off. Ti Sutherland came-out himself. He's very kind & honest and takes pride in his work. He explained everything and now it's fixed and I don't have to worry.

Ti will always be my plumber and Sutherland Plumbing is a great company to hire.

5 Stars (Yelp)

Nancy Z - Portland, OR

***

December 19th 2018

Very nice guy (Sean Anderson) came to inspect our shower leak. Sean took the time to explain what was wrong and the possible outcomes & types of fixes.

Sean arrived promptly, wore shoe covers to protect the carpet, was nice to our kitties and frequently checked in with me to explain what he was doing. The leak was fixed and Sean also took a look at our water heater and gave us some advice. He offered to fix any creaky or stuck hinges, doors & cabinets for free before he left.

The service was very easy to schedule. We used a text system which is nice, no need to sit on the phone. We will certainly be using Sutherland Plumbing again. Great job!

5 Stars (Yelp)

Charlotte F - Portland, OR

***

December 19th 2018

Ti and team were extremely helpful when my water heater thermostats broke. In lieu of coming to the house, Ti walked me through what I needed to fix the issue myself - saving me around $400 in potential service fees.

I highly recommend Sutherland Plumbing!

5 Stars (Yelp)

Ross G - Berkeley, CA & Portland, OR

***

December 11th 2018

I recommend Sutherland Plumbing. They were great, the appointment was set up without a problem, they showed up when they said they would and took care of our hot water heater issue quickly. The job was done well and they were courteous people all around!

5 Stars (Yelp)

Gabriel B - Hillsboro, OR

***

December 5th 2018

Sean was great! Knowledgeable, friendly, and good at explaining what was wrong and how he'd fix it.

5 Stars (Yelp)

Jeremy R - Santa Monica, CA & Portland, OR

***

November 26th 2018

I had a new faucet & garbage disposal installed and had the plumbing under the sink re-done to be the most effective and efficient.

Sean was on time and professional. I was very impressed with the quality of his work and his cleanliness after he was finished.

I'm very pleased. In this case - a high quality, professional service!

5 Stars (Yelp)

Daniel B - Portland, OR

***

November 22nd 2018

After reading the testimonials, it appears that my issue is very similar to others. I had my water-main start leaking under the concrete slab in my garage and Ti Sutherland came-out to look at it. Fortunately for me, Sutherland Plumbing had an opening in their schedule within two days and I scheduled with them for the install of a new water-main from the meter at the street.

Ti and Cameron showed up on time, worked very professionally and got me all setup by the end of the day. I am SO impressed by their work and the fact that they cleaned up some of my "less than professional" plumbing attempts from the past! They left my house looking better than when they arrived and I would recommend Sutherland Plumbing for any issues - no matter how complicated. Thank you so much!

(Customer email)

Mitch - Aloha, OR

***

November 21st 2018

Ti Sutherland has always gone above and beyond to help when we've had situations where we didn't have any hot water. In 2013, our old water heater gave-out and leaked all down through the house. Ti was there the same day and we were back up & running with a new water heater the same afternoon.

Most recently, the pilot light went out and Ti assisted me via phone at 9pm to re-light the pilot so that we would have hot water again without having to wait until the next day for a service call. HIGHEST RECOMMENDATIONS! Most appreciative of his fast and very friendly service.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Doug S - Portland, OR

***

November 21st 2018

I was incredibly happy with the care, attention and detail given to my home & plumbing with Sutherland Plumbing. I had a bathroom and kitchen faucet replaced in my 1947 home. I also needed part of the drain under the bathroom sink replaced.

Ti Sutherland offered to give me help or advice about anything else, which is incredibly valuable for me. My bathroom sink had been getting more wobbly and he was able to find and fix the problem - it needed to be secured to the wall and could have fallen at any moment! Ti also went above and beyond to recommend an environmentally-friendly drain clearing substance to make sure my kitchen sink stopped clogging and didn't cause bigger problems in the future.

Sutherland Plumbing is really professional and caring. It's a relief to find people who truly care about my home and the quality of their work. I would definitely use them again and it feels comforting to know that I can rely on them!

Thank you!

5 Stars (Yelp)

Liz K - Alphabet District, Portland, OR

***

November 12th 2018

What can I say that hasn't already said about the folks at Sutherland Plumbing? I had a main line break over the weekend and I had the city come shut-off the water. I am a single senior and rely on Yelp heavily for finding "good" service people. After looking at ratings and reviews, I called Sutherland Plumbing.  They were out the next day and set me up with temporary water service.

Yelp should have a section for "great" and Cameron and Ti from Sutherland would be at the top of the list!

They were completely professional, competent, kind and clean. They were very respectful of my property and when done - you couldn't even tell they had even been there! A big thank you to both Ti and Cameron for easing my panic and for your fine work ethic and honest dealings.

Would I recommend?  Oh yeah!

5 Stars (Yelp)

Nancy W - Oregon City, OR

***

November 4th 2018

We had a leak in the supply line from the meter to the house. We contacted Sutherland Plumbing and Ti Sutherland came out, determined where the leak was, quoted the project and scheduled the appointment.

Sutherland Plumbing showed-up right on time and did a super job. They really have their act together and are very personable and efficient. In my opinion they are the best plumbers ever and I highly recommend them!

5 Stars (Google Reviews)

Jerry F - Portland, OR

***

November 2nd 2018

Thanks Yelp for steering me to this awesome team, I truly wish I could give more than 5 stars!

We had a leak in the meter box (on the customer side of the water line), so we went to Yelp to look for plumbers. Based on Sutherland's excellent reviews, they were our first call. We left a message and then kept calling other plumbers as we were desperate to get the issue fixed. Luckily, Ti called us back before we were able to get through to anyone else. (Sutherland Plumbing will be the only company we call in the future!)

Ti was able to come out the same evening on his way home to assess the situation. After doing a thorough investigation, he sat down with us and we talked through our options to resolve the issues. The leak repair, the replacement of the waterline to the house, the installation of a new water-pressure regulator and a correction to our irrigation system that we didn't even know was an issue.

Later that night Ti sent us separate quotes for each item so we could see what each aspect would cost. Ti helped us prioritize what were "must do" fixes and what can wait. We were impressed how he did this with open feedback & insight and without judgment or pressure to take the most expensive repair. Ti and his team were honest and straightforward.

The professionalism and customer service at Sutherland Plumbing is top notch! The day before the job was to be done, Ti and Cameron were out to the house to make sure everything was good to go. On the day of the job, they were on-site early to prep outside. The work was meticulous and they truly left the areas where they worked looking better than they looked when they started.

If you're looking for an honest, hardworking plumber who puts customer satisfaction first - then look no further. Ti and the team at Sutherland Plumbing can't be beat!

5 Stars (Yelp)

D Alan C - Beaverton, OR

***

November 1st 2018

Great service. The technician was friendly and knowledgeable. The price was right and I would definitely recommend Sutherland Plumbing for your plumbing needs.

The Yelp mobile "Check-in" will get you $25 off, that's pretty sweet!

5 Stars (Yelp)

Dave S - Newport News, VA & Portland, OR

***

October 19th 2018

My experience with Sutherland Plumbing was great. Sean originally arrived to look at a slow leak in my bathtub drain. After a quick assessment he put together a bid to replace the drain and pipe in question. He also clearly explained the process and reasoning behind the bid. I was able to schedule the job fairly quickly.

Sean arrived on time and got to work right away. He finished the job early and left everything in a better state than he found it. Sean even offered his handiwork to fix the latch on my front door that has been a problem since I moved in. My door now finally latches properly. He went above and beyond my expectations! I will definitely call on Sutherland Plumbing for my future plumbing needs.

5 Stars (Yelp)

Saundra P - Portland, OR

***

October 16th 2018

If you're looking for plumbers to get the job done right and provide you with helpful plumbing information, Sutherland Plumbing are the guys to choose. Ti was extremely easy to communicate with over the phone and text and was out here re-working our plumbing, at a fair price in less than a week.

We had two toilets replaced that were driving us crazy, and the new toilets are great! They're comfortable, clean, sleek and they flush quickly & use little water. We also got a couple of new faucets and a garbage disposal.

It's incredible how one day of work from Sutherland Plumbing can improve your day-to-day life so much. Thanks again!

5 Stars (Yelp)

Cade W - Portland, OR

***

October 12th 2018

I can't recommend Ti and the crew enough! I had a water main leaking for months. It started out very small so I ignored it - not a great idea. When it started to seriously leak I called eight different plumbing companies to get bids. Two of them did not even bother to call back, one wanted $100 to stop by and bid the job and another wanted crazy money - several thousands more than any other bid!

Sutherland Plumbing was professional, had good references, responded promptly and my initial contact and future conversations inspired confidence that they would get the job done right and they did!

Sutherland arrived when they said they would, did an outstanding job in a tough environment (it is a bit rocky here) and cleaned up when they were done. You would almost never know they were here.

If you need a water main - call Sutherland Plumbing. In fact - if you need any plumbing work just call Sutherland Plumbing. You will be happy!

5 Stars (Yelp)

Dan S - Portland, OR

***

October 5th 2018 

The main water line running over 50 feet from the curb to our house ruptured, so we called Sutherland Plumbing where Ti and Cameron came out to do a complete replacement. They were extremely knowledgeable about how to make the repairs since this is something their company does all the time. They also upgraded our water heater to make it more seismic proof as well as installing a needed water-flow pressure regulator. In addition, they found small problems with our plumbing and made minor repairs and upgrades with no charge.

From start to finish they were very professional and courteous and after the job was done they were very helpful at explaining all the repairs they had done as well as answering our questions. 

We will definitely call Sutherland Plumbing again for any plumbing repairs! 

5 Stars (Yelp)

Michael R - West Linn, OR 

***

September 26th 2018 

We're very happy with our new garbage disposal. Sutherland Plumbing provided fast & courteous service and explained everything thoroughly. We will be calling Sutherland Plumbing for all our plumbing needs! 

5 Stars (Yelp)

Victoria H - West Linn, OR 

***

September 26th 2018

Ti and Cameron replaced our two water heaters with one and combined our systems. They were very clean, efficient, polite and friendly. They navigated our parking challenges with grace. We would have them back anytime! 

5 Stars (Yelp)

Tanja O - Portland, OR 

***

September 14th 2018  

Sean at Sutherland Plumbing defines the standard of excellent service. Despite encountering some unexpected difficulties in replacing our water heater - Sean was polite, professional and worked diligently to get the job done perfectly. He arrived on time, worked hard and left the work area spotless. He answered all of our questions and offered excellent advice about operation and maintenance of the heater. I highly recommend Sean and Sutherland Plumbing. We have used them for other plumbing needs and certainly will do so in the future. A+ job! 

5 Stars (Yelp)

Robert G - Lake Oswego, OR 

***

September 7th 2018 

I highly recommend Ti Sutherland and the Sutherland Plumbing team.  We had the pipe from the water main to our house break in the yard and thus were without water.  Of course this happened when our son was just one week old - so being without water was a major emergency. 

We called a few other plumbers - they all were going to see if they could make it to our house later in the week - meaning we would be without water for a minimum of 5 days.

When we called Sutherland Plumbing, Ti was the only plumber that acknowledged the tough situation we were in, he was at our house one hour later and got us up and running with temporary water right away!

For the permanent fix, I assumed it would require digging a trench through our yard and would entail a major construction project. But Ti had another solution: he used a specialized drill rig to replace the pipe without digging up our yard. The whole process took about half a day.

The entire Sutherland Plumbing team was courteous, punctual and highly qualified - true plumbing professionals!  For any future plumbing issues we will be calling Sutherland Plumbing and I recommend that you do as well. 

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Carl K - Portland, OR 

***

September 3rd 2018

We called Sutherland Plumbing to resolve a leak on the customer side of the water meter. We had an exceptionally positive experience with Ti and Cam replacing the water line from the street to our house, hooking up our irrigation system and installing a new water heater. 

Every step of the process was super easy; from emailing with my initial problem, getting text messages to coordinate Ti coming-out to make a bid, getting emails containing the bids WELL within the 30 minutes he said it would take, to scheduling the work. They were prompt and arrived exactly when they said they would, communicated what they were doing and cleaned-up exceptionally well when they were finished (they even offered to pressure wash my porch while they were here)! 

I couldn't have been happier with the quality of service, attention to detail and professionalism of Sutherland Plumbing. I will be recommending them to all of my friends for their future plumbing needs and using them for any future work I need. 

5 Stars (Yelp)

Katy H - Beaverton, OR 

***

August 31st 2018 

We hired Sutherland Plumbing to put in a new water heater for a townhouse we recently purchased. It's always hard to find contractors in a new area.  We were impressed by how professional they were in getting the information to craft a quote and scheduling the install. Amazingly, they were even a little early! Cameron explained everything he was going to do and then walked us through how all the water valves and shut-offs worked in our new townhouse. He even took the time to show us how to take the shower drains apart. 

The installation was very smooth and you could easily tell that the quality was high. The earthquake straps Cameron used were three times as wide as what was holding-up the old water heater. All in all it was an excellent experience and we'll use them again! 

5 Stars (Yelp)

Linda L - Carlton, OR 

***

August 21st 2018

We called Sutherland Plumbing to replace our kitchen faucet.  Sutherland arrived early and were in & out in 45 minutes. They were clean, efficient, polite and professional. We'll use them again!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Mitchell C - Portland, OR 

***

August 15th 2018 

Superb customer service from Sean today! He went above and beyond. He was on time, very friendly and professional, his invoice matched his estimate, and he left the area he worked in as clean or cleaner than he found it. I will definitely hire Sutherland Plumbing again if I have future plumbing needs. 

5 Stars (Yelp)

Crystal L - McMinnville, OR 

***

August 10th 2018 

I contacted Sutherland Plumbing via their website on Sunday because I'd noticed water draining continuously from our yard into the storm gutter. Ti sent me a text that evening and we arranged for a visit on Monday afternoon. He diagnosed the problem as a leak in the water line from the street to the house and recommended replacement given the age and quality of the line. Ti said he would send a quote that evening (which he did with a very detailed description of the work and pricing) and that they could schedule the work for Thursday. I approved the quote electronically, their scheduler confirmed and Ti was there with his team as planned at 8am on Thursday.

This is a long review, but I want to provide an overall sense of the exceptional quality of Sutherland Plumbing. Communication was quick and easy at every step. Quotes were detailed and options clearly spelled-out so there were no surprises. Pricing was very reasonable given the quality of the work, including a couple of extras at no charge. Landscaping in the area of the job looked as good, probably better than it did before they arrived.

The work looks professional at the curb and in the garage and there were no issues with permitting or the city plumbing inspector. We also had our kitchen faucet replaced while the team was here, with the same level of quality and attention to detail whether the job is large or small.

Based on my experience with Ti and his team, I highly recommend Sutherland Plumbing! 

5 Stars (Yelp)

Bill B - Beaverton, OR 

***

August 7th 2018 

I found a slow leak in our basement plumbing and Sean from Sutherland Plumbing came out to fix the problem. He made sure we understood the problem, how he was going to fix it and the cost involved before he progressed with the job. He kept the work site clean and was very polite. We have asked Sean & Sutherland Plumbing back for another job, which is the highest praise we can give. 

5 Stars (Yelp)

Karen G - Portland, OR 

***

August 1st 2018 

Sean came to work on an issue with my bathtub. The drain has been clogged for some time as well as my overflow drain having a leak into the downstairs. The arrival window was between 2pm and 5pm and Sean arrived right on time! He also called to let me know he was on his way about 20 minutes before arrival, which was very helpful as I was still at work.

He diagnosed the clog and showed me how to take apart my drain stopper so I could clear it out myself in the future. He also explained in-depth the issue with the overflow drain and quoted me an approximate price. 

Thank you Sean and Sutherland Plumbing for your prompt and thorough service. I recommend them to anyone and will utilize their services in the future. 

5 Stars (Yelp)

Jill M - Portland, OR 

***

July 25th 2018 

We had a leak in our main water pipe coming to the house. Ti was the only person we could get to come and look at it. Based on where it was located, the age of the pipe and the work that would need to be done to even access it, he recommended that we run a new pipe to the house. 

The price they charged for the work was very reasonable, so we decided to have it done. They were able to come out the following week. Sutherland Plumbing did a great job & completed the work in about half a day. Ti also gave me a good deal on replacing our water heater that was past the end of it's lifespan.

Sutherland Plumbing installed not only what was needed to have the work "code compliant," but they also installed additional shutoff valves to isolate parts of the system, so they'll be even easier to work on if anything ever goes wrong in the future.

When they finished the work Ti explained what & where everything was, explained what was part of "code compliance" and what they did that was "best practice" and why they did it. In the end I was much more competent on our plumbing than I was before.

Sutherland Plumbing has a 10 year unconditional parts and labor guarantee on everything they do, which is good piece of mind. They also fixed our mailbox that they had to move to run the new pipe. It is now more stable and looks way better than it did before! Also, they took a look at our shower that was taking several minutes to heat and made a quick, free adjustment to the pressure valve so that the water would flow faster and it now heats up in a fraction of the time! 

5 Stars (Yelp)

Brandon C - Portland, OR 

***

July 24th 2018 

Sean and Cameron installed a bathroom sink in our old small house yesterday and they did a great job. Thank you very much! Sutherland Pluming provided us with great service from the beginning to the end. I especially appreciated the prompt responses they provided for both scheduling and more technical pluming questions. I felt very comfortable moving forward with them. 

Our bathroom looks nice, is functioning again and I'm very happy about it! 

5 Stars (Yelp)

Sawako Y - Portland, OR 

***

July 21st 2018 

Great first experience with Sutherland Plumbing! Our upstairs shower was leaking into our kitchen cupboards and sliding door frame. With guests expected in a few weeks, we were anxious to learn what was causing the leak and have it fixed as soon as possible. 

Sean Anderson came to assess the issue and provided a clear & concise explanation as to what the cause was in addition to explaining how he would fix the problem. After the work was completed, Sean ensured the shower was no longer leaking, provided an excellent overview of the work he did and also pointed out a high water pressure situation that needs attending to.

We'll definitely have Sean come back for the additional work that needs to be done. We're very satisfied with Sutherland Plumbing and highly recommend Sean! 

5 Stars (Yelp)

Janet B - Tualatin, OR 

***

July 19th 2018 

This is the second time I've used Sutherland Plumbing and I've had a very good experience both times. More recently, I had a leak in my toilet and Sean came to fix it. He called before coming to give me an ETA. Sean arrived when he said he would and diagnosed the problem quickly. He showed me what was needed and discussed my options. I decided to install a new toilet rather than fix the old one. We discussed what would meet my needs best and the toilet was installed the same day.

Sean is professional, helpful, friendly and does an outstanding job. I highly recommend Sutherland Plumbing and will not consider using any other plumber! 

5 Stars (Yelp)

Michelle I - Portland, OR 

***

July 18th 2018 

I specifically asked for Sean from Sutherland Plumbing to come to our house for a second, unrelated plumbing leak that just arose. I was equally satisfied this time around with his knowledge, patience, insight and pressure-free approach. I whole-heartedly recommend Sutherland Plumbing and plan to call them for any issues I may have in the future. 

5 Stars (Yelp)

Benoit D - San Francisco, CA & Portland, OR 

***

July 18th 2018 

I highly recommend Sutherland Plumbing. I had a water service line break and they were on it with professional advice and explained all of my options. If you want it done right go with these guys!

5 Stars (Yelp)

Peter G - Portland, OR 

***

July 15th 2018 

I just had a whole house re-piping project performed by Sutherland Plumbing. They were professional, thorough and finished the job quickly. Upon final inspection by the local water district the inspector praised the work which gave me even more confidence in a job well done. I highly recommend Sutherland Plumbing for your large projects as well as your small plumbing needs. 

5 Stars (Yelp)

Meri R - Hillsboro, OR 

***

July 12th 2018

Excellent customer service and workmanship.  I had a broken spur line between the city main and my house the night before going out of town. 

Sutherland Plumbing was the only plumber who would look at at the issue the next day. I knew what the problem was and they confirmed it without trying to up-sell and worked with us to start the job the day we returned.

The job was done quickly, in a quality manner and the job site clean-up was meticulous. My lawn and landscaping were left in a condition almost indistinguishable from when they arrived. Their no trenching method and attention to quality (including raking up my lawn and edging it) are worth whatever additional cost you may pay over cheaper contractors. I will definitely do business with Sutherland Plumbing again. 

5 Stars (Yelp)

Brian J - Hillsboro, OR 

***

July 10th 2018

My first experience with Sutherland Plumbing was a clogged drain several years ago. I kept their fridge magnet because they did good work then and I knew I'd need a good plumbing company sometime in the future.

I couldn't be happier with Sutherland Plumbing again and specifically Cameron's work. People need to know that quality plumbing is meant to last and that's what they did. The job took longer than expected and Cameron kept working until 7 PM without a complaint.  We even saved some money by repairing the old sink with a new faucet and not replacing the entire sink!  

5 Stars (Yelp)

Eric C - Southwest Portland, OR

***

July 9th 2018 

Sutherland Plumbing sets the standard for perfection in plumbing service: friendly, polite, knowledgeable, efficient and fairly priced. They provided a detailed and understandable explanation for each of three plumbing issues; discussed alternatives; provided a written quote and then did the work in a timely manner and left no mess. Highly recommend! 

5 Stars (Yelp)

Robert G - Lake Oswego, OR

***

July 3rd 2018

We called Sutherland Plumbing to replace our water heater. Sutherland Plumbing is great! They fit us in on a cancellation since we were without hot water. The work was done efficiently. Cameron went beyond the standard service by helping us clean-up under the house where the heater had leaked. He wore booties when he came into the house and left the area clean upon completion. He showed us how to adjust the temp on the water heater. This was a professional job all the way around. 

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Jenna B - Portland, OR 

***

July 2nd 2018 

Sutherland Plumbing installed a new water line from the city line to our house. The job was done on time and on budget. All of the details were explained and the customer service was great! 

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Julie R - Portland, OR 

***

June 28th 2018 

This is the second time I've used Sutherland Plumbing. Ti and his team have exceeded expectations both times and they are fun to have around, too. They do the right thing, not just the quick fix. I highly recommend them for your plumbing needs! 

5 Stars (Yelp)

Paul S - West Linn, OR

***

June 24th 2018 

I just had several items addressed by Sutherland Plumbing, including a new water heater - which required greater effort to replace due to the size and location. They were professional, punctual, efficient and cleaned up after themselves. Sutherland Plumbing knew what they were doing and also came in under the price estimate. To be honest there's little more than you could ask for when you're dealing with a plumber.

Should the need for a plumber arise, I will certainly call them again. 

5 Stars (Yelp)

Brian K - Portland, OR 

***

June 20th 2018 

We called Sutherland Plumbing to replace some old leaking bathroom pipes and valves. Excellent! The dispatcher, Courtney, made a real effort to get us on the schedule before our vacation. The technician, Sean, was polite, neat, thorough and completed the job as quoted with no problems or surprises. He even took the time, on his own, to tighten a garage entry door knob!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Craig S - Tualatin, OR 

***

June 16th 2018 

We were very pleased with Sean from Sutherland Plumbing. He was professional, punctual and thorough. He repaired a leaking toilet very quickly, replacing all the inner workings. Thank you Sean for your excellent work! 

5 Stars (Yelp)

Jan H - Hillsboro, OR

***

June 15th 2018 

Ti, I just want to let you know that Cameron, who performed my installation yesterday did a very good job. He was polite, knowledgeable, answered all of my questions intelligently, clearly knew what he was doing and gave me full confidence that I made the right decision in choosing your company.

I will happily recommend your company to family and friends. Thank you! 

Direct email from customer

Betty G - Portland, OR 

***

June 8th 2018

Sutherland Plumbing replaced the main line to my house and also replaced my water heater. Ti is one of those guys that knows plumbing & has customer service mastered. My water pressure was down 60% from normal. He diagnosed the problems correctly and completed the work in a timely manner!

RATING: A (Due to the propprietary nature of some reviews, we may not display the source)

Brad L - Hillsboro, OR

***

June 1st 2018

Outstanding services at a great price. These guys replaced my hot water heater within a couple of hours. They also had great suggestions on dealing with other plumbing issues. On time and on budget. My go to plumber from now on!

5 Stars (Yelp)

Eddie M - San Francisco, CA & Portland, OR

***

May 21st 2018

Sean Anderson was not only thorough in his assessment of two issues we had (indoor & outdoor) but he also talked us through the options, included us in the decision making and efficiently & confidently fixed both of our plumbing issues. He was easy going and totally professional. Superb work. Superb worker!

5 Stars (Yelp)

John E - Southwest Portland, OR

***

May 11th 2018

We called Sutherland Plumbing about our water heater, garbage disposal and to re-work some piping. Sean & Cameron are awesome - quality work at a fair price!

5 Stars (Yelp)

Jamie M - Tualatin, OR

***

April 27th 2018

I needed a toilet replaced and was pleased with the work. Sean got the job done quickly and cleaned-up well afterwards. Everyone at Sutherland Plumbing was responsive and patient in answering all of my questions!

5 Stars (Yelp)

Regan F - Portland, OR

***

April 25th 2018

I would definitely recommend Sutherland Plumbing! We have a larger house and with a family of 5 that uses the hot water pretty regularly, but with two 50 gallon water tanks it didn't make sense I was running out of hot water often. The strange thing was it was in one shower most of the time and the other bathtubs & showers lasted longer.

Sutherland Plumbing came and helped to rule-out most possibilities and even tested a theory before charging us. They came and checked back 3 days later to make sure they diagnosed the problem correctly. Once they had a fairly good idea what the problem was, Sutherland Plumbing offered a plan. 

It turned out that we did not just need a new 50 gallon tank but also the previous one was intertwined incorrectly and backwards. They also fixed a part in the shower.

Honestly I haven't seen customer service like this in quite a while! Very polite, very respectful, no hard up-sale, very detailed in explanation and continuous follow-up. As a coincidence I told my mom about them and she had used them too and loved them. She had a different technician, but the same results. If you need a plumber I would recommend Sutherland Plumbing!

5 Stars (Yelp)

D E - Portland, OR

***

April 11th 2018

Sutherland Plumbing was on-time, professional and super nice. Evidently nothing was wrong with my hot water heater and they gave me a quick lesson in turning up the temp and how the heater actually works! Will definitely call them again if I need any plumbing.

5 Stars (Yelp)

Sarah W - Los Angeles, CA & Portland, OR

***

April 11th 2018

Sutherland Plumbing replaced a pressure regulating valve, worked on a water heater and installed a new toilet in my house. Ti, Sean and Cameron were very efficient, informative and professional in their work. They patiently answered all of my questions and Sean took extra time to check on a faucet that was problematic. I plan to call Sutherland Plumbing in the future for my plumbing needs.

5 Stars (Yelp)

Peggy L - Hillsboro, OR

***

March 30th 2018

Sean and Cameron did an awesome job of installing a new water heater and pressure relief valve for us today. They made sure that all the lines, seismic kit and stand were also replaced. They were on time, respectful of us and our property and they even called ahead to let us know what time they would be arriving.

We would recommend them and Sutherland Plumbing in a heartbeat! Thank you for a great job and thank you for answering all of our questions and showing us the care and maintenance of our new water heater.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Ellen C - Portland, OR

***

March 28th 2018

We had a busted water heater that was difficult to get out. Ti and his crew were up to the challenge. They were friendly, knowledgeable and absolute pros.  I'd recommend them to anyone in need of plumbing help.

5 Stars (Yelp)

Kyle M - Portland, OR

***

March 23rd 2018

Very easy to have three new toilets installed. Sutherland Plumbing took care of the ordering and it was done in no time.  We have new carpet in the house so I was a little concerned about keeping them clean and they were very respectful of our entire house.  Fair price and prompt, good customer service.

5 Stars (Yelp)

Mary C - San Jose, CA & Portland, OR

***

March 23rd 2018

It was really easy to schedule time with Sutherland Plumbing. Additionally, they were able to service my home way sooner than any other options. Sean and Cameron came out and they quickly dispatched of my issue.  They were courteous and thoughtful in their responses.

Honestly, I would have thought this was a massive plumbing institution because of how professional everything was handled.  I was impressed to learn that it is actually a small team of plumbers and staff.  I can't imagine having it go any smoother!

5 Stars (Yelp)

Rob H - Portland, OR

***

March 20th 2018

I've used Sutherland Plumbing three times over the past year. Sean has come out each time and done great work! He's very thorough, answers all of my questions and he cares about doing a good job. 

Sutherland Plumbing stands behind their work. I trust them and I don't feel pressured or that I'm paying too much or for unnecessary work. They are the first people I call when I have a plumbing issue.

5 Stars (Yelp)

T M - Santa Cruz, CA & Portland, OR

***

March 16th 2018

We had a great experience with Sean from Sutherland Plumbing today!  We discovered a leaky faucet at 10am and by 3pm Sean was in our kitchen replacing it with a new, better faucet that not only fixed the leak, it also fixed the water pressure at the sink and an issue we had with hot water taking forever to get to the kitchen.  

Sean was generous with his knowledge and talked me through how we could fix another issue, plus took the time to fix all of my squeaky cabinet doors before he left. He was prompt, professional and did a great job and though we hope to not need a plumber again soon, we'd be happy to have him back!

5 Stars (Yelp)

Carrie P - Portland, OR

***

March 15th 2018

Wow! Quality workmanship and superior customer service. Sean did a great job of inspecting my concerns then offering solutions. No high pressure sales tactics. 

Thank you for prompt service and a heads-up when you were on your way!

5 Stars (Yelp)

JB L - Kihei, HI & Portland, OR

***

March 15th 2018

Sutherland Plumbing recently replaced our main underground water line. The quote included a thorough explanation of the work to be done and provided an accurate cost. Ti was very knowledgeable, discussed the plan clearly and answered all questions respectfully.

The guys came out on time, completed the job and cleaned-up our home and yard to ideal conditions. I really appreciate Ti's professionalism, honesty and quality service.  I will definitely contact Sutherland Plumbing again for any future plumbing needs!

5 Stars (Yelp)

Lora W - Tigard, OR

***

February 26th 2018

Super-easy to set up an appointment, all done through text. Sutherland Plumbing sent John to take care of our disposal and to rework some plumbing in our laundry room. He let me know he was on his way and showed up at the time he said he would. He wore covers over his shoes the whole time he was inside, a nice touch. 

He took me step-by-step through our plumbing issues as well as walking throughout the house with me to do an informal plumbing audit. John was very patient with me when I asked him to explain anything. He finished his work in the amount of time he said it would take, showed me what he had done and then walked me through how everything would work.

John took pride in his craftsmanship, was very helpful determining what issues we might have down the road and very generous with his time. I would definitely use Sutherland Plumbing again & recommend them to friends and family. 

Thank you for the great work John, we'll see you in the future for any plumbing needs that may arise!

5 Stars (Yelp)

Andres C - NE Portland, OR

***

February 5th 2018

We had an upstairs shower leaking down through our floor. The customer service scheduler was friendly and prompt. John and Cameron came out a few days after my call and repaired the problem. They were courteous and did a great job offering details about the repair. John also offered a great referral to have our ceiling patched as well, so now everything is as good as new!

Though home improvements are never fun, this problem ended up being far less painful that I would have guessed.

5 Stars (Google Reviews)

Jess H - Portland, OR

***

February 5th 2018

If there were more than 5 stars in the rating system you’d get however many it went up to and then some!  I have absolutely no buyers remorse - I truly feel like it’s money well spent. Everyone I’ve come in contact with has been of the highest professionalism, knowledge and respect. I trust your guarantees because it’s obvious Sutherland Plumbing is in this for the long haul with care, courtesy and attention to detail. 

John and Ti listen to the customer and provide the absolute best quality installation with the best possible quality materials. The equipment and installation are all so good I actually feel a sense of profound relief that we don’t have to worry about the toilets or water heater for a long, long time! Plus, I wasn't charged a penny over the quote - even though one of the toilets needed a lot of extra work due to a poor previous installation; the kitchen faucet was more work than usual and John fixed up a slow sink with a broken plunger while putting new aerators on all of the bathroom sinks. That’s totally rock star service! 

To top it all off - John is coming back today to clear the washer hoses of debris and see why the kitchen faucet lost water pressure again. I feel like the cup of coffee I gave Ti and John the morning of the installation was just a tiny gesture!

5 Stars (Customer email)

James F - Portland, OR

***

January 18th 2018

The Sutherland team was great. Sean and his colleague came earlier than scheduled, which worked great for my wife and I. They clearly explained the multiple issues we needed fixed, and provided clear and transparent pricing before I agreed to the work. They were polite, courteous and happy to answer all of my questions! 

I also appreciated the walk-through of their work at the end of the job; Sean made sure I wasn't left wondering what was done and why it was done that way. Thanks for such a great experience, Sutherland Plumbing!

5 Stars (Yelp)

Aaron T - Portland, OR

***

January 10th 2018

Sutherland Plumbing installed a new water heater for us today (after 21 years with the old one). What a great job they did - so professional and efficient. 

They made sure I understood what was done and explained the new heater to me. They cleaned-up after themselves and were polite and didn't disturb the household. They were right on time and even gave us a small discount on the price quoted. Great service all around!

5 Stars (Yelp)

Debra F - Portland, OR

***

January 9th 2018

Recently, we had Sutherland Plumbing retrofit the sink drain in our master bath to meet code among other things we have had them do.

We love this company! We have had them work on our rental property as well as our home. They are always honest, professional, communicative and try to find the best way to address an issue.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Catherine M - Portland, OR

***

January 9th 2018

John and his crew installed a new water heater in my condo today. He seemed very knowledgeable, they were all very friendly and their work looks very professionally done. 

Also, they had an extra ten minutes so they offered to change out a couple of light bulbs for me, fixed a leaky kitchen faucet and upgraded a vent just to help and be nice human beings! Above and beyond customer service that is a lost art for most people & businesses today.

5 Stars (Yelp)

Crystal W - San Francisco, CA & Portland, OR

***

January 6th 2018 

Very satisfied with the work Sutherland Plumbing did (whole home re-plumbing of our 100+ year old house). 

They were considerate & communicative throughout the process, and the workmanship is top quality - to the degree that other contractors who've seen it have made a point of mentioning it. We highly recommend!

5 Stars (Yelp)

Dan D - Portland, OR

***

January 4th 2018  
 
I had a great experience with John from Sutherland Plumbing! I thought it would be such a hassle to get a new water heater but this company is on top of their game. Within 24 hours of my first phone call I had a new water heater on site. John made it so easy and painless that there is really no story to tell. I wish all of life's problems were this easily solved!

5 Stars (Yelp)

Megan Y - Portland, OR

***

December 29th 2017

John and Cameron came out to our new house today to work on corroded washer lines. They went above and beyond to make the repair. They were super-friendly and professional, even answering additional questions (not all plumbing!) for us along the way. We are so happy with their service and will be calling them when it's time to replace our hot water heater. Thank you so much!

5 Stars (Yelp)

Min B - Hillsboro, OR

***

December 21st 2017

I needed an old toilet replaced. Sutherland Plumbing was able to come earlier than the appointment (calling to make sure that was okay) which worked-out great. They were efficient and the job took less time than I expected (40-45 minutes). John was very knowledgeable and patient in answering all of my questions. I've had plumbing work done by Sutherland Plumbing before and have no interest in going anywhere else!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Theresa D - Aloha, OR

***

December 10th 2017

After reviewing several bids and consulting Yelp and Angie's List for reviews, we hired Sutherland Plumbing to complete our PRV and water heater replacement and could not be happier with that decision.

After our initial call to Sutherland Plumbing on a Saturday morning, Ti Sutherland - the owner, reached out personally that same day to check-in and schedule a time to have someone come to our home within 48 hours to take a look at our water heater and the issues we were experiencing. John and Cameron were the team that came out Monday morning.  They were able to quickly diagnose the issue, get to work on the PRV, and prepare a bid for the water heater.  

A week later they returned to do the removal of our old water heater and install the new one and I cannot say enough about their work! They are probably two of the most professional, courteous, hard-working individuals I have come across in any line of work or industry, and we will never use any other plumbing service again.

To add to our satisfaction, John asked if there was anything else in the house we needed them to take a look at, and he fixed our low pressure faucets that had not been supplying hot water in over a year and even greased the tracks of our garage door! To finish it all out, the Sutherland Plumbing owners sent us a hand-signed card thanking us for our business that arrived just a few days after completing the job.

This company not only knows what they are doing on the technical plumbing side, but they also provide next-level customer service on top of it all. You will not find a better plumbing company in the Portland metro area and we give Sutherland Plumbing our highest recommendation!

5 Stars (Yelp)

Sarah S - Portland, OR

***

December 6th 2017

We needed some repairs under our kitchen sink.  John called us on Monday and said he could come over sooner then scheduled. We said YES. He told us what the cost would be, explained what had to be done and performed the job.

What we liked was that he wore booties and cleaned up where he had worked. Also, he checked-out an issue that we had in our upstairs shower and gave us the pros & cons of doing the job at this time. Since we are going to replace the shower stall in about a year he suggested we have the work done then instead of now and it would save us labor costs. Such honesty. We would use Sutherland Plumbing again!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Mary & Michael P - Hillsboro, OR

***

December 2nd 2017

During the beginning stages of a bathroom remodel, I ran across a problem with an old, outdated flange when switching-out the toilet, so I needed a toilet flange repair in my older home.

Sutherland Plumbing was able to have someone out the next day to repair and update it. Sean was incredibly helpful and explained everything needed with the repair. In my opinion, Sean went way above and beyond what was necessary.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Christopher G - Portland, OR

***

November 22nd 2017
 
Sean was awesome. He was very professional and friendly, was clear about all of my options and each of the costs - and got our shower fixed super fast!

To top it off he fixed the squeak in our front door and brought our trash bins in, I Couldn't ask for more. We will definitely be using Sutherland Plumbing for any future plumbing needs!

5 Stars (Yelp)

Jessica & Bill W - Portland, OR

***

November 19th 2017

Hands down my best experience with a plumber for an emergency repair. I highly recommend Sutherland Plumbing!

We were moving our appliances in preparation for some kitchen remodeling in the morning. After disconnecting the hoses we noticed one of the spigots was dripping. It didn't stop, was dripping at a pretty good clip and it was clear we would need professional help. Of course it was Sunday evening when this all happened!

We started making calls to find someone to come out for emergency service and actually were recommended that we call Ti Sutherland by another company. (Which tells you a lot about how good his reputation must be.) Despite being at a family event, Ti talked us through a quick fix for the leak allowing us to turn the water back on to our house until we could schedule a proper repair. He was so patient and helpful throughout our panic, going well above all expectations.

As someone who values excellent customer service & professionalism, I will happily be recommending Sutherland Plumbing!

5 Stars (Yelp)
 
Benjamin K - Portland, OR

***

November 16th 2017

John at Sutherland Plumbing is now my new plumber! My husband called Sutherland Plumbing as well as a few other plumbers on Yelp. Sutherland Plumbing by far had the best reviews and they were the first to respond to his inquiries.

We had several things needing attending: a faucet I broke trying to repair it, a non-draining sink and a running toilet. John explained everything to me and fixed the problems efficiently. I had planned to spend the rest of my afternoon at home but Sutherland Plumbing was in and out in an hour!

The service is outstanding and very fairly priced. The 5 Star reviews say it all!

5 Stars (Yelp)

Rhandi E - Portland, OR

***

November 13th 2017

Sutherland Plumbing gets five stars for their outstanding service! John and Cameron came to fix my kitchen sink. The appointment was confirmed and I was notified that they were about to arrive through text messages. John and Cameron explained the needed repairs and the costs of those repairs. They patiently waited for me to consult my landlord and they will be sending him a digital copy of the work!

My sink is up and running perfectly. John and Cameron were friendly & courteous. They delivered stellar service and I will recommend them to everyone I know. Thanks, Sutherland Plumbing!

5 Stars (Yelp)

Faith S  - Portland, OR

***

November 7th 2017

John and Cameron came to check out an issue with my shower, which had stopped producing water. They were early and prepared to work, diagnosed the problem in 10 minutes (broken cartridge in the fixture) and had a replacement in their truck even though it was apparently a rare valve type. John was happy to answer all the questions I had, which were many. I will definitely call again!

5 Stars (Yelp)

Johnny V - Portland, OR

***

November 3rd 2017

I highly recommend Sutherland Plumbing! I noticed a water-main leak in my front yard one night, so I searched online for a plumber but it was too late to call one. I found Sutherland Plumbing through Yelp and they were the first company I messaged due to their 5 Star reviews. I messaged other plumbing companies also - just in case, but Sutherland Plumbing was the first to call that morning.

Ti Sutherland was scheduled to come to my house within 30 minutes to look at the damage and give me an estimate for the repair. He arrived at my house quickly. Ti was professional, confident and knowledgeable, and gave me a walk-through of what needed to be done. He also recommended that my water heater be replaced (which I also knew had to be done a few years ago). Ti gave me the estimate and I accepted the water-main & water heater replacement. Ti also gave me two Yelp discounts for doing both jobs, plus a discount on the water heater!

Ti, John and Cameron came back the same day to install a water-main bypass to my house from the meter; so I had water.

They came back the following week to complete both jobs and finished both jobs the same day! Sutherland Plumbing also left my house cleaner than before they started the job. They also brought their leaf blower, lawn edger and vacuum excavator to clean-up my front yard from all of the fall leaves.

Sutherland Plumbing went above & beyond what was needed. I would definitely hire them again!

5 Stars (Yelp)

Jon P - Beaverton, OR

***

October 30th 2017

Sutherland Plumbing rearranged their schedule to fit us in. John & Cameron came to our house to fix a leak and to install a water line for our ice maker. Cameron even installed an aerator free of charge to help my kitchen faucet work better. Their work area was cleaner when they left than it was when they arrived and the work they did looks great.  I will definitely call Sutherland Plumbing the next time we have plumbing issues!

5 Stars (Yelp)

Robin S - Portland, OR

***

October 28th 2017

We had a minor toilet rebuild issue and chose Sutherland Plumbing. John Benton was very professional. He arrived at the beginning of his estimated window. John quickly identified the problem and explained the repair plan clearly. The work was great quality and I was amazed by his patience & understanding. I was skeptical about choosing a plumber, so I asked a lot of questions, which John answered. This made me feel that he was a great choice. It was a smooth experience and I definitely recommend!

5 Stars (Yelp)

Nikki W - Beaverton, OR

***

October 25th 2017

The experience I had with John and Cameron at Sutherland Plumbing was awesome! John did an excellent job of clearly explaining what was going on with each of my plumbing issues. I really appreciated his honesty and the fact that he didn't try to up-sell me on anything.  Not only did he thoroughly answer all of my questions, but he also offered great advice.  The new shut-off valves John and Cameron installed work perfectly.  

It's such a relief to have finally found straight-shooting, top-notch plumbers I can trust.  I highly recommend them!

5 Stars (Yelp)

Tina C - Portland, OR

***

October 22nd 2017

John Benton from Sutherland Plumbing was outstanding. He was efficient, professional, communicated well, and left everything spotlessly clean.

John arrived at the beginning of the estimated time, put on booties, and laid down a clean cloth where he was working. He quickly diagnosed the problem with the plumbing under my kitchen sink and gave me several options for fixing it. I chose a complete rebuild, which he completed amazingly quickly - around 15 minutes. He was great at answering my questions and explaining how things work. And he told me about a $25 discount available by checking in on Yelp.

Before he left I asked him about a noise my toilet was making; he explained the cause and how much it would cost to fix it. While he was at it, he tightened up the loose toilet seat and offered to check the others in the house too, all at no charge.

Sutherland Plumbing in general was great to deal with. They replied very quickly to my inquiry on Yelp and communicated well about John's arrival time. I highly recommended Sutherland Plumbing!

5 Stars (Yelp)

Holly H - Portland, OR

***

October 11th 2017

Sutherland Plumbing's John Benton came the Tuesday after Labor Day weekend and assessed my situation which was a broken drain pipe from the sink, dishwasher & disposal.

John showed & explained the problem and what needed to be done. He gave me information via email, including the cost.

He and Cameron came the following Monday and made the needed repairs. They were neat, clean, thorough and very helpful. John also said I needed a new disposal so that was installed as well. Before they left, they asked if there was anything else they could help me with and Cameron fixed a vertical blind for me. They both were very helpful and pleasant. I would certainly use Sutherland Plumbing again!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Valerie C - Beaverton, OR

***

October 5th 2017

We had a leak under our kitchen sink and had tried fixing it ourselves in the past and it was still a problem. I decided to call the pros at Sutherland Plumbing to just gut the plumbing under there and start over from scratch!

John Benton did an awesome job! It looks so nice under the sink and everything drains so well now. I can't believe we waited so long to fix this. John went above and beyond to fix everything.  He also assured that we wouldn't have anything backing-up into the dishwasher - and if the sink ever does get clogged - there is now an easy way to access it!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Mandi P - Aloha, OR

***

October 3rd 2017

We had a great experience with Sutherland Plumbing. They were able to come out right away to diagnose our problem and come back just days later to do the work. They were responsive, respectful of our home, worked quickly & efficiently and we are very happy with the results.

We were given an accurate estimate and the work was top notch, even with some curve balls from our 100 year old home. It's clear that they really care about the work they do and about making us happy as customers. We will use Sutherland Plumbing again for future needs!

5 Stars (Yelp)

Jovanna P - Portland, OR

***

September 18th 2017

The experience with Sutherland Plumbing was ideal, from the convenience of getting an estimate all the way through to the installation of our beautiful new water heater. They were meticulous, friendly and professional. We happily rate them 5 stars!

5 Stars (Yelp)

Maria S - Portland, OR

***

September 15th 2017

Sutherland Plumbing replaced three toilets, fixed a garbage disposal, replaced a bathroom and kitchen faucet, fixed a different bathroom faucet and also did a walk-through on my house to make sure all of the other plumbing was functioning properly. They also did a couple other items at no charge which was a pleasant surprise!

Sutherland Plumbing is very professional & courteous and exceeded my expectations. I'm Lucky to have found such a great plumber!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Mary M - Aloha, OR

***

September 14th 2017

My water heater was leaking and needed to be replaced. Sutherland Plumbing did an excellent job. I liked the mission statement on their website. They provided excellent service, a ten year warranty (over the normal six year at no extra cost), higher strength earthquake strapping, an expansion tank (as a best practice), an inline temperature gauge, and new piping.

In the end, I am very glad I selected Sutherland Plumbing, and would do so again. A shout out to John and Cameron for their excellent work and professionalism!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Cendrine H - Tigard, OR

***

September 5th 2017

I called Sutherland Plumbing in a panic with a leak in our main water line. Ti came right out and let us know what it would take to fix it and was able to get the job done quickly! Ti & John were helpful, professional and incredibly good at what they do. I would recommend Sutherland Plumbing to anyone needing plumbing work done!

5 Stars (Google Reviews)

K SR - Portland, OR

***

August 16th 2017

Zero surprise why this team has five star glowing reviews: OUTSTANDING service and quality of work! We had a very complicated (to us and many others we had quotes from!) project to reconfigure sub-level plumbing and an ejector pump.

From our initial bidding request all the way through completion of the job, Ti and his team gave us the utmost confidence our investment was in very capable hands.

Beyond the scope of our original project we also had two additional unrelated plumbing issues and Ti and his team very generously took care of the issues without us having to worry. This investment was significant for us and not once along the way did we have anything other than full faith we had the right team on the job.

While I'd not wish a major plumbing issue or project on anyone, I do take pride in singing this team's praises to those seeking professionals who are committed to quality work and communication. We are beyond grateful that businesses like Sutherland Plumbing exist and are glad we found them to partner with!

5 Stars (Yelp)

Andrea T - Portland, OR

***

August 12th 2017

I had an intermittent leak under the kitchen sink. The technician, John Benton arrived on time and was able to quickly identify the problem. The angle-stop leaked when I used hot water. He had a replacement part on his truck and was able to replace it in 30 minutes or less. John has taken care of a few other plumbing problems I've had in the past. He's always prompt & friendly and asks if there's any other plumbing issues that need attention.

He noticed a problem with the door knob and dead-bolt lock on my front door and took the initiative to fix that for me! I've been satisfied with the professionalism and service of the Sutherland Plumbing technicians and highly recommend them!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Suzanne K - Hillsboro, OR

***

July 28th 2017

I woke up to my outdoor faucet running full-blast and causing some water to flood into our garage. We attempted to turn the faucet off but had no luck! We called Sutherland Plumbing. They responded quickly and came the next morning. The plumber, Sean -  was prompt, honest, and very helpful. I will definitely be using Sutherland plumbing for all my future plumbing needs!

5 Stars (Yelp)

Amanda F - Boston, MA

***

July 19th 2017

Let me paint you a picture. We just moved into our new home and the family was enjoying our second weekend exploring the area. We came home around 10pm on a Saturday to a note on the door stating our water company had turned off our water due to a gushing cracked pipe in our irrigation system.

I called several plumbers in a desperate attempt to get someone out immediately. Only two actually returned my call and neither had availability to come out until the next day. One of those plumbers was Ti Sutherland from Sutherland Plumbing. Instead of saying, 'Sorry, see you later' he texted me pictures and walked me through step by step how I could turn off my irrigation and restore water to my home.

It was clear to me from the beginning of our conversation that I wasn't just a potential revenue source and that Ti actually cared that I was in a tough spot.

I will absolutely be using Sutherland Plumbing for my future needs!

5 Stars (Yelp)

Thomas E - Capitola, CA & Portland, OR

***

July 16th 2017

Rockwood Water Utility District was replacing meters along my street at 7:30am on a Monday morning and found my main water line was leaking.

I was able to contact John at Sutherland Plumbing, who had me take a couple of pics of the leak and came out at 2pm the same day. He gave me the news, which as I had already figured meant replacement into the house. He obtained the necessary permits and returned that Friday.

The work was done quickly, thoroughly and cleanly. John moved the shut-off valve from the bottom of the crawlspace to the top, where it is readily accessible. John also arranged to have the electrician come to my house after the city inspector had some trouble locating the necessary grounding rods. It made the whole process as painless as possible. This was the second time I've had Sutherland Plumbing do work on my home and I couldn't be more happy with the results. The staff is pleasant, knowledgeable, clean and completely on-time!

5 Stars (Yelp)

Heather A - Portland, OR

***

July 13th 2017

Working with a contractor I've never worked with before always makes me a little nervous but Sutherland Plumbing was an excellent company to work with and I'm glad I called them to do my repair work! I was having water pressure issues that I thought might be caused by tree-roots constricting a flexible-PVC water main line, but Sutherland Plumbing quickly and correctly identified the problem to be a failed pressure regulator.

They had great and clear communication on quotes & dates, as well as work to be done with a nice detailed walk-through of additional issues they discovered during the initial inspection. I ended up having them replace a 17 year old hot water tank as well as an old, horrible toilet. The quality of work was excellent and I will definitely be using Sutherland Plumbing again in the future!

5 Stars (Yelp)

Jason C - Hillsboro, OR

***

July 5th 2017

I thought I needed a valve under my sink repaired as it was leaking after I adjusted the water flow. I contacted Sutherland Plumbing and received a reply via text message within an hour requesting pictures of the valve. After a brief exchange and some advice they showed me what I needed to do to stop the leak. After a quick adjustment the leak stopped and Sutherland Plumbing saved me $150 and the time required to have someone come out.

Thanks for the quick help and will happily go back to Sutherland Plumbing for larger jobs!

5 Stars (Yelp)

Mike M - Beaverton, OR

***

June 26th 2017

We've had the opportunity to have Sutherland Plumbing work on our home a number of times over the past 5 years. We live in a 70's split level with plenty of aging fixtures and places for leaks to develop. However Ti, John, Sean (and Cameron!) have always given us excellent, thoughtful advice about what's worth fixing and what should be replaced. They are exceptional in their communication and customer service, so very pleasant to work with and budget conscious. Our first experience with Sutherland Plumbing was as a 2nd opinion - We had another plumbing company wanting to charge us $5000+ to jackhammer our foundation, dig up our front yard and replace a pipe to the house because they claimed to have diagnosed a leak.

Sutherland came to our house, checked things out, pinpointed the problem as a minor sprinkler system leak and saved us an enormous amount of money. Highly recommend! These guys are fair, honest and outstanding plumbers!

5 Stars (Yelp)

Facebook Review

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Michelle & Joseph K - Aloha, OR

***

June 24th 2017

Sutherland Plumbing was wonderful! Sean and Cameron assisted me with a installing a new disposal, a new faucet and fixing a leak in my Portland home. They are very professional, prompt, responsive to calls & emails and they did a really great job. They are perfectionists.

They are also really personable, informative and just plain pleasant to work with! Sean reduced my bill without being asked because the job took about an hour less than he anticipated. I highly recommend them and will use them for any future plumbing problems!

5 Stars (Yelp)

Michelle I - San Francisco, CA

***

June 23rd 2017

I own a local landscaping company so I hire Sutherland Plumbing from time to time to do plumbing work for irrigation system tap-ins. They are always on time, punctual and really know what they are doing! Thanks guys!

5 Stars (Yelp)

Daniel D - Portland, OR

***

June 20th 2017
 
I called Sutherland Plumbing to replace a leaking water heater that had given me problems throughout the nine years that I had it. Sutherland Plumbing gave me a quote that was straightforward and transparent. Their estimate was detailed and listed all of the parts & labor that was included.

Sutherland Plumbing did the job right and they did it in a timely manner. Most of all, I was satisfied with their work ethic and high quality installation. I'm the kind of person that will pay for good customer service, quality work and a quality product. Sutherland Plumbing was professional and they even took the time to show me how to operate the heater and answer my questions. I am super pleased with my choice in using Sutherland Plumbing and I would definitely call them again. They are worth every penny for the assurance they provide.

5 Stars (Yelp)

Kreanna R - North Plains, OR

***

June 20th 2017

John and Cameron are AWESOME. They showed-up first thing in the morning, figured out the problem with our leaky shower, fixed it within the hour and then also replaced a shower-head and checked out our water heater for no additional charge!  Super polite guys with an incredible work ethic.

Use Sutherland Plumbing! You won't regret it.

5 Stars (Yelp)

Amanda S - NE Portland, OR

***

June 7th 2017

I need more stars! Since I don't have more, let me just say Sutherland Plumbing is SPECTACULAR! I have the utmost respect for John and the service he provided. He took time between jobs - on the same day that I called - to come and check out an odor that was coming from the upstairs bathroom. John was thorough, professional and kind. 

After the inspection I asked about installing a new bathroom sink & faucet and could he possibly do it this week, as I'm on vacation. John managed to rearrange his schedule and he and Cameron came a couple of days later! They were both amazing, prompt and did a great job. (Oh yes - and kind as could be with my shy dog!)

I've dealt with companies in the past that were far from thorough and lacked the compassion & professionalism that I was shown.  I am so very thankful to have found such a stellar company to deal with and I would shout it from the rooftops! I couldn't be happier and will definitely call Sutherland Plumbing  for any future plumbing work that I might require. Thank you so very much John & Cameron, you're amazing!

5 Stars (Yelp)

Janet L - Tualatin, OR

***

May 31st 2017

Sean did a fantastic job installing a new disposal along with new pipes up to code, adding a soap dispenser and getting our dishwasher to work again.  He explained everything to us and even helped us remove stuck drain screens in our showers! Sean is super friendly and knows his stuff!

5 Stars (Yelp)

K.G. - Hillsboro, OR

***

May 25th 2017

This is the first review I've ever written and this company deserves it!

John and his crew were extremely professional and came over one day to check everything in the house to determine what might have caused our high water bills.

They came back a few days later to replace the upstairs and downstairs "contractor special" toilets; a lowboy, under the stairs, a water heater (including a drip pan & hose to the crawl space in case of an overflow leak) and the outdoor hose faucet with a non-freeze unit.

John explained everything thoroughly, they worked quickly, gave us discounts, used only high grade materials, covered their work shoes and left everything spotless!!! What more could you ask for? You couldn't even tell they had been here!

And, without mentioning it, John replaced one of the shower heads and even put a light source & switch in the crawl space so that we no longer have to go down there like miners with our flashlight and lantern!

When you consider that we now have low flush, one-piece "Toto" toilets, a secured and potentially flood proof Bradford-White water heater, crawl space lighting and a non-frost outdoor water outlet that will be trouble proof for many years to come, it was worth it.

If you want to use lesser quality/lower price products, they might not be the company for you. But, if you want long term, solid products put in with excellent workmanship, then Sutherland Plumbing are the ones to call.

5 Stars (Yelp)

The Kent Family - Portland, OR

***

May 13th 2017 

Value. It isn't always the lowest price. Often it's the peace of mind in knowing you received an excellent product with exceptional service at a fair cost, along with a great warranty.

I'm the maintenance coordinator of a 38 unit condo complex, so I see a lot of contractors every week. When my own hot water heater needed to be replaced, I called Sutherland Plumbing. John was quick to return my call, provided a written estimate right away and by the luck of a canceled appointment, was able to get out to me the same day (which is really helpful when you have no hot water in the house)!

John and Cameron were efficient, clean & punctual. They put plastic covers on the stairs & entryway & wore shoe covers, etc. They improved on the existing situation, explained what they did and how to operate the new unit, cleaned their work area to spotless when finished and the price came in at bid, even showing me how to save $25 on the bill. Nobody likes to have to come out of pocket for unexpected homeowner repairs but I was very satisfied with a job exceptionally well done.

Value. I found it with Sutherland Plumbing and give them my highest recommendation without hesitation! 

5 Stars (Yelp)

Charles M - Lake Oswego, OR 

***

May 11th 2017 

I live in California, but own a home where my Mother lives in Hillsboro, Oregon. We had two leaky shower heads, so I needed to have a plumber check them out for us. I used Yelp and decided to call Sutherland Plumbing. I am so glad I did! The leaking faucets were much more of an issue than we had expected. Fortunately, Sean was the technician and he did an amazing job. He explained everything to both me and my Mom via phone.

I highly recommend Sutherland Plumbing! 

5 Stars (Yelp)

Terri C - Lincoln, CA & Hillsboro, OR 

***

May 5th 2017 

Exceptional service! Called with a kitchen sink issue and Sean & Cameron fixed it quickly, while educating us throughout the process and being very kind & professional. Sutherland Plumbing has ensured themselves as my go-to plumbers! 

5 Stars (Yelp)

Brittany D - Portland, OR 

***

May 5th, 2017

I've called Sutherland plumbing twice now, once to fix to my water service main and once to fix a leaky shower faucet. Both times they have been timely, expert, efficient and polite. Best plumbers in town; look no further!

5 Stars (Yelp)

Jordan H - Hillsboro, OR

***

May 4th 2017

Our hot water heater was leaking and failing (12+ years old) so we decided it was time for a new one. I can't comment much on the price because I didn't shop around but I feel fine paying what we did because of the timeliness, professional attitude, and quality in which the work was completed! Our plumber from Sutherland Plumbing texted me when he was on his way - which was right on time and they completed the replacement of my gas water heater in just a few hours. 

The line to our outdoor water spigot was also faulty so they replaced that while they were here as well. Sutherland Plumbing explained each step to me and we went over the new setup when they finished. All around a great experience!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Katharine J - Hillsboro, OR

***

May 1st 2017 

You know when something important or expensive breaks, it's usually at two o'clock in the morning on a Sunday and no one will help you for days?  Sutherland Plumbing will help you ASAP.

I've called Sutherland Plumbing on multiple occasions. They've always been honest, forthright, realistic in their quotes and delivery of work quality. They show up when they say they will and are good at communicating. They are professional, courteous and respectful.

I know Sutherland Plumbing will fix things the right way, the first time and I trust them not to try and up-sell me on things I don't need or want. I trust them in my home and I trust them to help me when I need a plumbing expert. Every time. 

5 Stars (Yelp)

Sean J - Hillsboro, OR 

***

April 26th 2017

Believe the hype! Sutherland Plumbing communicates quickly and thoroughly before, during and after the job! Their work is conscientious and characterized by quality and value to you. The right job at the right price. They now have a customer for life!

5 Stars (Yelp)

Adam C - Portland, OR

***

April 20th 2017

It's probably a stretch to say that you could look forward to having to call a plumber, but with Sutherland Plumbing it comes close. I really enjoy working with this company. Their work is top notch and their crews are super friendly.

We've had them out to the house twice now. Once to fix a leaky hose bib and once very last minute to replace a broken water heater. They have an incredible attention for detail. It's one thing to fix things, it's another to consider aesthetics and other finishing touches that make the final project look professional. Don't hesitate to call Sutherland for all your plumbing needs. I also appreciate being able to text them during business hours.

I've posted some before and after photos of our water heater project on Yelp. We selected a GE Heat Pump water heater and we love it. It lowered our electrical bill by about $25 in the first month!

5 Stars (Yelp)

Kevin S - Portland, OR

***

April 20th 2017 

I'm very new to the area and just purchased a house. Unfortunately one of the toilets wasn't working correctly and needed to be replaced. I Googled & Yelped and found a highly rated plumbing company, Sutherland Plumbing. They were very nice, punctual and found the perfect toilet at a very fair price. Unlike a lot of plumbers I've dealt with over the years, they didn't leave any messes for me to clean up after they were done. It was like they were never there. I highly recommend Sutherland plumbing to everybody. Thank you! 

5 Stars (Yelp)

Matthew L - Salem, OR 

***

April 17th 2017 

My water heater started leaking and needed to be replaced. I Called another place and made an appointment but they never showed. I went onto Yelp and read more reviews and decided to give Sutherland Plumbing a shot. Ti was very prompt, responsive and forthright. He let me know exactly what the costs would be upfront and got the job done quickly and professionally. It was a pleasure working with Sutherland Plumbing and I wouldn't hesitate to do it again! 

5 Stars (Yelp)

Dolan H - Portland, OR 

***

April 11th 2017

Sutherland Plumbing once again came through for me when I needed a plumber I could trust. Even though they were double-booked, they were able to replace a toilet for me (even selecting, purchasing and picking-up the specialty toilet for me) all within just a few days. All other plumbers I called wouldn't even consider coming out for six weeks or more! Another job where I can say Sutherland Plumbing went above and beyond to make sure I was taken care of. 

I also have to say how much I appreciate Sutherland Plumbing's immediate response time whenever I have an issue. There's nothing more frustrating than waiting to hear back from a service provider. 

Sean Anderson did the work - request him if you can - he's polite, meticulous, tidy and knows what he's doing. He was even kind enough to explain to me how the new pressure flushing system worked and gave me helpful tips on how to best to maintain it. Sean also made sure there were no other issues that needed attending to or looked at before he left. :) THANK YOU!

I look forward to hiring them to do some more fixture change-outs on my old home again soon - as well as just love feeling confident knowing that if I have an emergency - Sutherland Plumbing will have my back! HIGHLY recommend Sutherland Plumbing. Thank you Sutherland Team. A happy client!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Jasmine F - Lake Oswego, OR

***

April 10th 2017

I had a leak under the kitchen sink. On the first call, they were not going to be able to get to me and I was leaving town. I got a call back the next day and their schedule had opened up and they were able to take care of my leak before I left town!

The plumbing in my house is original from 1972 and there were other places that were going to leak quite soon. So Sutherland Plumbing replaced everything under my kitchen sink - including the garbage disposal which was rusting through from the inside and showing rust spots on the outside. 

Wonderful, professional people that explained what needed to be done. The plumber created this "workshop" around him with everything he needed and cleaned up when finished. I would definitely recommend Sutherland Plumbing to others and will rehire again!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Arcangelo D - Beaverton, OR

***

March 27th 2017

Sutherland Plumbing installed a new water heater.  They were professional throughout the entire process - arrangements, removal & disposal of old water heater, installation and site cleanup. They arrived early after providing a courtesy call. The three-man team made short work of the project. Each team member was highly proficient and as a team worked very well together. I would highly recommend Sutherland Plumbing and plan to use them for all my future plumbing needs.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

David S - Beaverton, OR

***

March 23rd 2017

John and his crew from Sutherland Plumbing did a great job! I have new plumbing above ground but old plumbing buried under concrete. John knew exactly what to do and not only found the clog but also snaked the line again just to make sure it was completely clean. He was professional, used covers on his shoes and his crew was mindfully quiet as they worked so as not to wake the baby! He did what he said he would and nothing more (no extra costs). He also was patient enough to answer some other questions I had regarding the plumbing in my 1909 house. If I ever have need of a plumber again, I wouldn't call anyone else.  

5 Stars (Yelp)

Susan O - Portland, OR 

***

March 13th 2017 

Great service and communication. I have a rental property in Portland and could not come down personally. John from Sutherland Plumbing made arrangements with the tenants, scheduled, communicated, took payment and even sent pictures all over phone, email and text. I did not feel uncomfortable or out of the loop even once.

He took care of the job quickly (replaced water heater), there's a strong warranty, good customer service and reasonable prices. John and Sutherland Plumbing will now be my "go to" for plumbing needs. Thanks! 

5 Stars (Yelp)

John G - Seattle, WA 

***

March 11th 2017 

My garbage disposal broke and I decided to call Sutherland Plumbing and they came that day. Sean Anderson came out and he was very patient explaining everything because I know nothing about plumbing. He was also honest and I felt comfortable with that. He also replaced the questionable plumbing I had under my kitchen sink. Would totally recommend these guys! Really nice and friendly. 

5 Stars (Yelp Elite '17)

Bernadette M - Marylhurst, OR 

***

March 6th, 2017

We've found the only plumbers we need! My partner and I struggled for weeks to decide on the right company to install a new water heater. We've had some bad experiences with contractors. I don’t think I've ever had such a strong feeling of confirmation that yes, I 100% chose the right people for the job as I did after Sutherland Plumbing wrapped-up their work. Can’t say enough good things about the team and the work they did!

John and his team were by far and away the most responsive & communicative of anyone we reached out to about the job. Even late evening inquiries by me were met with swift responses. They spoke with confidence and in a manner I could follow & understand. Sutherland Plumbing went out of their way to show us that they cared about having our business and about the job being done correctly. Yes, we had one other bid come in slightly lower, but in talking about the project and seeing the final product I am confident we would have absolutely sacrificed the end-result for what was truly a minimal cost difference had we gone the other route.

When Sutherland Plumbing arrived, they came with two trucks and four incredibly hard-working and personable folks to do the job. They were insanely clean throughout the whole process and left everything impeccable. As the water heater was being installed, folks were going to every single outlet and checking for pressure and blockage and other issues. They encountered a number of odd and unforeseen things (pieces of dip-tube clogging aerators & pipes, pumping CO2 & vacuuming out incorrectly built bathtub pipes to clear them out, etc) and quickly fixed all – without charging me a single penny on top of the original quote!

They were perfectionists. I overheard a lot of conversation that was all focused on getting things EXACTLY right with every part of the work. They treated the work like it was being done in their own personal homes. These are our guys now for ANYTHING related to plumbing.

5 Stars (Google Reviews)

Mike H - Portland, OR

***

March 1st 2017 

We had a wonderful experience using Sutherland Plumbing. We unfortunately had to replace our hot water heater, but I couldn't have felt better about the process and what we ended up with. Scheduling was easy, over text message and they were able to diagnose the issue from pictures I sent. They were totally prepared when they came to our house, the prices are very fair and they gave a full quote up-front with no hidden costs. They were professional, efficient, and went “above and beyond.” I will definitely will use Sutherland Plumbing in the future for any plumbing issues we have! 

5 Stars (Yelp)

Julia H - Portland, OR 

***

February 28th 2017

Sutherland Plumbing is the very best. I have had them come out a couple of times for different issues. They are always very quick and know right away what the problem is. I feel very good about having them help solve my plumbing issues and am so happy to be in such great hands.

As always everything is working perfectly. It's great to know that the next time I need them they are just a call away!

5 Stars (Yelp)

Mel S - Hillsboro, OR

***

February 26th 2017

I had 30-year old plastic valves replaced on two toilets and three sinks with new metal valves.

The plumbers from Sutherland Plumbing arrived on time, were very professional and efficient. They even replaced the sink nozzles since those had rusted through. They answered any questions I had and the price quoted to me in October was the same at the time the work was being done, which I felt was very reasonable. Thanks again gentlemen for the work performed!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Theresa Dailey - Aloha, OR

***

February 24th 2017

I had Ti Sutherland out for the third time and once again he did an excellent job. I've come to expect nothing less when Sutherland Plumbing is on the job. I've gone through more plumbers than I can count over the years but I've finally found one who does the job right, for a fair price, in a timely manner and with a smile!

Ti always explains everything thoroughly and cleans up after the job is done. I highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Ann G - Beaverton, OR

***

February 13th, 2017

I called around to three plumbing companies to get quotes to replace my 20 year old water heater. Sutherland Plumbing's price was right in the middle so I went with them. They were fast & efficient and the City Inspector was even impressed and said it's the best work he's seen in months! Highly recommend this company.

5 Stars (Google Reviews)

ALF - Portland, OR

***

February 3rd 2017

After the January snowstorms on a Sunday night, our water heater no longer worked. With elderly parents visiting and 3 young children, I found Sutherland Plumbing on Yelp and launched an SOS, not expecting an answer for at least a few days.

Lo and behold, Ti Sutherland called me first thing the next morning, stating he just had a cancellation. So providential! Within 2 hours, he diagnosed the problem, removed the old heater and came back with a top-of-the-line replacement water heater. He then proceeded with the installation and secured it according to new code with earthquake braces.

He left the workspace cleaner than he found it, then proceeded to check all of our faucets in the house to make sure everything was working. He tweaked the kitchen faucet, so the water pressure is now better and unclogged an upstairs bathroom sink as well!

I very much appreciate the professionalism, the knowledge, the courtesy and helpfulness.

5 Stars (Yelp)

Judy J - Portland, OR

***

January 31st, 2017

We had two really good plumbers from Sutherland Plumbing come to the house and replace our outdated (and small) pipes coming off the washing machine. It wasn't a known issue at first, but they suspected it from the problem we described and they made themselves available for us to contact them if we had another issue - which we did. No problems getting in touch with the staff or the plumbers directly and Sutherland Plumbing quickly responded. They were thorough and worked to the end of the job, helped move the washing machine and dryer back into place and tolerated our annoying little dog!

5 Stars (Google Reviews)

Jayne GS - Portland, OR

***

January 12th 2017

Summary: This went very well. Couldn't imagine it going any better!

We needed to replace a kitchen faucet, a utility room sink & faucet and a toilet. Ti Sutherland was very responsive and kept me updated during the entire process. He also answered any questions I had and made recommendations on which brands were the most reliable and whether a faucet with touch technology was worth purchasing. Since I purchased the fixtures from his recommended fixture supply store, he provided a 2 year warranty on his work. 

Ti, John and Cameron arrived the morning after our big overnight snow storm and spent about 2 1/2 hours installing everything on my wish list. They shoveled a path on our driveway and transferred their equipment and my fixtures into the house. Introductions were made which was appreciated. Then they quickly got to work. It was nice to see a team work so well together. I noticed that they walked around to double-check their work a few times and made sure the areas were nice and tidy after they were done. 

They obviously care very much about providing the highest level of customer service.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Anna Lam - Lake Oswego, OR

***

January 9th 2017

Sean replaced a leaking toilet with an improved model including a powerful flush mechanism.

We are completely satisfied with all aspects of this job. Sean hit all the marks and beat the estimate with a coupon. He also offered to fix squeaking front door hinges with some spray lubricant on his truck, which I took him up on!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Christopher Johnson - Milwaukie, OR

***

December 29th 2016

These guys are as advertised by previous reviewers. Prompt, professional and highly skilled. They earn your trust quickly by giving detailed explanations in plain language and being extremely transparent. Work was completed in estimated time frame and the results are excellent!

5 Stars (Yelp)

Cindi P - Portland, OR

***

December 28th 2016

Prompt, knowledgeable, courteous and friendly. The best experience I've had with a plumber. They took time to explain the problem and resolution options. Very committed to quality workmanship. They work quickly, efficiently and left the work area totally clean. I will definitely use them for any future needs.

5 Stars (Yelp)

Wendy W - Beaverton, OR

***

December 19th 2016

I can't say enough good things about these guys. They showed up on time (early actually), did a great job addressing my issue and even shoveled the ice & snow off my walkway AND my neighbor's walkway. They explained my issue and what they were doing every step of the way. Highly recommend!

5 Stars (Yelp)

Leslie T - Mission Viejo, CA & Portland, OR

***

December 12th 2016

These guys are seriously awesome, professional, prompt and informative. They went above and beyond what I would expect from even the most attentive professionals. I'll be going back to them for any future plumbing needs without a doubt.

5 Stars (Yelp)

Erik N - Portland, OR

***

December 7th 2016

Fantastic experience with Sutherland Plumbing. Highly recommend them: prompt, professional and answered all of my questions. My tub drain was fixed in no time.

5 Stars (Yelp)

Dustin O - Portland, OR

***

December 6th 2016

Will continue to use them as they are prompt, exceedingly professional and courteous. We have had them install a new toilet, a new water heater, do some earthquake readiness and work on a wonky dishwasher drain.

5 Stars (Yelp)

Shahnnen E - Portland, OR

***

December 5th 2016

All around fantastic experience. Communication was prompt & polite and the pricing reasonable, especially considering the expertise that came with it. John and his team were incredibly professional and thoughtful; they walked us through all of the options and price points and answered all of our questions. They left our home cleaner than they found it. I have absolute confidence in Sutherland Plumbing's work and would recommend them to anyone!

5 Stars (Yelp)

Emily V - Portland, OR

***

November 29th 2016

My guest toilet broke before my guests were scheduled to arrive. I texted Sutherland Plumbing and a few hours later, Sean Anderson showed up with a new toilet and had it installed. Lifesaver. Excellent service. They text you and send the name & picture of the plumber coming to help! Brilliant and thoughtful. Why don't all the services do this?

Anyway, if you need any plumbing help, call Sutherland Plumbing first. We are very happy we did!

5 Stars (Yelp)

Clyde B - Beaverton, OR

***

November 23rd 2016

Sutherland Plumbing's communication and responsiveness was excellent. When Sean came out to take care of a clogged tub drain, I found him very professional and knowledgeable. This was a great experience all around and I'll definitely be calling Sutherland Plumbing next time I need plumbing work done. Many Thanks.

5 Stars (Yelp)

Thomas M - Portland, OR

***

November 23rd 2016

Sean Anderson from Sutherland Plumbing helped us out with a kitchen sink clog at my mom's house. He took the time to explain everything, gave us options and we made our own decisions about how much work to have done, with no pressure - just good, clear information.

He was thorough with the work done - making absolutely sure everything was working properly and was an absolute pleasure to work with. The sink area was sparkling clean when he left and my 87 year-old mom was very pleased with everything about the service. We will absolutely call Sutherland Plumbing for all our future plumbing needs.

5 Stars (Yelp)

Linda F - Hillsboro, OR

***

November 6th 2016 

Great service, quick service and a job very well done! No one wants to pay for a toilet replacement, but once it was done I was happy that I used Sutherland Plumbing. Shout-out to Sean for an amazing job as well as listening to and addressing my concerns. 

5 Stars (Yelp)

Kevin S - Happy Valley, OR

***

October 12th 2016 

Look no further! Sutherland Plumbing is the company you want. Ti is a master at scheduling his team and provides superb customer service. Sean and Cameron worked relentlessly to install a new water heater in a very-very small closet. I could go on and on and on, but I won't. Call me crazy, but I look forward to the day I need a plumber again. Thank you fellas, you made an unpleasant experience completely painless. Choose Sutherland Plumbing for all of your plumbing needs, you will not regret it! 

5 Stars (Yelp)

Kim B - Wilsonville, OR

***

October 10th 2016 

My husband and I highly recommend Sutherland Plumbing. They were prompt, professional and highly skilled. Within 20 minutes Ti Sutherland and John found the issue. They explained exactly what needed to done, the cost and how long it would take. Every time they came into our house they put on protective booties and they cleaned up after themselves when the job was completed. They were fantastic!

 5 Stars (Yelp)

Teresa K - Portland, OR

***

September 29th 2016

I was fortunate that there was a cancellation in my area after waking up to a kitchen sink that wouldn't drain. Sean replaced the garbage disposal and reconfigured the plumbing under my kitchen sink the same day. He had all the parts with him and gave me two options to accommodate my budget. I didn't feel like I was taken advantage of, particularly in an emergency, which I obviously appreciated. I was at work when I realized there was an opening, so I gave Sean an entry code so he could let himself in the house and I felt very comfortable not being there.

Sean was even very careful not to let my indoor cat outside. He was awesome and sent me a photo when he was finished with the work. The customer service was great and I highly recommend Sutherland Plumbing.

5 Stars (Yelp)

Allison B - Portland, OR

***

September 9th 2016 

YAY!!! Another success with Sutherland Plumbing. We wanted to replace the faucet & showerhead on our claw-foot tub and John helped find something that looks traditional and works great. We couldn't be happier. These guys are quick to respond to messages, friendly, great listeners, clean and thorough! 

5 Stars (Yelp)

Susie K - Portland, OR 

***

August 17th 2016

This is my second time using Sutherland Plumbing. Sean just cleared-out a clogged drain problem in my kitchen sink. He also updated the plumbing fixtures in the process. Sean was a delight: professional worker, informative, non-pressuring and trustworthy. I still highly recommend this company!

5 Stars (Yelp)

Linda G - Lake Oswego, OR

***

August 8th 2016

How I wish these guys did all home repairs! I couldn't be happier with the service I received today. John and Cameron arrived early, installed a new garbage disposal and repaired a couple of leaky hose bibs in an hour and a half. They also completely replaced my "fragile" plumbing under the sink that was a remnant of the previous homeowner and not to code.

Great customer service that you just don't find anymore and they are just all around nice guys! I highly recommend them.

5 Stars (Yelp)

Susan W - Beaverton, OR

***

August 8th 2016
 
I highly recommend Sutherland Plumbing! Sean was not only professional and knowledgeable but had amazing customer service. I appreciated his politeness, that he came prepared with shoe covers, and vacuumed after his work. Plus, he gave me a courtesy call with his ETA. I'm going to alert my block to get their kitchen plumbing fixed by Sutherland Plumbing!

5 Stars (Yelp)

Su M - Portland, OR

***

August 3rd 2016

This is the first time I've used a plumber on my house and Sutherland Plumbing was FANTASTIC! Very quick with responses and made sure to tell us exactly when, who and how much it would cost for the work. Right off the bat our plumber called us to tell us he was actually going to be early! What a shock. I don't think I could ever use a different plumber again. These guys are awesome!

5 Stars (Yelp)

Greysen S - Southwest Portland, OR

***

July 20th 2016

What is “old school?”  “Old school” is showing up to bid a job when they said they would.  “Old school” is starting and finishing the job at the top quality they said they would.  “Old school” is finishing on time without a mess for the home owner to clean-up & without charging more than the quote.  “Old school” is when a problem is fixed right now for no charge because they said from the beginning, "you're covered."  This is “old school!”

5 Stars (Yelp)

Gordon P - Tualatin, OR

***

July 18th 2016

Just hired the Sutherland Plumbing team for another size-able job on the home front.

Just as before, they are incredibly professional, customer-service oriented and just the nicest guys. I couldn't imagine the experience being any better.

We just moved and my wife has her hands full with a six month old baby boy while I was at work. The Sutherland Plumbing boys put my bed together with the spare time they had. Who does that?! The people with the best customer service, that's who!

You'd be a fool to hire anyone else for a plumbing job. They are that good! Incredible service, fair prices, best equipment on the install and incredible know-how. They are honest, good people. Call 'em!

5 Stars (Yelp)

Dylan S - Portland, OR

***

May 20th 2016

Just the best experience I've ever had! Ti was great to work with in scheduling since I had to have the work done on a specific day. He went to bat for me with my supplier so my project would stay on track. When Ti & Sean showed-up both were professional, friendly and displayed good humor. They wore shoe protection to keep my floors scratch-free. Both before and after installation, areas were cleaned & sanitized. They took their time and were meticulous with installation and safety. Sutherland Plumbing is definitely my first call next time I need a plumber.

5 Stars (Yelp)

Huck K - Portland, OR

***

April 25th 2016

As first-time homeowners in the Portland area, we didn't have a go-to plumber when we needed help removing the cap from our outdoor natural gas hookup. So, we chose to contact Sutherland Plumbing based on their great Yelp reviews.

We left a voicemail explaining our request and received a follow-up text shortly thereafter. Although they were booked for a few weeks, they were able to squeeze us in a couple of days later, as they would be in our area and it would be a really quick job. The day of our appointment, the plumber arrived right on time and he was very professional, efficient and courteous.

We're really pleased with the customer service we received. We'll definitely contact Sutherland for any future plumbing needs!

5 Stars (Yelp)

Melissa F - Portland, OR

***

April 25th 2016

These guys are fantastic! They just left my house and they couldn't have been better to work with. Sutherland Plumbing efficiently figured out what was causing our mystery toilet clog and solved the problem within four hours - even though that meant bringing in extra guys to help with no notice. They did an awesome, clean, extra-thorough job and were even were kind and patient with my insane dog who flipped-out every single time a door opened (and sometimes when it didn't).

Definitely our go-to for any plumbing issues in the future!

5 Stars (Yelp)

Sarah N - Portland, OR

***

April 10th 2016

Sutherland Plumbing did a great job prepping for a new refrigerator and replacing a toilet. John explained what needed to be done in both cases, which was much less costly and more effective than my preconceptions about the work. No up-selling!

John and his associate were very polite, professional and clearly skilled. We are very pleased with the results. Afterwards we got separate calls from both John and the owner making sure we were happy with their work. I think that shows a level of quality rarely encountered these days!

5 Stars (Yelp)
 
Mark B - Portland, OR

***

March 25th 2016

Sutherland Plumbing is great! Very organized and responsive.

I'm a landlord & scheduled to fix a leaky kitchen faucet for my tenant. Sutherland Plumbing was so easy to work with from start to finish, scheduling to billing. They showed up a little early and determined that the faucet was bad and needed to be replaced. They had the exact model of faucet needed in the truck, installed it and the work was quickly done. Sutherland Plumbing was able to explain to me over the phone exactly what was needed and why and outline my choices of products & prices.

I received a text photo of my bill immediately and a copy in the mail later, as I live out of town. Also, I was able to pay remotely with my credit card. I will definitely use Sutherland Plumbing in the future!
 
5 Stars (Yelp)

April A - Seattle, WA

***

March 22nd 2016 
 
Sean did a fantastic job installing a new water heater for us! Ten minutes into our three-hour window, Sean called to let me know he would be to the house in twenty minutes.

He showed up and got right to work. What I really appreciated was that each time Sean came into our home he wore foot covers. And when he was finished he showed me the install, walked me through its features, and even let me go through the process of lighting the pilot myself, so I would know how.

He cleaned up all the materials, including the old water heater and made sure the garage was clean when he left. I also really like that you can text with Sutherland Plumbing to set up appointments and even get estimates.

5 Stars (Yelp)

Selina M - Portland, OR

***

March 8th 2016

If there were 10 stars I would have clicked that!  I reached out this morning before Sutherland Plumbing was opening about our hot water being out, and Ti reached out to me within minutes of them opening for the day.  He sent an email and a text and we were able to work out a time for him to come the same day, as they just had a cancellation.  I had no idea what to expect, but Ti was prompt and arrived exactly when he said he would. 

He went right to the water heater, assessed and walked me step by step what was going on and what my options would be.  Not once did I feel pressure to fix the issue at that point, but Ti was knowledgable, extremely professional, friendly and I could tell he wasn't just trying to make a buck off me.  I trusted his advice and had him install a new water heater.  He called in the calvary and they got right to work.  Sean, John and Jonny arrived and were very respectful of my home, asking for permission to check faucets, bathrooms, and helped talk me through every step they were going through.  They even went and got a new pan for me because my current one didn't fit the new model. 

I didn't wake up expecting to have to go through all of this, but I'm glad I did my research and found Ti and his team.  I don't usually write a ton of reviews but I couldn't let this go unnoticed.  Their professionalism and customer service is second to none.  Thank you Ti, Sean, John and Jonny, I couldn't be happier with my experience.

5 Stars (Yelp)

Skyler A - Beaverton, OR

***

March 2nd 2016

The guys from Sutherland Plumbing were awesome! They recently came to fix a leak under my bathroom sink in a rental property we have. Ti gave me a few options on how to handle the leak. Once I chose which direction to go, Sean fixed the leak. He was courteous, helpful, and his work shows great attention to detail.

I would use them again.

5 Stars (Yelp)

Virginia H - Portland, OR

***

March 1st, 2016

We had a leak coming from upstairs. The team from Sutherland Plumbing troubleshot the areas it might be coming from, found the leak and then repaired & replaced what needed to be done.

So very impressed with Sutherland Plumbing! We had a mystery leak coming from upstairs into the downstairs bathroom. Even though they were extremely busy, a cancellation and some schedule shuffling allowed Sutherland to come out that same day. John, Jonny Lee and Sean were professional, quick in troubleshooting & finding the leak and getting it fixed. They were also thorough in cleaning up the work space. I think it might have been cleaner when they left than when they arrived! Sean also took a minute and fixed a squeak in my front door. Above and beyond! John explained each step of the process and how much it would cost before moving along. Great service. So glad they could fit me in that day and do the repair in short order!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Brent M - Portland, OR

***

March 1st 2016

After the very positive experience I had a month or so ago with Sutherland Plumbing, sure enough I had a major drain leak that I couldn't fix.  Ti came out and was professional, efficient and friendly.  What a find, a company that really does PRACTICE customer service.  Even though the water into the house had to be shut off and the valve needing to be replaced required some special treatment, the job was still done quickly and efficiently.  I couldn't be more impressed!

5 Stars (Yelp)

Phil S - Lake Oswego, OR

***

February 27th, 2016

Sutherland Plumbing replaced a 17 year-old 40 gallon water heater with new 50 gallon version.  They added a new thermal expansion tank to the water heater and installed a new Pressure Reducing Valve (PRV) in our crawl space to reduce overall household water pressure. They also replaced an outside pipe and faucet which was damaged by ice.

John Benton, Sean and Jonny Lee showed up when they said they would and assessed the situation. They recommended installing a Pressure Reducing Valve on the main line in the crawl space to eliminate the pipe chatter in the kitchen. They installed a better pipe and faucet in the yard that would not freeze and break so easily. Since our old water heater was over 17 years old and showing it's age, they thought it would be wise to replace it. They were very competent, courteous, helpful and cleaned up very well!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Robert D - Beaverton, OR

***

February 27th 2016

Y'all, I cannot even properly explain how good these guys were! I have been around the block with home service and without a doubt, this is the best service I've *ever* experienced!! John was incredibly thoughtful, diplomatic & professional. He is honest and keeps his word. That is so rare to find these days! Our kitchen is cleaner than when they found it!

I will be recommending them to everyone we know. Thanks John!

5 Stars (Yelp)

Deanna E - Portland, OR

***

February 26th 2016

I have had several minor plumbing issues fixed by Sutherland Plumbing from leaky faucets to botched drain-cleaning jobs.  After dealing with less professional and skilled plumbers, I will always choose to go with Sutherland because I know they will go above and beyond to deliver the services I require.

5 Stars (Yelp)

Thomas O - Portland, OR

***

February 15th 2016

We had a broken/leaking exterior faucet, perhaps a result of freezing.  Ti and his team fixed it quickly and expertly, and gave me good advice on how to prevent freezing problems without having to install an interior cut-off (heat tape).  He even extended the line so that the faucet is now mounted on the deck.  No more stooping below the deck to turn it on and off!

Everything I could want from a plumbing service - friendly, fast, and fair, with good advice thrown in.

5 Stars (Yelp)

Cindy P - Portland, OR

***

February 8th, 2016

TI Sutherland assessed two plumbing problems: a leaking toilet and a broken sink drain.

Ti fixed the sink quickly and well, replacing Home Depot parts with quality parts. He also took the time to explain the toilet issues to me and gave me two good options to consider. He was courteous and thorough, and I appreciated that he communicated about his arrival by text message.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Teresa D - Portland, OR

***

February 8th, 2016

John from Sutherland Plumbing responded quickly to my call about a spike in our water bill. He discovered a leak in our main water line near the water meter and gave us a bid to install/replace the main underground water service from the meter into the crawl space, and bring it all up to code.  It turned out that our water heater of 21 years needed to be replaced as well.

It was as good an experience as I think one can have with a plumbing issue.  John and Ti, and their crew, were all great.  John came out the Monday after my Sunday night inquiry, diagnosed the problem immediately, and was able to take care of the repairs two days later!  John didn't discover that our water heater was corroded and ready to burst until the day of the water line repair.  We talked through several options, and in the end we opted to have them replace the water heater, which they were able to do that same day.

The whole work crew was professional and friendly.  They changed-out faucet filters, checked to be sure the toilets were all working correctly, and took care of an additional leaky drain while they were here as well.  It rained during most of the work day, but they were careful to keep the inside of the house clean.  We have an irrigation system in the yard which they could not guarantee could be connected to the new installation - but they were able to take care of that too - and John sent me a few pictures so I could see the work they had done.
They worked with us on the invoice so we understood the pricing and extended any discounts they could offer.  We feel like they charged a very fair price for the excellent work, products and warranty they provide!

We highly recommend Sutherland Plumbing and are so happy we found them!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Koleen H - Portland, OR

***

February 1st 2016

Ti and his team replaced a water supply line to our house. Despite being pretty booked up, Ti was able to fit us in and get us a bid within a couple of hours of our initial call. Ti was very straightforward in his explanations, and made sure we understood each of the issues and proposed resolutions. We really appreciated that Ti worked to help us make informed decisions during the process. On the day the replacement was performed, Ti and his team were courteous and timely, continuing to be straightforward and honest about the work being done. There were no surprises, and the work performed was exactly as described in the bid.  We most certainly will be giving Ti a call if/when we need plumbing service in the future.

One other note - these guys really get customer service. Ti noticed that we had yet to recycle our Christmas tree, and when he noticed a wood chipper at a neighbor's house down the road, offered to carry it down to get rid of it for us. We really appreciate the small touches and fantastic customer service!

Thank you for the help!

5 Stars (Yelp) & 5 Stars (Google Reviews)

Kerry H - Portland, OR

***

January 27th, 2016

Sutherland Plumbing fixed our disposal, shower pressure, replaced a shower mechanism and sink faucet flow assembly.

We had an excellent experience with Sutherland Plumbing in December when they correctly identified a leak and saved us over $5,000 being bid by another plumbing company for a mis-diagnosed problem. The other plumbing company on their visit in December had told us that we could not correct a low water pressure situation in the master bath without replacing the pipes. With the poor experience we had with their accuracy in other areas, when our kitchen disposal seized up, we contacted Sutherland Plumbing to come and take a look and also check the water pressure situation.

Sutherland Plumbing set a time and arrived promptly. Their professionals are courteous and listen well, offering excellent customer care from beginning to end. Sutherland Plumbing fixed the disposal (kid had dropped a piece of metal into the gears) and got it up and running again. With the additional work we had done, they did not charge extra for the disposal. They looked at the master shower, identified the water pressure issue as a blockage in the shower mechanism and replaced it with a very nice, modern, new fixture - as well as offering a solution for the tall people in the family who never could stand under the shower - by installing an extender!

Sutherland Plumbing also corrected a problem with uneven water flow in the master sink faucet by replacing an assembly in the faucet. Beginning to end, Sutherland Plumbing was efficient, thorough, offered thoughtful solutions and did an exceptional job. Highly recommend!!!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Joseph K - Beaverton, OR

***

January 27th 2016

It was a pleasure to work with Sutherland Plumbing!  They were extremely professional and offered good advice.  Honestly, we had a terrible experience with the previous plumber we contacted.  It was a pleasure to deal with these people at Sutherland.  It felt like our plumbing problems were in good hands.  We will definitely call them in the future.

5 Stars (Yelp)

Helen G - Lake Oswego, OR

***

January 27th 2016

John and Sean were friendly, fast, professional, explained everything really well, and cleaned everything up afterwards which was better than when they found it. I've recommended them to a few friends already, and will continue to do so. Thanks guys!

5 Stars (Yelp)

Cheryl D - Portland, OR

***

January 25th, 2016

Sutherland Plumbing repaired a water heater leak and replaced some parts that were connected the water heater.

I sent a message to them late Saturday night. They emailed and called on Sunday to schedule an appointment for Monday. I was pleased with the quick response time. They assessed the situation, explained to me in detail what needed to be done, and gave me a quote. They made the repairs and discovered that another part was broken. They gave a second quote. In both cases they asked if I wanted them to proceed with the repairs. In addition to explaining what repairs needed to be done, they took a picture of a repair that needed to be done under the house. John and Sean where professional, courteous, friendly, and remembered my previous work from last time I used them. They respected my property and cleaned-up after they completed the work. I would recommend Sutherland Plumbing to all of my friends and neighbors, as they did a great job, and always follow-up to make sure the job was done satisfactorily. Their price is fair and I feel good about paying what they charge for the good and reliable work. John and Sean at Sutherland Plumbing are the best plumbers I've ever had!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Lori L - Beaverton, OR

***

January 25th 2016

Fantastic service! John and Sean showed-up on time and ready to go, and within two hours had the problem diagnosed and completely fixed. John offered great guidance and explanation as to the source of the problem, and the possible options that we could enact. He even fixed up a couple of issues that might have given us some trouble down the road!

Easily one of the most positive experiences I've ever had with a plumbing service, and I'll definitely be using Sutherland for any future needs, including replacing our water heater.

If you're a new homeowner, or new to any plumbing issues, definitely go with Sutherland. You'll learn a lot while they diagnose, and you'll always feel like you're properly educated on what's going on in your house. They even do an exit interview to fully explain repairs. Incredibly professional and well worth it to go with them over competitors.

5 Stars (Yelp)

Steve S - Portland, OR

***

January 25th 2016

We can't say enough good things about our experience today with Ti. First, he showed up *early*. He's super-nice (even to our obnoxious, giant puppy). We had a really slow drain in our bathtub. Fortunately, it turned out to be a simple problem and Ti even showed us how to fix it ourselves if it happens again. He also showed us how to adjust the temperature on the water heater (our showers were warm but never hot). All done in record time and for an incredibly reasonable price. Oh yes, I also appreciated their on-line quote feature; it promised a response within two hours and I didn't have to wait anything close to that long. We wouldn't hesitate to call Sutherland again!

5 Stars (Yelp)

Lele W - West Linn, OR

***

January 25th 2016

I selected Sutherland Plumbing on the basis of 80 five star reviews and an overall five star rating.  I mean how good was this outfit!  Well they are better than just good, they excel!  I messaged them through Yelp and explained my problem, saying it was not an emergency.  Ti got right back and set up an appointment.  The day before the appointment, he emailed to confirm it.  On the day of the appointment he called and asked if I would mind if he came early.  Like no, make my life easier!  When he arrived, he carefully listened to me explain the issue and asked some clarifying questions. He then provided a low-cost, short-term fix and then the more expensive, but long-term solution.  I choose the long-term solution and they went right to work.  They were efficient and very cordial in explaining everything to a nosy homeowner!

5 Stars (Yelp)

Marshall S - Portland, OR

***

January 22nd, 2016

Sutherland Plumbing repaired and replaced a shower head and hand-held sprayer in my bathroom. John and Sean came out to do the work. They called and asked if they could come a few days early. I was thrilled that they were able to do the work sooner as my handheld shower wasn't working at all!

After they arrived, they explained everything they were doing. John and Sean went the extra mile to make sure everything was working before they left and that I didn't have any questions or concerns. They also cleaned-up after themselves which I appreciated, as the last plumber I used left things messy.

John called a week later to confirm that everything was still working well. He also followed-up with a thank you note which I really appreciated. I haven't ever had a plumber follow-up with a phone call or send me a thank you note. Sutherland Plumbing is the best plumbing service I have had in years. I will definitely use them in the future for all of my plumbing projects!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Lori L - Beaverton, OR

***

January 5th 2016

Ti was extremely responsive, and provided great communication for the service call that he did for our tenants.  From what I experienced, it is clear that he  is dedicated to developing long-term relationships with his customers - his recommendations have your best interest in mind, and not to make a quick buck. Very trustworthy, knowledgeable and good communicator! You cannot go wrong with Sutherland Plumbing!

5 Stars (Yelp)

Cathy N - LaCrosse, WI

***

January 4th 2016

Very happy with the service from Ti and his associate. My initial inquiry was answered within a couple of hours and an appointment was made. I tried two other local plumbers, who either didn't turn up to appointments or didn't respond to my inquiry.

The job was done professionally, and Ti fully explained the costs to begin with. Sutherland also advised on a couple of other queries we had with external taps. Honest responses and helpful.

We now have a new preferred plumber!

5 Stars (Yelp)

Simon D - Portland, OR

***

December 29th 2015

Needing washer hookups for an old house, I left a message with Sutherland Plumbing and within minutes I got a text message back recommending contractors more focused on work of that nature, and a link to a guide from the State of Oregon on avoiding remodeling and construction problems. Incredibly thoughtful and professional, I can see why the company has such a solid reputation. I Immediately signed onto Yelp to leave my first review and thank the fine folks at Sutherland Plumbing!

5 Stars (Yelp)

Marcos O - Portland, OR

***

December 23rd 2015

I entered a request for quote into Yelp about a week ago and Yelp suggested four more plumbing companies. Within hours Ti at Sutherland Plumbing contacted me and set up an appointment. Yesterday John and Sean were out and not only did I get one of the quotes I was looking for, they went ahead and took care of the kitchen part of it! I couldn't ask for better service!

They installed a new kitchen faucet, soap dispenser (last one was leaking), and garbage disposal (also leaking and didn't work), and reworked the old jumble of pipes under the sink within a couple hours! They even changed-out the emergency shut-off valves as they were over 40 years old. John made sure before they left that I was "very satisfied". 

These guys are very professional. They made suggestions and gave me a couple of different options on everything I was looking at doing. The cleanup afterwards was better than it was to start!

I will be getting a quote for the shower plumbing soon. Looking forward to doing business with them again!

5 Stars (Yelp)

Dotti B - Portland, OR

***

December 3rd 2015

We've had Sutherland out 3 times for different matters and I can't recommend them highly enough!

They changed-out a toilet and pointed out another issue while they were at it, one we wouldn't have known about, they cleared a clogged drain and they fixed a leaking fixture.

Sutherland Plumbing is always very clear about what they're doing and why, making sure we understand everything, every step of the way. (John, I've noticed, is a very deliberate listener. He repeats things back to make sure he's understanding. It's a little thing, but much appreciated).

I wish all our contractors operated at this level!

5 Stars (Yelp)

Kelly-Sue D - Portland, OR

***

November 27th, 2015

Sutherland Plumbing installed a new Pressure Reducing Valve in crawl access and installed a new Thermal Expansion Tank with all brass fittings. They corrected the incoming pressure reading from 120psi to 72psi. They also changed all faucet aerators and tightened all handles and even removed a huge wad of hair from the downstairs bathroom!

This was my first time using Sutherland Plumbing. I was not disappointed! I was given their name by a neighbor who had used them and was very pleased with their quality of work. John Benton and Sean Anderson arrived during the scheduled time and proceeded to assess the situation. We had a problem with the water pressure where if someone was taking a shower and someone else flushed the toilet, the shower pressure would slow down to a dribble. This problem existed throughout the entire house. After checking our plumbing, John advised us that we had a high incoming psi and that it could be corrected by replacing the pressure reducing valve (prv) and adding a new Thermal Expansion Tank with brass fittings to our Water Heater. John was very knowledgeable and efficient and very pleasant as well. He quoted a price that was very reasonable for the job and even checked all of the faucets in the house and replaced the aerators and tightened all handles. He even removed, what he laughingly called a "wookie" (huge hairball), from a lower level bathroom sink that was draining slowly and showed me how to remove the drain stopper. Everything was handled in an efficient manner and everything was cleaned-up after the job was completed. I will be using Sutherland Plumbing for all of my plumbing needs from now on!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Barbara C - Portland, OR

***

November 15th 2015

These guys are great. I called and they were quick to return my call. They asked for a brief explanation of what was happening and gave me a quote over the phone, explaining that it would be dependent on the actual problem and resolution. They told me it would be about 3-4 days (over a weekend) before they could get to us. I asked that they give me a call if something should open up and they did and were able to get out to us the next morning!

John came out. He was personable, he listened and educated me on the possible problem. After eliminating the blockage, he even went under the house to check for issues with the pipes and wiped down all the mess in the garage (including mine).

Excellent customer service, honesty, and responsiveness. Couldn't ask for a better experience.

5 Stars (Yelp)

Lauren L - Portland, OR

***

November 7th 2015

I have had some tough experiences with contractors lately, and then came Ti from Sutherland Plumbing. He was outstanding. The first time I met him - he was prompt, courteous, knowledgeable and just nice to be around! He was direct in giving me his opinion and I felt good with his recommendation. The work was completed in a timely and professional manner. Everything is working way better now. Sean lead the work team and he was great. I was not home while repairs were being done (my wife was) and yet I got a text from Ti stating that the work had been completed, he had reviewed everything with my wife and that I should call him if I had any questions. Wow! That's what I look for in contractors. I highly recommend Sutherland plumbing for any plumbing needs you have.

5 Stars (Yelp)

Paul S - West Linn, OR

***

October 22nd 2015

We had a leak in the basement of our 100 year-old house, an expired water heater, and low water pressure in our kitchen and bathroom fixtures. Sutherland Plumbing not only honored a year-old quote we had to do the work but they also did an outstanding job! Sutherland plumbing was honest, professional, and friendly! I'd refer any friend or neighbor to Sutherland Plumbing!

5 Stars (Yelp)

Clover M - Portland, OR

***

October 18th 2015

Our garbage disposal stopped working and we first tried to go through our home warranty company who uses a different company that would not schedule us for a week and a half.  To add insult to injury, they needed a four hour window on the day of the appointment and would not work with us on the time window.  I called Sutherland Plumbing and left a voicemail.  Ti got back to me quickly and told me he could save me the cost of the service call by walking me through how to fix it myself.  I was out at the time so he texted me a video instead.  It was perfect and unbelievably simple and I was able to fix it myself in (I kid you not) 2 minutes!!!  I saved a fair amount of money, learned something new and most importantly it was very empowering.  The other company would have let me eat the cost of the service call for something that took 2 minutes, but not Ti.  Thank you so much for being such an honest business, I'll be coming to you for all our plumbing issues from now on.

5 Stars (Yelp)

LK - San Jose, CA & Portland, OR

***

October 17th 2015

Sutherland Plumbing removed and installed a new electric water heater.  Ti and John arrived at the scheduled time.  Their professionalism in the removal and installation of the new water heater were outstanding! I had to have them move a washer and dryer out of the way to accomplish the installation which they did with no complaints (they may have thought I should have had it done before hand but kept it to themselves which I appreciated).  This is a company I would recommend without reservation to anyone.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Gay C - Aloha, OR

***

October 10th 2015

Incredible service!! I had a pipe break outside of my house, contacted Ti by email and he got right back to me with not only an appointment time but links to help guide me through turning the water meter off.  From emails alone it was clear how seriously he takes customer service.  He arrived for the appointment right on time and we walked through all of my concerns.  We talked about several possible options and left with clear next steps.  We haven't decided on the plan yet but I have no doubt that he is going to be with me every step of the way.  Ti takes great pride in his work and in educating his customers.  I learn something new every time I have house emergency and this time was no exception.  Having Ti there to walk me through was great.  He is forthright, honest, responsive and a pleasure to work with.  Thanks Ti!

5 Stars (Yelp)

PG - Portland, OR

***

October 5th 2015

This went extremely well!  I had multiple leaky connections - one even seeping through my wall!  I also had what I deemed to be "water hammer" which John from Sutherland Plumbing explained was due to excessive pressure coming from the line.  This also caused undue wear & tear on my connections throughout the system (thus all the leaks throughout my system).  My hot water heater was almost 20 years old so I decided to just throw that into the list of repairs to be made.  John thoroughly inspected my plumbing, took time to explain the issues he saw, wrote me out a clear estimate, and did not go over budget.  He is an excellent teacher, as he explained my plumbing issues taking care not to talk over my head with technical terms.  John and his colleague were on time to complete the work, were exceptionally courteous and maintained a neat and tidy work space.  They even went above and beyond by not charging me for labor on several repairs they saw and simply fixed along the way!!  I should mention that I had a furnace replaced on the same day by another company and John was extremely accomodating and agreed to call the technician to coordinate the venting of the gas hot water heater.  He also maintained contact with me the following few days after the job, to make sure everything was running smoothly.  I had an unrelated problem with my toilet, and he came out and fixed it free of charge!  I HIGHLY recommend Sutherland Plumbing!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Kathy F - Beaverton, OR

***

October 5th 2015

I wish every business operated like Sutherland Plumbing.  I am blown away by the responsiveness, honesty, quality of work and customer service that I have received while working with Sutherland. 

My first interaction with Ti was a few months ago when we were collecting bids for a major plumbing job.  We got responses immediately which was amazing considering it was a Friday night when we were sending out requests via email.  We set up the appointment and he arrived on time, clearly explained what was needed, the process that needed to happen and promised a bid by that night.  The bid came even earlier (that afternoon) and was extremely competitive.  Not only competitive, but guaranteed by Ti with quality parts that he could stand behind.

Throughout the entire process, Ti was extremely responsive to emails and texts.  Unbelievable considering the amount of business they do!

The work was completed as promised with a very fine attention to detail.  My satisfaction was needed in order to "finish" the job.

A few months later I was in need of some other work, completely unrelated to the first job.  Again, Ti responded very quickly, came out and gave me a bid within two hours of looking at the job.  He was extremely flexible with me and even agreed to let me adjust the schedule in order to make everything workable for me.

There is no other plumber I would ever call.  I only wish other specialized services, contractors and other businesses would follow in Sutherland's footsteps in terms of their extremely high level of integrity, honesty, flexibility and customer service.

Thank you Sutherland Plumbing!

5 Stars (Yelp)

Emily M - Portland, OR

***

September 24th 2015

Ti Sutherland unclogged one of our bathtub drains and discovered the source of a foul odor that presented when we used our washing machine and/or kitchen sink. Now our tub drains well and no foul odor remains - success!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Jean L - Aloha, OR

***

September 22nd 2015

Sutherland Plumbing pulled my toilet to check for leaks and rebuilt the tank.  I just moved here and found Sutherland Plumbing on Angie's List.  The excellent reviews seem well earned.  Ti and Sean arrived early (after calling first).  They were professional, explained everything and left the bathroom cleaner than it was before they came.  Ti even offered to install my smoke alarm battery which I was having trouble doing.  They're my plumbers now!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Shelley G - Hillsboro, OR

***

September 14th 2015

I could not be more pleased with these guys! John and his apprentice Sean just left. They came to fix a clogged tub, however over the weekend my other bathroom started clogging so they fixed that as well. They were on time, professional and told me step by step everything that was going to be done. I will for sure use them again!

5 Stars (Yelp)

Dana H - Portland, OR

***

September 3rd 2015

The Sutherland Plumbing boys just left and I'm blown away by the level of customer service and care. They are honest, straightforward and professional. The quality of work looks spot-on and they are very trustworthy and customer service focused. I won't be calling anyone else.

5 Stars (Yelp)

Dylan S - Portland, OR

***

September 1st 2015

Sutherland Plumbing replaced a toilet and re-plumbed a tub.  The service was excellent, the plumbers were friendly and they were careful about tracking stains into the house. They cleaned up after themselves!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Mindy M - Portland, OR

***

August 31st 2015

Sutherland Plumbing resolved a problem with sinks backing up by installing a cleanout structure in the basement sink and snaking the system. 

Another highly-rated but very busy Angie's List plumber was kind enough to recommend Sutherland when I had an emergency a while back. We liked Ti so I called Sutherland again recently when my 57 year-old sinks started backing up. (I didn't want to use chemicals or try snaking those old pipes myself).

I got a prompt reply to my request and made an appointment. John called to let me know when he was on his way and arrived with apprentice Sean right on time. Both were courteous and friendly. John gave me a price quote and clear explanation of what would be done before starting the work. They seemed to fix the problem fairly quickly and left the area clean. I was very pleasantly surprised to find that they had installed new aerators on both my bathroom sinks.

I really liked that John was great about explaining the problem and solution to me. He answered all my questions to my satisfaction, and he even answered my numerous questions about future plumbing projects. Even though I know that Sutherland Plumbing has a pretty busy schedule, I didn't feel like John was rushing through the job.

I will definitely call Sutherland Plumbing again!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Deborah B - Portland, OR

***

August 28th 2015

I needed some hot water pipe re-routing done, and a tub fixture replaced. I made an appointment with Ti for him to come by and check things out. He came by and looked at the situation, said he had everything he needed on his truck already, and that he could do the work right then. Great! They were quick, very easy to deal with, clean and courteous. Ti even gave me some good advice about a few things. Really nice guy, and knows what he's doing. Sutherland Plumbing will be the first people I call (and recommend) for plumbing needs in the future.

5 Stars (Yelp)

Tristan K - Portland, OR

***

August 27th 2015

Sutherland Plumbing performed an emergency replacement of the water main.  Unbelievably responsive company.  They contacted me by email within one hour and were on site in four hours.  They quickly analyzed and diagnosed that our water main was broken and helped us put in a temporary fix until they could come a few days later.  They showed up exactly on time on the promised day.  Sutherland Plumbing worked hard until the job was done and cleaned up as if they'd never been here.  They stayed until the inspector came and signed off on the work.  I was highly impressed with the work they did.  Top notch plumbing company!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Steven S - Portland, OR

***

August 27th 2015

I now have a flushing toilet!! I contacted Sutherland Plumbing via their website and they responded in less than an hour. We made an appointment for a few days later, they called to confirm, and then called that day to ask if they could come earlier. When does that ever happen? They were polite, clean, quick and friendly. I will definitely be calling them for future plumbing problems.

5 Stars (Yelp)

Susie K - Portland, OR

***

August 21st 2015

Honest, professional, and reasonably priced! We have used Sutherland Plumbing twice and would recommend them for minor and major plumbing work!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Catherine M - Portland, OR

***

August 18th 2015

Easy to schedule - they even called me a day early because they had a cancellation. They showed up on time and were courteous and thoughtful. I have 100 year-old plumbing in my bungalow, so it requires a bit more finesse. I had a couple of leaks in my basement after my father replaced an outdoor faucet and moved some of the indoor pipes ever so slightly. Everything is now fixed and improved!

I would definitely call them again and recommend them to my friends.

5 Stars (Yelp)

Emily S - Portland, OR

***

August 12th 2015

Sutherland Plumbing removed an old porcelain sink with fixtures and a garbage disposal and installed a new stainless steel sink with fixtures and a garbage disposal. Beautiful job.

Dealing with Ti was a pleasure. We ordered some very nice fixtures from a local vendor that had to be special ordered. There was some problem in the delivery, but Ti was scrupulous about keeping us updated on the situation. When the time came for installation, he and his people were prompt, thorough and personable. We now have a lovely new sink and no problems. Highly recommended.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Rebecca M - Beaverton, OR

***

August 9th 2015

Sutherland Plumbing installed our garbage disposal when we moved into our house almost three years ago. A few weeks ago, it started making weird noises and then just stopped working altogether. I left a voicemail for Ti explaining everything, thinking we needed to replace the disposal. He called back in a few hours and said it would probably be an easy fix. He then proceeded to very patiently walk me through five minutes of repair work. Now it's as good as new, and we were spared a $140 service call. Good guy, good business and I'll definitely call him again next time we need plumbing work!

5 Stars (Yelp)

Tara M - Portland, OR

***

August 7th 2015

Sutherland Plumbing replaced a leaking refrigerator supply line, and replaced and installed 2 new toilets. John arrived on time and was the consummate professional. He diagnosed the issue with the leak and gave me a fair estimate of the cost. He then asked what else we might need him to look at and he proceeded to clean out 2 clogged bathtub drains and all the aerators in the bathroom sinks. We discussed replacing the 2 low-end toilets and he was able to work out a deal that I thought was more than fair. The work was done competently and quickly and everything works perfectly.

I have no hesitation in recommending Sutherland Plumbing to anyone. While I hope to never need their services again, I know I will - and will be happy to call on them!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Allen S - Tualatin, OR

***

August 4th 2015

John and Sean arrived early within the time spread given. They looked and acted like professionals. They got right to work and replaced what needed to be replaced without trying to sell us a new toilet. We also asked them to replace a shower head with a Rain Head replacement. They very politely declined as they were concerned that the connecting pipe in the wall would be at risk of breaking due to the displaced weight and strain on the pipe. They left everything clean and working and they did some courtesy work for us which saved $$. Great company! You can't do any better.  No really.  You can't!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Phyllis N - Lake Oswego, OR

***

August 4th 2015

Sutherland Plumbing fixed a toilet that was leaking and gave me some very helpful suggestions for the future.  They showed up on time and were very efficient.  Great Job!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Jill M - Milwaukie, OR

***

July 31st 2015

I made an appointment with Sutherland Plumbing - looked up their website as a recommendation from my nextdoor neighbor.  I didn't even see all these awesome Yelp reviews until now!

Made the appointment online: easy. They texted and emailed confirmation: easy. They showed up exactly when they said they would: easy. They fixed/replaced my broken water spigot and offered a couple recommendations with pricing before proceeding: easy.

After they finished, they asked if there was anything else we'd like them to look at while they were there. So professional, nice and respectful. It was really a refreshing experience.

They checked our water pressure and looked at our old basement pipes. They gave some basic and thorough advice on what we might be looking at short & long term - they talked with us a bit and answered questions.

I will call these guys back for future work and recommend them to friends and neighbors in a heartbeat.

5 Stars (Yelp)

Jen S - Portland, OR

***

July 20th 2015

Initially, I hired Sutherland Plumbing for a toilet problem. I was so impressed with Ti Sutherland's professionalism and integrity that I also had him replace a problematic faucet. Last month, the toilet he installed had a parts problem and he came out the next day and replaced the part free of charge. He is knowledgeable, honest, easy to work with, and stands behind his work. I will use Sutherland Plumbing for further plumbing work done at my house.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Mary S - Portland, OR

***

July 17, 2015

Sutherland Plumbing replaced a faucet, replaced a shower head, and replaced several shut off valves.

They were on time - even early. John and Sean were very professional . They made sure things were done right and cleaned up carefully. Recommend.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Cindy L - Beaverton, OR

***

June 24th 2015

After trying unsucessfully to unclog my laundry room drain, I went to Yelp to look for a plumber. I spent a good amount of time reading reviews and decided on Sutherland Plumbing. This proved to be a very good move. They came out, assessed the problem and had an updated standpipe installed in under an hour. Even after my old house tried to thwart their efforts, they had an answer for each challenge. The work was done well, the price was reasonable and I can wholeheartedly recommend this company for your plumbing needs. They take pride in their work and it shows!

5 Stars (Yelp)

Martin T - Portland, OR

***

June 20th 2015

Ti came to our house ahead of the quoted time to assess our plumbing issues.  He was extremely knowledgeable, professional and honest.  He took the time to explain each issue in detail and saved us money by advising us that we could fix a simple problem ourselves.  He spent about 30 minutes at our home and left with a handshake and no service call fee.  Amazing!  Such a breath of fresh air to see in today's "trade" world.  Sutherland will be the first we call with any future plumbing needs.  Thanks Ti!

5 Stars (Yelp)

Karen D - Portland, OR

***

June 18th 2015

John came to fix my sink and was abundantly professional and informative. He laid out the options, risks and pricing of my repair project and left my bathroom cleaner than when he started! He even gave me a walk-through of the plumbing in my house when I expressed concerns about my old plumbing. I would call Sutherland first if you want experience, professionalism and skill!

5 Stars (Yelp)

Devon H - Portland, OR

***

June 11th 2015

Super nice guys, super friendly.  Quick service, prompt arrival and fair pricing.  These guys are popular and I scheduled an appointment for a leaky faucet a week in advance.  Well worth the wait!  I highly recommend them.  Thank you!

5 Stars (Yelp)

Sarah D - Portland, OR

***

June 10th, 2015

John installed new plumbing under two sinks. He replaced a faucet and repaired a bath fixture.

It went very well. John is a top-notch professional all the way. He gave us a fair estimate and made sure we understood everything about the work to be performed. John provided us with possible case scenarios, so that we would feel prepared if other issues came up. Luckily, that didn't happen and in the end, our total cost came in below estimate. We are exceptionally pleased with Sutherland Plumbing!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Lisa B - Portland, OR

***

June 5th, 2015

Sutherland Plumbing re-built the faucet fixtures for the bathtub and part of the sink.  They also checked to ensure the tub was draining properly.   John was very professional, on time, cleaned up afterwards and more importantly he was very knowledgeable & worked quickly.   He even did a little extra that I wasn't charged for!  I've used these folks before and they are one of the best.  Highly recommended.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Derek L - West Linn, OR

***

May 26th 2015

I called for help when our water main decided it had lived long enough. Ti answered, and was out to our house the next morning. He was professional & knowledgeable, he explained our options and what each would entail. When we chose the full main replacement over a spot fix, he even hooked us up with a temporary fix until they could get the main done. I would use Sutherland Plumbing again in a heartbeat!

5 Stars (Yelp)

Mermak D - Portland, OR

***

May 19th 2015

John is everything you'd want in a plumber - knowledgeable, experienced and easy to work with. John came to replace our garbage disposal and I happened to ask him a question about our dishwasher. He was out our door, on his truck and back in with a power driver fixing it!!  I had tears of joy with the way he went over the top. I would highly recommend this company to anyone looking for a professional.

5 Stars (Yelp)

Bonnie N - Portland, OR

***

May 19th 2015

Sutherland Plumbing took up the old toilet and replaced it with a new one that they already had on the truck.

We had our bathroom floor replaced around the toilet before we called Sutherland. We keep finding water around the toilet. Ti pulled the toilet and found the problem. It was put in wrong. He had to reseat new bolts that were not connected & bent over and not sitting on the O ring. Ti had a new toilet on his truck which was handy. The water has now stopped and not dripping to the basement. Ti was very, very good and knowledgeable. I would use him again!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Robert M - Portland, OR

***

May 14th 2015

It was an absolute pleasure to meet Ti when he came for the service call to my house.  He was honest, personable and downright funny.  It is clear that he cares about the people he is helping and doesn't look at each call as just a job. I can only imagine the other people that work for the company would have the same level of integrity as he does.

I too appreciate that he provided referrals to other dependable contractors that can help us.

You should definitely consider Sutherland Plumbing.  I will, without a doubt, use them again in the future.

5 Stars (Yelp)

Amy S - Lake Oswego, OR

***

May 11th 2015

Sutherland Plumbing installed a water line for an ice maker for my new refrigerator.

I was very pleased to have a professional company treat me with respect in both making an appointment and doing the work. I made the appointment with Ti and when we had a hiccup, he made it right instantly. That was an excellent start in my book. John came over to examine the complicated setup for the water line (I have a finished basement and the fridge was not in a convenient location for the line). We worked TOGETHER in coming up with a creative solution for the line that would require minimal sheet-rock removal. John ended up branching off a current line used for an exterior water hose, then he snaked that line through the attic in the garage which connected with the attic over the kitchen. Then he drilled through the interior wall behind the fridge and hooked up the line. I thought it was brilliant. John communicated the whole time and let me know how things were going. He worked well with his apprentice (who got to install a new shower head) and they left the place cleaner than it originally was! I would definitely use Sutherland Plumbing if needed, once my budget allows. Very professional and nice people.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Patricia M - Portland, OR

***

May 11th 2015

Quick to respond, knowledgeable and determined to complete the job in a timely manner.  I will definitely use them again!

I called late in the morning about a water heater issue.  Ti knew exactly what the problem was and John showed up about 40 minutes later.  We ran in to a snag with the universal thermostat not fitting our heater so John drove across town to grab a custom kit for my specific heater.  All is well and we have hot water again! 

These guys definitely know their business!  Highly recommend!

5 Stars (Yelp)

Jennifer P - Portland, OR

***

May 11th 2015

Sutherland Plumbing inspected 3 toilets, and for the problem toilet they adjusted a bolt on the valve to stop the leak into the wall. They also installed the new toilet seat we'd purchased.  They confirmed that the other two toilets are ok.

Great, beyond expectations. They responded immediately and came to provide service even faster than the initial response was promised. They advised us of the state of our toilets which we may wish to replace in the future.  They fixed the one problem toilet and assured us all are up to speed for now.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Donna D - Portland, OR

***

May 11th 2015

Sutherland Plumbing fixed my toiled that kept running.  They were fast, friendly, professional and didn't try to sell me anything I didn't need.  They also took the time to show me what was wrong.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Corianne J - Beaverton, OR

***

May 8th 2015

Sutherland Plumbing evaluated my toilet, installed a new flapper, and fixed my bathtub drain, which was clogged but did not require snaking.  They repaired a problem with the drain that had been caused by a previous plumber.

John arrived on time and was very professional and polite.  He explained the issues with my toilet and gave me quotes for repairing it at different levels (from installing a new flapper, to new guts, to a whole new toilet).  He ended up installing a new flapper but I will probably get a new toilet installed soon because of what he told me.

Although the appointment was only for the toilet, I asked John about the bathtub drain in case he had any suggestions and ideas.  He ended up addressing the clog and showed me how the drain plug had been installed upside down last time, which was causing a lot of problems. He spent about an hour at my house and saved me a lot of money by fixing the drain and I appreciated that he decided not to snake it even though I had given the go-ahead if necessary.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Cynthia L - Portland, OR

***

April 30th 2015

Scheduling, arrival & performance all perfect! Ti would not install a disposal I had purchased and wanted to supply his own. Ti is professional, and did not want to be responsible for anything other than his brand - a perfectionist. I was very happy with his work.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Dina G - Portland, OR

***

April 30th 2015

Sutherland Plumbing did a pipe replacement and a repair with customization and drain valve. Excellent! They are on time, fast and did a nice job. They even put the pipe insulation back on that other plumbers usually forget.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Nate M - Beaverton, OR

***

April 28th 2015

There is no better plumbing service in the region! Honest, informative, so friendly and polite. Very caring and GREAT all-around guys.

I also appreciated the referrals they provided to other dependable contractors for additional work I need done.

Their attention to detail and follow-through is flawless - truly, best company in town.  Do give them a call for any plumbing need. You can't go wrong with Sutherland.

5 Stars (Yelp)

Mary M - Portland, OR

***

April 27th 2015

This is my first Yelp review. Our water heater sprang a mild leak last weekend. We weren't sure if it was a major concern or not, but we figured we had better call a plumber. After checking Yelp & Angie's List, we decided to go with Sutherland Plumbing. Ti told me he couldn't get out right away because he was already booked & kindly gave me a recommendation for another plumber who might be able to help, but we decided the leak was currently minor enough to wait for Ti.

By the time Ti arrived for the appointment we'd made, the leak had gotten much worse. There was no longer any doubt that we needed a new water heater. Ti quickly & efficiently disposed of our old water heater & installed a new better quality replacement. He also recommended a thermostatic mixing valve to help better maintain the water pressure & temperature.

Ti did stellar work, cleaned up after himself, & offered us a great warranty. The final price fell within the range he had initially quoted me over the phone. He was extremely professional & we are very pleased. We will be calling him for future work. I highly recommend both Ti & Sutherland Plumbing!

5 Stars (Yelp)

Jennifer P - Happy Valley, OR

***

April 22nd 2015

I've used Sutherland plumbing twice now. They do excellent and fast work. They were able to squeeze me in on short notice both times and able to fix the problems quickly.

5 Stars (Yelp)

Julie K - Portland, OR

***

April 18th, 2015

I asked Sutherland Plumbing to come and fix a leak in my vintage toilet.

Ti Sutherland was very straightforward and explained that due to the age of the fixture and a number of other points, I might want to consider replacing the unit, rather than have him try to fix it. This was not a hard sell. He explained all of his reasonings and they made perfect sense.  I should note that I am also an independent contractor whose services involve fixing things (although clearly not 1934 toilets), so I am savvy to, and do not take kindly to, hard sells.

We discussed a couple of options (including using a unit that he had with him) but I decided to take some time to look at possible replacements. Ti was fine with that and gave no indication of disappointment or frustration, accepting my decision. Despite coming out on a call that ended with nothing more than a service call fee, Ti was friendly, very professional and I will use his services when I decide what replacement to use.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Claire D - Portland, OR

***

April 15th 2015

These guys are great. Can't say enough about how good their service was. They showed up early and got right to work after showing them what needed to be done. They were fast and professional and did a totally awesome job. I would highly recommend them to anyone looking for plumbing services.

5 Stars (Yelp)

Herman B - Happy Valley, OR

***

April 12th, 2015

Sutherland Plumbing inspected my water heater & replaced the thermal coupler.

I called early afternoon Sunday after finding my hot water heater pilot-light out. I tried to address the issue myself but it wouldn't stay lit. I paid an emergency fee to have them come out Sunday evening (which I was more than happy to pay. Not a fan of cold showers.  Neither is the wife).

Ti came out and immediately said it was likely the thermal coupler. He inspected the whole system and found no other issues.  Ti replaced the coupler and that solved the issue.  He took time to explain the issue, how it works and answered some more questions from my wife regarding water heater systems, etc. I paid more because we wanted it fixed ASAP, which we were OK with.

Overall great service & we will go back to Ti and Sutherland Plumbing if we need anything else!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Chris L - Hillsboro, OR

***

April 7th 2015

Timely, helpful and professional.

Straight shooters and hard workers who are eager to get to the bottom of your problem and solve it for you.

Our case was especially problematic - a leaky faucet that dripped down to a basement ceiling. Sutherland Plumbing resolved the issue by discovering the source of the problem and then fixing the issue thoroughly.

Excellent service. Excellent people. Why aren't you calling them?

5 Stars (Yelp)

Tom C - West Linn, OR

***

April 7th, 2015

My kitchen sink was clogged and wasn't draining when I turned on my garbage disposal. Sutherland Plumbing replaced my garbage disposal & connecting kitchen sink pipe. 

It went better than expected. First, I chose Sutherland Plumbing based on the Angie's List reviews. Ti contacted me the same day and was able to fit me in the following day. Not having my sink to use was a concern.

Ti contacted me before our scheduled appointment to let me know that he was 30 minutes away which was perfect because he was able to come early. He explained to me the issues with my disposal (which was on its last legs and had been clogging up once in a while) and the connecting pipe by pointing out the areas that were starting to leak. He replaced the disposal and discussed the benefits of the new disposal and ways to optimize it. Plus the new disposal is quiet and received good ratings from consumers.

Overall, I'm satisfied with the work. Moreover, Ti was honest with me about the price and options - which I greatly appreciated.  I'm happy to have a functioning disposal now and will call Sutherland Plumbing in the future.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Tracy S - Tualatin, OR

***

April 3rd 2015

How many times has your plumber called you after the job is done and said, "Thank you for trusting us?" Never - right? John of Sutherland called to tell us the job was done and to thank us. Ti also emailed to thank us. We did trust them and I would advise you to trust them too. This business is a straight-up diamond example of GOOD in this crazy world.

Our tricky plumbing situation involved an unrepairable 90 year old sink, a leaky faucet, in a rental house and having to fix the problem from 2000 miles away. We called Sutherland Plumbing and from the first phone call, Ti was excellent to work with.

To make a long story short - we needed a new sink to fit between 2 cabinets in a 90 year old house.  We wanted to disrupt our tenants as little as possible. We wanted to have a good solution but not spend a million dollars. We solved the problem with many phone calls, many emails and pictures. Ti spent time searching for the right sink for the space. Of course there was a glitch on the final install day - but Ti solved it with his diamond saw. Hooray!

The new sink is in - it looks great via email pics - and I would recommend Sutherland Plumbing for ANY plumbing job you might have.

5 stars (Yelp)

Scrantz L - Madison, WI

***

March 31st 2015

Best plumber I have ever dealt with.  Fast, efficient, quality work.  Pricing was reasonable.  I'm so happy to have a go-to plumber in the Portland area.

5 Stars (Yelp)

Shawna H - San Diego, CA

***

March 26th 2015

We called when our garbage disposal died and we had a leak under the sink. John came out the next day and knew what was wrong the minute he checked under the sink. He was quick, honest, so nice and even put shoe covers on and cleaned the floor! A+ for this company - highly recommend.

5 Stars (Yelp)

A R - Portland, OR

***

March 19th, 2015  

Sutherland Plumbing rebuilt the tanks of all three of my toilets.  The wrong screws had been used to assemble them and they were rusting.  Two of my toilets were also allowing water to run and since the service I haven't had any issues. They were very professional, fast and explained the whole process.  I will use them again in the future.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Heather J - Portland, OR

***

March 12th 2015

Ti just solved a plumbing problem that we've had periodically for many years. Other companies would come out to clear the bathtub drain, maybe once a year, every year. Ti took one look at the tub and let us know that the drain stopper was slipping up, that our pipes were just fine, and the problem would be solved for $5 at the hardware store, not hundreds of dollars in new pipes. Not too many people will talk you out of having work done. Thanks so much, Ti!

5 Stars (Yelp)

Ari L - Portland, OR

***

February 13th, 2015

I hired Sutherland Plumbing to install a new garbage disposal, check my dishwasher drain system and run diagnostics on my ornery toilet.

So, let me start by saying that if you need a plumber, this is where your search should end.

From the moment I first called, I've been impressed by the responsiveness and professionalism. Ti listened to my list of plumbing-related woes and immediately put me on the schedule. As promised, Ti called as he was on his way, arrived on time and he & his apprentice, Sean, got to work. Ti came prepared with two disposal options, thoroughly explaining the differences between the two. He was patient with me as I explained the history of the plumbing issues we'd been having and paid attention to what we needed. Occasionally Ti would stop what he was doing to ask questions about how we used our disposal, made great recommendations for what to do and what not to do to keep the disposal working as long as possible. As a courtesy, Ti finished up the sink fix with a sink basin shine and then went on to check our dishwasher & toilet issues and made suggestions and delivered explanations as to why our appliances and toilet were behaving the way they were.

On top of being so thorough, professional and informative, Ti and Sean were both so kind and interactive with my dog and toddler.

All in all, it was a great experience and we'll never call any other plumber besides Sutherland Plumbing. Thanks so much for your time and for making life a little easier for us!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Heidi E - Portland, OR

***

February 10th 2015

Knowledgeable, ethical, honest and quick. You know, what everyone else says.

I had a slow leak in my basement caused by a pex pipe not firmly seated in its fitting. Ti seated it, (click) and said it was lucky for me nothing happened to jar the pipe since it was barely contacting the washer. He said "No charge."

All the way to downtown Hillsboro and no charge? When does that even happen.

As it was I did need a new laundry faucet. Ti put it in and it cost less than the verbal quote before he started.

Sutherland Plumbing rocks.

5 Stars (Yelp)

Charlene F - Portland, OR

***

February 10th, 2015

I hired Sutherland Plumbing to fix a clogged leaky sink, replace some ancient pipes on the sink and fix a leaky toilet.

I've used Sutherland Plumbing twice on my rental house and both times they have saved me. Very reasonable costs and extremely responsive fast service. Ti always explains what he's about to do before he does it and the costs involved (which has not always been the case with other plumbers). Highly recommended!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Maia E - Portland, OR 

***

February 3rd 2015

Recently we discovered a leak underneath our house related to the hot water line. A crack in the CPVC piping was leaking out into the garage.

I called Ti on Monday and we were fortunate as he was able to come out first thing this morning. He diagnosed the problem, explained everything to me and everything was fixed up by 10am.

Sutherland Plumbing is run by a straight shooter, a local company with guys who just want to make things right. I really appreciate that. Especially considering our cookie cutter house was built with less than ideal materials. Ti knows what's right and wrong, if you need him for plumbing or have questions. This is your company!

5 Stars (Yelp)

Matt S - Tigard, OR

***

January 29th 2015

There was a leak in the upstairs storage room, showing on the ceiling of 1st floor study.  It was difficult to find the source, but Ti found the source of the leak and showed me how the water had traveled across the roof line and down the sides.  The source of the leak was clear to see.

Ti then gave me a referral to a recommended roofer.  But, he didn't stop there, he texted the roofer with his analysis and requested that he call me.  I received a phone call from the roofer in under 5 minutes and he arranged to come check my leaky roof the next day!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Con B - Portland, OR

***

January 29th 2015

If you want quick, honest, informative, professional service, look no further than Sutherland Plumbing. I called Ti with a question about my water heater and he pointed me in a direction that I could potentially solve myself, even though it meant he lost the service call. Unfortunately, I couldn't fix the problem myself. But Ti did, in about an hour, with no upselling. Looks like I found my plumber. Great work, Sutherland Plumbing!

5 Stars (Yelp)

Scott E - Portland, OR

***

January 22nd 2015

I can't speak highly enough of Ti at Sutherland Plumbing. It started with the great communication - he was friendly and professional over the phone, and texted me with reminders and an ETA (so wonderful as opposed to the vague "somewhere between 8am-2pm" business you so often get!) He did a great job explaining what needed to be done and remained conscientious of my strained budget. The work was done promptly and competently. Thank you, Ti!

5 Stars (Yelp)

Gretchen P - Portland, OR

***

January 22nd 2015

Ti and his apprentice, Sean quickly and efficiently accomplished the following for me:
1) Replaced broken garbage disposal system & updated the connected plumbing.
2) Replaced broken "frost free" exterior hose spigot.
3) Unclogged sink drain & stopped exterior faucet leak.

This is the 3rd time I've hired Ti and he is officially my “go-to” plumber.  This time, he had a 2nd pair of helpful hands with his new apprentice Sean, who was an awesome hire!  Both guys were very professional and worked well together as a team to get the jobs done quickly.  Upon arrival, I walked them through my laundry list of plumbing issues, and Ti was thorough in his feedback on each issue.  Due to my budget, I had them tackle only our biggest issues, which are listed above. The remaining "handyman-type" plumbing issues, I opted to try and fix myself, and Ti was super accommodating to explain the "how to" and provided a product list! What a GUY :)  Thanks again Ti and Sean, and keep up the great quality work!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Brett J - Portland, OR

***

January 20th 2015

We highly recommend Ti with Sutherland Plumbing for any repair needs. Since we have limited knowledge about water heaters, we wanted to find a company we could trust. Ti was easy to work with, prompt in service time, best pricing, excellent at communicating what our current needs were, and what to look for in the future. Ti's great customer service and honesty is rare in the service industry. Thank you for the great service and for giving us our hot water back!

5 Stars (Yelp)

Ms. O - Beaverton, OR

***

January 15th 2015
 
Sutherland Plumbing cleaned out a kitchen drain and added a clean out valve.

I live in a 40's house, have been here for almost 40 years.  The kitchen drain clogged for the first time.  I called and got an appointment within a day.  Ti accommodated my schedule, evaluated the issue and explained what was going on.  He cleaned the drain and added a clean-out valve. He was clear in explaining the necessity and benefits of why the clean-out valve was necessary.  I don't view it as an upsell but a very practical and in this case, needed addition.  The job was done quickly, cleanly, and at a fair rate.  If I ever need any more plumbing assistance I will call Sutherland Plumbing again.  A good experience!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Eric S - Portland, OR

***

January 2nd, 2015

We had a break somewhere between the city meter and our house.

It was a tough job because we needed to put a new line in (old line was not to code).  Sutherland Plumbing needed to burrow under our concrete pad from 30-40 feet away, carefully working through every utility without any problems. 

Ti is very experienced in this type of work, and worked completely through anything that popped up like he had seen & solved many times before.  Sean worked hard and long clearing the path and chopping through the roots on a very cold day, as well as helping on every other phase of the project. They are a very professional team, had the right tools, and went above and beyond in the work they did. They started in the morning as scheduled, and worked completely through the day (New Years Eve).

They responded well to our problem, showed up at scheduled times and were very clean & organized. The products they used were more than required to do per code (we were told in detail before the job was started), and the little extra things they provided will prevent potential future issues.  Sutherland Plumbing had the right tools, knew how to use them, and Ti & Sean both knew what they had to do, and simply did it.

I will not hesitate to call them for any plumbing job, and I am a tough customer to please. When I find someone this good, I will not hesitate to share the info. With so many outfits that are inexperienced and out to shave every penny they can on the parts they use, it is refreshing to find someone who does an excellent job with excellent materials at a fair price!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Mike G - Warrenton, OR

***

December 23rd, 2014

Sutherland Plumbing saved our day!!  Ti arrived within 30 minutes of receiving my Sunday morning emergency call.  He explained expenses involved with the job and then went to work.  He not only fixed our “disaster,” he did four additional things: First, he prevented a second disaster from occurring in the future by replacing our water heater, which was badly corroded and leaking water.  Second, he not only cleaned up after himself, he cleaned up mess that he had not made.  Third, he installed an indoor water turnoff valve, something that should have been done by a prior plumber.  Lastly, he checked our water pressure & fixed some leaky faucets as a courtesy.  He communicated effectively each step of the way.

My recommendation - if you need a plumber, call Sutherland Plumbing.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Jean L - Aloha, OR

***

December 23rd, 2014

I hired Sutherland Plumbing to rebuild three toilets.  Each toilet was malfunctioning in its own way.  Sutherland Plumbing completely rebuilt them and they have been working very well ever since!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

John D – Portland, OR

***

December 20th, 2014
  
Ti to the rescue again!  We just moved into a new house that had a tankless hot water heater (not a fan, by the way) and it was not working.  Our first call was to Ti.  He was straight up honest with me and told me that those were not his specialty.  He directed me to the Google to look for a company trained in that vintage appliance.  I tried that route and found out that the unit was nearly 30 years old!  (Did we have that technology way back then?)

After paying an emergency fee to the "specialist", that dude recommended that he could repair it for a hefty fee, but further recommended that we should replace it for a heftier fee.  The CFO (wife) and I decided that it was not worth the cost to have that dinosaur patched up, so we called Ti. He was at a family function Saturday afternoon on the west side of town, but called me back and said he could be over later that day to do the job for us at our new house way on the east side of town in Gresham. 

He came over Saturday evening at 4:30pm and had the old relic yanked off the wall and replaced with a beautiful, good-ole fashioned high-efficiency 50 gallon tank water heater!!!  He and his apprentice Sean were done with the job in a matter of hours.  And once again, the work site was cleaner than when they arrived.

You have plumbing issues?  Give Sutherland Plumbing a call. They are the best!

5 Stars (Yelp)

Ty B - Gresham, OR

***

December 12th, 2014

Sutherland Plumbing replaced my water heater and shower stall valve.
 
This might possibly be the best plumbing experience I've ever had!  Not only did they repair & replace all I asked for, but they adjusted my water pressure valve, fixed a leaky faucet and adjusted the pressure on another faucet at no charge.  They did this because they were already there and the service required no additional parts and took very little time.  Sutherland Plumbing was on time, very professional and up to speed on new products and codes.  These guys are great!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Michael M – Happy Valley, OR

***

December 11th, 2014

Sutherland Plumbing was hired to do two things:  1) Emergency restoration of water service. 2) Replace broken water main feeding my home.

I discovered water bubbling up through my front lawn on Saturday.  The lawn was flooded & there was flooding along the side of the home. Another contractor who coincidentally was at my home for a different issue suggested Ti Sutherland and two others.  He then called all three on my behalf right there, to see if anyone could help me out.  They all called back quickly, but Mr. Sutherland said he could come by on Sunday to survey the problem.  He described a two-step fix: 1) To get my water back on, he could install a hose across my lawn into an outdoor faucet that would feed back into the house.  2) When he could get his digger/driller crew out on Wednesday, he would replace the broken water main.  We agreed on a price and schedule, and he restored the water on Sunday.

Mr. Sutherland called me Sunday evening to check-up on us and to ensure our water was working.  Extra points for that!  He scheduled his digger/driller crew for Wednesday.  He showed up with his assistant, his drillers showed up, and they got the problem solved in a few hours.  Then he and his assistant cleaned-up the lawn, even replacing the sod so it looked like nothing had ever been done and the water is great!

One other thing: Mr. Sutherland knew there were other contractors who would be coming out to see the problem.  Once we agreed on Sunday that he would be doing the job, he asked me to call the others to tell them not to come out, because he didn't want their time to be wasted.  I would have done that anyway, but I was amazed to see how much concern he had for others.  A very kind & decent man! 

I would easily use him again, and recommend his company to my friends.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Tom H - Hillsboro, OR

***

December 6th, 2014

Sutherland Plumbing fixed a slow filling toilet and fixed 3 slow moving faucets.

Ti was great. He showed up early in the time window and was very friendly and professional. He was very helpful in explaining the causes of the problems. I highly recommend this company. His apprentice Sean was very professional and polite also.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Scott S - Lake Oswego, OR

Response from Ti Sutherland:

Thank you for the review, we are pleased to learn your experience was a good one!

***

December 6th, 2014

Sutherland Plumbing installed a pressure regulator and thermo control valve to alleviate pipe overpressure in our home.

This service went completely smoothly.  Ti and Sean arrived early (with my blessing) and accomplished the replacements with a minimum of fuss.  Ti is honest, forthright and easy to work with.  The cleanup after the job was thorough.  I definitely will use this contractor again if I have a plumbing issues in the future.  Highly recommended!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Bill B - Portland, OR

Response from Ti Sutherland:

What a treat it is to learn of your positive experience with us. Thank you for taking the time to submit your feedback!

***

November 24th, 2014 

Sutherland Plumbing inspected upstairs & downstairs toilets and repaired one.  They checked the water flow and diagnosed the source of a noisy pipe.

Everything was coordinated well and Sutherland Plumbing showed-up on time.  Very friendly & professional.  Ti used a little ingenuity to fix the downstairs toilet.  It works fine now.  I plan to use Sutherland Plumbing to install a regulator to solve our noisy pipe problem.  Definitely recommended!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Bill B - Portland, OR

***

November 14th, 2014

Professional.  Creative.  Informative.  Friendly.  Visionary.

Those are not always the adjectives you'd think of for a plumber, but they fit Ti Sutherland perfectly.

We had a leak spring up in the pipe from the water main to our house.  A nice little river running down our sidewalk!  We had the Water Bureau guy out and he gave us an initial assessment and thoughts about they type of work that the plumber we'd hire would have to do.  We had several plumbers come out and give us quotes.

While Ti was not the cheapest, he had the best plan.  We were able to ask him questions and get well thought-out answers.  Of all the plumbers, he was the only one to look in the crawlspace to see how the water was feeding in to the house beyond the initial shut-off valve in the garage.  One plumber told us they'd have to dig up the sidewalk and re-pour the concrete, which sounded crazy expensive.  Another plumber was going to jackhammer a corner of our garage to re-use existing steel pipes that did not have much time left.

Ti subcontracted some great people who were able to bore a hole from the water main, under the sidewalk, under our garage, and in to our crawlspace.  Ti then did some masterful work creating a new, easily accessible shut-off valve while redoing the spigot at the front of the garage with an easy to use winterizing valve. This turned our house in to a closed (1 way) system, and normalized the water pressure.

After the work was done, Ti took us through all of the modifications and showed us how everything works.  He also gave us some thoughts about the future needs of our house and helped us start planning for eventual updates that will need to happen.

Ti was up front about pricing, and stuck to his quote.  The parts he used are very high quality, and we're extremely pleased with the quality of work.  We will definitely look to work with him again when we need a plumber!

5 Stars (Yelp)

Sam W - Portland, OR

***

November 14th, 2014

Sutherland Plumbing diagnosed & fixed a leaky copper pipe.

We had a leak in the ceiling with no indication where it was coming from.  After exploring all possible sources, Ti cut a small hole in the ceiling, then expanded it as little as possible as he identified the leak.  He cut it square to facilitate easier drywall repair.   Ti had all of the tools & parts needed and fixed the pipe cleanly and professionally.   Both he and his apprentice were professional, on-time, communicated well and cleaned-up their mess.  Ti also showed me how to fix a leaky faucet unrelated to the reason for the visit.  He also provided a recommendation for drywall repair.  Overall a great experience.  Would highly recommend.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Derek L - West Linn, OR

***

November 14th, 2014

Ti went above & beyond the call of duty to help us with our clogged toilet.

Ti was friendly, professional and trustworthy. I couldn't meet him, so I texted him our garage code. He came in and fixed everything requested. Ti cleaned the toilet and all around it. Then he texted me photos of what he dealt with. AMAZING.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Tim B - Beaverton, OR

***

November 11th, 2014

Sutherland Plumbing replaced our instant hot unit at the kitchen sink.  They rebuilt a toilet that hasn't been working right since we bought the house in 2012.  Sutherland Plumbing also re-centered & tightened various faucets, using silicon adhesive on some.  They also cleaned traps in the master shower wands.

Everything went really well.  All our plumbing is working like new, or better.  Ti Sutherland gave us the cost of the work up front.  He and his assistant worked for a good three hours and all plumbing issues were fully explained.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Charles K - Lake Oswego, OR

***

November 6th, 2014

Sutherland Plumbing replaced my tub faucet cartridge, replaced all bathroom sink fixtures - sink, drain and pipe; they diagnosed my kitchen sink sprayer problem & recommended a replacement part which would be much less expensive for me to replace.

This is the second time I've had Sutherland Plumbing come to my house to make plumbing repairs.  I'm now even more impressed with Ti Sutherland and his assistant, Sean, with their professionalism, concern for my budget, and respect for my home.  I very much appreciate the cost estimate of repairs, quality of parts that are installed, and Sutherland's preparedness to do the job.  Mr. Sutherland even called a week later to check on the functionality of the new plumbing parts and repairs.

I'm so grateful to find this top-notch plumber!  I would highly recommend him to anyone.  In fact, I have!  Thank you, Sutherland Plumbing!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Lynda H - Gresham, OR

***

November 2nd, 2014

My hot water heater randomly went out this morning. For some reason, MANY plumbing companies are closed on Sunday. Finally I found this number and chose to accept the "emergency" plumbing appointment.

Thankfully I was transferred to a gentleman named Ti. He was booked solid for 4 days but offered to help my boyfriend through the steps of re-lighting the pilot light. And now it works!!

I totally recommend this company. Great service with impressive knowledge!

5 Stars (Yelp)

Amy W - Portland, OR

***

October 29th, 2014

I set up an appointment for Ti to come & unplug a clogged toilet.  He was on time and called beforehand to tell me he was on his way. He won a new customer today!

When Ti and Sean showed up, they introduced themselves and I was explaining what I had done to try and unplug the clog.  About this time we heard a sound that sounded like the toilet emptied.  It apparently unclogged as we were talking!  We all looked at one another and Ti flushed the toilet and it worked as it should.  He put some paper down a few times to make sure it was really working.  It was incredible.  The toilet had been clogged for a week as I tried to unplug it with a plunger, etc., to no avail.  He explained to me what had probably happened & said he wasn't going to charge me - even for the trip here!  I was surprised and delighted.  What great customer service!!   You can bet I will be calling Sutherland Plumbing for ALL my plumbing needs & recommending them to all my neighbors and friends.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Valerie C - Beaverton, OR

***

October 24th, 2014

Ti and Sean were responsive to fix my clogged shower as well as repair the plumbing project that was done incorrectly by a pervious company.  The estimate was a fair one and the quality of  the work completed was great.  He showed me the latex plumbing joints and other issues that were done incorrectly by the previous plumber and that he & Sean fixed.  The thoroughness of their work is completely one to trust.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Jenni P - Beaverton, OR

***

October 21st, 2014

Ti Sutherland recently replaced our dilapidated claw-foot shower fixture, head & faucets. He worked with us to select the right model & parts and assisted with ordering. The parts were delivered and Ti installed the unit.

I can't say how impressed I am with Ti and his work! He is knowledgeable and takes the time to explain how the parts work, why something isn't working, and answers general plumbing FAQs. I would highly recommend his services.  I love my new shower!

5 Stars (Yelp)

Heather W - Portland, OR

***

October 13th, 2014

Ti and Sean were excellent, from the moment they arrived - they were ready to work. I had a unique problem and Ti showed his ability not only as a plumber but also as a very lateral thinker in coming to a solution to our needs. Ti is not just a great plumber but has the down to earth approach that my Wife and I look forward to when meeting contractors.

Thank you Ti and Sean for making Friday 10/10/2014 a non-stressful day when performing your work. it was an absolute pleasure to meet both of you and I totally would recommend your company at any time!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Bradley Z - Aloha, OR

***

October 9th, 2014

Cleared clogged toilet.  Amazing response time.  Kind & courteous and very informative.  Clearly articulated issue & potential options.  Overall, awesome service and fixed the problem.  I Will use Sutherland Plumbing again!

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Jermaine C - Beaverton, OR

***

October 3rd, 2014

Ti fixed my dripping shower problem.  The whole event went very smoothly.  Ti was friendly, as was his apprentice, Sean, and helpful & upfront.  He told me the price before starting to work, if the problem was what he assumed from his first impression - and quickly took care of the problem.  Ti answered all of my questions and also gave me a bid for another job I had asked him about. 

Ti responded quickly to my inquiry and was respectful.  I would trust Ti for future jobs.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Twila P - Beaverton, OR

***

October 1st, 2014

Sutherland Plumbing was the 3rd plumber who had come to the house to fix a problem with my washing machine drain overflowing.

The first two plumbers could not fix the problem, and I was referred to Ti to have some drain lines under the house replaced.  When Ti came, he said he did not think that was the issue and wanted to start with cleaning out the lines, as he did not want me to spend more on unneccesary work. 

Sure enough, Ti & Sean went to work on the kitchen line and got it cleared out so that the washing machine no longer overflowed.  They also replaced a disposer in the kitchen.  It has now been 2 months since the work was done, and everything is still fine.  I wish I had called them in the first place, as it would have saved me lots of money!  At least I know for next time.

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

Traci G - Beaverton, OR

***

September 27th, 2014

I called Sutherland Plumbing to price out a number of minor repairs (slow shower drain, fix broken exterior faucet, dishwasher, disposal issues) and one fairly significant repair (kitchen sink) for my older home. Ti was very organized and gave me a specific window and day that he would be able to come over. Ti called promptly on the day referenced and arrived shortly after with his apprentice and took a look at what work needed to be done. He was very transparent and honest about what needed to be done and presented me with a few options for each job. His quote ended up being quite reasonable and they worked on fixing my plumbing immediately. His work was stellar and he and his apprentice cleaned up everything prior to leaving. I highly recommend Sutherland Plumbing as Ti takes a great deal of pride in his work and it shows in the quality. Additionally, his price was reasonable compared to other plumbers.

5 Stars (Yelp)

Vinay P - Portland, OR

***

September 16th, 2014

I've worked with a lot of plumbers over the years and Ti was one of the easiest plumbers ever to work with. He kept me constantly updated with text messages the entire time he was working at my house. The quality of his work was great. Very, very impressed. On time, great value, quality work. What more could I ask for? 

5 Stars (Yelp)

Travis S - Portland, OR

***

August 25th, 2014

We booked a '"toilet tune up" due to a toilet which would not completely flush and continued to run for long periods time after flushing. Ti inspected the toilet & diagnosed that it was a "fill level" issue and also replaced the flapper. He also re-caulked the base of the toilet and discussed an excessive water pressure issue.

Ti and his apprentice Sean arrived on time, fully discussed the issue with us and our expectations for what was covered through the special price we were offered online. Ti did an excellent job of communicating the issues with us and his recommendations for solution. They were very quick and efficient in their work. They even re-caulked the base of the toilet where the seal had failed. We would definitely call them again. Communication is one of Ti's strengths and he communicated at a level we could understand. 

Marjorie R - Milwaukie, OR

RATING: A (Due to the proprietary nature of some reviews, we may not display the source)

***

July 10th, 2014

Sutherland Plumbing folks work fast and expertly. They don't cut corners with the materials they use and they are super polite. They clean up after their work. They are absolutely the best plumbers I've ever had! 

5 Stars (Yelp)

Esperanza C - Portland, OR

***

June 15th 2014

We had a one year old water heater - yes, one year old - that was leaking. It was a cheap contractor type. Anyway, Ti found room in his schedule to come inspect it. He gave us our options, which included doing a self-installation of a water heater. He didn't try to sell us or pressure us but gave us options.

He installed a new water heater and the difference is dramatic. There's more pressure and it's hot! He provides a 10 year warranty that he backs himself and it covers everything.

Great service, timely and professional!

5 Stars (Yelp)

Jim S - Portland, OR

***

May 19th 2014

I was amazed at the comprehensive knowledge of plumbing that Ti Sutherland has and how quickly and completely the plumbing problem at our house was fixed. Our pipes had started knocking in our walls for no apparent reason. After asking a few questions, Ti went to work and within an hour he told me he thought the problem was solved. Ti explained plumbing as a system where something in one place could cause symptoms in another and what he had done to get everything working together again.

He was right. It's been three weeks and we have not heard the slightest sound of a knocking pipe. And the price was a relief as well!

5 Stars (Yelp)

Bob U - Clackamas, OR

***

May 8th 2014

I highly recommend Sutherland Plumbing. We had a major leak at the house that required a main line replacement as well as new pipes to a utility room. Ti gave a reasonable estimate and the work was well done. Even more rare was to find a plumber who is a great communicator on the whole process. Ti went out of his way to make sure I understood what needed to be fixed, the options available, when to expect someone at the house to locate all of the utility lines and the status of the plumbing permit, etc.

It was refreshing to work with someone who was so professional and organized. And to top it all off, Ti finished the job on time, as promised. If I have any other plumbing issues in the future, my first call will be to Sutherland Plumbing!

5 Stars (Yelp)

Tiffany A - Portland, OR

***

January 31st, 2014

Ti did an outstanding job repairing my claw foot bathtub today. His attention to detail, superior job knowledge, and friendly demeanor makes him an easy recommendation for any plumbing job. I have used his services once before today and I will surely use him again if the need arises in the future.

5 Stars (Yelp)

Nick R - Pearl District - Portland, OR

***

January 17th, 2014

What a great experience!

After having 2 different plumbers/technicians come to my condo, Ti was referred to us and was able to fix the clog in less than an hour! He was knowledgeable and sat down with me after to explain where the clog was and even had suggestions to keep the drain clear.

The best part? Cheaper than Roto Rooter (who we usually use, but was unable to clear the drain!). We'll definitely be calling Sutherland Plumbing again if we have any more issues. 

5 Stars (Yelp)

Vanessa L - Portland, OR

***

November 25th, 2013

Extremely knowledgeable, very friendly & personable, Ti came out and laid-out a game plan and prices of multiple options. He also buttoned up some shoddy previous work another plumber had "fixed". Great work. Highly recommend Sutherland Plumbing's services.

5 Stars (Yelp)

Matthew B - Portland, OR

***

November 15th, 2013

I had a shower fixture valve fail, not allowing me to fully turn-off the hot water. I called Ti the next morning & he returned my call within 10 minutes. I described the problem and he was able to come out within 3 hours.  He even switched to texting me with updates so I wouldn't be interrupted at work. He gave me an overview of the problem & three cost options for how to fix it: ranging from a repair to comprehensive replacement. We ultimately agreed that the repair was the way to go for my budget and his confidence that it would hold up. At no time did he try to "upsell" me or intimidate me with "insider plumber jargon." He even managed to extract a piece of metal in the pipe that had come up during our home inspection.  A different plumber had said that it would cost hundreds of dollars to fix! I am beyond satisfied and would definitely refer Ti and Sutherland Plumbing to anyone without hesitation.

5 Stars (Yelp)

Christian D - Portland, OR

***

October 17th 2013

Ti was prompt, efficient and extremely knowledgeable. I had a clogged basement drain that he handily dispatched in no time - no more nagging the husband to fix it!

I love finding a trustworthy and skilled local business to fill home-repair needs.

5 Stars (Yelp)

Jennifer H - Portland, OR

***

October 8th 2013

I had a great experience with Ti and he even cleaned up the bathtub after fixing the drain. He was very knowledgeable and professional. I will be using Sutherland Plumbing in the future.

5 Stars (Yelp)

Phil J - Portland, OR

***

October 8th 2013

Ti was thorough, informative, friendly and really helpful. We were really pleased and will be calling him again for future plumbing issues. He came recommended from another plumber that had great looking reviews on Yelp.

5 Stars (Yelp)

Eric S - Portland, OR

***

September 29th, 2013

We called Ti Friday morning to ask if he had time to come by to unclog a drain. This particular drain was connected to the kitchen sink and the washing machine. Kind of a high priority drain! We needed help! Ti was able to come by that morning and auger it clear. AWESOME!

While he was here, my wife had him look at my DIY install of the garbage disposal. It had not worked right for quite a few years. Ti took one look at it, and knew what to do. My wife & Ti called me at work on the speakerphone to discuss the recommended solution. He was quite accommodating to allow a conference call so I could participate in the decision. (I found out later that this was simply a courtesy call actually. My wife already told him to fix the garbage disposal too!)

Ti had everything that he needed and completed the repair within about an hour or so. He was very professional and clean. He wore those little booties on his shoes and made sure the work area was cleaned-up before he left. We will definitely call Ti the next time we need plumbing help. 

5 Stars (Yelp)

TY B - Portland, OR

***

Here's Some of Our Very First Testimonials, E-mailed Directly to Sutherland Plumbing from Satisfied Customers:

Ti was thorough, informative, friendly, and really helpful. We were really pleased and will be calling him again for future plumbing issues. Ti came recommended from another plumber and had great looking reviews here at sutherlandplumbing.com.

Eric S - Portland, OR

***

Honest, knowledgeable, friendly service at its best! I called Ti before the impending rainstorm this weekend because our driveway drain was clogged. He was at our door within 20 minutes of calling! I mean really, who does that? He was on his way home but turned around to come help us. Ti arrived, cleared the drain and warned us that he could "feel" the drain was close to a failure. Ti has been doing this so long and knows his stuff so well he could tell the pipe was deteriorating based on the sound and feel of the drain snake as it went through.  I doubt other big drain companies would have such knowledgeable staff. Sutherland Plumbing is an owner operated business so his personal reputation is behind every job. Oh, and there was no hard sales pitch on eventually replacing the rain drain pipe. Just a courtesy heads up that we will have a significant expense coming in the future so we could plan for it. Shalom!

-Update: After Ti came out on Friday he called on Sunday to check up on us.  He said he was watching the streets in his neighborhood flood and wanted to see how we were doing.  Our drain was clear but in case it failed in the future he had already called the contractor he had recommended to us for drain replacement and told him about our situation.  Great customer service!

Josh T - Portland, OR

***

Ti was fantastic!  Our 20+ year old water heater gave-out in the middle of the night and flooded our upstairs & downstairs.  I tried to find a plumber the following day to come and replace it, but no one wanted to do it because of the location of the water heater - in an attic space.  Ti was referred to me by a plumber who would have done it, but was too busy. Within 3 hours of my phone call he was at the house and busy replacing our water heater.
HIGHEST RECOMMENDATION for Sutherland Plumbing!   Ti will be the guy I call for any and all future plumbing needs.  Thanks!

D.S. - Portland, OR

***

Great service from Sutherland Plumbing! Prompt response and Ti was able to come out and perform the repair next day - in fact he arrived a little early! Ti communicated his rates and the process clearly. He worked efficiently and the leak was repaired. Our house is very old and when the toilet was installed whoever did the job did not take the time to do it properly. Ti was able to compensate for this and did a great job. The price was more than fair. Any future plumbing issues we will be calling Sutherland Plumbing.

Sandra I - Portland, OR

***

Ti was a recommendation from another company that could not get to my job site promptly. As luck would have it, Ti had some availability the following business day. Ti got the work done - he had permits pulled, he arrived at the site on time and finished all of the work the same day.
Also, Ti has great people skills. Sutherland Plumbing will get all of my future business.

Jim B - Portland, OR

***

I called Sutherland Plumbing, a friendly, helpful person answered the phone and the plumber showed up as promised. He explained things slowly and in language I could understand. (I love that!) Before the plumber started working I knew how much it was going to cost. And that's exactly what I was charged!  He made recommendations for areas needing improvement and that I should keep an eye on. I never felt like he was trying to sell more work, more like talking to me like a familiar person. I wish more service people took the time to explain and describe what's wrong so I don't feel like I'm making a wrong decision. Ti did great work and was clean.  He didn't leave any mess behind  - in fact I think my bathroom was cleaner when he left than it was before he showed up. KUDOS!

Bret F - Portland, OR

***

Sutherland Plumbing was great.  Ti was as punctual as holiday weekend traffic allowed. He explained everything to me so I wasn't confused.

Chris L - Portland, OR

***

I called Sutherland Plumbing and within the hour they were at my door.  I don't know anything about plumbing and am nervous about being overcharged, but they did a very thorough assessment of my problems (running toilet, leak under sink) and were very upfront about the best way to fix them.  I even put my Dad on the phone with Ti to discuss the issues before going ahead with the repairs.  All hardware (including the toilet) was on the truck so within a few hours everything was done.  Very high quality toilet and faucet.

I received a call a few days later checking to see if everything was to my satisfaction and confirming that the work is guaranteed for 2 years.  I highly recommend this service!

Brenda G - Portland, OR

***

My toilets were clogged in both of my bathrooms. Ti showed-up on time the same day that I called.  He fixed both toilets, educated me about current fixtures and recommended specific brands and styles for future installations. Ti replaced aerators in both baths for free.  Thanks, nice touch!  Ti is our guy from now on.  Excellent customer service, respectful of my home and placed shoe covers on shoes.  Great attitude and very knowledgeable about the problem and how to fix it.  Clean and absolutely professional.  Great price and great service, I couldn't be happier.  Thanks again Ti!

Tracey A - Portland, OR

***

I Had a great experience with Ti and he even cleaned the bathtub after fixing the drain. He was very knowledgeable and professional. I will be using Sutherland Plumbing in the future.

Phil J - Portland, OR

***

We used Sutherland Plumbing in an emergency situation and Ti was able to get to our place ASAP!  He was very knowledgeable did a GREAT job fixing what needed to be done PLUS he caulked around my toilet & sink AND cleaned up the bathroom including vacuuming and shaking out my rugs.  I would definitely recommend Ti and Sutherland Plumbing  for any plumbing needs. Thanks Ti!

Sarah M - Portland, OR

***

Ti works hard to keep his clients happy and maintain a level of service above most.  His knowledge is developed from years in the business and from personal experience.  He was trained by the best and continues to provide above the norm service always making sure there is more than one proper solution!  Thanks Ti - I will continue to use and recommend you in the future!
Liz G - Portland, OR

***

Ti gave us excellent service when our kitchen was in complete disarray.  He returned calls, was prompt, worked until seven at night (after a full day at another house) was a pleasure to have in the house and most importantly, the guy can plumb!  He is just an excellent plumber.  He even cleaned my sink and faucet with special shiny stuff when he was done with the work.  I would recommend his services without reservation. Super great and excellent plumber!

Gayle H - Portland, OR

***

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